athenaOne Reviews

The name I guess. The purple color them is also pleasing

The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist.

Good patient portal for accessing documents and records

There wasnt anything I disliked, it is a pretty standard records software

Athena asks for client feedback (often and in different ways) and actually acts on those suggestions. In this way, Athena develops a product that is more useful to the users.

CSC interactions. Support is not tailored to the sophistication of the user. Often times, we contact support as a last resort after trying various methods to solve the issue. CSC starts at the most basic level of response and then takes additional time to escalate the issue to a higher level of support.

We love all the features AthenaOne has to offer.

Not being able to send faxes without attaching it to a patient.

intuitive, easy to use, all features in one product

format of the medical history sectioon and lack of matching patient self-check in answers with history

It is fast; automatically saves most of what you type in; does not crash very often (3-4 times/year); email support requests usually answered within 24 hours; online help knowledge base is comprehensive and it has a good search engine.

Not designed for mental health EHR, patient management, communication. Primary care clinicians say it's "pretty good" although "EPIC is better". Most behavioral health clinicians do not like Athena (based on support forum polls and Athena even admits it if your decipher the corporate-speak.) Athena rarely designs workflows, templates, and processes for Behavioral Health. They cobble together features and processes used by primary care clinicians and staff and tell us it's designed for Behavioral Health. If Athena employs mental health professionals I've never seen them on video presentations or as authors of "how to" resources or anywhere else.

User friendly and all the improvements and updates Athena continues to make.

Pharmacy prior auths - they seem to be a problem in several of our tablespaces

Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates.

Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts.

Continuous improvement of product and its integration offerings.

The report builder is abit cumbersome and difficult to use.

Athena was very user-friendly, and organized clients effectively

It was more geared towards medical notes; some features needed for therapy notes were difficult to work around

Billing is fairly easy to work through and train on. Navigation is alright, but there could be some shortcut implemented.

You pay for both the program AND athena employees to work your claims. They honestly don't have the skills and knowledge to effectively manage the AR.

Accessibility and user friendly options for all users

Development roadmaps/releases were a little slow but glad they have picked up significantly

Ease of use, there are many capabilities for customizing based on my practice's needs.

n/a. There has not been any issues that I can mention for this question.

The EMR itself is quite nice and very easy to use.

Athena's offshore billing team is lackluster at best, fail to adhere to basic medical billing procedures.

The Customer Support!! It’s fantastic. The software is a very close second

The price but it is completely justified.

My CSM is great to work with. He meets our needs for the support we need

Quality management reports. I absolutely hate it!!!

Easy to log in and get on the site but things change after that.

Cumbersome to maneuver around and find what you are looking for once on the site.

Enhanced collector capabilities. User friendly. Invested in success of clients. Very supportive.

There isn’t anything that I don’t like.

User friendly. Easy to train new staff on it.

Prior auth claims are slow. Hopefully working this out.

For me personally, it was ease of use. Understanding how to navigate between modules.

The one main feature that’s missing is an encounter interface.

User friendly- and great for creating personalized templates and schedules

Needs a training curriculum for new users- and follow up training