PayPal

4.7 (25,455)
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Payment processing, fraud protection and risk management

Overall rating

4.7 /5
(25,455)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.3/5

94%
recommended this app
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25455 Reviews

Simon
Simon
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Paypal is easy

Reviewed on 2024-12-26

I've not had any issues with this software

I've not had any issues with this software

Pros

It is easy to pay for things using paypal

Cons

I find it very straightforward to log in and pay

Nicholas
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

PayPal-A++

Reviewed on 2025-01-03

Mostly good. Any time I’ve had to get in touch with customer service they have been able to answer...

Mostly good. Any time I’ve had to get in touch with customer service they have been able to answer any questions I’ve had or rectify any issues I was facing.

Pros

It’s widely accepted by most every retailer, app, website or private person needing to make a transaction for whatever reason. It’s easy to get started and they don’t charge you for an account.

Cons

Sometimes waiting on a transaction to clear can be a pain but this doesn’t happen very often

Jason
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Funds frozen Out

Reviewed on 2025-01-06

PayPal makes online transactions super easy, and I love how convenient it is! That said, the random...

PayPal makes online transactions super easy, and I love how convenient it is! That said, the random freezing of funds and the lack of proper communication can really be a pain

Pros

It’s straightforward to use, widely accepted, and lets you process transactions quickly while keeping track of everything

Cons

Having your funds frozen out of nowhere is frustrating, especially when it’s hard to get clear answers. The fees can add up too, and their customer support isn’t always easy to reach when you need them

sarad
sarad
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Paypal the digital era wallet

Reviewed on 2024-10-18

Overall experience with paypal has been super great, I just loved it. The day I started using...

Overall experience with paypal has been super great, I just loved it. The day I started using paypal I almost forget about other methods of payment.

Pros

Paypal is accepted internationally and we can global merchants accept it for payment and is also very secure.

Cons

transferring money from paypal to bank sometimes take more time than usal.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

PayPal-Big things come in small packages.

Reviewed on 2024-12-28

My overall experience is quit good with PayPal. I've been using them for 20 years. They have been...

My overall experience is quit good with PayPal. I've been using them for 20 years. They have been number one go to for sending and receiving money before Cashapp and Venmo were ever around. I still use PayPal for online sales and big transactions because to me they are the most reliable and easy to access past payments received and sent, very organized. One of my favorite things is being able to send professional invoices to clients.

Pros

I like how PayPal creates an easy user experience.

Cons

What I like least about PayPal is the high transaction fee and per transaction fee for sending and receiving.

Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Quickest Payment Method

Reviewed on 2024-12-21

My experience with PayPal is five star. I played mobile games and get instant payment. No hastle of

My experience with PayPal is five star. I played mobile games and get instant payment. No hastle of

Pros

It's the best, quickest and safest payment option.I like ease of getting payments , no hastle of writing bank details for getting payments.

Cons

I wish it was available worldwide PayPal is not available in many countries.

Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use and has great reporting capabilities

Reviewed on 2025-01-07

Great payment processor. Easy to use from an administrative standpoint, and allows for easy...

Great payment processor. Easy to use from an administrative standpoint, and allows for easy tracking of open cases with customers.

Pros

How it makes it easy for our customers to check out and pay for their orders.
How it gives the option to add both debit and credit accounts for payment.
From an admin standpoint, it is easy to use and provides great reporting capabilities.

Cons

Sometimes the currency conversions are difficult to trace.

Verified Reviewer
Overall rating
  • Industry: Financial Services Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

My favorite , by a mile.

Reviewed on 2024-12-19

Paypal is my favorite method of receiving payments from clients, when I freelance for software job...

Paypal is my favorite method of receiving payments from clients, when I freelance for software job roles.

Pros

I like the speed of payment delivery. In my experience, Paypal delivers funds to me faster than my local bank.
Most importantly, I like that I can raise disputes whenever I make payments for a service that is not fulfilled or a product that falls below expectation.

Cons

To be fair, I am very satisfied with Paypal. I have used it since my sophomore year and I am yet to have any bad experience.

Danwil
Danwil
Overall rating
  • Industry: Media Production
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

My experience with Paypal billing tool as a consumer

Reviewed on 2024-12-18

I have been utilizing PayPal as my primary billing tool for several months now, and I must say that...

I have been utilizing PayPal as my primary billing tool for several months now, and I must say that it has significantly streamlined my online transactions. Overall, I find PayPal essential for managing my billing needs for business-related financial management.

Pros

The user interface is intuitive, making it easy to navigate through the various features. Additionally, PayPal's integration with other platforms enhances its functionality and overall convenience.

Cons

There have been moments when customer service response times were slower than expected.

Emily
Emily
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

PayPal is a great product for seamless payments across borders

Reviewed on 2025-01-18

Pros

The payment process through PayPal is so seamless and fast.

Cons

It can be limited for beginners who doesn't input their card details on the product.

Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great overall, with little room for improvement.

Reviewed on 2024-10-31

Overall I really like PayPal and am nit-picking to find things I like least. Overall it's been...

Overall I really like PayPal and am nit-picking to find things I like least. Overall it's been great both personally and professionally.

Pros

I like having a debit card specific to this, because that's where I store our businesses funds like a checking account. I like the ability to create and accept payments for invoices. I also like that I can use PayPal for personal transactions just like Venmo or Zelle.

Cons

I wish their UI were better. Certain features seem challenging to find or access. Specifically the add a payment or add money feature. I wish they'd use intelligence to learn what I use most and bring that to the front of the dashboard.

Alternatives Considered

authorize.net and Wave

Reasons for Switching to PayPal

I like having one login to access my personal PayPal and switch over to my business account.
Joseph
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Paypal is the standard by which all payment processing is measured.

Reviewed on 2024-10-10

Paypal is an all in one solution enabling credit, debit, paypal, venmo, apple pay and google pay.

Paypal is an all in one solution enabling credit, debit, paypal, venmo, apple pay and google pay.

Pros

The brand recognition is huge! So many people use or at least know of paypal that offering it increases consumer confidence.

Cons

Some of the company policies and practices do not line up with ours.

Nicole
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Convenient and time-saving!

Reviewed on 2024-09-30

I enjoy the convenience and time-saving feature while checking out with online retailers, but I...

I enjoy the convenience and time-saving feature while checking out with online retailers, but I typically will use Venmo to send/receive money with friends and family - I used PayPal for that in the past. As long as my account stays secure, I will continue to use PayPal.

Pros

I absolutely love the option to checkout with online retailers by using PayPal. The convenience of not having to type in my credit card number is the best feature in my opinion.

Cons

A couple years ago, my PayPal account was hacked into. I received an email that an online virtual bakery was opened with my account. Terrified, I contacted PayPal and demanded they close my account. They refused and stated that the business that was registered to my account was deleted, and it would never happen again. Being that PayPal is connected to my bank and my credit card, I was mortified that security was not strong enough to keep someone from hacking into it.

Toylin
Overall rating
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pay Pal Business

Reviewed on 2024-07-18

My overall experience with pay pal is excellent it has given me the freedom to send money to my...

My overall experience with pay pal is excellent it has given me the freedom to send money to my family, to invoice a customer from another city or state and receive money in minutes. It is a very reliable system and I recommend pay pal to any one it is awesome all for businesses worldwide.

Pros

I love using pay pal privately with a customer or online shopping it give me the comfort to make payments create invoices for clients send or receive money from friends and family. Pay Pal is a great way to do business world wide.

Cons

There's not much I don't like about pay pal they are very punctual reliable and you get your payments on time . It lets you know every detail and transaction you have made pay pal is a great way to receive and send money.

Mihaela
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

One of the most intuitive online payment and invoicing solutions but can get expensive and...

Reviewed on 2024-06-01

I used PayPal for over 10 years, to receive international payments to a personal account, send...

I used PayPal for over 10 years, to receive international payments to a personal account, send money to friends and family, and, occasionally, pay for various tools and products.
This year, after registering a new business entity, I switched from my personal PayPal account to a business account. They locked the money in my account for 3 weeks, with no way out. I tried contacting support, sent them details of my old account, ID, screenshots, service contract, invoice, etc. all the details I could think of to show that I've been receiving money regularly for services already rendered from the same person/company for 10 years with 0 chargebacks or disputes, and even my boss offered to confirm all details and waive any rights to chargebacks but they refused to unlock my account and release my money earlier. I understand the need to protect buyers but their inflexibility is insane and extremely disappointing. After this experience, my boss/client and I decided to use wire transfers to settle payments and, since then, I've saved close to $300/month total from payment fees, currency exchange rates, and withdrawal fees. I'm now using the free version of Zoho for invoicing. I guess PayPal is faster than international wire transfer and easier to use for invoicing than other 3rd party tools but the $300 I'm saving every month make the switch well worth it. I also have colleagues who switched from PayPal to Revolut and they say they've saved money and are very happy with their decision.

Pros

I used PayPal for 10 years to send invoices and get paid for freelance work, send payments to friends/family, and shop online. It's the most intuitive platform I've used, very flexible and accessible to everyone.

Cons

Their rules are rigid, the overall costs are high, and the customer service was inflexible, unhelpful.

Diego
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

There is nothing better

Reviewed on 2024-05-18

Overall it is an excellent application or site to be able to manage your expenses and see your...

Overall it is an excellent application or site to be able to manage your expenses and see your history. In fact, it is used to administer your expenses much more easily than on other services.

Pros

In truth, the only thing that bothers me is the slowness of 30% of their functionality or service and the difficulty of adding a bank card to the Paypal account.

Cons

What I like is the ease of use that Paypal offers and especially the fact that it offers lots of features that are just as useful as the others

Grace
Overall rating
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

PayPal Review by G.Njoroge

Reviewed on 2024-11-13

I send and receive small bunches of payments online.

I send and receive small bunches of payments online.

Pros

Four years ago my account was limited and it had some balance which I received via F&F. Luckily, the only thing I like is that last year I created another account which is working fine, although I use Payoneer more than PP.

Cons

Limiting account without a notice was one of the downsides which I experienced on PP.

Jason
Overall rating
  • Industry: Online Media
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

PayPal one of the Best Payment Plot forms

Reviewed on 2024-07-11

Overall PayPal is an efficient product that covers more than 90% of your payment needs, with its...

Overall PayPal is an efficient product that covers more than 90% of your payment needs, with its fast, flexible and secure features. Despite a few short falls, it's an excellent Product.

Pros

Its robust security features, speed of transactions and convenience for sending and receiving money, and the ability to make payments without needing a balance.

Cons

I would like for PayPal to improve customer service relations and support, as well as reducing the transfer time of PayPal to PayPal accounts to less than a day. I would also like for PayPal to allow its customers to add Bank accounts outside of United States.

Oksana
Oksana
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Reliable and convenient tool for handling both personal and business transactions

Reviewed on 2024-11-13

PayPal has been a reliable and convenient tool for handling both personal and business transactions....

PayPal has been a reliable and convenient tool for handling both personal and business transactions. While the fees can add up in some cases, its security features and ease of use make it a top choice for online payments.

Pros

Convenience and extensive acceptance. PayPal allows me to make purchases, send money, and receive payments quickly, both domestically and internationally. Its buyer and seller protection policies offer a sense of security, especially for online transactions. The platform’s integration with various websites and apps is seamless, making it easy to use almost anywhere.

Cons

Fees associated with certain types of transactions, especially for currency conversion and receiving business payments. Additionally, the customer service experience can sometimes be slow or challenging to navigate if there are account or payment issues.

Kim
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

PayPal helps keep my business runng.

Reviewed on 2024-06-27

Pros

Running my business with PayPal has been a game-changer. It's smooth, secure, and makes everything from sending invoices to receiving payments a breeze.

Setting up the account was a walk in the park, and integrating it with my existing system took no time at all. The interface is super user-friendly, so even if you're not a tech whiz, you'll be navigating it like a pro in no time.

Security is a major concern for any business dealing with online transactions, and PayPal definitely delivers. Their advanced features put my mind at ease, knowing both my business and my clients are protected. Honestly, I've never had any issues with fraud, which is a huge weight off my shoulders.

Another perk I love is the ability to access my funds quickly. With PayPal's instant transfer options, I can get my money when I need it, keeping my cash flow healthy and my business running smoothly.

The customer service is top-notch too. The few times I've needed help, their team has been incredibly responsive, helpful, and professional. It's a great feeling knowing they're there if I ever run into anything.

All in all, if you're looking for a reliable, secure, and user-friendly payment solution for your business, I can't recommend PayPal enough. My experience has been fantastic, and I'm sure you'll be happy with it too

Cons

Sometimes I have a difficult time locating things that I want. This very well may not be PayPal, but me.

Alexander
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

PayPal: the easiest way to send and receive money

Reviewed on 2024-10-15

Overall I am a big fan of PayPal and would recommend it to anyone. It makes paying for online...

Overall I am a big fan of PayPal and would recommend it to anyone. It makes paying for online orders, and sending or receiving money from friends and family extremely fast and simple to do.

Pros

My favorite thing about PayPal is how simple it is to use. I am not very computer savvy but I had no trouble at all creating my account and sending money to friends and family.

Cons

What I liked least about PayPal was when I tried to add money to my PayPal account from my bank account. Although it was simple to do, I had to wait over a week each time for the money to finally show up in my PayPal account. This seemed like an excessive amount of time to wait.

Shonda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

This Company is Commiting Insider Fraud and Scams From the Fraud Department

Reviewed on 2024-03-13

Without a doubt, PayPal Credit's Fraud Department is behind the mass scams going on with clients'...

Without a doubt, PayPal Credit's Fraud Department is behind the mass scams going on with clients' accounts. Just like most of the others who have left feedback, money has come up missing, and I caught them lying about it from the beginning. I put money into an online wallet, which they returned within two hours; I hadn't bought anything with it, and it was simply for future work. I confronted them right away about the missing money in August, and they said I had reported it as fraud, which was a complete lie. I have proof. I immediately said that I never claimed it was fraud; someone at PayPal Credit did. I began to ask for proof of me reporting it as fraud because I could have withdrawn it. That's when they admitted on three occasions that someone from the Fraud Department performed the return. Then, they would claim I did, then they would claim they did. Now again, they are claiming I did and had bought something with it. However, I don't believe they contacted the company because you don't purchase when you put money in the wallet. You add money to your wallet and then decide to purchase, so what they were saying didn't add up. The other company provided a refund number, saying they refunded it right away in August. I have eight official letters from them confirming it was returned, and PayPal Credit is falsely claiming they didn't and kept it for products I received, which is not true at all. The way they described why they kept the money doesn't make sense in terms of how this company does business. They kept telling me to talk to the other company, sending me in circles. Not to mention, I never requested the money to be returned; the PayPal Credit Fraud Department did, and now it's lost. I shouldn't be responsible for it; they initiated it. I have official correspondence where I'm telling the company I never requested the money be taken out of my wallet in August. Come to October 7, 2023, they had made a new account and forwarded the $1,227.00, making me pay for it. It's crazy how the money I caught them lying about ended up missing and, months later, was forwarded to my account. Now, they are making me pay for something they did in the first place. Not only do I have to pay for the missing money that they returned, but now they are also making me pay interest on it. I filed official police reports and contacted the Better Business Bureau. The Fraud Department is pocketing all this money; it's clear to see, with all these similar stories of PayPal Credit creating new accounts without clients' permission or knowledge, forwarding balances, pretending not to understand anything you're saying, spinning you in circles, and making up stuff that doesn't make sense. Too many of us are experiencing money just disappearing. It's going somewhere into someone's pocket, which isn't fair to us as consumers. Be very aware of the scams and fraud being committed by them and use caution.

Pros

Nothing at all anymore because they are untrustworthy.

Cons

They are stealing mass consumers money.
They will create new accounts and request for your money to be returned without permission, then say you did it, then the money will come up 100% missing, after they were caught lying in the first place.
They will then make you pay back the money, that they clearly stole from you back and interest too.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Paypal: Overall great with a small flaw

Reviewed on 2024-09-30

PayPal is super easy to use, with a clean, intuitive interface that makes navigating a breeze. A...

PayPal is super easy to use, with a clean, intuitive interface that makes navigating a breeze. A big plus is that you can send money to friends and family without any fees. Honestly, it doesn’t have many flaws, though the currency exchange rates for purchases in other currencies can be a bit steep. Overall, it’s a great platform for managing payments!

Pros

PayPal is super easy to use with a simple, intuitive interface. One of the best parts is that sending money to friends and family comes with no fees.

Cons

In my opinion, PayPal doesn’t have any major flaws. The only downside is that their currency exchange rates for purchases in different currencies can be a bit high. Other than that, it’s solid!

Thomas
Overall rating
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

PayPal great unless you need cash back rewards

Reviewed on 2024-09-26

Used frequently since 2004. Wish I would have switched to competition ma my years earlier.

Used frequently since 2004. Wish I would have switched to competition ma my years earlier.

Pros

Common well known name. Easy to integrate in most payment portals and personal usage.

Cons

Very low rewards and payback on usage. Competitors which pays back extensive cash back percentages are now commonplace. PayPal does not and does not care to update that feature

Niel Winston
Niel Winston
Overall rating
  • Industry: Computer Networking
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Paypal review

Reviewed on 2024-06-07

I AM VERY VERY VERY VERY HAPPY AND SATISFIED THAT PAYPAL IS MY PARTNER SINCE I WORK ON ONLINE JOB I...

I AM VERY VERY VERY VERY HAPPY AND SATISFIED THAT PAYPAL IS MY PARTNER SINCE I WORK ON ONLINE JOB I LOVE PAYPAL I RECOMMEND IT TO EVERYONE LESS HUSTLE AND VERY SECURED

Pros

I like paypal since i worked on remotasks paypal is my partner of transacting my payouts and easy to use less hustle and very secured putting saving youre money on paypal I RECOMMEND PAYPAL TO EVERYONE☺️

Cons

I like paypal since i used it i have no words for paypal it helps me a alot THANK YOU PAYPAL☺️💰