Acuity Scheduling Reviews

I love the customizability of the software, I can integrate it with many programs, and I can make things super simple for my clients.

I've had several times where I've had to go delete a whole series of appointments and there's no easy option to delete an entire section of appointments.
For instance I had a series of webinars that were Group Appointments with several dates each. I decided to discontinue that program in lieu of a new direction and initiative for the company. I had to manually delete each one, typing DELETE each time. If I could delete an entire "category" of appointments, this would be much better.

Easily its most appealing quality is how simple it is to use. You may go right in with no prior knowledge of CRM or CS and you'll pick this stuff up quickly. I was finally able to find a convenient way to organize my time, communicate with my clients, and keep track of all of our scheduled meetings. The search function responds quickly and accurately and ignores case. Accessing customer information is simple, and I can keep tabs on scheduling alterations and other variables with ease. The survey design was also straightforward. I like how it adapts to your time zone automatically.

Crunchy user interface. It's not user-friendly, and the drop-down selections don't always appear. Banning user-submitted content is inconvenient since you can't just blacklist any new content that users could submit. I fear that, as an administrator, I would encounter several difficulties when first delving into the matter. When integrations fail, it really stinks. Not terrible overall.

I like how the admin has great control over the backend and has full use and capability. I also like the ability to brand everything.

It doesn't natively integrate with third-party calendars. We had to switch to Calendly solely because of this reason.

The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial.

The number 2 feature that I believe is underrated and is very important in many industries is the fact that appointment add-on's such as a time extension or a same-day rehearsal, Acuity was one of the only that took that specific booking and reflected that overall appointment time into my future availability. Not all applications factor in "add-on's" into the future appointment availability which can cause problems in servicing other clients who now have an opportunity to schedule the service even though you the provider might not be available. Another great feature is that Guests who pay for the service in full have the ability to give you a tip. (which is a rare feature among. these appointment application solutions.)

The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past.

Quick and easy to add a booking from the business end as well as customer end. The pricing tiers enable one to choose the best option meaning there’s no paying out for features that aren’t required. I particularly like the fact it sends out a reminder text message to customers which you can customise as you when you want them to receive it. I also like the way I’m able to add the number of rooms available in my facility and it will automatically ensure that these are not overbooked no matter how many coaches I have on the system.

For what it offers it is an excellent price.

I would prefer to use GoCardless as a payment processor and, as this is not an option, I use a different software for payments. The class booking could be better; again, I use a different system for this as I want to be able to add limits on to how far in advance a customer can book into a class and I want the class to show in my iCal regardless of whether someone is booked in or not, which at present it doesn’t.

Once we started using this platform for booking appointments and classes for our music conference, I quickly realized that I could use it for the other music school I worked at as well as for myself for my podcast bookings. The more I use it, the more I realize how much time it has truly saved me from going back and forth emailing people, sending erroneous information out and my favourite part is that the people signing up for things have control of their bookings to change and modify without my help. It's taken so much administrative time off my plate. Honestly, it's been a huge win for a small business owner with a small team. The 1-1 meeting scheduler is by far the best and easiest I've seen.

The only thing I wish Acuity had, is a group class attendance list that isn't just a file download that I can share with others like my class assistants and interns in real time without sharing a login with them. This feature would make my life even better. But the way it is now, is still functional and totally useful for small businesses. The other feature I wish there was is Payment plans for large program packages.

We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client.

The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.

If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.

-The client facing side is much more attractive than other scheduling options
-so easy to customize what the clients see, it's very clean and simple
-3rd party application integration gives many options for growing your business
-the tiered account options, so we can maybe save money in the first few years

-sessions were a little bit confusing to set up, but it might just be our style of scheduling
-Once you set up sessions, when you go to review them is not ideal : We are a company with recurring sessions every day of the week, and the sessions become a long list - other scheduling apps tried allowed the sessions to be viewed in a chart, making it easier to check and adjust
-clients being unable to book more than one person easily - I don't think all of them will understand that they need to 'Add A Time' until they have the correct number of time slots chosen

I like Acuity because it is easy to incrporate and maange multiple calendars at once whether fora solo practitioner o r for a multi practiitioner practice. We have been ablet o provide access to about 2 dozen different calendars usingthe tool and beign able to track all the appointmn types on the back end is great for our marketing intel as well.

There is definitely a learning curve in settin this up. It is not as intutive as other platforms I ahe seen but aI thin that comes with the robust features of the platform. Getting new contractors onboarded is somewhat challenge=ings as many folsk are not familiar with syncing their calendars this way or setting up time zones correctly which can cause problems when working with clients.

As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing.

Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't.

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Zapier and Squarespace integrations.
Simplicity.

1.Address field works, but a bit unusual. It does not show address in a regular format.
For example:
If you need :1229 Wisconsin Ave NW, Washington, DC 20007
You will get: 1229 Wisconsin Avenue Northwest, Washington, District of Columbia, United States of America
Not sure if it is limited by Google.

2. Email design is very simple. It is not the most important part, but still. Looking forward to see shared design with Squarespace.

The automated aspects of this scheduler are robust. Both on the user end - confirmation emails and easy rescheduling. I also love that I get reminders for all scheduled times on my end. And I know right away when there is a new appointment scheduled. One of the best parts: It connects directly to Zoom. Having that streamlined has been so helpful. No extra time and headache with links and passwords! I am using it to rehearse for an online performance of my monologue play. It has been a big hit with my performers - allowing them considerable flexibility. I’m also able to set limits - daily and overall. So that I’m not ever taking on more work than I can handle. I plan to continue to use it with my private acting sessions. Highly recommended for artists who run their own classes, etc.

The resources and room options have to be manually duplicated. If there was a “copy” option for those, I would use it more. For my use- Most of those would be nearly identical. Just applied to a different type of appointment.

I really like the ease of use of Acuity. It is absolutely robust but very user-friendly. It is absolutely very easy to integrate into your systems and has wonderful features.

While the calendars are great, sometimes when adding multiple calendars, it can be a bit confusing to organize and manage them but you do figure it out in time.

I have been using this program for years and it has never failed me. Even when I had an issue it was resolved promptly. It has all the features I need as I have multiple streams of income in my business and it satisfies the scheduling needs for all of them...from coaching to website design strategy sessions and training

There isn't anything I don't like about this program although I do wish at times I didn't have to use another 3-party app to integrate.