vcita Reviews
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272 Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Avis vcita
Reviewed on 2023-10-26
it is a very good software because of its user interface which is also easy to use and even for a...
it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans
Pros
I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features
Cons
What I didn't like about this software is that certain features require upgrades to premium plans
- Industry: Individual & Family Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Convenient Time Saver!
Reviewed on 2023-11-02
I will be sticking with them since it has been the most effective method of automating schedule.
I will be sticking with them since it has been the most effective method of automating schedule.
Pros
I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients
Cons
The online calendar on the mobile device is not as easy to use compared to the desktop
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
It is what it is. There is huge room for improvement
Reviewed on 2022-12-20
It's a very basic system. I think there are many improvements that could be made. Some of the...
It's a very basic system. I think there are many improvements that could be made. Some of the improvements are really basic but are crucial, I'm surprised at what Vcita doesn't do.
Pros
Everything is in the one place and its visually clean.
Cons
No option for colour codingCan't duplicate emails or phone numberscan't search criteria by date or other optionsThe system is slowthe "back" option glitches a lotthe "search" function doesn't work effectivelyNeed to have a lot more features in Inbox
Response from vcita
Thank you for your feedback Marilyn. We are committed to supporting business like yours and will definitely do our best to add functionalities such as the ones you mentioned (color coding is actually going live soon!). Our team is happy to assist if needed, please feel free to reach out!
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
vcita - a Great Tool For Business Scheduling
Reviewed on 2024-03-26
Pros
With vcita, appointment scheduling is easy and comes with great CRM capabilities
Cons
No issues with vcita. It is powerful and very helpful.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The perfect solution to manage my business and attract new clients.
Reviewed on 2023-09-26
I like it because my clients can easily see my services and my up-to-date availability which makes...
I like it because my clients can easily see my services and my up-to-date availability which makes it easy for them to schedule appointments quickly and conveniently.
Pros
I like it because I can schedule my appointments and manage my business efficiently from any device, be it my computer, tablet or mobile phone.
Cons
The truth is that I have experienced some occasional technical problems such as delays in page loading or errors when syncing data.
Response from vcita
Thank you for your review and feedback Ana! We are happy to support your business and working hard to minimize technical issues like these.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very Good for Customers Managements
Reviewed on 2023-10-22
Overall vcita is very good for CRM for businesses that have no need for integrations and too many...
Overall vcita is very good for CRM for businesses that have no need for integrations and too many customizations.
Pros
vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.
Cons
vcita is slightly expensive for one module, and we faced some obstacles in integration.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good customer management software
Reviewed on 2023-03-07
Good software to manage your prospects very well
Good software to manage your prospects very well
Pros
The adaptation is simple but above all effective, the tool also offers me many other features
Cons
During its use I did not notice any problems frankly
- Industry: Animation
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
really like thiis app,easy and intuitive
Reviewed on 2023-02-22
makes my job a lot easier
makes my job a lot easier
Pros
Modern, simple, practical. No abusive fees.
Cons
I think there could be more tutorials explaining how to use the app
- Industry: Animation
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best software for managing invoice tasks in your companies.
Reviewed on 2023-02-04
Excellent, I enjoy this software Wich helps me manage my company. I'm making the most of this...
Excellent, I enjoy this software Wich helps me manage my company. I'm making the most of this services so far.
Pros
What is fascinating about Vcita, it affects all sectors of activities. Instantly manages our invoice and saves us valuable time.
Cons
Since I use Vcita , I don't find any problem. We would say that it has more advantages than disadvantages. But not against the monthly price to have it is high.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great system and supoort
Reviewed on 2022-12-22
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system...
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager [SENSITIVE CONTENT]! Always available and friendly!
Pros
Support and staff is great! The system is userfriendly.
Cons
Some feature adjustments and functionality could be improved
Response from vcita
Thanks for your feedback Gregory!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
December 2022
Reviewed on 2022-12-19
At first I absolutely loved it. The separate calendar has made it especially difficult and...
At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.
Pros
I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.
Cons
The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.
Reasons for Switching to vcita
The ability to customize each meeting in great detail, and provide many options.Response from vcita
Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Expensive
Reviewed on 2022-12-16
I like it very well
I like it very well
Pros
It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package
Cons
Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The perfect solution for Service Professionals and small businesses
Reviewed on 2021-03-16
Overall our experience with vCita has been great. They add a lot of features that are in line with...
Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.
Pros
vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).
Cons
This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
What can I say?
Reviewed on 2022-12-20
Pros
EAsy to make appointments and find clients. Easily share with our instructors
Cons
Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.
Response from vcita
Thank you for your feedback Mark! Glad to hear you found it easy to make appointments. I'm sorry to hear about your experience. Our support team is committed to providing quick service and do their best to respond fast. We are here to help if you'd like any further assistance (:
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Guiding our business
Reviewed on 2022-12-13
Pros
We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@
Cons
I appreciate the dedication to growth and input that vcita invites from its customers.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
One Thing I Wish Could Change...
Reviewed on 2022-12-22
Pros
Record of communication with clients in one place, automated messaging, ability to send out messages to phone and email.
Cons
When I reschedule, I can't change to a different type of appointment, only different day and time.
Response from vcita
Thanks for your feedback Debbie! Your note regarding rescheduling has been shared with the prodcut team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Online Booking for Websites
Reviewed on 2022-12-15
Online booking, scheduling and some payment processing
Online booking, scheduling and some payment processing
Pros
Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url
Cons
A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
This application is grossly overpriced
Reviewed on 2020-10-15
Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12...
Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving.
Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already.
Pros
What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.
Cons
This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need.
A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged.
You cannot delete appointments made in error nor can you 'actually' delete contacts.
Alternatives Considered
Availity- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product for my small business
Reviewed on 2022-12-06
I've been using it for over 2 years and I really like the product.
I've been using it for over 2 years and I really like the product.
Pros
My clients have a secure place to connect with me and share documents. They can request appointments based on days and times that work for them. I can manage my workflow more effeciently.
Cons
I wish the software had the ability to link 2 or more individuals to one business, so that they all receive the emails and requests.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Wonderful way to engage visitors to your website. I highly recommend for new practitioners
Reviewed on 2017-10-31
Love having my clients book online and syncs with Google calendar.
Love having my clients book online and syncs with Google calendar.
Pros
1. Love the POP up on the website - engages visitors and my business grew because of it
2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments
3. People can schedule with other team members
4. Syncs with Google Calendar
5. Works well on mobile
Cons
1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule.
2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot
3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)
- Industry: Mental Health Care
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Review Source
Overall rating
One of the Worst Customer Service Experiences I've Ever Had
Reviewed on 2015-02-19
I looked into this app for the scheduling feature and after being contacted by a representative I...
I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.
Pros
Free Version, thats it
Cons
Poor Customer Service
Response from vcita
You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:
1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.
2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.
3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.
You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.
4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.
We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.
- Industry: Program Development
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great service, hugely helpful for coaching and case management
Reviewed on 2015-12-09
I have been doing life coaching and small business consulting and am about to start doing mental...
I have been doing life coaching and small business consulting and am about to start doing mental health case management. I just got my LLC and am doing everything by myself. It's a lot of work, but companies like vCita, that do a few things really well, have been making it possible for me to put my business together. I have been extremely concerned for the confidentiality of my client information (who wants to be hacked, really?), but I have also needed to make sure I can get paid beforehand or store a credit card. vCita is HIPAA compliant, whichi s a huge relief, although I found out HIPAA compliance is only relevent if you deal with insurance companies, which I don't.
Through emails over two weeks, Kylee K. has patiently answered all of my questions. With every answer, she has shown me how much vCita can actually do, how flexible it is, and how customizable it is. I am going to be advertising and launching in the next few weeks and I am confident that if I have problems, they shouldn't be with vCita.
Pros
Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer.
The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first.
Cons
The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker.
There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side.
There is no way to sort clients by date since last appointment, appointment type, or anything else.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
No-brainer for appointment based business
Reviewed on 2017-05-01
I provide business management consulting for optometrists. All my work is done through appointments...
I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Pros
Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Cons
The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Own
Reviewed on 2022-12-19
Good
Good
Pros
Scheduling our clients for our designers
Cons
Phone and computer feature sometimes cross each other and do not connect well
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software and great support
Reviewed on 2022-12-19
I am happy with The use of vcita
I am happy with The use of vcita
Pros
Easy to use and Great overview and communicatie with our Customer.
Cons
The way of invoicing in the Netherlands. The VAT issue and I miss the connection with Mollie payment. I also miss The sync option with Apple iCloud.
