--- description: Detailed reviews on LiveAgent based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare LiveAgent with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.ca/software/91301/liveagent Page: 1 / 73\ Next: [Next page](https://www.getapp.ca/software/91301/liveagent?page=2) > Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center. > > Verdict: Rated **4.7/5** by 1788 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LiveAgent \* Centralizes email, live chat, calls, and social media (Facebook, X, Instagram, WhatsApp, Viber, Telegram) into a unified ticketing system, reducing context-switching and keeping agent workflows consolidated. \* AI chatbot handles routine customer inquiries automatically, allowing human agents to focus on complex or high-priority cases. \* Built-in call center with IVR, call queuing, call recording, and video calling eliminates the need for separate telephony software. \* Rule-based automation and time-triggered actions route and escalate tickets without manual intervention, supporting consistent SLA adherence. \* Real-time visitor monitoring and proactive chat invitations allow support teams to engage website visitors before issues escalate. \* Multi-brand and multi-language support enables organizations to manage multiple customer-facing properties from a single platform instance. \* Self-service portal with knowledge base and community forums reduces inbound ticket volume by giving customers tools to resolve issues independently. \* SLA tracking and breach alerts help managers monitor response and resolution targets across all active tickets. \* Reporting dashboards surface agent performance metrics, ticket trends, and channel-level activity to inform staffing and process decisions. \* Canned responses and internal notes accelerate ticket handling and improve consistency across distributed support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1788 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 30-day free trial, no credit card required, no contracts. Plans: Starter $15 per agent/month billed annually ($19 billed monthly), up to 5 agents; Team $29 ($35 monthly), up to 15 agents; Business $49 ($59 monthly); Enterprise flat $3,199 per month billed annually ($3,999 monthly) with 80 agents included. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - AI Copilot - AI Summarization - AI Text Generation - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Artificial Intelligence - Attachments/Screencasts - Automated Responses - Automated Routing - Automated response - Automation - Autonomous Task Execution - Autoresponders - Branding - CRM Software - Call Center Management - Call Scripting ## Integrations (20 total) - ActiveCampaign - Adobe Commerce - ClickUp - FlowHunt - GitHub - Google Analytics - Google Workspace - Instagram - Jira - Klaviyo - Microsoft 365 - Pipedrive - PrestaShop - Salesforce Sales Cloud - Shopify ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18834 reviews) 2. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4116 reviews) 3. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1729 reviews) 4. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *April 25, 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Cons**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "Powerful support system, even better when integrated" — 5.0/5 > **Nathan** | *July 1, 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. > > **Cons**: The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. > > So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *March 19, 2025* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Cons**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "All what I need" — 5.0/5 > **Toke Leth** | *June 19, 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. > > **Cons**: Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. > > Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. ----- ### "Connecting Conversations: Making Relationships That Matter" — 4.0/5 > **Noemi** | *April 24, 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I would like to emphasize LiveAgent's ticketing system that gathers all the client interactions in one place. Client interaction with a document is also valuable, with its real-time visitor monitor feature for important financial documents. This feature builds a focused window view with alerts of approvals to be made and a list of priority clients as per the finance sector tailored for the analysis. > > **Cons**: There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings. It still is integrated merely with the systems of some vendors, and integration requires significant workarounds to align a business's data. > > LiveAgent has very significantly impacted the way our company addresses various teams and clients. The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded. It has also been realized that turning over certain procedures to automation has led to a decrease in response time. freeing up time for analytical challenges. The system has been able to eradicate some communication breakdowns that used to slow down meetings that concern financial issues in the organization. ----- Page: 1 / 73\ Next: [Next page](https://www.getapp.ca/software/91301/liveagent?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91301/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data