vcita Reviews

Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer.

The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first.

The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker.

There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side.

There is no way to sort clients by date since last appointment, appointment type, or anything else.

Support and staff is great! The system is userfriendly.

Some feature adjustments and functionality could be improved

EAsy to make appointments and find clients. Easily share with our instructors

Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.

RemindersText communication with clienta

I wish the payment system allowed for tips

This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!

I don't like that you have to pay extra for text reminders

The integration of this software was so simple and very easy to use. This software is simple for our clients and our staff to use. We strive to use it as much as possible and really love the overall use!

I wish there were a few other types of forms we could ask client questions with, like a google form, but the only form information they would have to fill out every single time they scheduled an appointment.

I love using the software since it's an all in 1 tool.

I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.

Scheduling options are great and nice I can make notes for each client

For what I pay , more functionality like a sales funnel would be phenomenal.

It's user friendly so far and reasonably priced

Lacks internal video conferencing, subscription billing model, integration with lab companies as well as pharmacies.

Easy to use and Great overview and communicatie with our Customer.

The way of invoicing in the Netherlands. The VAT issue and I miss the connection with Mollie payment. I also miss The sync option with Apple iCloud.

We like the way it ties our contact form, CRM and invoices together.

Invoices can only be paid by one person. They can't forward to someone for payment.

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

* Fast
* No coding
* Cover all aspetcs of customer relationship
* Easy to customize (webdesign)

* No sorry !
* No worries or things to improve at the moment

Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday.
The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far

The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it.
Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar.
Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one.

1. Love the POP up on the website - engages visitors and my business grew because of it
2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments
3. People can schedule with other team members
4. Syncs with Google Calendar
5. Works well on mobile

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule.
2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot
3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Calendar synch was helpful, scheduling and billing were easy to manage.

Confusing layout, CRM features were not very robust, customer support was spotty.

I am able to keep up with my schedule and all appointments, and keep everything well organize. In my line of business I need to keep up with appointments, time line for sending out ads, promotions. As a travel agent we must keep up with who is traveling and their time frame of traveling. This software helps in this area.

It doesn't capture my clients interest enough to want to use it in scheduling their appointments. I would like them to click and schedule their own appointments at their earliest convenience.

customers can create their own file when reaching out to us thru our website and request appointments

when using the app to share a Doc typing message really slow to show up on screen
Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )

Puts me in control of my diary
Gives clients choice
Provides us with a professional image

It does not integrate with our main CRM system - Intelliflo's Intelligent Office.

Databases have to be synchronised manually which wastes time and is frustrating.

Good website widget/contact form. Used the free version for a while before taking the plunge and paying for a full plan.It integrates with Google Calendar and customers can book online - it's great and saves a lot of time especially as a one man band as customers can do everything online leaving me to see to the customers.

Plans are a bit expensive for a one man run business and the free version doesn't give enough flexibility.

Vcita syncing with Google. I have two calendars a Vcita and a Google calendar, whatever I put in my Google calendar automatically appears in my Vcita calendar, and whatever I put in my Vcita calendar automatically appears in my Google calendar. Love, Love, Love this feature!

We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we [email protected]

I appreciate the dedication to growth and input that vcita invites from its customers.

The software is very user friendly. It’s good for keeping your business up and running. CRM is very nice and the mobile app is convenient.

It would be nice to see a permanent free version of this software. It offer a free 14 day trail , no credit card needed. That’s good but I would love to see it being available after 14 days for free.

vCita allowed us to transition from a traditional, old school law office business model to a virtual practice. Our clients LOVE the option to send documents, message us, make payments, and schedule appointments.

The dashboard is simple and easy to read. It makes my life a lot easier.

There should be more payment processor options than just Square and one other. I would like to see vCita compatible with other credit card processors' software.

Ease of scheduling and the reminders are ideal. I like how easy it is for my clients to pay online

When I have an appointment scheduled and want to change the cost I have to cancel the whole appointment rather than have the ability to change cost.