--- description: Detailed reviews on ServiceNow based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ServiceNow with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Data Center Management Software](/directory/277/data-center-management/software) > [ServiceNow](/software/9156/servicenow) # ServiceNow Canonical: https://www.getapp.ca/software/9156/servicenow Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/9156/servicenow?page=2) > ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate \& manage numerous IT enterprise services. ServiceNow can be used for cloud \& virtualization lifecycle management, change orchestration, infrastructure discovery \& IT governance. > > Verdict: Rated **4.5/5** by 345 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceNow One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog. Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge. Consolidate all legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all apps. Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms. Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes demand management, resource management, software development lifecycle. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 345 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Automated Routing - Availability Management - CRM Software - Capacity Management - Change Management Software - Chatbot Software - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Center Management Software](https://www.getapp.ca/directory/277/data-center-management/software) ## Related Categories - [Data Center Management Software](https://www.getapp.ca/directory/277/data-center-management/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [Business Management Software](https://www.getapp.ca/directory/581/business-management/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (689 reviews) 3. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (764 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4076 reviews) 5. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "ServiceNow - Tool for future" — 5.0/5 > **Amrit Kumar** | *April 28, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ServiceNow is one of the famous tool for all types of organization. It provides a platform where we can build things as per our requirements. It is highly customizable. Its very user-friendly, also uses no code for development. > > **Cons**: The main cons is the pricing, which is on a higher side. The license cost and other cost are very high as compared to other tools. ----- ### "ServiceNow - My Experience as a Knowledge Specialist" — 4.0/5 > **Verified Reviewer** | *November 28, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I would say the level of integration with other tools and the sheer number of features. Comprehensivenes and searchability would be two other words to characterize it. > > **Cons**: At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions, Requests, RITMs, SCTasks etc. And then there's the occasional what seems like a bug. > > I've been working with ServiceNow for more than half a year. As I said in the previous chapter, the level of complexity can be overwhelming, especially at the beginning. Disclaimer: As a Knowledge Specialist, I've mostly used it for creating, updating and retiring articles, and occasionally for ticket analysis. One big plus--just past the KBA number in the search bar, and ut opens the article directly, with the option to view more search results. Another very big advantage is that it has an HTML editor, so you ca easily format your article with the help of AI and paste it right in. The normal text editor itself seems a big scarce with a somewhat small number of tools--maybe more should be added. One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying. Another inconvenient thing--the search 'circle' is not on every page, so you have to open the home page to see it if need to quickly search for something else. Yeah, one more--why is there no comment feature when making a change to a KBA, so that you can let others know what was changed and why? All in all, I've had a decent experience with SeeviceNow, but if they could make it easier to navigate and eliminate the bugs/inconveniences I mentioned, it would be great. ----- ### "Bloated and unintuitive." — 2.0/5 > **John** | *May 15, 2025* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: The UI is generally quick to respond to input. If I search for a ticket or create a ticket the results are shown very quickly. > > **Cons**: The UI is bloated and unintuitive. There are so many features within the UI but it's hard to navigate. Even using the search seems like it won't find certain things. The links are long guids and hard for humans to understand vs something like jira. A change request for example, the change request has an ID such as \[sensitive content hidden\] but the link is a long string of numbers. > > Overall the software is a jack of all trades but master of none. ----- ### "Robust Platform with Strong Change Management" — 4.0/5 > **Verified Reviewer** | *December 18, 2025* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently. > > **Cons**: The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be expensive to implement and maintain. > > Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though it requires thoughtful configuration and ongoing administration. ----- ### "Pretty reliable ticket management system" — 5.0/5 > **Shreyash** | *July 4, 2025* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Easy and intuitive to use. Workflows are great and easy to setup and manage. Can track communication and history quite well > > **Cons**: Sometimes communication is a bit iffy, and alerts are not sent out in the right chronological order. > > Pretty reliable ticket and issue tracking system and can be very useful in managing all communication. Has easy integration with multiple systems ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/9156/servicenow?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/9156/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data