Dynamics 365

4.4 (5,768)
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ERP and CRM applications from Microsoft

Overall rating

4.4 /5
(5,768)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support Software
4.2/5

88%
recommended this app
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5768 Reviews

FARES
FARES
Overall rating
  • Industry: Food Production
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good experience

Reviewed on 2024-08-17

it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a...

it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently

Pros

It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use

Cons

some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors

Alternatives Considered

Sage X3

Reasons for Choosing Dynamics 365

For personal uses for exemple bank reconciliation

Switched From

Newline WMS and Microsoft Excel

Reasons for Switching to Dynamics 365

More innovative and simple to use and more features
Deborah
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dynamics 365 has it all

Reviewed on 2024-11-14

I would not use anything else besides Dynamics 365

I would not use anything else besides Dynamics 365

Pros

Dynamics 365 is all in one package. Dynamic 365 has everything you need and more

Cons

The price was very steep in the beginning.

Cavan
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

OK But Frustrating.

Reviewed on 2024-11-21

Mostly ok, frustrating and hard to keep up to date.

Mostly ok, frustrating and hard to keep up to date.

Pros

It looks like it might integrate well with quite a lot of other areas of the business.

Cons

Not very intuitive, slow response. Takes a lot of time to get it working in such a way that you can find it useful.

Nazim
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Microsoft Dynamics Super program

Reviewed on 2024-11-07

I use it every day. All our records are archived in this program. I use almost every feature and...

I use it every day. All our records are archived in this program. I use almost every feature and love it.

Pros

I use it for our customer relations experience. I am very happy

Cons

Sometimes it slows down. When I want to pull a report

Ajoke
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great Customer Service tool.

Reviewed on 2024-11-22

A great app for storing and retrieving customer's information. My files are safely kept on it with...

A great app for storing and retrieving customer's information. My files are safely kept on it with no hassles.

Pros

It is highly interactive as a customer service tool.

Cons

So far, I have not noticed anything about the app that I don't like.

Sophie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great choice for highly complex CRM systems

Reviewed on 2024-10-09

Great CRM, especially for larger or more complicated businesses, with the capacity to create highly...

Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics. Is on the pricier side.

Pros

Dynamics is a great CRM option. It's highly customisable and capable of running complex processes and storing huge amounts of data.

Cons

Since it is so big and has so much potential, it can be quite difficult to maintain, and support options are very expensive.

Denika
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The great 365

Reviewed on 2024-11-22

Overall I love being able to access multiple things from one program.

Overall I love being able to access multiple things from one program.

Pros

The ability to use everything in one spot.

Cons

The synching sometimes was off and made it different to find my saved stuff.

Shaya
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dynamics 365

Reviewed on 2024-11-06

It's been more than 2 years that I've been using it, it never has made any issue for me.

It's been more than 2 years that I've been using it, it never has made any issue for me.

Pros

Easy to work and available without any frizzing.

Cons

I can not find any cons about it so far.

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

VP of Operations

Reviewed on 2024-10-26

The overall experience is pretty good and very easy to use.

The overall experience is pretty good and very easy to use.

Pros

I find that it's very flexible and it offers a wide range of customizable applications, integrations and additional modules.

Cons

I would say one con is the cost and the initial setup and ongoing subscription fees can be expensive especially for small business company.

Md Tabrez
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Techanology

Reviewed on 2024-11-15

All are good. Like performance and tech work.

All are good. Like performance and tech work.

Pros

Without this, we cannot do any work in office work.

Cons

Sometimes the performance goes wrong, otherwise, all is good.

Evan
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Average CRM/Dashboard - Go with Salesforce

Reviewed on 2024-07-19

Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying...

Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying this knock-off of Salesforce.

Pros

What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.

Cons

The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.

Sagar
Overall rating
  • Industry: Animation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Review of Dynamics 365

Reviewed on 2024-04-17

I love this ,i enjoy this which help me for sales, marketing, customer service management,finance.

I love this ,i enjoy this which help me for sales, marketing, customer service management,finance.

Pros

Utilize a user-friendly low-code platform that can be easily tailored to meet our specific requirements, Develop our own application or incorporate third-party apps seamlessly into the platform, connect to company system from any device via a cloud ecosystem

Cons

It would be convenient to eliminate the need for third-party tools like Experlogix and HubSpot,
Global search function tends to freeze a lot

Alternatives Considered

NetSuite

Reasons for Choosing Dynamics 365

My friends refer me this after using Dynamic 365 i love this one and i am continuously using Dynamic 364 now

Switched From

Salesforce Sales Cloud

Reasons for Switching to Dynamics 365

I found many features here rather than other alternatives
Linus
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Competent Support for Business Operations.

Reviewed on 2024-07-01

Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and...

Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and revenue

Pros

Dynamics 365 has valid and focused operational options, and this resolves all the business demands.
Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Cons

Dynamics 365 is timely, with no operational defect from the vendor.

Cindy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Not an Ideal CRM

Reviewed on 2024-04-04

Pros

As the administrator, I appreciate that Dynamics resembles the other Office 365 products by way of administration, UI, and UX.

Cons

I don't feel that Dynamics is the best CRM solution out there by any means. Microsoft is not a CRM provider; they just offer a CRM solution. If given the choice, I would go with a CRM from a provider that specializes in CRM software. Dynamics does not have the capabilities or functionality we need at my organization, but we chose it because it is a Microsoft product and integrates well with other Microsoft products. That being said, the user experience and admin experience are both lacking, and I would not recommend this product to others looking for a robust CRM.

Menatalla
Menatalla
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dynamic 365 is one of the influential and helpful solutions

Reviewed on 2024-06-29

I got a free trial in the beginning, which is very nice. It saved me a lot of time in preparing data

I got a free trial in the beginning, which is very nice. It saved me a lot of time in preparing data

Pros

It enjoys innovation and organization using the latest artificial intelligence method's

Cons

still now don’t have many negatives, just the lack of quick communication with customer service

Wasi
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dynamic 365

Reviewed on 2024-02-19

Dynamics 365's CRM capabilities enable users to better understand and engage with their customers,...

Dynamics 365's CRM capabilities enable users to better understand and engage with their customers, leading to improved customer satisfaction and loyalty.

Pros

Dynamics 365 is built on Microsoft's trusted and secure Azure cloud platform, providing robust security features and compliance certifications to protect sensitive business data and ensure regulatory compliance.

Cons

Storing sensitive business data in the cloud may raise concerns about data security and privacy. Organizations need to ensure that appropriate measures are in place to protect their data and comply with relevant regulations and standards.

Mohammed Abdul
Overall rating
  • Industry: Government Administration
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Dynamic indeed!

Reviewed on 2024-05-11

Pros

I like Dynamics 365 for its comprehensive suite of business applications that seamlessly integrate to streamline operations, enhance customer relationships, and drive business growth.

Cons

One potential downside of Dynamics 365 could be the complexity of implementation and customization, which may require significant expertise and resources, particularly for smaller businesses.

Eva
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A powerful tool that is a necessity in many cases for a CRM product

Reviewed on 2024-09-26

A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more...

A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different

Pros

Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box.

Cons

High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive.

Sebastian
Sebastian
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The leading solution for managing businesses

Reviewed on 2024-09-27

In my experience, Dynamics 365 has provided a comprehensive solution for all my specific business...

In my experience, Dynamics 365 has provided a comprehensive solution for all my specific business management tasks, including sales, customer service, marketing, and maintenance. It has optimized and improved the efficiency of all processes within each area.

Pros

Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction, incorporating artificial intelligence functionalities, allowing access to information and performing tasks from any mobile device, etc.

Cons

I haven't been able to find any drawbacks; it's all benefits with this platform.

Tayeb
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great to manage online orders.

Reviewed on 2024-03-27

Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at...

Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at times but overall it allowed finding and quickly reviewing and editing online orders. While it can be a bit complex to understand at first and separate windows opening menus can be overwhelming, this can be overcome by using 2 screens.

Pros

- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization.
- Available on mobile for a quick view on the go

Cons

- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded.
- Mobile app is good but limited.
- Requires opening a browser to access integrated services.

SYED NASIR
SYED NASIR
Overall rating
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Funtastic product and easy to use

Reviewed on 2024-04-17

Easy to use, value of money and minimum training required

Easy to use, value of money and minimum training required

Pros

Easy to use and value of money. The startup organisation easily buy it.

Cons

Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation

Mary E
Mary E
Overall rating
  • Industry: Insurance Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

CRM management and much more.

Reviewed on 2024-04-27

Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business...

Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business efficiency and productivity, but there is still room for improvement. It can be a great tool for businesses of all sizes if used correctly. Ideal for corporate automation and innovation.

Pros

The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management.
And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams.

Cons

- Sometimes there may be delays in updates and new features.
- Some compatibility issues with other systems and tools.

Ajay
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Powerful and Flexible, but Requires Time and Expertise

Reviewed on 2024-09-26

My overall experience with Dynamics 365 has been positive due to its robust integration with...

My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations.

Pros

What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.

Cons

What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.

Verified Reviewer
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for Managing large number of customers

Reviewed on 2024-06-14

Pros

Dynamics 365 is a great tool, in-fact one of the best tool I’ve used for Customer Relation Management. The best part is its case system or external and internal cases and its integration to outlook emails.

Cons

It cannot be operated in 2 windows. Everything should be in one window. You cannot login to two windows at a time.

Verified Reviewer
Overall rating
  • Industry: Accounting Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Daily usage

Reviewed on 2024-05-08

Pros

It's user friendly attitude. I use daily.

Cons

Nothing as of now is which I least liked it.