vcita Reviews

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

Keeps everything organized easily and less work.

The non mobile friendly use on websites and app.

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.

This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need.

A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged.

You cannot delete appointments made in error nor can you 'actually' delete contacts.

* Fast
* No coding
* Cover all aspetcs of customer relationship
* Easy to customize (webdesign)

* No sorry !
* No worries or things to improve at the moment

I really like the calendar management features

Wish it had pipe line management feature

This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com

I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.

Easily connects to stripe for payments. It has a great CRM With a lot of features and easily accessible for customers to make payments

Mobile campaign does not work properly. I really like the idea of being able to create campaigns from my cell phone but I am unable to navigate because the texting freezes when trying to type

The scheduling feature. With some adjustments it will be much better, like color code appointments and such.

As I said before, customer support is hard to reach, almost as if there is no one there. When I finally got someone on the line she lacked the knowledge to help me and seemed eager to finish the call. I am moving to a new website very soon and need someone with knowledge to answer a few questions.

The scheduling appointments, it's become easy for customers to schedule appointment themselves.

I don't like that to incorporate Vcita to our website it's in widget form (looks ugly) I wish it could be embedded into our website to look cleaner.

vCita provides integration with Wix, which I used to create and host my online store. vCita allows me to offer and schedule services with clients all around the world.

The options and navigation are a bit overwhelming. vCita's user interface could definitely be streamlined.

Love the app, love that it reminds my clients by text and email, love that it takes payments so that I don't have to. I also love the CRM.

The only thing I think it is missing is an email campaign option like Infusionsoft. I would love to schedule emails to remind clients of my other products, services, and events. That would be the last piece to allow me to increase my income.

I like to have all on one platform, easily accessible and ready to use. I like that all is organized for me, through a simple sign up forms and making it all look great through ease of design.

The features of design and creating campaigns through email marketing was also easy to use and the looks where great.

There were some combinations when making events and planning the calendar that took some tweaking.
Sometimes there was a problem with calendar integration to all other calendars, but it was fixable.

Easy to use;
Knowledgeable and friendly staff;
Very reasonable pricing;
Flexible implementation

Limited CRM integrations
Inability to schedule with a team vs an individual

This software is easy to set up. Customer service walked us through the whole process.

Clients had a hard time navigating the appointment process.

I love the ease of being able to gather information, send out information and use this as a reservoir for my clients and potential clients to come to

I wish there was a way to do recurrent billing and I wish there was a way to take certain appointment types and allow people that wanted that appointment type to override a block in my schedule

I like the ease of use and the time efficiency that this software has brought into the administrative aspects of my ministry.

I was hoping for more integration to capture contacts from the social media platform of Facebook.

It's simple, easy to set up and saves me the headaches, and money, of having to use multiple services.

My only regret is that I didn't sign up earlier.

I like the easy navigation and mobile app. It's very easy to create invoices, appointments, and communicate with my clients because the app is mobile.

The functionality to my clients looks "old school". They feel it is old technology because of the way it looks when creating an appointment. They feel it needs to be updated. I also feel that there needs to be an update to the scheduling so that my clients have confidence when setting appointments.

The online booking, and the ease of being able to follow up with clients directly from their profiles! I never followed up before. Also, no invoicing fee!

It doesn't have digital download capability. Please add it! I have already cut three expenses because if Vcita.

The wide range of it's features. The large number of clients that it can manage. It's integrability with Wordpress.

s

The application syncs with other google integrations. Helps in business management. You can check out the free version. And if you are happy go on for the premium. Data is secured by multiple integrations, all your data is backed up. Suits Mid and small sized businesses. Several features like email- campaigns, calendars for team, analytics and reporting feature. You can add an staff roles and they keep updating advanced features.

Account management could be made simpler, customer service is least responsive. The billing system lacks features. At some occasions the syncing feature does not work.