LiveAgent

4.7 (1,653)
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Great customer service starts with better help desk software

Overall rating

4.7 /5
(1,653)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.7/5

97%
recommended this app
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1653 Reviews

David
David
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Excellent value for money

Reviewed on 2023-09-21

Pros

I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.

Cons

The admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.

Response from QualityUnit

Hi David,
Thank you very much for your kind review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Our team works hard every day to further improve the system, including future plans for the UI, so stay tuned for upcoming updates!
-LiveAgent team

Emily
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great asset for any Customer Support team

Reviewed on 2024-11-08

Overall, LiveAgent is an amazing asset Customer Support to stay in contact with clients

Overall, LiveAgent is an amazing asset Customer Support to stay in contact with clients

Pros

Allows for Customer Support to be in direct contact with clients, and stay organized when handling multiple clients at once

Cons

I wish there were more reporting stats to view

Marko
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Mechanical turk liveAgent

Reviewed on 2023-07-07

It is a decent product.

It is a decent product.

Pros

It was easy and quick to set up, even with custom css.

Cons

I think that it should wait longer for the reply from the agent. Is it possible to set that in the settings? The admin console is not very intuitive. Even changing password was not as simple as it should be.

Response from QualityUnit

Hi Marko, glad to hear set-up was a breeze for you! It's something we take pride in. We're sorry to learn about your issues with our admin console.

Your feedback is crucial as it helps us shape our product. Rumour has it, updates to enhance user-friendliness are in the works :)

Next time you bump into a hitch, don't hesitate to reach out to our support team.

Thanks for your fair recommendation. We appreciate it.

- LiveAgent Team

Prashanth
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Live Agent Experience - Prashanth

Reviewed on 2024-09-24

Their customer service team is at par excellent

Their customer service team is at par excellent

Pros

I like the Features and Integrations live agent provides

Cons

One stop solution of integrated Call, Chat & Emails

Alternatives Considered

tawk.to and Freshdesk

Reasons for Choosing LiveAgent

Zendesk stopped offering Chat visitor list

Switched From

Zendesk Suite

Reasons for Switching to LiveAgent

Because felt has more to offer and integrations
Rabie
Overall rating
  • Industry: Commercial Real Estate Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best software Liveagent

Reviewed on 2024-10-15

My overall experience with the LiveAgent program is a great experience, not in terms of support or...

My overall experience with the LiveAgent program is a great experience, not in terms of support or the program’s easy operation with all my sites.

Pros

Easy to use, excellent services, affordable subscription price

Cons

There are almost no negatives. I find the product to be excellent.

DJEUKAM
Overall rating
  • Industry: Accounting Software
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

First time user

Reviewed on 2024-11-07

Very good i appreciate alot. Everything is designed to simplify the hole process.

Very good i appreciate alot. Everything is designed to simplify the hole process.

Pros

You can make calls indefinetly and the interface is nice.

Cons

You can not add csv contact list directly into the platform

Response from QualityUnit

Thank you for your review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :)

- LiveAgent Team

Meg
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

A lot of features for the money

Reviewed on 2024-10-08

So far, so good

So far, so good

Pros

Multiple Help Centers, but I need more time to explore Live Agent

Cons

Need more time to explore before I can answer this

Response from QualityUnit

Hi Meg, thank you for your review!

- The LiveAgent Team

Cody
Overall rating
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Experience so far!

Reviewed on 2024-10-08

Pros

LiveAgent is very user friendly when running a virtual call center and ensures the team that is onboarded has a smooth onboarding experience.

Cons

No Cons to report on this software

Liam
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2024-10-17

Great all round product, with auto responders it really helps our buisness

Great all round product, with auto responders it really helps our buisness

Pros

Simple to set up
Works great with iOS app

Cons

Not much I can say really the product just works how it’s suppose to

Response from QualityUnit

Hi Liam,
Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and that its features have been beneficial for your business. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team

Luis Ignacio
Overall rating
  • Industry: Motion Pictures & Film
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A handy one stop shop for customer service

Reviewed on 2024-10-19

Very satisfactory experience with the product.

Very satisfactory experience with the product.

Pros

Intuitive, feature rich and affordable. Great combination.

Cons

Limitations to receive direct messages in some platforms

Response from QualityUnit

Hello Luis :) Thank you for your awesome review!

- The LiveAgent team

Pierre
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent software at great price

Reviewed on 2024-01-16

Pros

Simple to learn, complete and all in one software.

Cons

I can not think of anything that is not good.

Alternatives Considered

Zendesk Suite

Reasons for Switching to LiveAgent

Better price and great product. Seams easier to use.

Response from QualityUnit

Thank you, Pierre, for your 5-star review! We're thrilled to hear you find LiveAgent easy to learn and appreciate its all-in-one functionality. If anything comes to mind that you'd like to see improved or added, we're here to listen and help make your experience even better!

- LiveAgent Team

Sai
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Full-featured, All-in-one and powerful live-chat support platform.

Reviewed on 2023-08-12

My user experience is definitely great. I really like how this tool handles multiple business...

My user experience is definitely great. I really like how this tool handles multiple business communication, including email, live chat, and social media on one single place. This allows us to provide excellent customer support service.

Pros

LiveAgent has been one of the most crucial and powerful tools we've been been using to boost our customers relationship and our ROI oflate. I really love how this tool is very user-friendly and easy-to-use generally for any one with or without any tech-savvy experience. The support is one of the most standout and highly effective thing with LiveAgent because they're very user-friendly and responsive 24/7. Using LiveAgent we've been able to increase our productivity and relationship with our customers and hence we've been able to meet most of their needs on time through the help of our support team.Through real-time live chat we've been able to attend to our customers queries on time and resolve a lot of problems on time rather than opening tickets which would take time. For this tool is a game changer and improve productivity of the service agents has been also added advantage.

Cons

The only thing I should LiveAgent should consider is adding more integration options. Nevertheless everything else is great and moving on well.

Response from QualityUnit

Hey Sai,

Thanks for your thorough review. It's great you find LiveAgent crucial in boosting customer relationships and ROI. Our aim remains to be user-friendly and provide responsive, round-the-clock support. We're all about productivity enhancements and real-time problem resolutions to keep those customer relationships strong! Your note about more integration options is heard and appreciated.

Switching to us from Freshdesk because of our cost-effectiveness and features truly validates our work. Making sure you have a great user experience while handling multiple business communications in one place is what we strive for.

Many thanks once again,

- LiveAgent Team

Adeniyi
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Call Center Management Tool: LiveAgent

Reviewed on 2024-07-22

Pros

Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.

Cons

Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.

Response from QualityUnit

Hi Adeniyi, thank you for your positive feedback! If you ever need assistance or have suggestions, feel free to reach out. We’re here 24/7 to help you.

- The LiveAgent Team

Beatricia
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

LiveAgent is the way to go to give a totally fast support

Reviewed on 2024-06-26

Since its implementation in all our sales and support staff so they can communicate better with our...

Since its implementation in all our sales and support staff so they can communicate better with our customers. The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat. It works wonders for finding new customers and providing them with timely and relevant information.

Pros

LiveAgent is great because it consolidates all my communication channels in one place and makes it easy to automate my workflow. My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer their questions conversationally.

Cons

When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn't happen all the time, but it has happened to us.

Filipe
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Provides collaborative ground where teams can work efficiently in a shared inbox

Reviewed on 2024-06-24

Time-sensitive and efficient. It is simple to setup and get running. Best for managing complex...

Time-sensitive and efficient. It is simple to setup and get running. Best for managing complex support requests.

Pros

This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.

Cons

LiveAgent normally fulfill my requests and I have no issues at this time.

Response from QualityUnit

Hi Filipe, Thanks for your review! It's great to hear that LiveAgent helps your team work efficiently. If you ever do encounter any issues, feel free to reach out anytime.

- The LiveAgent Team

Dr. Vandana
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Outstanding customer service and held desk platform solution for businesses !

Reviewed on 2024-09-09

Overall, a great customer service and help desk software for businesses with advanced automation...

Overall, a great customer service and help desk software for businesses with advanced automation capabilities and improved reporting for customer satisfaction. The automation brings faster resolution of tickets of similar nature and overall TAT for the process outcome is improved after introducing LiveAgent in our IT system. Great product and awesome offerings !

Pros

LiveAgent is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction. LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement.

Cons

I often feel and observe that the UI handling and working often becomes bit cumbersome for new users as its bit crowded and needs more sorting and arrangement with structuring and layout. Some fine tuning is required to enhance its usability and make it more easily accessible to users without much hassle.

Anisha
Anisha
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Functional Coordination Solution with Perfect Communication Strategy.

Reviewed on 2024-08-13

Amazing project information management, collaboration and file management using the tool is...

Amazing project information management, collaboration and file management using the tool is excellent.

Pros

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.

Cons

I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.

Response from QualityUnit

Hi Rohit, thanks for the great feedback! We’re glad LiveAgent is helping you manage customer support. We appreciate your suggestion about data analytics and will keep it in mind for future updates. If you have more feedback or need help, don’t hesitate to reach out.

- The LiveAgent Team

Daniel
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Review of Live Agent

Reviewed on 2024-04-30

My overall experience with LiveAgent has been positive. It offers robust support features that...

My overall experience with LiveAgent has been positive. It offers robust support features that efficiently handle customer interactions across multiple platforms. Its intuitive interface and extensive functionality make it a reliable tool for enhancing customer service operations.

Pros

One of the standout features of LiveAgent is its all-in-one client support solution, which seamlessly integrates multiple channels such as email, live chat, and social media. This centralized approach simplifies management, improves response times, and enhances the overall customer service experience.

Cons

The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes. This can hinder workflow efficiency and the precision of data synchronization between systems.

Response from QualityUnit

Hi Daniel,

Thanks for the detailed review. We’re happy to hear you find LiveAgent’s all-in-one support solution helpful for managing multiple channels.

We understand your concerns with the Jira integration. We'll look into possible improvements. In the meantime, feel free to reach out to our support team for any immediate assistance.

- The LiveAgent Team

Philip
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Real time chat and 24/7 customer support with Liveagent

Reviewed on 2023-12-04

Communication has been enhanced thanks to the real-time chats and friendly and easy to use...

Communication has been enhanced thanks to the real-time chats and friendly and easy to use interface.

Pros

I like that it is possible to get real time chat with LiveAgent and their customer support is proactive when we face issues.

Cons

I have not experienced any issue with the tool and my experience has been nothing short of amazing

Response from QualityUnit

Thank you for the stellar review, Philip! :) We're thrilled to hear our real-time chat and proactive customer support meet your expectations. If you ever encounter any issues or need assistance, remember we're here for you 24/7.

- LiveAgent Team

Cherie
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Critical for success of my company

Reviewed on 2024-02-07

Pros

The ease of use and integration into other programs.

Cons

Short trial period in order to be able to fully evaluate product in order to continue using for success of company customer support.

Response from QualityUnit

Thank you for your awesome review, Cherie! Currently, we are offering a 1-month trial, which is among the best on the market. We believe this period should be sufficient for you to explore all our features. However, if you find yourself needing an extra day or two for testing, please don't hesitate to let us know.

- LiveAgent Team

Imam
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

My Experience With LiveAgent

Reviewed on 2024-06-04

Pros

The software comes with great live chat features
It is a great help desk solution
It makes handling IT ticketing easy

Cons

All we ever needed LiveAgent has offered. No dislikes.

Response from QualityUnit

Hi Imam, Thanks for sharing your positive experience with LiveAgent :) We're glad to have met all your needs. If you have any other questions or need further assistance, feel free to reach out anytime.

- The LiveAgent Team

Piyush
Piyush
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Live agent: a secure and reliable chat software for your Business.

Reviewed on 2023-08-12

Apart from this minute requirements, I am very well satisfied with the live agent really solving my...

Apart from this minute requirements, I am very well satisfied with the live agent really solving my problem and helping me to connect better, worth having it .

Pros

Transcript/ chat history - it helps in recalling previous interaction with clients.Access/ control - It is highly secure and using this feature one can limit other users accessblity to only their concerned work.

Cons

Text editing - template feature can be added for saving time .File sharing - the limit for document sharing need to be increased for better communication.

Response from QualityUnit

Hi Piyush,
Thank you very much for your review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with our chat functionality for your customer support. Our team works hard every day to further improve the system so keep an eye out for awesome future updates!
-LiveAgent team

Omer
Overall rating
  • Industry: Import & Export
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Seamless Multichannel Communication

Reviewed on 2024-07-10

LiveAgent made my job as a customer service representative easy and truly effective with the help...

LiveAgent made my job as a customer service representative easy and truly effective with the help of innovative tools.

Pros

I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and accurately.

Cons

The first thing is a little bit busy interface, but in the grand scheme of things, it is not a deal-breaker in the least.

Marion
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very resourceful Tool For Your Business

Reviewed on 2023-08-23

My overall experience with LiveAgent has been pretty good so far but I am still exploring the...

My overall experience with LiveAgent has been pretty good so far but I am still exploring the software but must say it's nice to finally come across software and not have so many issues to deal with when trying out the product for the first time.

Pros

I enjoy the ease of using this product. The knowledge base articles and resources that Live Agent makes available to you are so resourceful and a very big help when setting up the software for your company.

Cons

My only issue is I wish the free trial was longer so that you can explore everything in depth.

Response from QualityUnit

Hello Marion,

We're glad you're enjoying your journey with LiveAgent so far.

And about that extra time on the free trial you mentioned, feel free to reach out to our customer support team. We understand the importance of getting a comprehensive feel for our software, and they would be glad to extend your trial period for a few days.

Remember, even after the trial you can continue the exploration with our free plan :)

- LiveAgent Team

Kuldeep
Kuldeep
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Live agent- a great way to improve customer service.

Reviewed on 2023-08-03

Overall, I think LiveAgent is a great platform for businesses for customer service and It is easy...

Overall, I think LiveAgent is a great platform for businesses for customer service and It is easy to use, feature-rich, and scalable. I would definitely recommend it to other businesses.

Pros

The ticketing system is of great resource, live chat feature is also very useful in increasing sales.

Cons

The mobile app could be more user-friendly. The app is a bit clunky and difficult to navigate.

Response from QualityUnit

Hello Kuldeep, thank you very much for your kind review. We are excited to hear that you are satisfied with our software and that you would recommend it to others. Feel free to contact us in case of any questions :)