--- description: Detailed reviews on SysAid based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare SysAid with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.ca/software/90863/sysaid Page: 1 / 22\ Next: [Next page](https://www.getapp.ca/software/90863/sysaid?page=2) > AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own. > > Verdict: Rated **4.5/5** by 522 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SysAid \*Run ITSM, ITAM, and ESM from one login, with SysAid's unified platform, so your team stops jumping between tools to close a single ticket. \*Watch incidents get classified, routed, and resolved automatically, with SysAid's AI-powered incident, problem, and change workflows. \*See every asset's full history, from purchase to retirement, with SysAid's Asset Lifecycle Management. \*Give HR, facilities, and finance the same fast, tracked service IT gets, with SysAid's Enterprise Service Management portal. \*Let end users resolve common issues themselves, in natural language, with SysAid's self-service portal and AI-powered Knowledge Base. \*See SLA compliance, ticket volume, and asset status at a glance, with SysAid's role-based, real-time dashboards. \*Connect your existing tech stack in minutes, with SysAid's 1,000+ integrations and open API. \*Roll out across every site and team, with SysAid's no-code, configurable workflows built to scale with you. Keep your service desk running for every team in every time zone, with \*SysAid's cloud-based platform and continuous uptime. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 522 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 33 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Benchmarking - CMDB Software - Capacity Management ## Integrations (29 total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) ## Alternatives 1. 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[LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1788 reviews) ## Reviews ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *September 5, 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Cons**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "Reliable but Needs Better Flexibility" — 5.0/5 > **Wealth** | *March 19, 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: What did you like most about SysAid? What stood out most is how structured and centralized everything is. It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward. The reporting features are also useful, especially when you need to pull insights for decision-making or performance tracking. It does a good job supporting organized workflows. > > **Cons**: The interface can feel a bit rigid and not very intuitive at times. Customization is somewhat limited, especially when trying to tailor things to specific workflows or user needs. Some processes also feel more manual than they should be, which can slow things down. > > Overall, it has been a solid and dependable tool for managing service requests and maintaining structure in operations. It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience. With a few enhancements, it could be much more efficient and user-friendly. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *April 29, 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Cons**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "The Perfect Balance Between Automation and Ease of Use." — 5.0/5 > **Victor** | *April 8, 2026* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: The strongest aspect of SysAid is its ability to consolidate multiple IT functions into a single platform. Having IT Asset Management (ITAM) natively integrated with the Service Desk has significantly improved our operational visibility. Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on high-priority tasks. > > **Cons**: The only minor drawback is that the advanced reporting module has a steeper learning curve than the rest of the software. While the data is comprehensive, it takes some time to train staff on how to build highly customized, non-standard dashboards for different departments. > > Our overall experience with SysAid has been outstanding. It has provided us with a stable, secure, and scalable environment to manage our global IT services. The transition to the cloud was seamless, and the performance has been consistently high. Beyond the software itself, the customer support has been top-notch—they are responsive and genuinely interested in our success. It has truly modernized how we deliver IT services to our employees, moving us from a reactive help desk to a structured, data-driven department. ----- ### "A Reliable and Well-Rounded ITSM Solution With Strong Automation" — 4.0/5 > **Borja** | *December 4, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about SysAid is its solid set of features combined with powerful automation capabilities. The platform makes it easy to streamline workflows, reduce manual effort, and keep support operations highly organized. Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times. > > **Cons**: The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new administrators. Additionally, while the value for money is generally good, some add-on features could be more competitively priced. > > Overall, my experience with SysAid has been very positive. In terms of security, the platform provides reliable controls that inspire confidence when managing sensitive data. Its feature set is comprehensive, covering everything from ticketing and asset management to knowledge bases and automation tools. The automation capabilities stand out the most, enabling smoother operations and helping reduce repetitive tasks. The customer support provided by SysAid is helpful and responsive, particularly when dealing with technical inquiries. With regard to value for money, SysAid offers a strong package, especially for organizations looking for an all-in-one ITSM solution. The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system. In summary, SysAid is a reliable, feature-rich platform that enhances productivity and offers a good balance between functionality, security, and overall cost. ----- Page: 1 / 22\ Next: [Next page](https://www.getapp.ca/software/90863/sysaid?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90863/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data