Deputy Reviews

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741 Reviews

- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great, user-friendly product!
Reviewed on 2024-09-23
Pros
It's super easy to pick up shifts, offer shifts, an see who is working. Very intuitive and easy to use.
Cons
Honestly, nothing I don't like. Maybe a few minor features to add such as being able to message coworkers, but overall no complaints.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
What a surprise!
Reviewed on 2023-05-25
It solved a really great problem for my company, since the program I was using before didn't help...
It solved a really great problem for my company, since the program I was using before didn't help me to monitor the time clock.
Pros
Really easy to use it, friendly interface and great customer service.
Cons
That it doesn't remember the hours we set and if they're different from the ones programmed we can't do anything about it
- Industry: Photography
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
A 360 app for managing workforce with some bugs
Reviewed on 2024-11-02
The app is easy to use and helpful but the bugs needs to be addressed.
The app is easy to use and helpful but the bugs needs to be addressed.
Pros
The news feed feature in deputy is very helpful and this is an innovative idea for a time tracking app.
Cons
There are a lot of bugs in the app.
1. In the ‘people’ section, not everyone in the organisation shows up. There is no filter there, just randomly some of the staff doesn’t show up in the list.
2. It some times calculates the time of the shift incorrectly.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy and reliable scheduling tool
Reviewed on 2024-11-07
Deputy has an insane amount of features that help with the management of a business, but we mostly...
Deputy has an insane amount of features that help with the management of a business, but we mostly use it for our schedules and shifts, which has worked amazingly because the platform allows you to work quickly and in a simplified manner. It has also helped us in decreasing our costs regarding wages because we are able to plan our shifts according to our sales and make sure that we are scheduling our staff in the right time. It has helped us improve our communication and it's an effective product to save time and approve simple things like day-off requests without directly communicating with a team leader.
Pros
Deputy is an intuitive tool and it's one of my favorites because it can build many schedules in a matter of minutes and not have you forget essential aspects like employee skills, costs, and locations. The platform is available to all our teams and that also means that when someone can't make it, another employee is able to immediately swap shifts with them without going through the process of making calls, but I'm also able to pick them based on skills. Deputy also considers the legal parameters and makes sure that everything is on the right track, taking in consideration paid breaks, vacation, and premium pay. Lastly, I like the recent addition of Artificial Intelligence into the schedule maker because it creates almost-perfect schedules with the right amount of members taking into account the costs associated.
Cons
My only issue with this software has got to be the mobile application, it has too many bugs and it's quite an inconvenience to use even though it should be useful for when we're not using our desktops. The app sometimes freezes randomly when using, especially when wanting to start a shift, and overall, it's a very slow app, when clicking on any function it will take ages to load the information, I wish this was improved as soon as possible because I want to be able to use the app without worrying.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
One of the best Scheduling tools
Reviewed on 2024-11-01
This is a great tool for scheduling that prevents confusion and makes the workplace feel more fair...
This is a great tool for scheduling that prevents confusion and makes the workplace feel more fair and interconnected.
Pros
Deputy makes communication, scheduling, payroll budgeting, and so much more wicked easy! The mobile app and website allow for there to be no communication, and everyone has access anytime they need or want.
Leave management is also a lot easier!
Cons
Sometimes the leave accrual can be a little difficult to set up properly, requiring some reconciliation between our payroll provider and it's figures. I wish they had a working integration with Paychex that didn't require paying Paychex.
Some staff have difficulty receiving push notifications, but there are also texts and email notification, and the interface can be a little confusing for first time users.
The automations for scheduling are difficult to set up and usually don't work with complex scheduling requirements.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Deputy Limitations on amount of location being used. Not exporting payroll timesheet to ADP ...
Reviewed on 2023-05-24
Could be better
Could be better
Pros
Keep track of time of employees, build schedule.
Cons
Help is not providing answers on problems like it was 2 years ago. Live chat is gone or specialist are not helping in all subjects
- Industry: Leisure, Travel & Tourism
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
team organization
Reviewed on 2024-10-22
It makes it easy to see the shift schedule from the application and thus have a clearer and more...
It makes it easy to see the shift schedule from the application and thus have a clearer and more detailed work organization
Pros
I find it a very useful platform where you can see the scheduled shifts and work schedules where you can have a perfect organization of time in the teams having the adequate control for the programming and assistance. The schedule can be viewed a month in advance and it also satisfies me to be able to organize myself in my other tasks and not cross times with my work
Cons
I like it and I find it useful, nothing has failed me since its installation
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Deputy Review
Reviewed on 2024-10-29
My overall experience was positive. As an employee it made it easy for me to track my timesheets
My overall experience was positive. As an employee it made it easy for me to track my timesheets
Pros
What I liked most about Deputy was the ability to clock in and out easily. It was also helpful that I was able to check my previous timesheets
Cons
What I liked least about Deputy was that it wouldn't let me clock into work anymore than 5 minutes before my shift.
- Industry: Warehousing
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good Tool for Shift Management
Reviewed on 2024-11-10
Pros
Time management for shift, news feed for internal communications and ease of shift set ups. Easy to use phone app for leaders and team members.
Cons
Integration with other tools , need to manually cancel shift to not accrue points

- Industry: Wholesale
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Deputy Review Software
Reviewed on 2024-11-30
Pros
The calendar which is where you can pick up and view the shifts available.
Cons
I think it could have more features and improvements on the speed of the app could be reviewed.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2024-09-03
Great experience, I'd definitely recommend it.
Great experience, I'd definitely recommend it.
Pros
It's a really great App if you have a company and the team. Deputy helps to organise many things within an organization. It allows managers to send the schedules, approve staff anual leave requests, see and share news feed within a company and a few other beneficial features.
Cons
We have no complains about this product.
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
We use Deputy for employee scheduling
Reviewed on 2024-01-08
As the primary user, I don't enjoy using Deputy, but it does the job that we need it to do.
As the primary user, I don't enjoy using Deputy, but it does the job that we need it to do.
Pros
It is necessary for us to have a scheduling software that has a mobile app with location services. Deputy does the job.
Cons
In the past 2 years Deputy has gone through a few updates where they changed the location of certain functions and did not have a tutorial on where to find the moved functions. Additionally, some of our employees work overtime and Deputy will not add them to the schedule if they have more than 40 hours.
- Industry: Financial Services Software
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Deputy Review
Reviewed on 2024-10-10
Pros
you can chat, schedule, and company blast if you need to
Cons
when some people dont respond and or the app may just simply need to be updated for bugs
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Deputy for Web Developers
Reviewed on 2023-11-22
Pros
The user interface is very interactive and easy to use. You can easily mark your absence/leave on calendar, daily check in and start your work timer.
Cons
It is not suitable for large teams as it can become more costly. The mobile app functionality lags sometimes and doesn't work as efficiently as the web version does.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Very bad customer service
Reviewed on 2024-02-24
Average. Clunky. Doesn't upload or reload screens reliably.
Average. Clunky. Doesn't upload or reload screens reliably.
Pros
Scheduling and timesheets. Seeing who is on shift.
Cons
Customer Service. Once you finally get through to someone there knowledge of Deputy is very limited, and most repeat what you can read off Deputy's website. They can't answer anything even slightly remotely complex. The phone support is a farce. A box ticking exercise to say they have it, it would seem.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Superb Employee Scheduling
Reviewed on 2023-09-12
Pros
It is easy to use and it has a mobile app
Cons
Sometimes I forget to log out and it should log us out automatically
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Recommended, but not for everyone.
Reviewed on 2023-05-02
It did improve our capacity to track where and when our workers were and how our costs should be...
It did improve our capacity to track where and when our workers were and how our costs should be distributed along our projects. In other words, it has been a good tool to admin/track/adjust our efficiency.
Pros
Deputy helps to accurately schedule workers and track their time. This helps the administration to check the efficiency and efficacy as most of the time, laboring hours can go out of hand.
Cons
Although Deputy helps with scheduling and hours tracking, as an admin user it does demand a lot of time toschedule, set tasks for workers, approve timesheets, adjust or modify.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Deputy helps me keep track of my work schedule and communicate with my team easily.
Reviewed on 2024-01-18
Pros
I love how easy it is to schedule shifts and communicate with my team. It has made managing my work much simpler.
Cons
I wish the mobile app was a bit more user-friendly and had more features for employees to interact with their schedules.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good product - essential for our business
Reviewed on 2023-05-24
Pros
The employee scheduling and annual leave tracking are really important features for us.
Cons
The timesheet approval process is quite long winded and it feels that the software is geared more towards restaurants or those on zero hour contracts instead of permanent/full time staff members.

- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Deputy helps a lot!
Reviewed on 2023-05-27
I'm quite happy with it, it's visually pleasing and helps especially when integrated to other...
I'm quite happy with it, it's visually pleasing and helps especially when integrated to other services.
Pros
It's easy to view everything I need - who's available, working hours, time worked in a month - copying single shifts is easy and managing leaves is a breeze. The UI is fairly simple and convenient, and getting started was super straightforward.
Cons
There's one main gripe I've had with the platform: there's no easy way to copy a 3-week planning. You can generate shifts automatically, but we specifically use a non-standard shift system and I couldn't find a way to quickly extend it through copy-pasting. I need to copy and paste each shift at a time. So improved copying and a scrolling view (not just locked to a month or week) would be nice additions!
- Industry: Supermarkets
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Deputy for supermarket staff scheduling
Reviewed on 2023-05-25
less time doing rosters, checking leave etc. easy for staff to logon, recieve shift updates etc.
less time doing rosters, checking leave etc. easy for staff to logon, recieve shift updates etc.
Pros
scheduling using the set shifts is great for staff with common shifts or set shifts. offering shifts out to others when someone can't work is easyexporting timesheets is easy
Cons
The set up was quite long winded and slow, but once it's done life is easy!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Mr Baker
Reviewed on 2023-06-27
Successful
Successful
Pros
How easy it is to set the Rita’s very user friendly
Cons
That if a employer has written a rota and not yet published an employee can not book unavailability last minute even though their rota has not been set out
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Most Easy App for scheduling staff
Reviewed on 2023-05-26
Excellent awesome
Excellent awesome
Pros
Easy user friendly All record of leaves is avalible to choose from.Everything on one click
Cons
Use friendly Easy features tonunderstandReports generation
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use App
Reviewed on 2023-05-25
Great experience with the app and very easy to use. A very handy tool for work
Great experience with the app and very easy to use. A very handy tool for work
Pros
Tracking and planning Rotas at work to help plan ahead for the months and getting budgets under control
Cons
That once done a week you can’t go back and change anything
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Basic tool that works reliably
Reviewed on 2023-06-04
Hoping shifts improves its offering
Hoping shifts improves its offering
Pros
Big improvement on using a annual system
Cons
Sometimes it just doesn't work which may be updates happening. It is also a very simple tool which is both positive and negative