--- description: Detailed reviews on LiveAgent based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare LiveAgent with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.ca/software/91301/liveagent Page: 1 / 72\ Next: [Next page](https://www.getapp.ca/software/91301/liveagent?page=2) > Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. > > Verdict: Rated **4.7/5** by 1777 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LiveAgent With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1777 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Management Software - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Audit Trail - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Center ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) ## Alternatives 1. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24089 reviews) 2. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1721 reviews) 3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3414 reviews) ## Reviews ### "The most useful software for for customer support team" — 4.0/5 > **Paras** | *December 20, 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Their integrations to almost every software we use shopify, mailchimp and even stripe. also their support was great and most of our tickets were resolved within 24 hours. > > **Cons**: There are no major cons i have found about liveagent. if there was i wasnt writing this review for them. > > The software was overall an great experience, we are getting most of the features we need to manage and the integrations are pretty easy to manage. ----- ### "All what I need" — 5.0/5 > **Toke Leth** | *June 19, 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. > > **Cons**: Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. > > Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. ----- ### "Timing issues with liveagent" — 2.0/5 > **Pj** | *April 23, 2025* | Food & Beverages | Recommendation rating: 1.0/10 > > **Pros**: I like that it starts off as user friendly but I’ve found many flaws in it as far as ongoing communication and timing issues > > **Cons**: The timing issues are the biggest downside i feel like it disconnects the chat to soon > > Normally poor. I feel as if many times it does not understand my concerns or questions and it times out too soon ----- ### "Simplifies Customer Support and Saves Time" — 5.0/5 > **Rebecca** | *January 14, 2026* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion. > > **Cons**: At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked. > > Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently. ----- ### "Powerful support system, even better when integrated" — 5.0/5 > **Nathan** | *July 1, 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. > > **Cons**: The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. > > So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. ----- Page: 1 / 72\ Next: [Next page](https://www.getapp.ca/software/91301/liveagent?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91301/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data