--- description: Detailed reviews on Dynamics 365 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Dynamics 365 with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dynamics 365 Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Enterprise Resource Planning Software](/directory/322/enterprise-resource-planning-erp/software) > [Dynamics 365](/software/90844/dynamics-365) # Dynamics 365 Canonical: https://www.getapp.ca/software/90844/dynamics-365 Page: 1 / 234\ Next: [Next page](https://www.getapp.ca/software/90844/dynamics-365?page=2) > Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. > > Verdict: Rated **4.4/5** by 5811 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dynamics 365 • Connect teams, processes, and data across your organization to create customer experiences and operational agility • Built-in AI-powered experiences including Microsoft Copilot • Get a complete picture of the business by connecting and accessing data from multiple sources • Improve productivity by collaborating and sharing insights with tools including Microsoft Teams and Microsoft 365 • Quickly modify processes to respond to changing needs by bringing Microsoft Power Platform together with Dynamics 365 ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5811 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Accounting Software - Accounts Payable Software - Accounts Receivable Software - Activity Dashboard - Activity Tracking - Asset Lifecycle Management - Bank Reconciliation - Billing & Invoicing - Budgeting/Forecasting - Business Intelligence - CRM Software - Calendar Management - Calendar/Reminder System - Campaign Management Software - Campaign Planning - Cash Management - Chat/Messaging - Collaboration Tools - Commission Management ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Enterprise Resource Planning Software](https://www.getapp.ca/directory/322/enterprise-resource-planning-erp/software) ## Related Categories - [Enterprise Resource Planning Software](https://www.getapp.ca/directory/322/enterprise-resource-planning-erp/software) - [Business Management Software](https://www.getapp.ca/directory/581/business-management/software) - [Accounts Payable Software](https://www.getapp.ca/directory/237/accounts-payable/software) - [Fund Accounting Software](https://www.getapp.ca/directory/168/fund-accounting/software) - [Billing and Invoicing Software](https://www.getapp.ca/directory/240/billing-invoicing/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [Jobber](https://www.getapp.ca/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [Odoo](https://www.getapp.ca/software/102445/odoo) — 4.2/5 (1294 reviews) 4. [QuickBooks Online](https://www.getapp.ca/software/20428/quickbooks-online-edition) — 4.3/5 (8393 reviews) 5. [monday.com](https://www.getapp.ca/software/91734/monday-com) — 4.6/5 (5726 reviews) ## Reviews ### "The Only Way to Do Business" — 5.0/5 > **Matt** | *December 22, 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need. From powerpoint, to work, to excel, and even Copilot, this software keeps out business running. I dont know what we would do without it. > > **Cons**: I actually am not sure I have a dislike. It literally has every feature we need. My only complaint would be minuscule and would be how Outlook has changed over the years but that is nitpicking. > > I love it. I literally could not do my job without it. The integration from platform to platform is unmatched. There is no product like this on the market. ----- ### "Dynamics 365 conversion" — 5.0/5 > **Alexis** | *February 2, 2025* | Warehousing | Recommendation rating: 9.0/10 > > **Pros**: Great ease of use, easy to learn and easy to convert from another software. So many ways to look information up. > > **Cons**: I can't say there was anything I didn't like about D365 > > The whole process of converting from an in-house software to Dynamics 365 was so seamless. Maybe a few minor glitches but the Support team were able to easily get around whatever it was that caused the glitch. They were a great team. ----- ### "Good CRM but it could even be better." — 3.0/5 > **Gabriel** | *March 15, 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: - extensive data model: possible to create custom objects - able to capture all type of customer data > > **Cons**: - The interface could be more user-friendly, the standard one is not really the best - Sometimes it's hard to easily find what I am looking for - No auto-completion search with recent searches > > I use Dynamics 365 CRM every day to check customer data \& track my activities (calls, demonstrations, etc.). I prefer to use Salesforce CRM or Hubspot CRM ----- ### "Comprehensive and Scalable Solution for Business Operations" — 5.0/5 > **David** | *October 26, 2024* | Environmental Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs. > > **Cons**: One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules. > > My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations. ----- ### "The Ever Improving Dynamics" — 5.0/5 > **Regan** | *October 22, 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients. > > **Cons**: The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts. > > I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be. ----- Page: 1 / 234\ Next: [Next page](https://www.getapp.ca/software/90844/dynamics-365?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90844/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data