Yonyx

4.7 (250)
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Decision tree driven Interactive guides for customer service

Overall rating

4.7 /5
(250)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support Software
4.8/5

98%
recommended this app
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250 Reviews

Wes
Wes
Overall rating
  • Industry: Machinery
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Providing Self-Service to our Dealer Network

Reviewed on 2016-09-13

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. ...

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.

Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.

When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.

Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.

Overall, I have been very happy with the ease of creating some lengthy guides.

Pros

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Hussein
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Truly trustworthy and Secure tool. You should try Yonyx.

Reviewed on 2023-11-27

Fantastic tool. Commendable experience. I look forward to applying it more and more on my work....

Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.

Pros

Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.

Cons

None in my experience. I have not experienced the bad side of Yonyx if any. I like it.

Victoria
Overall rating
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

review

Reviewed on 2022-09-14

Pros

That it works most of the time on a daily basis

Cons

That it isn't consistently working well.

Response from Yonyx

Dear Victoria

We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.

Narasimha Rao
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Yonyx for contact center

Reviewed on 2024-03-11

Pros

Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical. It has reduced tremendous amount of effort in daily activities.

Cons

I faced a bit challenge when I am trying to format text in reference guides. It took lot of time for me to select each word or sentence and select required formatting. I think it may be helpful in making it little easier.

Also, it would be great help if Yonyx can integrate with microsoft power apps.

Meagan
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Happy to share my amazing experience with Yonyx

Reviewed on 2023-10-25

Industrious, simple and easy to use.

Industrious, simple and easy to use.

Pros

Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.

Cons

True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.

Ronald
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Yonyx Easy life

Reviewed on 2023-10-18

Very nice experience so far and very exited about coming update

Very nice experience so far and very exited about coming update

Pros

Its very easy to use and learn more about your company and product

Cons

east to use , very accessible, reliable, Critical

Guru Balakrishnan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best in Best

Reviewed on 2023-10-25

Pros

When you dont know what to do, the Yonyx is a best tool to navigate you in right path

Cons

Nothing else to elaborate since nothing

ponnanna
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing and user-friendly software.

Reviewed on 2022-09-19

Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it...

Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it is easy to use as i use it on daily basis.

Pros

Ynoyx is very easy to use. it is completely user-friendly,

Cons

as of now, there is no cons as it is easy to use

Hussien Carlmart
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Yonyx: Your Friendly Expert Guide

Reviewed on 2023-12-08

Pros

Knowledge management has never been easier with the addition of Yonyx. The ease of use is superb that even an 8 year old could navigate it.

Cons

The only thing I least like about Yonyx is that there's not enough info that could be included in it.

Vanessa
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love the Product

Reviewed on 2023-12-27

Great! Love it and use it every single day!

Great! Love it and use it every single day!

Pros

The efficiency and adaptability definitely make my job easier everyday!

Cons

The script sometimes populates slower than what is best.

Alyssa
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pros and Cons

Reviewed on 2023-10-18

Pros

It is very easy to use for us CSR's. You can set it up all in one screen with the new update instead of clicking into different tabs.

Cons

Sometimes there will bugs in the system from updates, it get resolved in a fast manner to allow us ( CSR ) to keep pushing forward.

Nisha
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

verry good helfull in our job

Reviewed on 2023-01-20

its excellent

its excellent

Pros

it helps in diagnosing customer and resolve the issue

Tony
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great platform that can grow with your requirements.

Reviewed on 2023-10-05

nothing but excellent support for the product and you can speak to a real person if you need to....

nothing but excellent support for the product and you can speak to a real person if you need to. System is self explanatory if you want to fly solo

Pros

If you can think of something you need Yonyx will most likely be able to do it. It is extremely flexible and quite easy to use.

Cons

Takes a little while to get your head around the way it works but after a little playing around and with the support they offer you will be on your way.

Asaunie
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Yonyx Review

Reviewed on 2023-10-18

Pros

Yonyx is easy to use and you are able to access the scripts you need easily.

Cons

Haven't found any downsides or cons to Yonyx so far.

kajal
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Yonex is very usful tool

Reviewed on 2023-04-27

yonyx is help me to solve customer problem with there solution its very useful tool for me

yonyx is help me to solve customer problem with there solution its very useful tool for me

Pros

its help me lot to understand the customer problem and there solution

Cons

chart flow is little bit critical for come back to home page

Denae
Overall rating
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Decent program

Reviewed on 2023-03-11

my overall experience has been good using the program.

my overall experience has been good using the program.

Pros

I like the scripting and how accurate and perfectly worded it is. it makes our jobs extremely more easier.

Cons

Sometimes it lags and it pulls up the scripting late.

Beau Cint
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

yonyx review

Reviewed on 2023-02-16

Pros

The product was easy to use. And make your work easier

Vignesh
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Yonyx - Product review

Reviewed on 2023-01-31

I would say , this product is very much effective for easy learning and doing the needful diagnosis...

I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our day to day complaints and good to understand and learn new workings in a very interesting manner , Will recommend this product to the other industry people for better problem solving technique

Pros

Since my role is based out of diagnosis , Yonyx is very much helpful in assisting the customers with the technical solution , And its effective in easy understanding for the needful diagnosis to be done based on specific complaints

Cons

While solving the tickets if there is a multiple comparison of the diagnosis tree flow near to other one will be even more helpful

Ashok
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best software that i worked with

Reviewed on 2023-02-02

Pros

It is best tool to gain knowledge about the product.Everyone who needs to make analysis can use this easily.

Cons

Not able to use yonyx as in-house database

Sharook
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Yonyx review

Reviewed on 2023-01-03

New to this software initially I won’t want use this but then after starting using this it was Good...

New to this software initially I won’t want use this but then after starting using this it was Good learning experience and easy understanding of some concern which needs to be solved

Pros

Easy understanding Precise and simplified Used to learn difficult diagnosis in simple steps Helps in problem solving instead depending on other documents Personal skill and knowledge development

Cons

Detailed information can be added in content for detailed learning Further improvements can be done in the presentation Accessibility of the software should be improved

Melba
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Field management Tool

Reviewed on 2023-02-02

Pros

Best tool to make analysis of a product

Cons

Sometimes it is difficut to search for thr required content

Jaideo
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Yonex Review

Reviewed on 2023-01-24

the overall experience of yonex is awesome

the overall experience of yonex is awesome

Pros

Yonex is one of a best tool that can be used by us to get helped ourselves during many technical issues we face during our work.It gives us all the beneficial knowledge that are needed to execute our issues and all the details are set in a very appropriate manner which is accessible to all and everyone can find this easy to access.

Cons

there is nothing like any issue in yonex which could be made better further so everything is fine and i like the

Pritam
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One of the best software for end user and for content management

Reviewed on 2022-11-01

Easy to access the information. User friendly. Easy to adapt to the software.

Easy to access the information. User friendly. Easy to adapt to the software.

Pros

1) The usage of yonyx for the end user is very simple and systematic.2) Content quality and content management experience is great.3) Easy access is one of its prime features. The scope of content moderation is fantastic.4) Content management, ease of adaptability of this software is great.5) It is a value for money experience for the end user.

Cons

1) Color scheme, choice of schematic or diagram is available for users.2) Choice of text style and font size or diagram is available for users.2) The content selection process or content disposal process could have been in the flow chart or diagram. It would look better.

Joshua
Joshua
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Yonyx is amazing for optimizing customer call flows

Reviewed on 2022-11-01

Pros

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

Cons

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Douglas
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Really good product that just keeps getting better

Reviewed on 2021-07-15

Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use...

Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Pros

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Cons

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.