Mailchimp Transactional Email Reviews

This application is an addon of MailChimp and is best suited for transactional emails (automated emails, think 'forgot my password' type emails). It allows you to easily manage your sending domains , although you have to verify these before you can send emails. The best feature by far is the ability to view all emails that were sent or failed to arrive, including the contents of the emails and the reason it bounced. This allows us to quickly troubleshoot whenever we get a support ticket regarding an email that did not arrive.

During our 6 months of using this feature, there has been zero downtime.

It is more expensive than some competitors, but its pricing model is very fair and easy to interpret. It does require you to have at least a monthly subscription with Mailchimp, and if you are not using this it is more expensive.

Mandrill is great to backtrack on emails that my company has sent out. We have the ability to view if the email was delivered, bounced, and how many times it has been sent + opened and clicked on. The features of mandrill are great for the company because we rely heavily on mandrill in order to see that.

At this moment, I can't think of a negative effect of mandrill. It is very easy to use and easy to maneuver around.

Very easy to setup and use. If you need to send mail with your application this is one of the best and quickest ways to do it.

I have used it before they required a MailChimp account and that is too bad that you need a MailChimp account to use Mandrill now.

I love the software because it's sooooo straight forward to use. I can basically send the link to anyone on my team and I need very minimal time to train them and they can jump right into to troubleshoot what they need. My customer happiness team loves it.

No complaints about this software at this time. With that being said, I'm not on the team who manages it financially so unsure of investment.

A powerful brand reinforcement tool that allows you to send your customer a personalized message according to the interaction. It allows you to have a specific cut of your audience making communication more efficient, besides the control of basic actions and access to metrics.

It charges for the number of contacts and the sending of emails sent, which can make the service considerably expensive.

This app used to run every one of our email communications
It was very helpful in tracking the send-success of our emails

It was expensive
When we reached out for help, it was nearly impossible to find someone that could answer our questions

The tracking reports with up to date data. I really like seeing who's reading our emails, who's downloading attachments etc.

Setting up the API key when your webhost is Godaddy is difficult. But I think it's more of an issue with the webhost and my personal lack of education with technology.

Simplify the task of sending transactional emails without complications, this supports our promotions

SSo far we have not had complications with the use or effectiveness of Mandrill. Therefore we have not had to make our promotions with another application

It was pretty easy to setup - copy some API keys, install the SDK and start sending out emails to your customers.

The UI of the dashboard feels outdated and sluggish. Search is not very pleasant to use. PHP SDK composer package is very outdated too.

Delivery rates for emails are really good.

Mandrill it's a good software but if you aren't a developer, probably you won't be able to set up a simple email by yourself.

As a SaaS company, we have customers that use our product and depend on automated emails to get information about their account on a daily or weekly basis. Mailchimp allows us to quickly flag whenever something has gone wrong in our system due to abnormal spikes / lapses in emails sent. It also allows our Customer facing team to see how clients are interacting with automated emails (opens, clicks, etc.) with the helpful ability to resend emails that were missed or accidentally deleted.

The interface can be laggy to load, and not super intuitive how everything is laid out. Overall minor UX improvements could make a big difference between using this tool occasionally to troubleshoot issues, vs. using it more regularly to get proactive insights and reporting.

It's very powerful and as simple to use as its alternatives. Integrations make it very powerful and the pricing is fair. This is a no brainer alternative or first choice when looking for transactional email service.

There's not many improvement opportunities to talk about in transactional email. When it works it works, and Mandrill works as expected.

I like that mailchimp can be directly integrated into Wordpress websites to create lists - this makes it super easy to send newsletters and keep in touch with subscribers.

While the drag and drop email builder is very convenient, I sometimes wish there were more options/ the options were less rigid.

The API is easy to use and the setup is fast. Rather cheap plans when you get started (but gets expensive soon)

The archive of messages is way too limited! I don't require to keep track of the message content of all our messages, but for our business we must keep track of whether the emails have been sent/read/rejected or not, and there is no way to achieve this even on a higher plan. We'll have to build a workaround with webhooks or find another tool that offers it

Almost all of the functionality can be controlled through the dashboard, as opposed to some of Mandrill's competitors which require use of the API for configuration.

The price - Mandrill used to be free, but has since moved to a model which requires a pro subscription to Mailchimp (even if it's not going to be used) plus a cost based on the amount of emails needed each month.

I have chosen Mandrill over other solutions because it does very good what it does with great reports.

Old user interface, but you can find any information you need.

I love how easy it is to use Mandrill. I get great insight into whether emails were received and opened. It's awesome for support!

Sometimes it's a little tricky to unblock emails that have accidentally bounced after changes have been made on the end user's side.

It's flexible. We were able to tie this in with a custom email app and used Mandrill for reporting purposes on sends, opens, and click rates.

It doesn't hold reporting data long term. Data for sends, opens, and clicks are only held for 30 days.

Mandrill has been very cost effective API solution to facilitate transactional emails. We integrate Mandrill with MailChimp.

Its analytics module is basic. I would enjoy more depth when it comes to user segmentation and email performance.

Template design is easy and versatile. Search is powerful, so is resending (both to the same email address and different ones)

Seems somewhat costly for what it does. Searching through sent email will throw a "504 Gateway Timeout Error" a LOT.

I really the way that Mandrill is reducing the time I spend to deliver mail to my customers, you send and check emails faster than other software out there.

I used the free trial, it has some great features but I think Mailchimp should add more, because not everyone can go for the paid version.

Regarding the advantages of this software, we can highlight its many rates open to the public, as well as the excellent delivery rates it offers, it also allows you to see how many emails are being sent per day and to which countries those emails are sent, all excellent with Mandrill.

I do not like to have a shared session with Mailchimp, I must login in this first to be able to enter Mandrill, which I find quite annoying because I want independence from that page.

I run a busy social network. Around 6,000 users total, and 300-400 online at any given time. Due to this, I needed a transactional email service that had great deliver-ability for invitations, verifications, password changes, etc. Mandrill was recommended to me, and we were completely happy with the service. Unfortunately, when they bundled Mandrill into Mailchimp, we couldn't afford it anymore.

Unfortunately, bundling services did no favors. What previously was affordable for us no longer was. While the service is great, the way the change was implemented was sudden, leaving companies little time or recourse to find other options quickly. That solidified my decision to leave- most companies would grandfather in existing members, offer a lower rate, something. They simply provided us with addresses for other services, losing customers in the process.

Transactional Emails is really necessary in today's world, we get a much better open rate and much better interaction when we use this system rather than a simple mass email message. Totally recommend this set up, and it has the the facilities to set up everything pretty easily.

The API documentation is robust, and their service uptime is great, it does what is advertised.

The fact that I need to have a mailchimp paid account and to get into Mandrill through Mailchimp is a little weird, but it's minor in the grand scheme of things. I don't use Mailchimp, our marketing department uses an alternative, but our developers use Mandrill.