ClubExpress Reviews

Centralized database for our membership and club documents that makes creating emails with newsletters (that are then available on the website) so easy.

Creating a graphical user interface based on templates is a little clumsy to use, but is certainly serviceable.

ClubExpress reduced our workload for membership processes by 95%, automating our correspondence, dues collection, and renewals.

Ours is a parent-child group, and we find it frustrating that families are not linked in the directory. Our members organize events, but an admin has to assist every time there is a fee. Our membership manager has to separately track additional criteria for renewal.

Your offering has the best value for the money. The customer support is wonderful, second to none. The constant attention to upgrades - and that you plan them ahead - shows incredible organization and constant dedication to your customers and to your product.

The features are very robust. It shows that you are really listening closely to your customers' requests - perhaps better than any competitor out there - and responding to them! I do believe that it is possible to offer robust features in a more simplified and intuitive way.

The longevity of several staff members is very impressive, and their dedication to problem-solve with and remember their customers' specific needs and preferences is VERY impressive. I have felt that on several occasions.

When asked if I'd recommend Club Express to others, I want it to be a 10 based on how outstanding you are for the reasons above. Yet, the feedback I receive from many of our members - and the amount of volunteers' time for the learning curve - makes it difficult to recommend it to other organizations' executives when they may not have the same level of volunteer support. Make your site more intuitive and efficient and I will gladly recommend you to everyone!

1. Club Express focuses on developing a new function, rather than first on how the user can best experience it. I suggest greater ease and intuition (UI/UX) with feature development. E.g., when the new Events/Calendar functionalities rolled out 1-2 years ago, it greatly increased the complexity (and number of mouse clicks) to set up an event. More features are okay, but should be intuitive and efficient.
2. Your data organization is not conducive to simple, obvious changes. Good, intuitive design does not require the tiny-text prompts that I turn off, but have to do so in the site code. What should be simple changes are stuck behind the organization of how the database was structured. Get rid of the instruction prompts (obvious to modern-day computer users); do not let them affect Chapter Finder and other key functions. Information should be built separate from functionality.
3. More attractive, fully responsive template options
4. Mobile set-up (duplicative efforts) should not be needed and currently degrade for tablet
5. Give us more CSS control; place classes on div's, etc. so that our CSS can target them
6. Member registration MUST be simplified; I detailed a PPT of 20 ways to improve it and was shocked that none of the modifications were possible.
7. If you had a modern-looking, fluidly-flowing app that automatically input information from the website databases (directory and design), then you would rock our world and really step it up in many organizations' eyes. :-)

It's all encompassing with one additional feature that many others didn't have. We were able to point our domain at our ClubExpress site and through them create aliases for all the officers, the committees/forums etc. that can be maintained through the site via memberships. These email addresses allow our board and users to interact via email the same as they would with direct email addresses or using a listserv.

They don't support DSEC/DMARC yet for email systems so aren't able to tag outbound email as authoritative for our domain so some mail receivers will put inbound email in a users spam email box. Also their email relay has a delay unlike many listservs and only processes mail a few times/hour.

Ability to create paid for events. Lots of options and functions for creating pages and customization, especially if you understand computers a little. You don't have to be completely computer savvy to use this product.

Hard to get around, I feel like I'm clicking all over the place.

My organization really dislikes the forums and we need to reset settings, but we'd have to go through 600+ users to reset each setting individually due to an error during set up. The forums seem to be either too difficult for users or somehow not engaging enough for them. I think my organization is looking for a platform like Facebook, so communication between members is easier.

Poor chat service.

Classifieds are not easy to use.

Formatting issues often happen and s

We have all of our membership data in one place. We can also send emails and maintain our website from this platform.

There is some functionality on the emails and website that are cumbersome.

The ClubExpress package has all the pieces we need in the ICF Cleveland chapter. We coordinate monthly events, manage membership in the chapter, and communicate what the chapter is all about. The software is easy to use, and has more options than we even need. ClubExpress is designed for uses like this, and we're excited to tap into even more of the capabilities. We also manage our mailing list with the software, and have had good success with that option.

The learning curve is pretty steep, and I don't find the software to be intuitive. However, the support system is an under-utilized asset for me. I suspect that once I have a better sense of the big picture strategy behind the software I will find the learning curve to be less steep.

Club Express is easy to navigate. The learning curve was relatively brief for the things that I use: aspects of the People tab to locate members or update membership, the Website tab to access and update the Event Calendar, and the Money tab to keep tabs on purchases of tickets or memberships.

The Event Calendar is full featured. Some events recur with slight change from month to month, and this is easy to enter. Other events might recur irregularly, but it is easy to search for an event and duplicate it with changes.

There are lots of options in some of the menus, and it takes some time to determine what is the best choice. I like to view some reports online as a pdf, other times I prefer downloading in MS Excel format or csv format.

No real issues anywhere. The wealth of options can be overwhelming at first, but it is quick to learn.

I love that it is WYSIWYG. What you see is what you get. I don't have to know HTML or any other programming language. I love that it is user-friendly. I love that I can delegate certain pages and/or functions to other folks and they can't mess in areas that they don't belong. I love the unlimited space available at no extra charge. I love the modularity. There is a module for almost anything a club would ever want to do. I love the clear and extensive documentation that is always up to date. I love that there are constant improvements and additional functionality being added. There are many more things to love but most of all I love the stellar support via email and/or phone.

I don't like that there is no way to download more than one photo at a time. Multi-photo uploads are supported but not downloads. I don't like that photo searches bring up multiple instances of the same photo and only returns 100 photos instead of all that meet the criteria. There needs to be better ways to manage photos. Maybe an interface like Windows Explorer.f

The survey module needs to do better reporting of results. Maybe something similar to what Survey Monkey does.

The developers and other staff seem to be constantly available to help. They typically answer emails immediately.
In my organization (a nonprofit working for informed citizen participation in government) the membership team and the finance team appreciate Club Express features that handle dues and event fees and donations and the like. As webmaster I work much more on preparing Custom Pages with information about our work than on member rosters and bookkeeping.

Custom Page construction with the Page Rows remains awkward. Spacing is inflexible, fonts change for no apparent reason -- frustrating.
Developers are constantly revising--improving--the software, which can be hard on users. The volume of instructional manuals is overwhelming. There is no "help" guide for specific problems.

It put our 400 person ski and sports club online for the first time. It is reasonably easy to use once people get trained on the product. The company has good tech support which is available online or on the phone without a long wait period. They are very responsive and have adopted some of our requests for improvement.

The payment scheduling is not functional for us. We need each member to be able to know exactly how much is owed on a particular trip or event and to have the amount correct in the box when they go to pay. Right now there is a "pencil icon" that must be changed to the correct amount. This is particularly troublesome for trips with multiple payments as not all members sign up at the same time. Repeated attempts to get this to change have been unsuccessful. It is the main issue that keeps me from giving 5 stars to the product.

The product offers multiple ways to accomplish the same or similar tasks, from fairly simple to very complex. After a learning curve for someone not familiar with web development, I find it well thought out and pretty well implemented. I have yet to find something that I really need to do that I can't find a way to do it. There are plenty of features this product has that I have not explored, but it keeps me coming back to see what else it can do.

I think the editors for various functions could use a little work. The editing screen gets a little tongue tied at times and the cursor has a mind of its own. Exiting the current session and starting back up always seems to fix the problem.

I really like the many options available to us from forums to picture sharing and album storage -- the registration/sign-up capabilities, the shortcuts available, running reports. I like the ease of finding members and all the records I can keep on file within my profile that are easy to access. Though we haven't used this amenity yet, I do like the availability of paying online for club events and registrations. Our group has been using ClubExpress for the past 10+ years, and it has revolutionized our communication and organizing -- everything at our fingertips.

I can only think of three things that I don't like or areas where I have difficulty with ClubExpress?
Finding and accessing archived forums, forum post timing out and not saving, and maneuvering through a myriad of ever-changing options for registrations.

Easy to use, support our club administration very well. This package has taken us from using purely paper based processes where information was mislaid often, to real time membership data that ensures we have the most accurate information about our membership and a single version of truth. The website builder is also simple and flexible, and the blast email function is very useful.

The product is very US based and we have had some issues with using this in Australia. The spelling of words as per US standard has put a few of our members off, and we have had issues with the letter vs A4 format of printing, especially around newsletter labels. The time stamps on some things also causes some confusion as some items show up as yesterday based on the US time zone. I do believe these topics are being worked on though.

Features can be utilized and/or customized to meet the unique aspects of our social organization.

I am not the person in our organization that worked to get our site up and running. Unlike any other web site program I have used, I found it difficult at first. After I was able to take the time to learn how ClubExpress works, I became very pleased with the possibilities. ClubExpress was very willing to help me when not sure of the process I was attempting to implement.