TriNet Zenefits Reviews

Great for onboarding, benefits, and payroll management. We have used Zenefits for years, and it has been a great tool for managing our employees' time clock, payroll, benefits, and hiring/onboarding.

Sometimes the customer support is a bit slow to reply.

We tried a big-name service which was a nightmare. Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll. As an admin, I've also found it easy to use, customize, and introduce to our team.

Customer service used to be very slow, but they have greatly improved their response time.

The software is comprehensive and allows us to make one purchase for everything we need. The price is right and fair

We had no cons until recently when we submitted a support request to the tax department. Some state taxes went unpaid by Zenefits Payroll. State governments give a very short period of time before they begin levying 10% + interest. (In our case we had 10 days to rectify the issue or send a response). So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt. We followed up 8 business days in, and were met with silence. This will likely be a the reason we change software in 2021.

The concept is great, as is the sales demo.

Onboarding took from October to February, but I was promised it was a painless few-day process. Yes, you read that correct, February (as in, way later than the Jan 1 payroll switch I expected).

At times, Zenefits implementation team would be unavailable for more than a week at a time.

There is no logical sub-navigation within the product. I frequently find myself going all the way back to the dashboard to re-enter an area of the software that was missing a sub-nav or breadcrumbs. Many links don't clearly show that you're about to completely leave a section of the portal. For instance, links in the "payroll" app take you to the "deductions" app and the whole UI changes without warning that you're switching apps.

I've had to correct Zenefits on:
- Incorrect benefit enrollments
- Incorrect premium entry
- Incorrect deductions
- Incorrect contributions
- Incorrect wages

And when I ask them to fix these things... they tell me to do it via manual entry!

This is a payroll software that apparently gets every element of paying someone wrong, requiring manual review on a per-pay basis.

The integration process and imputing al employee information is very easy.

All aspects of the software are very easy to use. Being able to contact a direct person for issues is slightly lacking.

Ease of use as an administrator and as an employee

Reminders are sent and are not easily removed from the home page of my administrator section.

Zenefits is the perfect platform for any small to medium size business. I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform. Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues. I have now used them for about 7 years with three different companies and I don't plan on going anywhere. Did I mention they also make all your payroll taxes for you? Well, they do, and I love it :)

I would love if Zenefits would not only take deductions but have a feature to stop the deduction once the entire amount is collected. Currently I have to turn off the deduction once is met.

I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our [SENSITIVE CONTENT HIDDEN] did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback.

Customer service is slow to respond. The time card page often freezes up. There needs to be a way to add an additional manager. Need a disciplinary app.

Zenefits offers multiple HR processes in one system in a very user-friendly format. When we consolidated payroll, on-boarding, time tracking, FSA, and benefits admin, in one system, we saved time and paid less than what we were paying for all of the other systems combined. The ease of use of the system is really the special sauce though. It ensures the end-user keeps their individual information up-to-date.

Customer support could be better. When we first joined we were able to pay for a premium support package but that option is no longer available. Wait times have been long lately.

It is simple to generate timely and accurate employees payroll with this tool.It is simple to administer and manage employee benefits with TriNet Zenefits.It is a reliable tool for employees onboarding process.It is simple to track, monitor and manage employee work performance with TriNet Zenefits.

TriNet Zenefits streamlines and simplify our human resources activities thus I have nothing to complain.

There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits.

I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator.

As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.

I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.

easy to use, I was a former employee of trinet as well and sold this solution. It's a great platform

no real cons in my opinion, easy to use and transparent, real time info

Ok, so it's great that Zenefits centralizes all of your HR needs into one system. It's certainly easier than logging into individual insurance sites. I like that the app loads quickly and can quickly give me info on my commuter benefits balance or show me my insurance info. It's also very easy to log personal days. And it's nice seeing the structure of the company within the website -- it's great for transparency.

Sometimes the zenefits team can't answer your question -- especially when it comes to insurance brouhaha. I nearly had a meltdown this past summer when my insurance company INSISTED I wasn't covered, but zenefits insisted that I was. No one would speak to each other, and only after a month of emails and calls was it ironed out. I can't say that this is zenefits' fault -- but it was annoying how deeply unhelpful they were.