isolved

3.9 (577)
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Where People Heroes Grow

Overall rating

3.9 /5
(577)
Value for Money
3.8/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support Software
3.7/5

75%
recommended this app
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577 Reviews

Lisa
Lisa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

i-Soved it the BEST

Reviewed on 2024-04-16

It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone.

It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone.

Pros

Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help

Cons

They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem.

Vinita
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Good Timekeeping Platform

Reviewed on 2024-08-22

Isolved give you several ways to view your information. It also gives you calendars within the app...

Isolved give you several ways to view your information. It also gives you calendars within the app which make it easier.

Pros

Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.

Cons

It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.

Response from isolved

Thank you for sharing your experience! We appreciate your feedback regarding the ability for admins to make updates on the backend and will certainly take that into consideration for future enhancements.

If you have any specific suggestions for improvements or if there are any other features you would like to see added, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing isolved!

Chad
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Slow cloud performance and website updates crash it about every other month lately

Reviewed on 2024-09-10

We are looking at other products but still use it.

We are looking at other products but still use it.

Pros

That it is fairly easy to user for users.

Cons

Support is bad and cloud performance is slow at least once per week and after web udpates its common that all of our staff have to be sign in manually by a manager because it won't load. Need to upgrade their cloud servers.

Brittany
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

isolved review

Reviewed on 2024-12-02

It has been very efficient and user friendly for staff to see pay history.

It has been very efficient and user friendly for staff to see pay history.

Pros

I like that it is easy to review employees time clocks for payroll processing.

Cons

It was a little difficult to set up each employee.

Response from isolved

Hello Brittany,
Thank you for taking the time to share your feedback! We're glad to hear that you find it easy to review employees' time clocks for payroll processing. Making these processes smooth and straightforward is very important to us.

Matt
Overall rating
  • Industry: Accounting Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

iSolved Review

Reviewed on 2024-08-30

The platform is generally easy to navigate, which is a significant advantage for both HR professiona...

The platform is generally easy to navigate, which is a significant advantage for both HR professionals and employees. The ability to see exactly what employees see within the system is particularly helpful for HR personnel when assisting users.

Pros

Onboarding. Employee Self-Service. All-in-One Solution.

Cons

Service Response Delays. Customer Support. Time Clock and Time Cards/Time Tracking.

Alternatives Considered

UKG Ready

Reasons for Choosing isolved

Growing business. Need for additional features.

Reasons for Switching to isolved

User-Friendly Interface. Onboarding. All-in-One Solution.

Response from isolved

Thank you for your review!

Tanya
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

iSolved Review

Reviewed on 2024-08-02

Our experience with iSolved is great! We are so happy with their product and customer service is...

Our experience with iSolved is great! We are so happy with their product and customer service is knowledgeable.

Pros

We thoroughly enjoy iSolved Payroll product. Since switching over to iSolved from ADP we have saved some much time, effort and money with their efficiencies and integrations.

Cons

Can't say I dislike anything about iSolved. They are awesome!

susan
Overall rating
  • Industry: Accounting Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Love it, BUT

Reviewed on 2024-08-02

I have had all good things to say. Love doing the classes

I have had all good things to say. Love doing the classes

Pros

I do love the system. But see the below

Cons

We go down the next morning after updates

Response from isolved

Thank you for sharing your feedback! We're thrilled to hear that you love isolved. We understand that frequent updates can sometimes lead to outages, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Kaitlyn
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Isolved Product

Reviewed on 2024-08-05

Overall the process has been great when working with Isolved.

Overall the process has been great when working with Isolved.

Pros

What I like most about Isolved is that it is user friendly and has alot of capabilities for a HCM software.

Cons

Isolved Tax Updates See if there are more features to make it more effective.

Response from isolved

Thank you for sharing your positive experience with isolved. We have noted your concerns about the tax software and tax updates and will explore ways to address these areas.

Lela
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Userfriendly and easy to teach yourself to use.

Reviewed on 2024-08-05

Not bad at all, it was pretty self explanatory just took time to get used to.

Not bad at all, it was pretty self explanatory just took time to get used to.

Pros

Seems pretty user friendly and straightforward.

Cons

Took a little bit to get used to using but pretty straightforward.

Ashlee
Ashlee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Your Employees Won't Be Disappointed With This Software!

Reviewed on 2024-07-05

If you're looking for payroll software with numerous features, isolved is the perfect solution. It...

If you're looking for payroll software with numerous features, isolved is the perfect solution. It has effectively automated the entire employee management process. Employees can clock in and out, request time off, complete onboarding, read and sign manuals and policies, view payment information, access performance tools, and much more. The employee self-service options are extensive!

Pros

My favorite features are the ability to review company information and news updates, the employee recognition tools, and the capability to set performance management goals. These have been incredibly helpful in maintaining peak performance and staying updated on changes in company protocols or policies. Additionally, the time-off process is seamless compared to other payroll software I've used.

Cons

The only real downside is that the sheer number of features can be overwhelming. It wasn't as user-friendly as I had hoped, so there was a slight learning curve with some features. However, it's not significant enough to deter me from recommending it for its robust capabilities.

Ellie
Overall rating
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Bells & Whistles

Reviewed on 2024-02-06

For the base product - the online HRIS where you are doing employee management and payroll...

For the base product - the online HRIS where you are doing employee management and payroll processing, it was very easy to learn. I did not have any training on basic employee management and basic payroll processing and was able to navigate very easitly.

Pros

There are a lot of options for our clients and a lot of customization.

Cons

iSolved can be very complex if clients want to use all of the features. The downfall is that we are required to train our own clients on their products such as Share & Perform. Some of these products may take time to learn.

Suzanne
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Reiveiw 2

Reviewed on 2023-09-13

overall experience is good, there are areas that are a bit difficult to figure out, but once done,...

overall experience is good, there are areas that are a bit difficult to figure out, but once done, I can access them and do what I need to do even though the steps are not seamless.

Pros

Processing payroll was fairly easy to complete and straight forward

Cons

When it came to correcting allocation entries on time cards, I would have to delete and reenter the time to get it right.

Response from isolved

Thank you for taking the time to leave this review of isolved!

Brendan
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great System for Times and Payroll

Reviewed on 2024-11-24

Pros

Any form you could ever want is available. Editing times is easy.

Cons

The new look option has many options missing that you need to switch to the classic view for. The security code almost every time you log in is also just a small annoyance.

Response from isolved

Hello Brendan,
Thank you for your feedback! We’re delighted to hear that you find our system great for times and payroll, and that you appreciate the ease of editing times and the availability of various forms. We appreciate your support and understanding as we strive to make our system even better.

Claire
Overall rating
  • Industry: Accounting Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

iSolved Review

Reviewed on 2024-05-15

Pros

I enjoy the customization capabilities of iSolved. It is also super useful that the system in cloud based

Cons

Many of the features are clunky, under construction and not user friendly.

Response from isolved

Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions.

Tammy
Overall rating
  • Industry: Farming
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

No regrets!

Reviewed on 2024-07-22

iSolved is really a 1 and done option. Very easy to learn and use in every aspect.

iSolved is really a 1 and done option. Very easy to learn and use in every aspect.

Pros

They are always willing to listen and help us with any questions we may have.

Cons

I honestly don't have any cons...not sure what it would be

Anahi
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We love iSolved

Reviewed on 2024-07-22

I love iSolved. It has been one of the most manageable payroll systems I have used, in addition to...

I love iSolved. It has been one of the most manageable payroll systems I have used, in addition to all the resources it offers.

Pros

I appreciate how user-friendly the navigation is, both for administrators and employees. Managing payroll submissions is also easily handled, allowing for control over earnings, deductions, and taxes. Additionally, the available reports for download are incredibly helpful.

Cons

The only issue I've had with iSolved is the login link. It is not a link you can Google and search for.

Tiffany
Tiffany
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

iSolved Tax

Reviewed on 2024-06-04

Our experience through implementation and converting our clients has been positive. We lost very...

Our experience through implementation and converting our clients has been positive. We lost very few clients during the transition and we now have greater functionality and better resources to offer our clients.

Pros

I handle all taxes for our organization so the tax engine is the most important part for me. iSolved's tax engine has been extremely helpful and a major upgrade from our previous software.

Cons

There are no major issues but there are a lot of updates released and they sometimes create errors or annoying glitches.

Response from isolved

Thank you for sharing your feedback. We're pleased to hear that isolved is helping you with tax organization. We're continuously working to enhance our offerings and provide the best value for our customers.

Mary
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Hands On Product

Reviewed on 2024-02-06

Pros

I like the features that iSolved provides. It's a true HCM where I can house everything directly in one system

Cons

Getting to the right person to answer my question is always a challenge. Because the system is so robust, their CSRs can't handle the more advanced questions and getting me to someone who can takes weeks/months to resolve my initial issue.

Response from isolved

Thank you for your feedback! We're glad to hear that your experience with isolved has allowed you to house everything in one system. We apologize for the difficulties you've encountered with our support. We understand the frustration of not being able to speak directly to someone. We take your concerns seriously and will address them with our team to ensure better customer support moving forward. We appreciate your loyalty and value your feedback as it helps us improve our services. If you have any further questions or need assistance, please don't hesitate to reach out to me, Mackenzie Cotton, at [email protected]

Jonathan
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Isloved Review

Reviewed on 2024-02-07

I have been using Isloved for 3 years now. The Company I work for has been using it much longer...

I have been using Isloved for 3 years now. The Company I work for has been using it much longer than that and we have had a great experience.

Pros

What I like most about Isloved other then the people/employees is, that it is user friendly. Everything that we have implemented is easy to use and usually runs smoothly when setting it up. If we are having issue Isloved is always there to help with a quick call or reply.

Cons

There not much to dislike about Isloved! Right now I would say that I am getting used to using AI. Sometimes it is inaccurate, but overall still works really well.

Sarah
Overall rating
  • Industry: Financial Services Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Happy Customer

Reviewed on 2024-05-17

Pros

Their great customer support and ease of use.

Cons

I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements

Ty
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

It's A Tough Competitor

Reviewed on 2024-08-07

It's been great. When things are working, then it easy to sell the product.

It's been great. When things are working, then it easy to sell the product.

Pros

Innovation and the continuance of trying to be industry standard.

Cons

Releases tend to break the system and it really puts a strain on the relationship with out clients.

Response from isolved

Thank you for sharing your feedback! We are happy to hear about your positive experience. We understand that frequent releases can sometimes lead to tech issues, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Maureen
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We love Isolved!

Reviewed on 2024-03-29

We are very happy with Isolved. They really do go above and beyond to make sure their customers are...

We are very happy with Isolved. They really do go above and beyond to make sure their customers are happy.

Pros

User friendly! From onboarding to payroll, Isolved is very user friendly. The employees like it for the ease of use and it doesn't require much training. The customer service is great!

Cons

There are a lot of features and platforms/products/features. I am sure that these are great for large companies, but some of the platforms are too robust for small companies. The amount of platforms/products can be a little overwhelming when trying to decide what is best for your company.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Exceptional Customer Service

Reviewed on 2023-10-02

When I was first learning iSolved, I had my doubts. But a lot of that was just the combination of...

When I was first learning iSolved, I had my doubts. But a lot of that was just the combination of systems we were using. Once we implemented Unanet and I worked with iSolved to connect the two systems and worked with [sensitive content hidden] to get a few little things sorted out for payroll reporting, it become a much better system. I think it takes finding the right combo of HRM and accounting software and taking time to speak to your representative to get iSolved working for you at it's best.

Pros

I love my customer service team! [sensitive content hidden] is always there to help out and either knows how to fix my problem or knows who to connect me with to get it remedied. The system itself is also overall easy to use and learn. Payroll and PTO management are super easy with iSolved. We use Unanet for timekeeping and are able to import our timesheet information directly into iSolved to process payroll! iSolved creates all the reports I need for financial records and also produces the payroll Journal Entry for Unanet for me! Lots a little features in iSolved that really help me save time!

Cons

I'm a little disappointed about the Reporting feature and the Report Writer. It does well enough, but I with the writer were a little more intuitive. I also with the Reports had a better description of what they have in them.

Aaron
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Comprehensive Payroll Software!

Reviewed on 2024-04-16

Pros

We love that the software has such diverse HR/Payroll options. The ability to have electronic files is such a huge plus! Payroll is a breeze, and can be done in minimal amount of time. Seamless integration with timecards and payroll makes it easy!

Cons

The timeclock/app is not the most intuitive for employees.

Response from isolved

Thank you for your feedback! We're pleased to hear that you appreciate having all your HCM systems in one place. We apologize for the challenges you've experienced with the mobile app. We're actively working to address these issues for a smoother user experience.

Ellie
Overall rating
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

iSolved Review

Reviewed on 2023-11-02

I have found iSolved to be mostly user friendly during my first year working on the platform. The...

I have found iSolved to be mostly user friendly during my first year working on the platform. The people behind iSolved enhance the product and make it a better experience. I learn something new each week and that helps the experience as well. I also enjoy the roadshows as a way to network with other users. Please continue the roadshows in 2024.

Pros

The helpfulness of everyone that works there. If they do not have the answer, they will find someone who does and get me in contact with them.

Cons

[sensitive content hidden] in customer service. I have never had a good experience with him. I have to call back to speak with someone more knowledgeable and friendly.

We are also still struggling with some reports and wish there was better ability to write our own reports.

Response from isolved

We are sorry to hear you are having challenges with reporting. We would love to have the opportunity to work with you. Please feel free to contact me at mcotton@isolvedhcm.