UKG Pro Reviews

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639 Reviews

- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
UKG pro helps calculate payroll accurately
Reviewed on 2023-08-24
Payoll may be calculated more precisely with the help of UKG pro. More than 500 workers have used...
Payoll may be calculated more precisely with the help of UKG pro. More than 500 workers have used this software to do payroll faster than with any other program.
Pros
The Applicant Tracking System at UKG is fantastic. As far as workflows and approvals go, it's also the top dog. UKG contains all the features necessary in an HRIS system, plus the company's partnerships with other suppliers mean that many HR and benefits-related tasks may be automated through seamless connections.
Cons
When first starting out with UKG, the system can seem daunting. UKG Support has a fantastic ticket system, but in some circumstances, you may have to wait a while before a support specialist responds.
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
UKG Pro Review
Reviewed on 2024-01-16
Pros
Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.
Cons
At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.
Reasons for Choosing UKG Pro
We were with Ceridian for 30 years through various variations of their HR/Payroll Web system. It was extremely clunky, not user friendly, hard to pull data as it was extremely customized, the system did not sync with other (newer) systems, it did not support global emps, and in short, it was time to move on to new system.Switched From
Dayforce HCMReasons for Switching to UKG Pro
UKG was a perfect fit for our organization. It fit our current and future visions as well as, our budget and what we wanted to pay for a new HCM system.- Industry: Aviation & Aerospace
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Sold a dream, delivered nothing but problems
Reviewed on 2024-05-03
The sales team sold us on the software because they touted a support team that would hold our hand...
The sales team sold us on the software because they touted a support team that would hold our hand from start to finish and make sure we were never left hanging. Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it. We have been on this system for 3 years and still do not have all of our benefits feeds working correctly.
Pros
UKGPro has a huge expanse of capabilities and can be highly customized. It's capable of covering most, if not all, needed HR functions.
Cons
You have to be an expert in the system to get everything to work together correctly. UKG's support is abysmal. Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can. We were left waiting for weeks or months for answers during launch. We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their software, but of course they're not discounting our normal fees for the software.
Alternatives Considered
Workday HCMReasons for Choosing UKG Pro
We thought we would get a better value for a growing team and be able to streamline our HR processesReasons for Switching to UKG Pro
Sales team sold us on excellent support and excellent employee experience.- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
UKG Pro is great
Reviewed on 2024-11-10
I loved this software. It's an all-in-one app which gives you the opportunity to access everything...
I loved this software. It's an all-in-one app which gives you the opportunity to access everything from one single dashboard. It makes accessing pay stubs, benefits, paid time off, etc easy to access. There's also a section with my employer to continue education.
Pros
What I like most is it's an all-in-one app. Pay stubs, continuing education, benefits information, and time off balances are just a few things that UKG Pro has on it's dashboard. It's very easy to access it all.
Cons
I don't have any cons associated with UKG Pro.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Comprehensive
Reviewed on 2024-09-08
I used it as a workunit manager with about 15 direct reports. It's a good product overall, with...
I used it as a workunit manager with about 15 direct reports. It's a good product overall, with comprehensive features and good customer service.
Pros
- Comprehensive HR/people management system
- Easy to learn and implement
- Nice integrations between different touchpoints for employees (recruitment, hiring/onboarding, timekeeping, performance management)
Cons
- User design and experience could be cleaner and more intuitive, especially for the employee-facing side when you have employees that are less digitally literate
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good software!
Reviewed on 2024-09-08
Overall experience has been great with a few minor technical difficulties
Overall experience has been great with a few minor technical difficulties
Pros
UKG Pro has been pretty easy to use and all of its functions are very useful
Cons
I have had issues with logging in before.
- Industry: Paper & Forest Products
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
UKG Great Wholistic Product
Reviewed on 2024-01-17
Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free...
Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free learning is also a bonus
Pros
Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.
Cons
Not all but some of the add on modules integration is poor and troublesome (People Doc).
- Industry: Farming
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
UKG Pro The Way to Go?
Reviewed on 2024-01-19
Pros
We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.
Cons
The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
UltiPro just gave up after Kronos purchased them
Reviewed on 2023-09-17
Kronos uses ticket system for non payroll critical cases. Just closed a case after 9 months. Payed...
Kronos uses ticket system for non payroll critical cases. Just closed a case after 9 months. Payed our PA taxes late and reported last 3 qtrs in a row and wanted us to pay the interest charge. UKG refused to address this issue. UKG tweaked system to stopped calculating holiday pay; to stop calculating 403b employer match; to prevent some shift codes to stop calculating.
Pros
UltiPro was fine until Kronos purchased them. There are really none since Krones purchased UltiPro. Virtually every week, Krones makes a tweak in their system that adversely affects us.
Cons
UKG does not care anymore. The one thing that has improved is UKG support staff have become much better at excuses takes much longer to find solutions. When they tweak their system that causes us to have errors, they act like they don’t understand. Instead of them fixing the issue, they send us highly technical instructions to make our own fixes. They actually outsource the solution to use to fix the problem they created and then when the solution does not work properly, they blame us missing a step.
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
14 Years and Still Improving
Reviewed on 2023-08-18
Pros
The level of service we continue to receive from UKG is what satisfies us most about our relationship with them. UKG Pro met our needs well 14 years ago and through 3 acquisitions we've made over time, it continues to do so, especially considering the continued enhancements that have been made in the software.
Cons
Even after all this time, we continue to work on our use of Business Intelligence (Cognos) and its vast capabilities. It is a great tool and we've only just begun to tap its potential.
- Industry: Museums & Institutions
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Fantastic Company & Software
Reviewed on 2024-01-18
Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work...
Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work closely with our UKG team in the future in order to use all the various functions of the system. I've only been working with our company for over a year, but I have had a good experience with working within the software. I've noticed that submitting cases online sometimes takes longer to receive a response. However, when I call in with an issue, the UKG service team has always been friendly and has been able to resolve my problem.
Pros
Our company likes UKG Pro because it is an all-inclusive product from hiring our employees, paying our employees, goal-setting, reviews, learning opportunities, and everything in between. We like that all our employees information is housed in one software.
Cons
There are certain areas of UKG Pro that it would be nice to have a process setup to automatically update information on a certain date, such as allocations and local tax changes. We live in Indiana who withholds local taxes as of January 1st. However, when employees move to a different county and submit a new tax form, the request has to be held until the end of the year. We also have several labor allocations that are only for a certain time frame that have to manually updated.

- Industry: Automotive
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Eh… it’s ok
Reviewed on 2024-08-07
Pros
I like that it’s relatively straightforward and easy to use most of the time.
Cons
Extremely antiquated. Whole site looks like it was designed in the early 2000s.
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great tool
Reviewed on 2024-08-19
UKG is a great tool, I've being using it for around 8 years. it is user friendly and contains all...
UKG is a great tool, I've being using it for around 8 years. it is user friendly and contains all the information I need to keep my work record updated. I can log on through my cell phone and clock in and out; and I can also see the menu for basic information.
Pros
User friendly, it allows me to keep track of all my work-related information.
Cons
Navigate to complete my yearly evaluation.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
So easy to use
Reviewed on 2024-05-30
Great for tracking schedules, payroll, time off, editing missed clock in and tax forms. Easy to...
Great for tracking schedules, payroll, time off, editing missed clock in and tax forms. Easy to update profile information. Great on both desk top and mobile app.
Highly recommend.
Pros
Very easy access to multiple menus including tax forms, payroll, hourly tracking, vacation time.
Cons
No cons recorded. I experienced user error but help desk was amazing at resetting my forgotten password

- Industry: Accounting Software
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Worked great for candidate tracking
Reviewed on 2024-05-20
Pros
I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze.
Cons
Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need.

- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fast, responsive and reliable
Reviewed on 2024-09-08
Positive! I use it multiple times a week and it has been working perfectly.
Positive! I use it multiple times a week and it has been working perfectly.
Pros
I love using UKG pro, it is an extremely fast, responsive and bug free software. It has detailed sections, one about your position, your pay rate, your company, information about taxes as well as access to the organization charts. I like the 'model my pay' feature.
Cons
Nothing, really. So far so good and bug free!
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
I highly recommend UKG
Reviewed on 2024-11-24
I love UKG pro and I use it everyday. It keeps me organized
I love UKG pro and I use it everyday. It keeps me organized
Pros
UKG is so easy and convenient. I wish I would have found it sooner. It has made my daily tasks much easier at work
Cons
It may seem hard to get the hang of using but UKG is very beneficial once you learn how to use
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Piece of garbage
Reviewed on 2024-10-21
I've used four different HR portals at various companies and this one is the worst by far.
I've used four different HR portals at various companies and this one is the worst by far.
Pros
Clean UI and sso login integration that's about it.
Cons
Mobile doesn't even attempt to offer any functionality. Search might as well not exist never returns anything, 404s randomly throughout the site. List of instructions for the app is hilarious can't even imagine an app store button.

- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Comprehensive Approach and advanced customization
Reviewed on 2024-06-21
UKG Pro is a robust and versatile human capital management solution that excels in customization,...
UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive HR capabilities. It’s highly regarded for enhancing operational efficiency and employee experience, making it a valuable asset for businesses aiming to streamline their HR processes.
Pros
Ease of Use: The user interface is designed to be intuitive, making it easy for employees to navigate and complete tasks efficiently.
Cons
Aesthetics could be better. They are not as appealing as competitors.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
UKG for non profit
Reviewed on 2024-01-19
Pros
Pending pay, payroll gateway, Year end module
Cons
Tax and Payment services are not responsive on some of our tax cases. Causing a lot of penalties and interests to our organization.

- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great and easy application to time tracking
Reviewed on 2023-08-10
it can customize depends of the necessities of the company, after the application was configured...
it can customize depends of the necessities of the company, after the application was configured very nice, on the clocks can be a lot of the information for the employees, even they can interact as well.
Pros
Pretty complete application and easy to use when you knows how to use it.
Cons
can be run slow sometimes, complicated at de beginning to setup the catalogs.
- Industry: Facilities Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
There is no actual support
Reviewed on 2024-01-22
I don't get how you can have an app like this and not have a direct line to a support team.
I don't get how you can have an app like this and not have a direct line to a support team.
Pros
Nothing as there's no difference between the old app we used and the new one
Cons
They have no direct support for the company. Never had any real issues till they "upgraded" to the "pro" version. My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one. The app new app runs super slow compared to the old one. No clue why they would even change apps when they are pretty much the exact same setup.
Response from UKG
Hi Nathan, thank you so much for reaching out. We are sorry you are having this experience and would like to find a way to help. Please reach out to us at [email protected].
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
The best system for anyone!
Reviewed on 2023-12-28
Pros
I loved using UKG Pro - first, it is so user friendly and seamless. It is so easy to log in and clock in and out. The system was very appealing and make it simple to clocking in and out super quick and easy. I absolutely LOVE how simple it is to request time off and the system shows you everything you need to know, along with simply locating paystubs.
Cons
I really don't have anything bad to say about UKG Pro - just wish my company still used it.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Senior Payroll Manager
Reviewed on 2023-12-19
I had no issues with UKG except IP address issues. It was easy to learn and train the team.
I had no issues with UKG except IP address issues. It was easy to learn and train the team.
Pros
I liked UKG for their timesheets, reporting and W2 preparation
Cons
IP addresses would be great to see where employees are clocking in and out.
- Industry: Fund-Raising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Functionality and Ease of Use
Reviewed on 2023-08-16
UKG was easy to learn. The report writer (Analytics) could be a little more user friendly
UKG was easy to learn. The report writer (Analytics) could be a little more user friendly
Pros
Payroll processing is the best I have worked with. Very easy to undo a process that did not work correctly.
Cons
System can be slower at times. Data entry errors can be difficult to correct at times and may requires assistance from UKG.