--- description: Detailed reviews on LiveAgent based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare LiveAgent with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.ca/software/91301/liveagent Page: 1 / 73\ Next: [Next page](https://www.getapp.ca/software/91301/liveagent?page=2) > Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center. > > Verdict: Rated **4.7/5** by 1788 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LiveAgent \* Centralizes email, live chat, calls, and social media (Facebook, X, Instagram, WhatsApp, Viber, Telegram) into a unified ticketing system, reducing context-switching and keeping agent workflows consolidated. \* AI chatbot handles routine customer inquiries automatically, allowing human agents to focus on complex or high-priority cases. \* Built-in call center with IVR, call queuing, call recording, and video calling eliminates the need for separate telephony software. \* Rule-based automation and time-triggered actions route and escalate tickets without manual intervention, supporting consistent SLA adherence. \* Real-time visitor monitoring and proactive chat invitations allow support teams to engage website visitors before issues escalate. \* Multi-brand and multi-language support enables organizations to manage multiple customer-facing properties from a single platform instance. \* Self-service portal with knowledge base and community forums reduces inbound ticket volume by giving customers tools to resolve issues independently. \* SLA tracking and breach alerts help managers monitor response and resolution targets across all active tickets. \* Reporting dashboards surface agent performance metrics, ticket trends, and channel-level activity to inform staffing and process decisions. \* Canned responses and internal notes accelerate ticket handling and improve consistency across distributed support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1788 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - CRM Software - Call Center Management - Call Logging - Call Monitoring ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18807 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3471 reviews) 3. [HelpDesk](https://www.getapp.ca/software/116767/helpdesk) — 4.6/5 (183 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4090 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *April 25, 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Cons**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "All what I need" — 5.0/5 > **Toke Leth** | *June 19, 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. > > **Cons**: Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. > > Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *March 19, 2025* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Cons**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform" — 5.0/5 > **Francesco** | *April 29, 2026* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR > > **Cons**: It’s honestly difficult to point out real downsides. Over 14 years of use, LiveAgent has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. > > We have been LiveAgent customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. ----- ### "Connecting Conversations: Making Relationships That Matter" — 4.0/5 > **Noemi** | *April 24, 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I would like to emphasize LiveAgent's ticketing system that gathers all the client interactions in one place. Client interaction with a document is also valuable, with its real-time visitor monitor feature for important financial documents. This feature builds a focused window view with alerts of approvals to be made and a list of priority clients as per the finance sector tailored for the analysis. > > **Cons**: There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings. It still is integrated merely with the systems of some vendors, and integration requires significant workarounds to align a business's data. > > LiveAgent has very significantly impacted the way our company addresses various teams and clients. The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded. It has also been realized that turning over certain procedures to automation has led to a decrease in response time. freeing up time for analytical challenges. The system has been able to eradicate some communication breakdowns that used to slow down meetings that concern financial issues in the organization. ----- Page: 1 / 73\ Next: [Next page](https://www.getapp.ca/software/91301/liveagent?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91301/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data