Verizon Connect Reviews

Overall rating
Filter by
Company size
Time used
918 Reviews

- Industry: Retail
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Verizon is my horizon!
Reviewed on 2023-02-15
Pros
Offers quality service to its customers while maintaining a good attitude.
Cons
Everything was fine to me, I haven't noticed anything negative about it yet.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Verizon Connect works for us.
Reviewed on 2024-09-23
Overall we have been happy with the product. We would recommend it.
Overall we have been happy with the product. We would recommend it.
Pros
Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product.
Cons
Would have liked an easier solution to installing the transponder in the vehicle

- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Exceptionally dissappointing - Verizon Connect (Multiple Contracts)
Reviewed on 2024-05-03
Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should...
Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices
Pros
Vehicle Tracking system worked well, online system was suitable for Company requirement
Cons
Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement.
1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions)
2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts
3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract)
4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period
5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue
6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time.
6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied
7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding
8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.
- Industry: Financial Services Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Asset Tracking Tool
Reviewed on 2024-10-14
Pros
Great asset tracking score for fleets of vehicles.
Cons
There were some connectivity issues but that was probably more on the location of the asset.
- Industry: Construction
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Verizon Connect
Reviewed on 2024-08-03
Overall, the Verizon Connect is a great tracking systems for tracking the locations of different...
Overall, the Verizon Connect is a great tracking systems for tracking the locations of different vehicles and their locations.
Pros
Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.
Cons
Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Verizon Connect is excellent
Reviewed on 2024-09-27
excellent tracking tool for mobile workforce and equipment
excellent tracking tool for mobile workforce and equipment
Pros
helps reduce costs, increase productivity, keep up on vehicle maintenance
Cons
no signal areas can cause dispatcher confusion
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Navigation efficiency
Reviewed on 2024-05-09
Improvement in communication on and off the road. Making my drivers a lot more efficient
Improvement in communication on and off the road. Making my drivers a lot more efficient
Pros
Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects
Cons
There's nothing I like least I could go on about the most
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Lifepoint Health
Reviewed on 2024-09-19
Overall experience was good, it was a trial to see if we liked it and if it would be useful to us...
Overall experience was good, it was a trial to see if we liked it and if it would be useful to us and we would like to implement it into our ambulances.
Pros
Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.
Cons
While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Can't go a day without Verizon Connect
Reviewed on 2024-04-13
I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have...
I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have it.
Pros
I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.
Cons
Nothing. I couldn't imagine managing my fleet without it.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Product & service
Reviewed on 2024-05-05
Pros
[sensitive content hidden] was awesome, great communication, excellent explanations and follow up.
Cons
Non at the moment, like the product and service.
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Get away from verizon connect
Reviewed on 2023-05-18
Terrible
Terrible
Pros
Price was competitive initially, but even a penny is too high for non functional products
Cons
Everything, including product installation, product quality, customer service and technical support
- Industry: Chemicals
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Verizon Connect
Reviewed on 2024-09-07
Great experience with the service and it could be better with a price reduction.
Great experience with the service and it could be better with a price reduction.
Pros
Great service for the last two years with no issues or complaints.
Cons
The price could be a little cheaper and more friendlier for the consumer.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Verizon Connect
Reviewed on 2024-09-25
Pros
Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal
Cons
There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Optimis Corp Review
Reviewed on 2024-08-01
My overall experience has been great. The software is efficient when it comes to workforce...
My overall experience has been great. The software is efficient when it comes to workforce management software programs.
Pros
What I like most about Verizon Connect is how easy it is to manage all daily operations in my office.
Cons
There is nothing I currently have found that I dislike about Verizon Connect.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Stay away from Verizon connect
Reviewed on 2023-10-18
It was one of the apps I would never recommend to anyone. There are better options. Use those...
It was one of the apps I would never recommend to anyone. There are better options. Use those options.
Pros
None for the price that the change there are many many cheaper better options the this use at your own risk
Cons
They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid for you leaving the app
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Oct 23...dont buy this product.
Reviewed on 2023-10-18
Up until recently it was just about ok. Real time tracking was about 90% good. By the time you...
Up until recently it was just about ok. Real time tracking was about 90% good. By the time you reported a problem it had resolved itself. Not much use if real time tracking is important. Recently the service is non existent. I have 2 new trackers in my office for 2 weeks waiting to be installed. Nobody has been in touch. Monthly fee is still being deducted. Buyer beware. Dont sign a D.D with this company. There has to be a better available. They continue charging even when the service is rubbish. No refunds.
Pros
Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.
Cons
Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
VERYY DISSAPOINTED IN SALES
Reviewed on 2023-11-03
Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for...
Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for contracts and when you want to cancel.
Pros
The product overal is good. The product usability is ok
Cons
The product overal is good. But the sales department is very tricky. A renewal for a 12 month subscription is done by a 38 month renewal!
Canceling renewals is almost impossible. The customer service and finance department say it will all be handled. But then the invoices keep coming in and even 1 year contracts are automatically renewed for years leaving you with 20K extra costs!!!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Customer Abuse - Unethical and illegal business practices
Reviewed on 2023-06-09
[sensitive content hidden] were going to contact me. I have never heard back from them. They do not...
[sensitive content hidden] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing
Pros
In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use
Cons
I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Verizon Connect easy usage
Reviewed on 2024-04-15
Good easy to communicate and recommended it to friends and relatives
Good easy to communicate and recommended it to friends and relatives
Pros
I use Verizon connect and its easy to communicate and reliable
Cons
No I do not have any issues using this product
- Industry: Utilities
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Safety first
Reviewed on 2023-12-21
Pros
We like Verizon Connect because it allows us to easily track/manage our vehicles and our crews. If we cannot get in contact with a crew, we know exactly where to find them which is super important when you are working with such dangerous materials every day. If there happens to be an accident, we can easily locate the crew.
Cons
This isn't really a big "negative" but it did take some time to get used to the application. For some it was hard to navigate.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
One of those apps you should have.
Reviewed on 2023-12-08
Over all it does what i need it to do and for the things that gives me problems, i use another app...
Over all it does what i need it to do and for the things that gives me problems, i use another app for that stuff.
Pros
The ease of usage, doesnt freeze or make you have to close the app a million times.
Cons
Sometimes its hard to find certain things when i am useing the scheding portion of the app.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fleet Managment
Reviewed on 2024-09-30
Updates quickly so we can find our people when needed. Tracks lots of useful information aside from...
Updates quickly so we can find our people when needed. Tracks lots of useful information aside from just location.
Pros
Easy to use and implement into our day to day.
Cons
No glaring issues with the system. Works as advertised
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Using Verizon Connect
Reviewed on 2024-07-14
Pros
It is easy to use and reliable holding bandwidth
Cons
There is not anything per se that I didn't like.
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Verizon Connect Fair Review
Reviewed on 2023-06-23
Pros
I used Verizon Connect to track a fleet of 35 vehicles. The map is clear to understand. You are able to rename the icons for each vehicle. It was great to use to see the locations for engineer planning and call outs. It was easy to see where there was issues or breakdowns so we could attempt to keep our personnel safe.
Cons
I did not get a chance to use some of the enhanced features and did not really receive any opportunity from the provider for training on this.
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Useful
Reviewed on 2023-11-25
Pros
It’s nice to keep track of our installers on different job sites.
Cons
Sometimes the location is off by a few minutes.