Salesforce Platform

4.3 (349)
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Develop enterprise & customer-facing apps

Overall rating

4.3 /5
(349)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
4.0/5
Customer Support Software
4.0/5
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349 Reviews

Tara
Tara
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great platform that can be used by nonprofits too

Reviewed on 2024-03-15

Pros

It leveled up our sophistication in donor data and tracking tasks, communications, analytics across donor experience and management.

Cons

It sometimes feels clunky to find the data we need—but thankfully we have a staff member dedicated to this and great at pulling data we need.

Jonathan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The absolute best - and you pay for it

Reviewed on 2024-09-04

We were able to utilize SF to manage our CRM, setup drip funnel campaigns, ebb and flow of lead...

We were able to utilize SF to manage our CRM, setup drip funnel campaigns, ebb and flow of lead from start to close (and track every person that touched the lead for evaluation purposes).

Pros

Completely customizable to the company/business needs. Incredibly powerful tech to automate nearly every marketing channel in a large scale business. Once its built out, you'll never need another marketing tech product.

Cons

Very robust and is priced as such. Not a great solution for small-to-medium sized businesses.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Salesforce Platform Review

Reviewed on 2023-11-05

Pros

Aspect is the emphasis on data management and analytics.

Cons

Salesforce's extensive capabilities mean that it can have a steep learning curve, particularly for new users. It may take some time and training for employees to become proficient in using the platform to its full potential.

Jun
Overall rating
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great platform for information sharing

Reviewed on 2024-12-27

Great resource for compiling and sharing information

Great resource for compiling and sharing information

Pros

Outlook plug in was one of the best features by far, live updates instead of having to refresh browser

Cons

navigating the tabs and pages (individually having to close each tab)

Cameron
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Salesforce can do it all

Reviewed on 2024-10-29

Overall I am very happy with what can be achieved with Salesforce. The analytics it gives me as a...

Overall I am very happy with what can be achieved with Salesforce. The analytics it gives me as a sales leader allows me to forecast accurately and monitor my team's pipeline.

Pros

Salesforce can do it all. I have used it at every company I have worked for in Sales and Sales Leadership.

Cons

The UI is a bit dated. I also wish that Dashboards would refresh in real time.

Jonathan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

CRM management for your daily business needs

Reviewed on 2024-07-16

We are satisfied and are not planning on change it any soon.

We are satisfied and are not planning on change it any soon.

Pros

You can track down your sales and services together. You can report, and collect data to track down results, forcast and more.

Cons

It has been really efficient for us so far. There is nothing wrong with it.

Ethan
Overall rating
  • Industry: Financial Services Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Salesforce Review

Reviewed on 2024-08-14

Overall, my experience has been super positive. Salesforce is the best in class for the problems it...

Overall, my experience has been super positive. Salesforce is the best in class for the problems it solves for business.

Pros

How it has helped us with organising the delivery portion of the business.

Cons

Backend set up an sometimes be somewhat clunky to use. There are some reporting limitations, nothing that is a deal breaker however.

Galateya
Overall rating
  • Industry: Computer Networking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Positive feedback

Reviewed on 2024-09-15

Pros

In my project we used Salesforce for customer service, the most I like was the easy use and user friendly interface

Cons

The least I like about SalesForce Platform is that sometimes there is a bug and can’t log in from the first time

Valentina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Salesforce Platform Is an Incredible CRM Solution

Reviewed on 2024-04-22

Pros

I am impressed by the features of Salesforce Platform.
Salesforce Platform has our marketing and makes our work easier.

Cons

Salesforce Platform has been so exceptional.
No dislikes for Salesforce Platform.

Manon
Overall rating
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Ultimate CRM and Business Solution

Reviewed on 2024-07-24

Pros

I like most about Salesforce is its powerful CRM capabilities. I can effortlessly track and manage customer interactions in one place.

Cons

It can be overwhelming with its numerous features. Navigating through all the options can be confusing for a new user.

Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Salesforce is a complete CRM!

Reviewed on 2024-10-29

With Salesforce, we have a robust platform on which we can efficiently track the data and processes...

With Salesforce, we have a robust platform on which we can efficiently track the data and processes we need for any department. It is customizable.

Pros

Salesforce is the complete CRM system that all companies need; its wide catalog of products works for any company's industry. Salesforce has helped us to centralize, organize, and structure our data efficiently.

Cons

Sometimes, working with integrations is difficult, but we have managed to get them worked as needed.

Doreen
Overall rating
  • Industry: Environmental Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Sales management made easy with Salesforce Platform

Reviewed on 2024-02-26

I like the way the software allows one to customize it to your own specification and also the...

I like the way the software allows one to customize it to your own specification and also the ability to integrate it with a variety of software for better performance.

Pros

I like Salesforce Platform as it allows us to track down each aspect of our organization be it in project execution, sales performance and employees engagement. It is also easy to integrated with other relevant applications.

Cons

It is a little comprehensive on the tools and features thus it can be a challenge at the beginning but once you get used to, it becomes easy to use.

Oparanya
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Salesforce Platform's Capabilities are Excellent

Reviewed on 2024-04-30

Pros

I am impressed by the ease of deployment of Salesforce Platform.
Salesforce Platform works so well for us.

Cons

I like the effectiveness of Salesforce Platform.
Salesforce Platform is amazing.

Ethan
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Salesforce CRM Software

Reviewed on 2024-01-22

Innovative and has made me learn so much about new technologies.

Innovative and has made me learn so much about new technologies.

Pros

It's all customizable and you can hand craft it to your preferences, integrations and necessities.

Cons

The learning curve is kind of big and it's a bit overwhelming at first.

Connor
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Salesforce transformed our contracting and invoicing

Reviewed on 2024-02-16

Salesforce has completely transformed our contracting and invoicing processes. As a fast growing...

Salesforce has completely transformed our contracting and invoicing processes. As a fast growing start up we needed a solution to our contract management. Previously, all contract information used to sit in a huge g-sheet, which made monthly invoicing quite the task and not completely free from error. However, with Salesforce we're more able to audit contract information and download custom reports that slot straight into our invoicing process. This saved our FinOps team days in month end.

Pros

- Easy to navigate huge volumes of contract data
- Custom downloadable reports that feed straight into our invoicing process
- Fully customisable to accommodate our ongoing business changes

Cons

- Off the shelf it is a bit clunky and so a Salesforce Admin is key to getting it how you want, which is obviously an additional cost (but worth it!)

LINE
Overall rating
  • Industry: Insurance Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Review Salesforce Platform

Reviewed on 2023-11-24

Salesforce Platform is priceless to customer service type departments. It keeps everything in...

Salesforce Platform is priceless to customer service type departments. It keeps everything in order and easy to collect a variety of data.

Pros

Customization is priceless. It can be done at all level and be done for what a person or what a department requires which makes it versatile.

Cons

With much customization, sometimes it is hard to get something fixed or changed.

Olivia
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Actionable way to smart work.Salesforce Platform is the secret behind all these smiles.

Reviewed on 2023-09-26

Scalability is a key factor in this software.No unnecessary tools which may affect someone's work.I...

Scalability is a key factor in this software.No unnecessary tools which may affect someone's work.I am now at a peak performance and all thanks goes to this software.you should try it too.

Pros

It is easy to use this software no complicated settings or procedures.Has the most impressive features which makes it more efficient and interesting to use.If money value is your thing then this software caters for everything.we all need a software like this it superchanges your work to the best.

Cons

It was a nice experience using this software.Am glad it was created on the first place because it has jumpstarted my work and now I am a proud user.

Michelle
Overall rating
  • Industry: Online Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Data at your fingertips

Reviewed on 2023-11-27

I've used SF for over 10 years at multiple companies. I have found it to be a valuable tool when...

I've used SF for over 10 years at multiple companies. I have found it to be a valuable tool when properly configured and a great way to keep customer data at everyone's fingertips across the organization.

Pros

SF gives the ability to keep all of your data at your fingertips to track and manage the customer lifecycle easily.

Cons

SF is complicated to configure - it could be easier and more user friendly to quickly and easily configure features and establish an easy to use account page with a depth of features for sales and account management.

Faraz
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Salesforce Platform

Reviewed on 2024-10-12

it is a great platform that allows you to enter and track sale related information.

it is a great platform that allows you to enter and track sale related information.

Pros

I like that there are different features that help track what is sold and targets

Cons

I dislike the layout of the software and think it should be more accessibile or have the option for these features

Mark
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Salesforce

Reviewed on 2023-10-06

Pros

The platform is used daily and does the job for us

Cons

Nothing to say that is negative about this

Grace
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Love the tool, keeps getting better

Reviewed on 2023-09-27

It's easy to manage users

It's easy to manage users

Pros

Simpplr is my favorite part of the platform. I love the sandboxes so we can test before deploying.

Cons

It can become a complicated admin mess.

ian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A great Platform to Integrate

Reviewed on 2024-01-29

It is a highly recommended tool to stay competitive.

It is a highly recommended tool to stay competitive.

Pros

It is based in the cloud and allows the team to use a lot of different tools and features that enable us to be more efficient.

Cons

There are times when it doesn't perform as fast as other times of the da.

Patrick
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Glitchy, difficult to use

Reviewed on 2023-08-02

Pros

Reporting features are a big deal to us and Salesforce is good at this

Cons

High cost, low user friendliness. Difficult to use and customize.

Jordan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

#1 for a reason

Reviewed on 2023-06-12

I've used sfdc in many roles from enterprise orgs to start ups. If set up properly the sky is the...

I've used sfdc in many roles from enterprise orgs to start ups. If set up properly the sky is the limit

Pros

I love the reporting helps to realign resources rapidly to really grow.

Cons

I don't like the set up it's difficult to if you never set one up before

Almir
Almir
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best CRM platform available in the market!

Reviewed on 2023-06-10

Pros

Salesforce presents an incredibly adaptable platform that can be personalized to address the unique requirements of businesses, regardless of their industry or scale.SF delivers an all-inclusive collection of CRM tools and functionalities that encompass a wide range of customer management aspects. These include lead management, opportunity tracking, contact management, analytics, reporting, and much more.

Cons

The platform comes with a significant learning curve, which means that users, especially those who are new to CRM systems, may need time and training to fully grasp and utilize its capabilities.