Hotelogix Reviews

As in Hotel industry. now we have stopped the food bills to attach with the room main invoice.
PMS connected with the Chennal Mgr so don't nee to check all OTAs reservation every time.
every easy to check the room inventory.

During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!

Excellent. Life has become easier for the management, staff and guests alike.

I got the best experience ever! it solves all issues with the room, and it makes it easier to follow up on everything and everything is accounted for! its a wonderful experience!!!

registration of bookings, billing and payments.

Very Good.

The Team at hotelogix does show genuine care of the issues faced by the customers, namely [sensitive content hidden]. He was prompt to address the issues we had in the hotel.

Overall experience is very good.

We have had a good experience with Hotelogix. We upgraded from a program that was not cloud based but similar. We have a lot of returning guests who come from year to year certain times of the year and it's easy to go back as far as we need to to be able to look at previous reservations. Customer support is excellent!! We usually have our questions/problems answered and resolved in a matter of minutes.

Initially when I started with Hotelogix there were a few of the loopholes however support did a good job in resolving and taking care of the points. And as far as the future expansion is concerned then same shell is easy to deployment with minimal number of deployment days.

I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning:
- rate management is very complex, difficult to setup and not flexible enough. I gave up creating rates and let Hotelogix make all our changes.
- quirky behavior
- no ability to do waitlist, gift cards, SMS
- no report writing capability (canned reports only)
- no in-house guest list
- not keeping up with changes in the industry. They focus on minutae and not on the big picture.
- their web booking engine is confusing to guests about availability and does not show off extras/add-ons/inclusions. We're losing incremental revenue from not being able to highlight add-ons.
- executives have been rude and don't respond to emails.

Hotelogix is one of the first hospitality software on the cloud. Over the last two years, I have been using this software I find that the company needs to add newest features & functionalities to its software to make it relevant in today's world. A hotel management software of PMS as its popularly known is essential for modern hotels to help it sell more rooms & improve occupancy. The PMS is a distribution platform which connects with major third party vendors like otas. Hotelogix does not provide direct distribution functionality and asks to tie up with an intermediary to sync rates & inventory with OTA's, etc. This increases the overall cost of ownership and is not required. Many newer entrants in this sector are providing direct connectivity. For smaller hotels, this is a very important reason to choose a PMS.

There are 2 or 3 things which worked very well for us. We are unable to make the most of the product due to lack of support from the Account Manager assigned

Be really carefully to subscribe it. Try it a lot and make sure it will fit good in your business before buy it.
After this really bad experience I did a big research and I found many pms that works so much better and so easy to use.
They need a improve a lot.

We signed up with hotelogix in good faith. As time went on it we had to add this service or that. We are a very small company. We paid every invoice as it was sent to us. Seven months in they hit us with thousand dollars of back invoicing for their accounting mistakes. They would not let us space out or break up these charges with out shutting down our services. We paid them though we were in our first year as a small business. We started looking for a new booking engine and integrated with little hotelier in Sept. We alerted hotelogix that we would no longer be using their services. They charged us through automatic withdrawal from our account 2 days prior to invoicing was due for the month of Oct when we were ending services on Sept 30. No contract was ever signed. They are refusing to refund charges by saying there is a 30 day cancellation notice for services. This is not stated in any paper work or email I received from them, it has never been stated on any invoice sent from their company. It's really not the money. I have no issue with paying my bills it's the dishonesty. Back charging for mistakes by their accounting department, refusing to work with a small business in their first year of business, withdrawing funds day early from bank accounts, refusing to refund monies for services not delivered. Scumbag business practices.

The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel.

Very positive and I can highly recommend it.