Dynamics 365

4.4 (5,797)
Write a Review!
ERP and CRM applications from Microsoft

Overall rating

4.4 /5
(5,797)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support Software
4.2/5

88%
recommended this app
Sort by

5797 Reviews

Victoria
Victoria
Overall rating
  • Industry: Architecture & Planning
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Streamlines CRM capabilities

Reviewed on 2024-04-03

Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to...

Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments.

Pros

Simpler and more user-friendly than SAP on front and back ends.

Cons

The customer service gets a little impersonal and feels like a run-around at times.

Reasons for Switching to Dynamics 365

It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible.
Ali
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

About Dynamics 365

Reviewed on 2024-09-17

I have been using it for more than two years, it is pleasant and comfortable to use without being...

I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area

Pros

You can manage processes quickly thanks to quick and easy access.

Cons

The interface needs to be developed to be more usable.

MARIE
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Dynamics 365 needs a lot of updates!

Reviewed on 2024-04-08

Overall experience has been poor. Everytime they update the software it seems they do not consult...

Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.

Pros

I don't like much about Dynamics 365. None that I can think of.

Cons

Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.

Aubrey
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Must have for businesses

Reviewed on 2024-12-02

Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams...

Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams daily and couldn't function without them!

Pros

My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document.

Cons

There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person.

Jérôme
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Microsoft power for a global solution

Reviewed on 2024-11-08

Good after learning the usage and make sure anyone is aware of consequences of any modifications

Good after learning the usage and make sure anyone is aware of consequences of any modifications

Pros

The globalness of the solution backed by Microsoft with many updates

Cons

The solution is light and not customizable enough

Linus
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Competent Support for Business Operations.

Reviewed on 2024-07-01

Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and...

Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and revenue

Pros

Dynamics 365 has valid and focused operational options, and this resolves all the business demands.
Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Cons

Dynamics 365 is timely, with no operational defect from the vendor.

Khim
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing Dynamics 365

Reviewed on 2024-08-28

It was amazing. My life has never been easier.

It was amazing. My life has never been easier.

Pros

I like how everything is accessible in one place and can be easily managed.

Cons

Nothing! Everything is great and organized.

Jessy
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

The 365 Review

Reviewed on 2024-09-27

Good experience with the software and the team.

Good experience with the software and the team.

Pros

I liked the interface and usage of the tool, I liked the insights portion of the tool.

Cons

I least like how the tool was compared to the similar products in some cases.

Alternatives Considered

Odoo

Reasons for Switching to Dynamics 365

The quality and service team of the app were the main reasons.
Anjum
Overall rating
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The best CRM I have used

Reviewed on 2024-08-09

Pros

All in one place kind of solution. Covering from the CRM side to POS integrations. Really easy to learn and use.

Cons

Initial onboardings and integration can be hard for non techy people.

Rodney
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to install

Reviewed on 2024-09-04

But in general is sadly to install and learn about the product

But in general is sadly to install and learn about the product

Pros

The segurity program is the best one for my opinion

Cons

The outlook email , is very annoying, you never see when arrived the email

Intiaj
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I Suggested Dynamics 365 Everyone

Reviewed on 2024-07-07

My overall experience with Dynamics 365 has been positive. The platform's robust features, seamless...

My overall experience with Dynamics 365 has been positive. The platform's robust features, seamless integration with other Microsoft tools, and powerful analytics capabilities enhance productivity and decision-making. However, the complex licensing structure and occasional customization challenges can be a drawback for some businesses.

Pros

What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance productivity, streamline operations, and provide valuable insights for informed decision-making.

Cons

The least appealing aspect of Dynamics 365 is its complex licensing structure, which can be confusing and expensive, making it challenging for businesses to choose the right plan and manage costs effectively

Eva
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A powerful tool that is a necessity in many cases for a CRM product

Reviewed on 2024-09-26

A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more...

A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different

Pros

Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box.

Cons

High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive.

Deep
Overall rating
  • Industry: Market Research Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I Recommended Dynamics 365 to everyone

Reviewed on 2024-05-07

Everyone involved was impressed by the organization of the training and effectiveness of it. They...

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

Pros

I appreciate Dynamics 365's seamless integration across various business functions like sales, marketing, customer service, and finance. Its cloud-based nature ensures accessibility from anywhere, fostering collaboration and efficiency. The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth.

Cons

While Dynamics 365 offers extensive features, its complexity can be overwhelming for new users. The initial learning curve for customization and configuration might require significant time and resources. Additionally, some users may find the licensing costs and add-on expenses to be on the higher side, impacting budget considerations for smaller businesses.

Wasi
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dynamic 365

Reviewed on 2024-02-19

Dynamics 365's CRM capabilities enable users to better understand and engage with their customers,...

Dynamics 365's CRM capabilities enable users to better understand and engage with their customers, leading to improved customer satisfaction and loyalty.

Pros

Dynamics 365 is built on Microsoft's trusted and secure Azure cloud platform, providing robust security features and compliance certifications to protect sensitive business data and ensure regulatory compliance.

Cons

Storing sensitive business data in the cloud may raise concerns about data security and privacy. Organizations need to ensure that appropriate measures are in place to protect their data and comply with relevant regulations and standards.

never
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dynamics 365

Reviewed on 2024-11-05

l have used Dynamics for the past 2 years and it's been good for both planning and decision making

l have used Dynamics for the past 2 years and it's been good for both planning and decision making

Pros

Dynamics 356 pros are
its a tool that carters for business
Marketing
Accounting

Cons

in Accounting the costing part is less focused

Verified Reviewer
Overall rating
  • Industry: Market Research Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Empowering Efficiency and Growth

Reviewed on 2024-03-21

Dynamics 365 offers a comprehensive suite of tools that streamline business operations. Its...

Dynamics 365 offers a comprehensive suite of tools that streamline business operations. Its seamless integration of CRM and ERP functionalities provides unparalleled efficiency. From sales and marketing to finance and customer service, Dynamics 365 centralizes data and empowers collaboration. With its user-friendly interface and customizable features, it's a game-changer for businesses aiming for growth and success.

Pros

What I appreciate most about Dynamics 365 is its versatility and integration capabilities. It seamlessly combines CRM and ERP functionalities, allowing businesses to streamline processes across departments. The customizable features and user-friendly interface make it adaptable to various business needs, empowering organizations to optimize operations and drive growth effectively.

Cons

One aspect that could be improved in Dynamics 365 is the complexity of customization for users without technical expertise. While it offers extensive customization options, navigating these features can be challenging for beginners. Simplifying the customization process or providing more user-friendly guides could enhance the platform's accessibility and usability.

Naiem
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Effortless Billing and Invoicing with Dynamics 365: Streamlining Business Finances

Reviewed on 2024-05-26

Pros

Using Dynamics 365 is a complete transformation for our billing and invoicing operations. For a small entrepreneur, following finances is paramount and this software has simplified everything. Its packages are designed in a way that customers can alter some details like the logotype quite easily without losing their personal touch thus ensuring uniformity with all other business requirements thereby maintaining uniformity throughout the organization including logos on documents such as letterheads Generating invoices electronically or manually, tracking what has been paid against what has come in before calling someone out on debt matters like when or where those funds have gone into without leaving physical evidence on paper has never been easier since this system handles everything on its own. For instance, it has been very crucial because we used to spend too much time going through many papers’ records trying to find out who owes us what; but now things just happen at a click of.

Cons

A business owner using Dynamics 365 for invoicing and billing has both been helped and prevented to some extent by its functionality. Beginning to understand all the finer points of this software is tough - it gets difficult soon after one starts using it. The financial tools bundled alongside Dynamics 365 play a key role in management when we don’t really know what we’re doing yet it’s still one tough nut to crack. To mention a few; it takes a lot of precious time in setting up the software.

Tayeb
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great to manage online orders.

Reviewed on 2024-03-27

Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at...

Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at times but overall it allowed finding and quickly reviewing and editing online orders. While it can be a bit complex to understand at first and separate windows opening menus can be overwhelming, this can be overcome by using 2 screens.

Pros

- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization.
- Available on mobile for a quick view on the go

Cons

- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded.
- Mobile app is good but limited.
- Requires opening a browser to access integrated services.

SYED NASIR
SYED NASIR
Overall rating
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Funtastic product and easy to use

Reviewed on 2024-04-17

Easy to use, value of money and minimum training required

Easy to use, value of money and minimum training required

Pros

Easy to use and value of money. The startup organisation easily buy it.

Cons

Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation

Ajay
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Powerful and Flexible, but Requires Time and Expertise

Reviewed on 2024-09-26

My overall experience with Dynamics 365 has been positive due to its robust integration with...

My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations.

Pros

What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.

Cons

What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.

Callum
Callum
Overall rating
  • Industry: Financial Services Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Everything you need

Reviewed on 2024-09-11

Very good due to the breadth of options and features available.

Very good due to the breadth of options and features available.

Pros

Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge.

Cons

Some of the solutions can be basic such as power point templates so I have to integrate with other systems.

Joseph
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Streamlining Business Operations with Dynamics 365

Reviewed on 2024-03-12

In summary, Dynamics 365 has been a game-changer for our business. Its flexibility, integration...

In summary, Dynamics 365 has been a game-changer for our business. Its flexibility, integration capabilities, intelligent features, and scalability have enabled us to streamline our operations, drive growth, and deliver value to our customers. If you're looking for a comprehensive solution to elevate your business to the next level, Dynamics 365 is the way to go. Highly recommended.

Pros

One of the standout features of Dynamics 365 is its flexibility. The modular nature of the platform allows us to tailor our solution to fit our specific needs, whether it's managing sales pipelines, optimizing supply chain processes, or enhancing customer service interactions. The ability to choose and customize the modules that best suit our requirements has been instrumental in boosting efficiency and productivity across our organization.

Cons

Complexity of Setup: While Dynamics 365 offers extensive customization options, setting up the platform to align perfectly with specific business needs can be complex and time-consuming. Businesses may require dedicated resources or external consultants to configure the system effectively.

Ezekiel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Navigating Business Excellence with Dynamics 365

Reviewed on 2024-07-10

My overall experience with Dynamics 365 has been largely positive. I appreciated the seamless...

My overall experience with Dynamics 365 has been largely positive. I appreciated the seamless integration of various business functions, which improved efficiency and collaboration across my organization

Pros

What I liked most about the product it is seamless integration of various business functions into one cohesive platform. The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency.

Cons

What I like least about the product was its complexity and the steep learning curve associated with mastering all its features.

Omur
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dynamics 365

Reviewed on 2024-11-23

My overall experience with Dynamics 365 has been positive. Its integration of CRM and ERP streamline...

My overall experience with Dynamics 365 has been positive. Its integration of CRM and ERP streamlines operations, and the AI tools provide valuable insights. While the setup can be complex and the cost high for smaller businesses, its scalability, customizability, and user-friendly features make it an excellent choice for growing organizations.

Pros

Dynamics 365 stands out for its seamless integration of CRM and ERP, user-friendly interface, and AI-driven insights. Its scalability and customizability make it a powerful solution for businesses.

Cons

The cost of Dynamics 365 can be high for smaller businesses, and its complex setup process may require significant time and expertise. Occasional performance issues also affect user experience.

Zach
Zach
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A highly customizable sales tool

Reviewed on 2024-09-05

My organization uses Dynamics 365 CRM to reach our goals as a sales organization, and ultimately it...

My organization uses Dynamics 365 CRM to reach our goals as a sales organization, and ultimately it meets our needs.

Pros

Highly customizable application that allows for various process flows to be created to achieve desired outcomes.

Cons

Can be overly complicated because of how customizable it is