Gusto Reviews

Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on average). The website is well-organized and simple to use. We switched from Intuit Payroll because it made paying state taxes to the appropriate agencies a snap.

I'm a huge fan of Gusto and recommend it for small businesses and nonprofits looking to set up or streamline payroll and benefits.

Overall experience was good , you get what you paid for. Time tracking is easy and simple.

My company uses Gusto to track hours and keep certain documents (tax, onboarding, signable forms from Jotform, etc). Its greatest asset lies in its integration of time clock and payroll services.

Great, no issues and great for all employees to record times, notes, tax info, etc

Overall I’ll recommend Gusto to anyone who is looking to get started with their own business.

Pleasant to say the least support is fast and will go out of their way to help

I love it, is a very good incentives for employees recognizing the great job we do

overall, it was a great product to get started with, but as we scaled, the price increase became unfeasible and the support wasn't sufficient

Great Experience! Have not had many issues phone app and usage. Has let every person on my team manage their time clock and vacation time

Very pleasurable, hands off, and taxes taken care of, ease, problem solving, fantastic.

The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected.

Navigation is easy and it is simple to switch between Admin and Employee platforms for review.

We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information.

The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team.

While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere.

M overall experience with Gusto is if you have a small business this would be a good payroll platform to utilize. The reports can be made you just need to play around with what you are looking for and the quarterly reports are there they just aren't in the "Tax Packages" to create right away but can find them in the general reports. Overall it is nice to use for smaller businesses.

Perfect for what I needed small business employer with multiple hats to play, and this made payroll, more accurate and less stressful

Gusto offers an easy-to-use platform for handling HR, benefits, and payroll administration duties. Its user-friendly interface streamlines complicated procedures, enabling small and mid-sized firms to manage employees more effectively. Streamlining administrative tasks and increasing productivity are two benefits of integrating many HR services under a single system.

We used them as a payroll & benefits provider for a company with about a dozen employees and contractors.

Support is terrible. They never seem to have an answer and you can't call them, they have to call you. Miss the call? Submit another request. I've been told 3 times I'd have a supervisor or specialist call me back and never received that call. They are unable to properly calculate payroll taxes, telling me the only way to do it correctly was to change our employees' W4 EVERY MONTH. That was their suggestion. It's so strange to me that they are so popular. If you use Gusto, check the federal withholding and I hope you don't mind that they will calculate your salary employees' hourly rates (based on what you enter as their estimated pay) and print it on each paystub.

Their customer service is the absolute worst. Seriously, if you ever need help, it takes days to get a response and then you will get multiple people. If you call in, you will wait, and then the person you get won't know the answer and will pass you to the "correct department" who will then have multiple people "help" you via email. They will say they will call you; they won't. They don't care about their customers. They don't care about loyalty. They don't care if they overdraw your bank account multiple times. Its sad, their interface and feature set are nice, but the problems that come when any little thing goes wrong- its a nightmare- go read through other reviews, those who have had problems have all left their platform. I thought it was just "those people" as I had minimal issues for 2 years. Then I finally had the big issue. Had their customer service been responsive, accepted responsibility, or made any attempt to keep me as a customer, I might have stayed. They didn't.

As mentioned above: the Gusto customer support and billing team is very cheap and stingy. They had rather lose our business than refund us a small amount of money that we were overcharged on the platform. Essentially, we had paid for something we didn't use the and the right thing to do for your customers - especially one that knows many other business owners - would be to work with them and not brush them off as nothing.

Dissatisfied in the end. I incurred multiple bank fees due to a mistake that took way to long to correct