Confluence

4.5 (3,490)
Write a Review!
Create, organize, and discuss work with your team

Overall rating

4.5 /5
(3,490)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.2/5
Customer Support Software
4.3/5

92%
recommended this app
Sort by

3490 Reviews

Steve
Steve
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

The Collaboration Platform You've Waited For

Reviewed on 2019-10-31

We document everything in Confluence. I run a digital marketing team of around 20 people and have...

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros

Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.

Alternatives Considered

Microsoft SharePoint

Reasons for Switching to Confluence

Confluence is quite inexpensive for what you get and it's super powerful. I really love the quick, accurate search results. The macro functionality and new "Slack" style slash commands are really cool. The notification system is very nice, especially the @mentions.
Denise
Denise
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

All-in-one collaboration platform

Reviewed on 2022-07-17

Aids in the development of specialized work areas, wherein employees may carry out their duties in...

Aids in the development of specialized work areas, wherein employees may carry out their duties in a relaxed and conducive setting. Integrating with other Atlassian products, as well as third-party apps, makes the platform more robust. It's easy to implement, fits any budget, and can help any business expand its operations.

Pros

Atlassian Confluence is a platform for teamwork and information exchange that has helped our company greatly improve its operations. The platform is accessible to all users and features a straightforward interface, enabling our company to set up shared workspaces where employees can efficiently complete a wide range of assignments. It's steady, and it's facilitated the simple expansion of our holdings.

Cons

There was a difficult learning curve for some of our less tech-savvy consumers to become proficient on the site. Some users may find it inconvenient that customer service is only offered in English.

Lukas
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy but powerful

Reviewed on 2024-10-03

I use Confluence almost every day and have explored many aspects of it. I wish I had known about it...

I use Confluence almost every day and have explored many aspects of it. I wish I had known about it when I was a university student, since it's much more useful than OneNote in my opinion.

Pros

It is very customizable and has many integrations, but the basics of word processing are very quick and easy to use right away. Confluence is evidently on par with its competitors from the moment you start using it, and only gets more impressive the deeper you learn about it.

Cons

The 3rd party integrations are not always well-vetted. It would be nice to have the more popular ones built-in and supported as core features which can be enabled. It's also frustrating to have several markdown languages active within Atlassian products in different areas.

J.J.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

A Decent Collaboration Tool, But Room for Improvement

Reviewed on 2024-09-30

Confluence gets the job done for team collaboration, but it could benefit from more user-friendly...

Confluence gets the job done for team collaboration, but it could benefit from more user-friendly updates and improved search capabilities. It’s useful, but not without its quirks.

Pros

Confluence is great for organizing information and centralizing documents. I like the way it integrates with other tools, making collaboration easier across teams.

Cons

The interface can feel clunky and outdated at times, and the search function often fails to pull up relevant content, which can be frustrating when working on large projects.

MYOUNG UN
MYOUNG UN
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Confluence is a very famous product for project management.

Reviewed on 2024-07-23

If you're new to it, you need to adapt. You also have a reluctance to tools that you haven't used...

If you're new to it, you need to adapt. You also have a reluctance to tools that you haven't used before. But for effective projects and business management, you now have to use collaborative tools. You can get a better work environment by adapting quickly to the initial inconvenience.

Pros

Project management, output, work-specific human resources management, sharing and collaboration with all participants are important, and Confluence solves all these things at once. There are many services and solutions for efficient project management, but we always use Confluence.

Cons

Perhaps because it is mainly used for necessary functions, there are no disadvantages yet.

Juan Manuel
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

One of the best documentation tools

Reviewed on 2024-09-27

I never complained about Confluence, it always meet the expectations

I never complained about Confluence, it always meet the expectations

Pros

If you are a member of a company Confluence is a great tool for documentation, you can do almost everything with it and also it has a integration with Jira

Cons

If you dont use the atlassian suite, you will probably not use Confluence and is not cheap

Jonathan
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Confluence does it ALL

Reviewed on 2024-09-21

Overall we have been using confluence for a long time now and is instrumental in our teams...

Overall we have been using confluence for a long time now and is instrumental in our teams collaboration.

Pros

Confluence is great for our team to work together on documentation and centralize its storage as well.

Cons

Can become quite slow when a lot of information and images are in a central document

Gabriel
Overall rating
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Its a great product - Integrated with Jire, the most

Reviewed on 2024-10-25

From my point of view is a great product, with all the capabilities needed to share documentation...

From my point of view is a great product, with all the capabilities needed to share documentation inside the company

Pros

The way you can create documents, permissions, and editions of them

Cons

The updates to see older versions, I would like to watch them separately

Tiffany
Overall rating
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Wikipedia for the Internal Company

Reviewed on 2024-09-25

Overall, it's good, it's like the wikipedia for your company.

Overall, it's good, it's like the wikipedia for your company.

Pros

It's pretty great! It's got everything you need and is essential for onboarding/transferring knowledge.

Cons

the search function is not very intuitive

Heather
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Confluence makes knowledge sharing easy

Reviewed on 2024-10-23

It is a great solution to our knowledge sharing problems. We use it like an intranet to house...

It is a great solution to our knowledge sharing problems. We use it like an intranet to house policies, updates, documents and calendars in one central spot and it has worked really well in helping employees find the information they need without having to ask

Pros

It is a really quick and easy way to share knowledge share documents and collaborate with your team. It enables us to inform our whole business of processes in a streamlined way

Cons

The UI can be difficult to figure out. Features arent necessarily where you would expect them and I think more work could be done around organizing folders and pages

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Powerful wiki software

Reviewed on 2019-08-13

Confluence has become the place for us to collect information, across our business. We use it...

Confluence has become the place for us to collect information, across our business. We use it document our processes and policies (the access controls prove useful there), and our development teams use it on a daily basis to record the outcomes of discussions and to share knowledge.

Pros

Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation.
It's fairly wiki-esque, but with a more intuitive editor for pages that should make it easier to pick up for new users that might be more familiar with, say, Microsoft Word.
As an Atlassian product, you can expect a full set of tools for managing access to different pages and areas across your organisation, making it more appropriate for enterprises than more basic wiki software that doesn't always provide the same level of control.
Another advantage is the high level of integration. 'Macros' allow users to include a variety of rich content, and are customisable. Examples of integrations include JIRA, Trello, Microsoft Office, G Suite, and more. The 'Atlassian Marketplace' can be used to find and install more macros.

Cons

Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal.
As with all collections of articles, organising pages can become difficult. The software itself provides basic tools that allow you to define a structure for your pages, and these work well, but it still requires considerable discipline as your use of the software scales up.

Panagiotis
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great documentation platform for both intranets and customer-facing hubs

Reviewed on 2019-09-17

The experience I had the last 9-10 years that me and my colleagues worked with Confluence is...

The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent.

The document editor works smoothly even from the mobile app that is offered.

There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages.

Confluence supports a lot of media types in the pages, so it's easy to create helpful articles with video, audio, images and many more like attention panels, embedded spreadsheets, etc. You can even embed the contents of one section of a page to another page, so that if you change that it reflects the change in all the pages that the section was included. Which is great for customer support and of course technical documentation.

Did I mention that you can create as many different wikis as you like? Confluence calls those "spaces" and it's a great way to keep things separated. I use different wiki spaces for my employees handbook, customer support, app manuals, design documents per project, etc. The possibilities are endless and having them separately helps with security between different roles in the company and outside of it.

Pros

Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are:

- The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together).
- The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability.
- In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history.
- The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts.
- All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too.

In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.

Cons

I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve.

Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs.

From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there.

If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.

Alternatives Considered

Microsoft SharePoint, Google Docs and Dropbox Paper

Reasons for Choosing Confluence

I made the switch from Google Docs because I wanted a more robust solution that would support a more deep infrastructure and would be easy to manage and interconnect with other project management, software development and customer-facing solutions.

Switched From

Google Docs

Reasons for Switching to Confluence

Confluence is far more advanced and fits our business model as a documentation and knowledge-base solution. The price is right and Atlassian seems to continuously develop new features that help us create awesome online media-rich documents for us and our clients.
Hossein
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Keep everything in one place, best KMS in software projects!

Reviewed on 2022-04-22

We are using Confluence for more than 4 years and in multiple projects and compnaes. I can say this...

We are using Confluence for more than 4 years and in multiple projects and compnaes. I can say this too is awesome and although still have lots of space for improvement, but the current version is truly reliable for enterprise-level companies.

Pros

Easy to use and high integration level with other Atlassian tools is the most interesting part of Confluence. There are more powerful software out there, but none of them has this integration level in a full bundle that Atlassian offers.

Cons

Managing tables (with a huge amount of data) is not easy here, so usually, we prefer to attach excel files, but if it was more powerful in managing sheets, definitely we like it more!

Alternatives Considered

Notion

Reasons for Choosing Confluence

Better document and file management system, Higher access level management system. Better price and very better ease of use.

Switched From

Google Drive

Reasons for Switching to Confluence

Better integration with other Atlassian tools that we use during our daily work in the company.
Ashish
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best tool for Project Management in Industry

Reviewed on 2022-05-29

Confluence helped to decommission code check in tools like SVN and fileshare in organization.
Veriso...

Confluence helped to decommission code check in tools like SVN and fileshare in organization.
Verison control feature always helps to mitigate any risk during release and build deployment activities.
It saved enough time and human efforts for data n file managments for multiple projects.
Confluence turned to be life savior for many projects in cost effctive model.

Pros

Confluence is very user friendly so no need to spend time and money on employee training and learning.
It is time saving tool in agile project lifecycle reducing heavy documentation and support.
Better customer support compared to other vendors and softwares.
Cost effective and resilient for Risk management and project planning activities.

Cons

Build deployment sometimes take time and version controlling mechanism require better practice for stability

Alternatives Considered

Microsoft SharePoint

Reasons for Choosing Confluence

Efficiency and ease of use for confluence is better than Jira. It can be integrated to different sources for data management. Easy to work within Service Now platform compatibilty with Confluence

Switched From

JIRA Service Management

Reasons for Switching to Confluence

Easy,user friendly,cost effective and version control ability to mitigate project risk
Mohamed Salah
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

An In-Depth Review of Confluence

Reviewed on 2023-01-17

Overall, Confluence is an excellent collaboration platform. Its intuitive interface and powerful...

Overall, Confluence is an excellent collaboration platform. Its intuitive interface and powerful features make it easy to set up and use, and it's a great way for teams to store, share, and collaborate on documents, notes, tasks, and more.

Pros

Confluence is an incredibly powerful and flexible collaboration platform for teams. It enables teams to easily store, share, and collaborate on documents, notes, tasks, and more. The interface is intuitive and easy to use, making it simple for teams to get started quickly. It also has a wide range of powerful features, including powerful search capabilities, easy-to-use editing tools, and the ability to create custom workflows.

Cons

While Confluence is a powerful collaboration platform, it can be a bit overwhelming for users who aren't familiar with the platform. Additionally, the cost of using Confluence can be prohibitive for smaller teams.

Nanaka
Nanaka
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Confluence emerges as a versatile collaboration tool with distinguishing features

Reviewed on 2023-08-31

Structured content creation has transformed the way our team gathers and disseminates information....

Structured content creation has transformed the way our team gathers and disseminates information. Our workflow has been unified due to the smooth integration with our existing products, which has increased efficiency and reduced the need for continual context switching. The adaptability of Confluence is extremely empowering.

Pros

Confluence is a dynamic collaboration tool that enables teams to easily create, share, and interact. Its capabilities for structured content development and integration improve productivity and knowledge sharing. While improving its learning curve and multimedia features would enhance the experience, Confluence's overall benefits make it a valuable asset for companies seeking to improve collaboration. For starters, its dynamic and structured approach to content production enables teams to develop, organize, and share material in real-time. This encourages knowledge sharing and speeds up project progress. Confluence's integration features help to streamline workflows by connecting with a wide range of applications, resulting in a more cohesive and efficient work environment.

Cons

The platform's sophistication may present a minor learning curve for novices, particularly those unfamiliar with collaborative software. Furthermore, while Confluence excels at text-based material, its multimedia embedding and formatting choices may be improved to provide a more aesthetically engaging experience.

Alternatives Considered

Notion

Reasons for Choosing Confluence

The requirement for a complete collaboration platform motivated our decision to use Confluence. We previously relied on disparate documentation tools, which hampered effective communication and information retrieval. Confluence's organized content foundation made this process more accessible, and its interaction with the products we already use made the transfer smooth and productive.

Switched From

Basecamp

Reasons for Switching to Confluence

Confluence was chosen because of its capacity to improve cooperation and knowledge exchange. We were able to develop extensive documentation and resources using the structured content strategy, which aided in the seamless execution of the project. Furthermore, the platform's integration features ensure that our work ecology remains coherent, avoiding data silos and increasing overall efficiency.
Sarah
Sarah
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A superior collaborative workspace

Reviewed on 2023-11-02

The platform is accessible to anyone and has an open interface, letting our company set up...

The platform is accessible to anyone and has an open interface, letting our company set up collaborative spaces where staff can collaborate productively on a wide range of projects. It's reliable, and it made it easy to increase our property holdings. It may not be necessary to invest time and resources into teaching employees how to use Confluence because it may be extremely user-friendly.

Pros

Confluence's suite of team communication tools is crucial to any effort to increase output. It's a lot dependable and much cheaper than other options. It's essential equipment for anyone seeking total control over their team's overall performance.

Cons

It's a steep learning curve for our less tech-savvy customers to become proficient at working on our websites. The fact that the support staff is exclusively fluent in English may also be an inconvenience for some consumers. Integration with Azure DevOps is a little bit of a challenge.

Verified Reviewer
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Confluence for Team collaboration

Reviewed on 2018-10-15

My overall business experience is great. Earlier team was sharing project content via emails that...

My overall business experience is great. Earlier team was sharing project content via emails that is a clumsy way to mamage and store the information, but as more and more people are using confluence it has become a repository and one stop shop to put knowledge at one palce which can be referred as and when needed. This is a great tool and a game changer for how we manage our collaboration within team for the project under Agile way

Pros

The best part about this software is the close integration with JIRA software. This is in real competition with Sharepoint as far as my understanding goes and I am an admin user for multiple scrum teams in my organization. Confluence in its own way is by far the easiest user-friendly software that I introduced in my team that was new to the agile world and now all our collaboration and communication on the process and tech document standpoint happens on Confluence.

The comment section and different macros that can be added for adding content on a page and tree structure for pages created give this tool the edge and flexibility for teams to create the format that best suits to specific scrum team needs

The technical document and usage of code snippet macro are very useful add-ons that have been given for formatting the content.

from the project management standpoint, the product backlog and release planning can be done simply by adding JIRA tickets and their specific status that automatically is being fetched by confluence every time page is opened.

The other most important feature is the ability to create JIRA tickets directly from the confluence page just select the text and then Confluence will give an option to create JIRA ticket and gets linked

The reporting macros for JIRA tickets is a good way to track progress of projects

Cons

At an enterprise level, there are few web designing that is required to be done so that content that is already there can be structured in a much more web design format like links to confluence pages to be embedded in an image. That option is available but to central Admin and not to the page admin that makes confluence little crunched to admin users within a project. But this negative point is a very small piece in comparison to positives with this application.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Helpful Tool

Reviewed on 2019-01-02

Overall I would recommend using Confluence, but would caution people on how they rollout the new...

Overall I would recommend using Confluence, but would caution people on how they rollout the new platform to their company. Ensuring that the expectations are communicated clearly for how the platform will be used, by whom and the frequency, are very helpful things to communicate when preparing your team to switch.

Pros

The interactive features of Confluence serves as the best feature and function of this platform! Our organization is relatively small (20-30 employees) and is a Foundation that interacts with other nonprofits in the area. As a result we had many touch points in the community through various teams and often time what we were doing would get lost. In an effort to improve our internal communication our organization adopted Confluence as a means of servicing our company. We used the blog feature heavily which proved to be the best method of communication internally and cut down on the amount of emails adding to the clutter in our inboxes. It also allowed discussions to happen seamlessly and served as a point of reference for folks to easily access when needed.

Cons

It wasn't always very user friendly. Our organization consists of a variety of ages, so the way that people have engaged with technology is also varied. There are times that adding spaces or pages have proved to be a challenge for those who don't consider themselves as "technologically savvy". There was a bit of a learning curve for me in learning to how to use the software, but the customer support team was helpful in walking me through difficulties. The mobile function also wasn't the best depending on how users have different spaces setup.

Nadiv
Overall rating
  • Industry: Consumer Electronics
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Confluence: the hub for knowledge management

Reviewed on 2021-01-05

Overall, I use Confluence every day in my work to keep my (and my organization's) knowledge base...

Overall, I use Confluence every day in my work to keep my (and my organization's) knowledge base relevant. I use to it to collaborate with other employees for improving internal processes, as well as for communicating important current info (such as outages or key developments).

Confluence is unmatched in its search functionality, and allows my organization to keep its knowledge base completely streamlined.

Pros

I use Confluence as a customer service employee. We have a vast amount of procedures for managing internal systems, as well as for applying systems to actual contact with customers. All of these procedures are stored and maintained in Confluence.

What helps me the most, is Confluence's super-advanced search functionality. Essentially, I merely have to type in a relevant word, and Confluence will list all the applicable articles. This allows me to find a relevant procedure for a specific situation in seconds.

Another important feature to me is the commenting system. I collaborate with users who create and manage articles. When I see info in an article that's outdated or incorrect, I can leave a comment, and the article manager will get a notification. It's easy to collaborate in this way and keep information up-to-date.

Lastly, the permission schemes help with keeping editing (or even viewing rights) limited to the relevant users. Within customer service this is important, as there are varying levels of authorization within our organisation.

Cons

In my opinion, the user experience and readability of the software could be improved slightly. The color scheme of blue/white/black isn't bad, but the layout tends to be somewhat messy. It could benefit from some streamlining, and perhaps more clear demarcation of elements within pages (such as more use of bold / italics, more variance in font size, and use of headers).

Andrew
Andrew
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Practical Option for Atlassian Users

Reviewed on 2021-06-04

When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of...

When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of organizing project documentation with active or archived projects. Unlike other JIRA add-ons, the ability to activate or deactivate the product at the individual user level makes it much more affordable and a solid value option. As a standalone product, however, Confluence falls shorts in terms of features and user interface when compared to other word processors or document cloud storage systems.

Pros

Confluence is a great option for existing Atlassian users looking to seamless integrate an active knowledge base into their project workflow. With direct connection to the JIRA project management platform, Confluence allows you to connect existing users directly to relevant project documentation. Its base functionality is fairly intuitive for novice users, and its advances permissions schemes allow you to create a variety of admin tiers that can restrict access to relevant users only. The integration between Confluence and JIRA is as simple as checking a box in the user admin panel.

Cons

As a general word processor, Confluence can be a little clunky when compared to the UX of similar processors such as Word of Google Docs. While its advanced features can be very useful for more experienced users, available tutorials can be difficult to come by and are often outdated. Like most Atlassian products, the bounty of features, settings, and schemes can be very overwhelming to the average user and are not overtly intuitive. Document organization can also be very confusing, as there are a variety of options to choose from when creating parent and child pages.

Alternatives Considered

Google Docs, Trello, Microsoft 365 and Basecamp

Reasons for Choosing Confluence

Direct integration with JIRA.

Switched From

Google Docs

Reasons for Switching to Confluence

Direct integration with JIRA.
Rosy
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great to work with for a remote company

Reviewed on 2022-03-25

We are a remote company, and we need all of our policies and processes in one place.

Confluence...

We are a remote company, and we need all of our policies and processes in one place.

Confluence has really helped us to solve this particular aspect, as now we can just put everything together in one document - the final user now don't have to keep navigating to multiple places in multiple platforms, as now everything is maintained in confluence.

Pros

Since we work remotely, confluence is the main repository for our documents (I belong to the People & Ops team and we have a lot of policies and processes documents to maintain).

Here is what I like the most about confluence:

1. I feel its a perfect combination of a word and a presentation file; you can be as creative as you want with your content with no length limit (like in a presentation file)
2. I absolutely love how we can create sections within the document - makes the whole document look absolutely organized
3. We also can create indexes like in books so it's very convenient to find any particular topic that we are looking for
4. Easy to create and share any document
5. If you are collaborating with multiple people on a document, it's very easy to assign a certain task to them using the tagging and action item feature
6. You get amazing options to complete your document - layouts, table, heading, alignment of text/images, emoji
7. Also if you have not tried the insert function yet, you are missing out a whole deal there - with so many options to choose from, this makes the document very very interactive

Cons

All the features in confluence are great. However, since I am also a user of the google sheet and word, the only pinch I feel - and this is about every time I use Confluence - is the lack of font to choose from.

The default font is good as it makes the whole document look very professional. But for documents where we actually want to add more fun, I believe, we would definitely need more fonts :)

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A robust and feature-rich collaboration/documentation software that sets the standard

Reviewed on 2018-02-07

The best wiki/collaboration/documentation software I've used professionally.

The best wiki/collaboration/documentation software I've used professionally.

Pros

- Lots of visual tools for organizing information, as well as molding communications: gliffy diagrams, code blocks, cells, spreadsheets.
- Permissions model for segmenting information is greatly useful for organizations that create lots of documents and require some controls on searching and access to documents based on role.
- Web-based interface for administrators of Confluence is convenient for managing content, delegation and authorization work.
- There are many free software solutions in this sector of software, but generally require significant development to provide the value and features offered by confluence out of the box.
- Development and improvements continue to be deployed, Confluence has not been static
- Add-ons available through Atlassian marketplace to allow for further feature-adds for organization needs. I work in an IT environment, and diagrams for networks, software, process flows are invaluable for documentation purposes.
- Shortcut commands for savvy power users saves lots of time inserting tools and setting up formatting with ease, once you are aware them.

Cons

- Having used confluence for over 6 years, I have seen Confluence become more reliable with every update. At times, when something would go wrong with text formatting (bullet point indentation, for example), a power user could go to a tab of the document page you were working on, and edit the markup language of the page to correct the quirky formatting issue. This feature was removed. To the credit of Confluence, fixing such issues is less and less necessary, but power users like myself still miss it.
- The permissions models can be confusing at times, even for highly technical people supporting the software. I do not think this is an issue with Confluence, but rather, a caution to administrators who approach permissions from different eco-systems.

Amr
Amr
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Documents Management Tool

Reviewed on 2023-05-12

I've found that Confluence offers some great benefits for teams working together. The collaboration...

I've found that Confluence offers some great benefits for teams working together. The collaboration features are top-notch, allowing multiple people to work on the same document simultaneously. I also appreciate the customization options, which let you tailor the platform to your needs. The document management capabilities are also beneficial, making it easy to organize and find important files. Plus, integrating other tools is seamless, saving you time and effort. Finally, the knowledge management functionality is a nice touch, letting you store and access important information in one place. All in all, Confluence is an excellent tool for team collaboration and productivity.

Pros

Confluence is an excellent tool for document management. It offers many features, including version control, access controls, and document organization. This makes it much easier to keep track of changes to important documents and manage them effectively. With Confluence, you can be sure that all your documents are stored securely and have complete control over who can access them. Whether you are working on a project or need to keep your records organized, Confluence is the perfect solution.

Cons

I've heard from some users that Confluence is lacking in some formatting and customization options. Specifically, some have reported that the platform lacks more advanced formatting capabilities, such as the ability to create multi-column layouts. Additionally, while Confluence allows for customization, it seems that the platform's options are somewhat limited compared to other document management tools.

Anna
Anna
Overall rating
  • Industry: Legal Services
  • Company size: 501–1,000 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use

Awesome

Reviewed on 2016-01-21

Company: Midsize
Industry: Legal
Documentation is my bread & butter and I have never used a better...

Company: Midsize
Industry: Legal
Documentation is my bread & butter and I have never used a better solution than Confluence. I also use JIRA and JIRA Service Desk, which taken all together amount to a mostly-seamless solution for all of my documentation needs!

Pros

With Confluence we have an environment that is very efficient to work in to add new content, very easy to update articles and manage file attachments. The keyboard shortcuts are second to none. It is an absolute pleasure to work in Confluence all day. Setting up spaces for various audiences, including a "personal space" allows me to draft documents privately and then move the document over into a space with an audience. Effectively I can "publish" content to employees with a couple of mouse clicks.

Permissions are very well thought out. The permission scheme is based on spaces, individuals and groups, with flexibility from super-locked-down to wide open on the public internet. It allows control of various actions per person or per group, and affords us maximum utility of the product. People within the business are dreaming up different ways to use it faster than we can implement them.

As with any full-featured system that allows you total control as an administrator, successful use of the product requires that you lay out your business requirements clearly first so that there are no unexpected outcomes. Establishing best practices for content creators within the system is also advisable.

I have used other systems in the past, notably MediaWiki and SharePoint, and while I enjoyed them at the time, Confluence blows everything else out of the water. The control and flexibility is unparalleled and the product has obviously been designed for use in environments where project priorities, staff hierarchies, etc can experience rapid significant change.

I also highly recommend the Atlassian sister product JIRA and add-on JIRA Service Desk for task based work management. It is incredibly useful.

Cons

With great power comes great responsibility and great potential to make an absolute mess of things. Deployment of this tool to a large user base would require some serious preparation to establish access schemes, permissions for user groups, best practices for editing and creating new content, and organizing content within the spaces. End user training is critical to cement those rules and establish a culture around using it effectively. I would not recommend deploying this tool in a slapdash hurry (Although, given it's innate flexibility, it would be easier to correct it later with Confluence than some of its competitors!)