Domo

4.3 (323)
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Ai-enabled business intelligence platform

Overall rating

4.3 /5
(323)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support Software
4.0/5

86%
recommended this app
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323 Reviews

Carine Sylvie
Carine Sylvie
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Top features

Reviewed on 2023-10-11

Once you've learned how to use the interface, it becomes your everyday tool.

Once you've learned how to use the interface, it becomes your everyday tool.

Pros

I had to adapt to it on the recommendation of one of my customers. The functionalities are interesting.

Cons

Unfortunately, I couldn't switch the language to French.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Domo: Great Product at a Fantastic Price

Reviewed on 2022-11-29

Pros

It was easy to use to import data and build data connectors. One person could manage the entire data structure and system fairly easily.

Cons

There are limitations to software when its easy to use. Domo is not an exception.

Marnie
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Domo somewhat useful

Reviewed on 2024-09-06

Pros

It's analytics is pretty easy to understand.

Cons

Some features are not too user friendly and can be confusing

Verified Reviewer
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Business Intelligence at the

Reviewed on 2020-05-01

Pros

Domo enables as to give a live 360 degree view on our business and makes data accessible and visible to everyone in the company. It’s not just about visualization of KPIs and other data. You can take the data and turn it into actionable steps. Furthermore, the existing integrations that are available makes it easy to have all our data available in Domo and combine them.
You can still see the start-up mentality and the new features and the speed that they deliver new features and product improvements is amazing.
For us Domo is so much more than just about data - we have it part of our product development process and have a lot of operational processes built on data transformations that we built in Domo.

Cons

DOMO is very costly compared to other BI tools, especially when you want to have separate user accounts for each user and do not share accounts among users. Other than that Domo worked already most of the cons that I had in the beginning.

Alternatives Considered

Looker, Sisense, Tableau and Microsoft Power BI

Reasons for Choosing Domo

Zoho only offered limites features compared to Domo and didn't cover all of our uses cases. Furthermore, it required a lot of manual work for updating data as well as getting in data.

Switched From

Zoho Analytics

Reasons for Switching to Domo

Great product development and new features. Awesome customer service and implementation help. Ease of use
James
Overall rating
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Domo makes it easier

Reviewed on 2024-06-19

Exceptional tool where I could find up to date information

Exceptional tool where I could find up to date information

Pros

Synchronized data makes it easier to analyze between the modules

Cons

It took a while to master it but when you master it becomes super fun

Ram
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A Powerful and Brilliant Analytics and Business Intelligence Tool.

Reviewed on 2024-05-03

It is now possible to make data-driven business decisions with Domo.Again,it is possible to uncover...

It is now possible to make data-driven business decisions with Domo.Again,it is possible to uncover actionable data insights with Domo.

Pros

With Domo,it is simple to create stunning data visualizations in real-time.It is simple to prepare and explore data with Domo.It is possible to analyze complex data with Domo.Again,it is simple to create customizable data reports and dashboards with Domo.

Cons

Until now I'm yet to encounter any drawbacks with Domo.

Kelly
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Domo makes Data Pretty

Reviewed on 2024-02-28

Pros

I love the way that Domo pulls data into visually appealing formats. It makes reviewing, understanding, and sharing information way easier and applicable to more audiences, which is a major win. It is also easy to use, which is an additional plus!

Cons

Sometimes navigating to the sources of the data is difficult - If I didn't create the card or was not trained in what the card consumes, I find it sometimes hard to figure out what data is included in it.

Claudia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Domo Is a Reliable Business Intelligence Solution

Reviewed on 2024-04-21

Pros

This business intelligence solution has exceptional capabilities.
I like how efficient Domo has been.

Cons

Domo has been a flawless business intelligence solution.
Domo is amazing to use.

William
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Domo Review

Reviewed on 2024-06-19

Pros

I love the fact I can do a quick glance to get numbers for reporting on the dashboard

Cons

I have to wait until a team fixes domo data in order for me to review reporting.

Shivam
Overall rating
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

User Review

Reviewed on 2024-06-20

Solid product - fairly easy to use, good room for customization

Solid product - fairly easy to use, good room for customization

Pros

Data visualization (graphs, tables, etc.). Domo pulls data from my organization's CRM system and other sources, making Domo a single place to view information.

Cons

Updates made in a source take some time to flow through into Domo, it's not instantaneous.

Brendan
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Domo Review

Reviewed on 2023-12-22

Pros

DOMO is a phenomenal software for data querying. It is super clean and easy to navigate.

Cons

Requires someone with SQL knowledge to manage but is very powerful.

Matthew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

It solves your data analysis problems with a robust solution

Reviewed on 2023-10-05

We needed a BI tool to manage large amounts of company data, learn more about our business daily,...

We needed a BI tool to manage large amounts of company data, learn more about our business daily, and generate actionable reports and insights for management. Domo has been an invaluable tool for our company, allowing us to easily combine information from many sources for analysis and improved decision-making. One of the many advantages of getting lots of data is that you can queue it up, and it will continue to process in the background while doing something else.

Pros

I like how easy it is to pull information from various sources, create and save custom dashboards, and then distribute them to my team and any other departments that will lend a hand. Its most robust feature is the application's ability to configure many types of protection, such as data-level security and folder-level security. The design is aesthetically pleasing, and the user interface is simple.

Cons

The user interface is often intimidating until the user gets comfortable with the program, and customer support can offer quicker solutions to people with problems.

Sam
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Tread carefully. Customer service is extremely poor. The platform is weak compared to Tableau.

Reviewed on 2023-08-21

Negative. I will ensure anyone looking for similar software chooses another vendor.

Negative. I will ensure anyone looking for similar software chooses another vendor.

Pros

How inexpensive it is. Compared to its competitors, Domo is the most affordable option. By no means does this make it the best solution.

Cons

1) It's functionality is a weak version of Tableau. 2) Their customer service is beyond horrific. Our experience with their platform was sub-par. Renewal notifications were sent to the email address of an employee who is no longer here, and Domo is now demanding we owe them for a multiple year contract. When we politely asked to have it nullified, they sent it to collections. You may save money initially, but you will most likely lose it long term.

Brian
Overall rating
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great Producet

Reviewed on 2024-06-19

Pros

I love using Domo. It is a great product that gets the job done well.

Cons

It is a little expensive and can be hard to customize.

Julianna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Domo Review

Reviewed on 2023-12-26

Pros

That you can customize the dashboards and that it presents the data in a well organized fashion.

Cons

There is nothing that I dislike about using Domo.

Alicia
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Improve Decision Making With Data Analytics

Reviewed on 2023-03-31

This software has helped me to understand analytics I never knew before about my business. I am...

This software has helped me to understand analytics I never knew before about my business. I am able to integrate the website analytics, invoicing, order processing, and the CRM database so that I can analyze everything within my business.

Pros

It has amazing visualization and graphics and is very user friendly! I appreciated how easy it is to import data and build data connectors. Manage all the data in one system!

Cons

This software is pricey and I do not recommend it for new or small businesses unless you are profitable. This will help you scale your business if you can afford the cost. There is a learning curve but it is manageable.

Alternatives Considered

Looker and Tableau

Switched From

Amazon Redshift
Verified Reviewer
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Makes data analysis simple for all!

Reviewed on 2022-11-30

Pros

Before being introduced to DOMO, most of our data analysis had to be carried out in Microsoft Excel, which isn't ideal when dealing with large and ever-changing datasets. We were using multiple systems and it was often difficult to get a good overall picture for reports. DOMO allows us to connect to all of our various systems, including our CRM, our email marketing software, website analytics and the various demand gen channels we use for advertising campaigns, allowing us to report and analyse the performance of our marketing activity end-to-end, from the first contact with the customer to the end result of the sales process. We have also been able to utilise DOMO to help us with reporting in other areas, such as customer survey results and monitoring the usage of our CRM, and create useful data visualisations that can be shared with the business users.The software is user-friendly and it's easy to start using straight away, although the more complicated functionality can of course take some getting used to, but overall, it has a nice UI and is pleasant to work with.

Cons

We do sometimes have difficulty with our CRM datasets due to problems with the data connector, and we recently discovered that our existing datasets will need to be recreated using a different version of the connector now, which isn't ideal. Sometimes the error messages aren't very helpful when a dataset update fails, and you then need to seek help from support to identify what is actually going on, which can cause delays in getting the problem resolved.

Zach
Overall rating
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

DOMO saves time and money

Reviewed on 2022-11-29

Since using DOMO, we have saved a ton of time on data analysis and decision making processes for...

Since using DOMO, we have saved a ton of time on data analysis and decision making processes for several areas of our business.

Pros

I love how this tool makes it easy to combine multiple data sources and create dashboards and cards that make data analysis and reporting a snap. The time savings this tool provides is invaluable.

Cons

I wish DOMO had more connectors and improved some of their existing connectors. Their Qualtrics connector for example I think could be improved in a way that allowed survey result data to be pulled into DOMO so that I could analyze and present the data more easily than I can in Qualtrics itself

Dylan
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Domo is intuitive, modern, and helps your business monitor KPI's

Reviewed on 2022-11-30

Domo has become critical for managing our business and has provided us real time visibility into...

Domo has become critical for managing our business and has provided us real time visibility into all areas.

Pros

I liked that you didn't have to have a developer background to effectively use the tool. Everything is laid out and simplified in a way that allows you to create visualizations in a user friendly way.

Cons

There aren't many cons but some of the pre-built connectors don't work as intended and it's the responsibility of the vendor to fix.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Goodbye Excel, Hello Domo!

Reviewed on 2022-11-29

Pros

Domo makes it easy to create clear and interesting visualizations that empower users with accurate data to make effective business decisions. I also like that it easy to change chart types mid-stream if I should decide that I want to take a different approach. Lastly, Domo's functions/calculations capabilities make it easy to map data or display standard global metrics with disparate data.

Cons

It would be nice if Domo provided more options for color coding summary data (text and/or numbers). I also appreciate more gauge options both in terms of functionality and colors.

Verified Reviewer
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Domo Is expensive but well worth the investment

Reviewed on 2020-05-01

I really like Domo it's hands down my favorite piece of software and also my favorite company to...

I really like Domo it's hands down my favorite piece of software and also my favorite company to work with. It has solved countless reporting problems an saved thousands of hours spent repetitive reporting tasks for our team.

Pros

It's incredibly powerful and allows any one (regardless of coding or data science background) the ability to create dynamic reports and complex data automations. The best part of Domo though is the customer support. When you call support you get a human right away and they are always ready to help regardless of how complicated your problem is or how much time it will take to solve. You never feel helpless with Domo, only empowered

Cons

It costs a fortune and they have no entry level packages. they also have a habit of releasing awesome features that aren't included in the main package and that cost puts the platform well out of reach for most companies.

Amit
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best tool for data visualization and ETL.

Reviewed on 2022-11-29

Pros

Best thing about Domo is data preperation and data visualization on the single plateform and makes very efficient to work and very easy to connect data to visualization just import data and prepare and go on you don't need to worry about refresh data domo will take care those things we just need to focus on the productivity instead of setting up things.

Cons

In the data preperation there is a option view this is good option but if we want to edit already created view then it doesn't let you change that easily specially when we use group by in view.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Domo for the win!

Reviewed on 2022-11-29

Pros

The ability to quickly connect various data sources and generate reports with ease.

Cons

The DDX bricks have an inherent limit to the maximum number of rows it can retrieve, this is not cool. I've had to create ETL's to whittle the results down enough to use the dataset in my DDX brick.

Jared
Jared
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Domo is a good analytics platform for those who need a new solution

Reviewed on 2023-03-15

Pros

Customization and reporting work well, even for novice users

Cons

Not really any cons, we just decided to utilize another platform that was already integrated with our other software

Lexi
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Domo Review

Reviewed on 2023-01-24

Pros

Domo is very user friendly, it is incredibly simple to create visualizations, join data, and create dashboards.

Cons

I wish there were more connectors available and that some connectors were more robust in the data they are able to pull in. For example, I would love a loop returns connector and I wish the Shopify connector was able to pull in custom reports. I also wish you could do more with beast modes as far as functions and scripting.