dotloop

4.7 (662)
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Real estate transaction management software

Overall rating

4.7 /5
(662)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support Software
4.6/5

94%
recommended this app
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662 Reviews

Bryan
Bryan
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dotloop is better for the agent than for the person signing.

Reviewed on 2022-02-03

Some quirks. Such as if you fill out a contact within the loop, then dotloop will only remember...

Some quirks. Such as if you fill out a contact within the loop, then dotloop will only remember the name and email outside of that loop. If you want that contact to be in your system with all their info, then you need to exit the loop, go to contacts, fill out the date, and press ok once and then when the screen refreshes then press save. If you don't press this twice, you won't save the data. But at least when you do this, then all the data for the contact will save. Why this is so and so convoluted, I have no idea. But it's been like this for almost a decade and I've asked about it.

Pros

Much easier to use than zipforms and docusign for the agent.

Cons

Signing for the buyer or seller not near as easy as docusign. There you just press start and it takes you to the next place to sign. Then you click finish. All done. With dotloop the signer must scroll and search for the proper places to sign or fill out. So this is more prone to unfilled documents than with docusign. Also, dotloop doesn't offer the simple date function that fills out the date when it's signed like docusign. You must manually choose a date and if the date is tomorrow when they sign and you filled out today then you have lost time for their termination option because it started when i filled out the date rather than when the customer signed. And because it is hard to get signers to fill out fields, it's almost impossible to get the signer to fill out the date, so it's easier just to guess and fill out the date you think they'll sign.

Josh
Josh
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Making Transaction Management Manageable

Reviewed on 2019-10-18

As mentioned above, Dotloop allowed our small team to transition away from paper-based processing...

As mentioned above, Dotloop allowed our small team to transition away from paper-based processing to a fully digital solution. Our team was able to closer over 100 transactions per year with a single adminsitrative transaction coordinator thanks to its templates and task tracking systems.

Pros

Dotloop has a clean, intuitive interface (especially after their most recent design update). It helped our small team clear over a big hurdle of allowing our ops team to efficiently manage transactions while simultaneously allowing our agents to check on progress with as little friction as possible. Dotloop made it possible for our team to finally forego paper files and transact fully in the cloud.

Cons

Despite multiple attempts, our team never really trusted the more complex features of Dotloop (individual user permissioning in particular). Whether user or system error, we had several instances where non-team users were seeing notes, documents, or contact information they should not have seen. As a result, we used Dotloop for internal processing only, which means we had to look elsewhere for client-end solutions.

Alternatives Considered

TOP PRODUCER

Reasons for Choosing dotloop

Top Producer is an old piece of software, and the age showed around the time we switched to Dotloop in 2017. We attempted to use Top Producer's transaction management solution, but it just wasn't up to par with what Dotloop was offering (either in feature set or usability).

Switched From

TOP PRODUCER

Reasons for Switching to dotloop

Dotloop came highly recommended by other brokers in our firm. In addition, Dotloop seemed (at the time) to be the most standalone product—the other options required us to change our workflow to fit their system, as opposed to their system conforming to our way of doing business. Dotloop was much more flexible in this regard.
Gina
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

It's Okay....

Reviewed on 2020-09-17

I has to use this software while I was on a team. I was happy when I left the team and didn't have...

I has to use this software while I was on a team. I was happy when I left the team and didn't have to use this any longer. I'm sure it's a good program, just not to my liking. I had to figure out how to use other programs of this type, and this one I just couldn't get it right.

Pros

dotloop does allow for file sharing, but I found it to be just a little confusing. I just never really got the hang of it. I like other programs much better.

Cons

To me, dotloop was way too confusing. I don't like this software since I found it not to be very user friendly. I know that other people I have worked with like this software, but I could never quite fully figure it out. Not in my top 10.....

Response from dotloop

Hi Gina, thanks for taking the time to share your feedback regarding dotloop.

I'm sorry to hear that you did not have the best experience in using our software.

I know there's a learning curve whenever people switch to a new product. With that in mind, I'm curious, did you go through any of our on-boarding videos?

Thanks,
Nick Wright
Customer Marketing Manager

Barb
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Loving Dotloop

Reviewed on 2024-12-23

Many of my colleagues continue to use Dotloop even though our company is using a different...

Many of my colleagues continue to use Dotloop even though our company is using a different software. It's because Dotloop is easier to use! I agree.

Pros

The best thing about Dotloop is the end user experience. It is so easy to use.

Cons

Nothing - I find it completely searchable, and easy to find my clients and their purchase/sale addresses.

Cynthia
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to work with

Reviewed on 2024-10-30

All in all its very good. Dotloop is a way to store all information from a transaction and can be...

All in all its very good. Dotloop is a way to store all information from a transaction and can be reviewed anytime. Client signatures are very easy to obtain. Also, the tracking history is very beneficial .

Pros

Ease of operation and getting clients to sign is seemless.

Cons

Currently I DO NOT like having to enter my email address EVERYTIME I log in! That is super annoying! All Realtors that I have talked to feel the same.

Stephanie
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great and affordable.

Reviewed on 2024-08-10

Useful software and very convenient pricing. The dashboard is helpful in notifying me when a client...

Useful software and very convenient pricing. The dashboard is helpful in notifying me when a client has finished signing documents.

Pros

Dotloop was easy to set up and use. The dashboard for yourself and the one you’re sending documents to is very useful for both parties. Pricing was affordable.

Cons

I can’t access dotloop through my cell phone when I’m not in the office. That is my only complaint.

Karla
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dotloop for Realtors/Property managers

Reviewed on 2024-10-22

I love it, its user friendly and I am used to it now so I can use it fast and get the job done.

I love it, its user friendly and I am used to it now so I can use it fast and get the job done.

Pros

It is very easy to use, I like how you can go back and fix a document signature line before sending it out and you dont have to start all the way from the beginning like other sites.

Cons

Maybe they can incorporate a section that remembers your most common documents and theyre signature spots. even if it is a document i am uploading myslef vs a template already provided.

Juanita E.
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very Helpful

Reviewed on 2024-08-16

Pros

Very easy and help to teach and share with other Realtors.

Cons

It is not used by all parties in a transaction.

Alternatives Considered

Docusign

Reasons for Switching to dotloop

Because I was familiar with this product.
Teri
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good Product

Reviewed on 2024-09-03

Very good. I have no problems with dotloop and feel it is a simple program to navigate.

Very good. I have no problems with dotloop and feel it is a simple program to navigate.

Pros

Prior to being a Realtor I was an Admin in Broker office and dotloop certified to train our Agents. I like the program and have never used another so have no comparison.

Cons

Two signatures required and the constant signing in.

Tara
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dotloop is great!

Reviewed on 2024-05-10

Pros

Dotloop is easy to use and implement in everyday Real Estate needs. Managing forms and transaction history is simple.

Cons

What I like least about dotloop is that you cannot merge loops if someone else has entered info. Also, sometimes fields will randomly delete when I am entering information.

Donald
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dotloop, the better option

Reviewed on 2024-03-28

Pros

Dotloop takes the extra step in organizing your documents under different "Loops." This helps you stay on task and creates more organization. Plus, they now sync with the MLS.

Cons

Sometimes, clients have trouble finding the email to E-sign because it goes to their SPAM folder. So you just have to give your clients the heads up to look there.

Maryann
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The top choice for electronic record management, transaction management and storage.

Reviewed on 2021-08-05

I love dot loop for the ease of use for both the customer and the business owner. It is easy to...

I love dot loop for the ease of use for both the customer and the business owner. It is easy to navigate and is available whenever I need to access it. I especially like that I can access it using my phone.

Pros

The software is easy to use with end users able to use the system within a very short period. The learning/educational resource is extensive and the support is available whenever I need them. The Dot Loop support team are very knowledgeable, and guide me through all my questions and needs. This system can be accessed from anywhere including through a phone app 24/7. Additionally records are secure and meet compliance regulations for record management. Ability to customize forms, make templates of frequently used documents, pull reports and more make this a smart choice for businesses.

Cons

Cost is a little high as compared to other electronic systems. Also adding additional users is possible but I wish the pricing were a bit lower if we are already and established user.

Mukhabbat
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thank you feedback Dot Loop

Reviewed on 2024-04-15

It was good so far. Thank you very much!

It was good so far. Thank you very much!

Pros

Easy to use. Its simplicity. Thank you very much!

Cons

As a buying Agent, I don't have any problems from getting back signatures from buyers,, but when I send the signed by buyers docs to a listing Agent, my docs on my side still stay unsigned, even though the seller and listing Agent signed it. All my Contracts and other docs in my loop stay unsigned by sellers and their Agent. I have to ask them to email the signed doc. It is very uncomfortable and time consuming.
With DocuSign, I get their signatures immediately and right on spot without asking receivers to send the signed documents in a separate email.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Great System, Don't love the company

Reviewed on 2023-07-24

Pros

Dotloop has a great system, we used it mostly in our real estate transactions for digital signature, transaction management and general real estate use.

Cons

The worst part of dotloop is they have been bought by Zillow and now shares the data with them. As an agent, we put lots of personal data into this system during a transaction. We have never had a client that is ok with us sharing this data to other companies, much less a competitor in our industry.

Jim
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love dotloop!

Reviewed on 2023-11-13

Pros

The learning curve is very easy. I like how I can have folders set up for every property and can archive items that I no longer need.

Cons

I'd like to be able to remove a person from the loop

ANTHONY
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Must try App.

Reviewed on 2024-09-03

Efficient and user-friendly platform for real estate.

Efficient and user-friendly platform for real estate.

Pros

Seamless collaboration and e-signature features.

Cons

Limited customization options for forms and templates.

Kristal
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Product! & So simple to use

Reviewed on 2024-12-13

It made me feel secure when using it; my relator sent it to me for my purchase offer. The program...

It made me feel secure when using it; my relator sent it to me for my purchase offer. The program would highlight for me where to sign, I just clicked on the highlighted area and my signature would be there or my initials. At the end of signing, I would receive a copy with my signature.

Pros

It was simple and easy to use. It would not let me submit until each spot was filled out; this allowed me to take my time and review the documents attached.

Cons

Nothing at all! Everything was very easy to use, and I cannot think of anything that I did not like.

Verne
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Usage Survey

Reviewed on 2023-08-28

Pros

Electronic Signatures were made better with Dot Loop.

Cons

Nothing, we like it better than our previous program.

Jason
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Dotloop usage

Reviewed on 2024-06-07

Pros

The ease of transaction management and signatures

Cons

Sometimes it can be finicky & glitchy like most software

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

An incredible time saving tool

Reviewed on 2024-09-25

Used it for all of my digital signatures during our house buying process.

Used it for all of my digital signatures during our house buying process.

Pros

Super Easy to use, very clear and concise.

Cons

Only dislike i had was that i hadnt been using it years ago

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good end-user experience for me

Reviewed on 2023-06-15

Pros

dotLoop simplifies the document signing process immensely, especially when it comes to real estate transactions. The platform is intuitive and easy to navigate, even for less tech-savvy users. The ability to review, sign, and share documents electronically eliminates the hassle of handling piles of paperwork, significantly speeding up the closing process.

Cons

However, dotLoop does have its drawbacks. There can be occasional glitches with the software, particularly when loading large documents. Moreover, for infrequent users, the number of features can seem overwhelming, leading to a somewhat steep learning curve. Lastly, while support materials are provided, live customer support responsiveness could be improved for more efficient issue resolution.

Nicole
Overall rating
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dotloop Daily User

Reviewed on 2023-04-26

Simple to use for most people, like anything i get the odd phone call from frustrated clients but I...

Simple to use for most people, like anything i get the odd phone call from frustrated clients but I can usually walk them through it with ease.

Pros

Easily manages my files. User friendly.

Cons

That a secondary signature can not be used with the same address, I would with a lot of elderly people who share one email address therefore I have to pay $300 a year for DocuSign additionally

Telira
Overall rating
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

about dotloop

Reviewed on 2023-04-16

Overall' this is a good platform to use when you learn how to use it.

Overall' this is a good platform to use when you learn how to use it.

Pros

I don't have to be in person to send and receive signatures.

Cons

When i first started using this app I couldn't navigate like I wanted to.

kimberly
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

A Real Estate Agent's Perspective on Dotloop

Reviewed on 2022-11-28

I use Dotloop every day to ensure that my Real Estate Transactions are handled correctly and all...

I use Dotloop every day to ensure that my Real Estate Transactions are handled correctly and all steps that need to be done are done. There is no guessing if I have missed ordering Title Work or Inspections. They are documented, and can be shared immediately.

Pros

Being able to organize all of our Real Estate Transactions and their documents, from start to finish, in one file, makes home buying transactions easy to track all aspects of the transaction. It is also easy to share any documents to others, and track the history of each document. One can also create tasks for themselves or others so that there is accountability and follow up.

Cons

The only Con to this software is that, on contracts, where there is a change needed, due to an error or such, you have to download the documents that needs to be corrected to your computer, then download it again to Dotloop, to make any corrections. If you do not do these steps, all signatures are cleared and the entire process has to be done over.

Chiketa
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best signing app I’ve tried.

Reviewed on 2022-03-31

Pros

It’s easy to make changes and my documents as an agent are already on template.

Cons

I didn’t like when I left my agency I couldn’t get access to my documents on my new account. But I just had to ask the previous company for access and they granted me limited access so I can download docs.