VidCruiter

4.6 (117)
Pre-recorded & live video interviewing software

Overall rating

4.6 /5
(117)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
4.8/5

96%
recommended this app
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117 Reviews

Stephanie
Overall rating
  • Industry: Insurance Software
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

VidCruiter for the Win!

Reviewed on 2016-10-11

In my last role, I was assigned the not-so-small task of choosing a new video interviewing platform for our 50,000+ organization. Our recruiters source and interview literally hundreds of candidates a day, and with remote working capabilities being more in demand, it no longer makes sense for us to spend the money on flying every candidate in to our home office. I put in months of research, pros and cons comparisons, and cost analyses on every possible video interviewing software available on the internet, and I can honestly say VidCruiter is one of the best out there. I was blown away by the level of detail the demo call went into, and the representative I worked with was able to answer each of my questions, and even circled back on the specific ones he needed to find out more for. The trial period was lengthy and cost-effective, which allowed my managers to take ample time in testing the functionality across multiple groups to ensure it was a best fit. The software itself is amazing, and appears to be limitless in its capability from a UX perspective. Customizable design, easy to work with, security, organization, recovery options if a network connection occurs, you name it--they've got it! We invested in a broader package once we worked with the tool in its entirety, since every recruiter had a great experience working with it and said it came fully equipped with everything they need. My managers and I are very grateful to have come across such a great software, and will continue to invest since it will guaranteed only get better from here! Would highly recommend to any company of any size.

Mel
Overall rating
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great option for recruiting!

Reviewed on 2022-04-14

My overall experience has been extremely positive. Getting to know the team in meetings each week as we customised the product to our requirements was an absolute pleasure. They put me at ease and I could ask anything as we went along. I shall miss our weekly meetings!

Pros

Its far more user friendly than I was expecting! The online help that's available has been so useful while I'm still learning and I know that at any point I can reach out and get the support I need.

Cons

As I am relatively new to using VidCruiter I haven't come across anything yet that I don't like.

Alternatives Considered

Kallidus Learn and JobAdder

Reasons for Switching to VidCruiter

It ticked more boxes for our requirements and the price was more in keeping with our budget
Mike
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good platform with some issues

Reviewed on 2018-05-11

Customer service is generally prompt and helpful.
Better to ask the team than your specific contact.

Pros

The customisation of the roles, scores & weighting and positions are all fairly good.
Analytics can be useful.

Cons

Some features and processes don't feel intuitive or logical.
This makes somethings hard to design and/or implement.

Jenn
Overall rating
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Vidcruiter is an amazing site!

Reviewed on 2017-01-19

Vidcruiter has been an amazing site to use for our recruitment and training needs. Our rep from the start, has been incredibly helpful in assisting us on how to use the site, and always willing to fix any problems we have. With the amount of applicants our company receives daily, Vidcruiter has made the process more efficient, and helps us filter out candidates without us having to call each individual. Very happy with the service and site! would recommend this to all companies.

Pros

Applicant prescreens

Cons

there are no cons that we have regarding Vidcruiter!

Response from VidCruiter

Thank you, Jenn, your review is highly appreciated. Yes, Remi is one of the best on our team, he's always there to help everyone. We're happy to hear that you're satisfied with our services.

Emily
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Second to none for Video Interviews

Reviewed on 2022-06-20

The team is very quick to respond and action anything we request added, modified, or changed. They are working to roll out new changes all the time.

Pros

We hear from candidates constantly that they have not experienced anything like the video interview capability. Our managers benefit greatly from being able to share the links saving valuable down time between interviews.

Cons

Having the ability to have built in checklists to ensure compliance would take the document onboarding processes to the next level.

Alan
Overall rating
  • Industry: Higher Education Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One of the best product I have ever used!

Reviewed on 2017-01-19

The team is great to work with and they totally understand your business needs and will offer direct solutions rather than workarounds. The Product itself is very well designed and easily configurable to customize your needs on the fly. No need for custom coding in most cases. The company listens to their customer needs/Feedback and adjust/upgrade the product roadmap accordingly.

Pros

Very robust, flexible, and well designed, easily configurable.

Cons

None

Response from VidCruiter

Thank you for considering us as one of the best product you have ever used! Our platform is indeed designed to be customized to every customer and their needs to make their recruitment solutions easier.

Alanya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

VidCruiter customer service is second to none

Reviewed on 2022-06-21

Just outstanding. [SENSITIVE CONTENT]'s team is like... friends. Coworkers. I have to remind myself sometimes that they are an entirely different company who likely have other clients beyond just me. It feels like I'm the priority, and I deeply appreciate it.

Pros

I'm fresh out of public education and have never used a system like this. So for my first, you've set the bar high! In particular, the customer service support team is amazing! Their turn around time, problem solving, and "teaching a girl to fish" way of working together, has me feeling like they are legitimate colleagues.

Cons

I don't have anything to compare VidCruiter with. I guess the only thing is, we also use Bullhorn, and if there were an integration system, I would LOVE that, but a little "copy/paste" isn't killing my time.

Joanne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great site

Reviewed on 2017-01-20

I can't imagine any feature that is not available that can help in classifying, sorting and screening applicants. The customer support (CS) is always friendly and available with a very fast response time. I have found that if I do not have time to go through my own site to make a change, CS is happy to make it happen for me and lets me know when it's complete. Alternately, if I wish to know how to make changes, (CS rep) has been available to guide me via written or on screen navigation and has patiently walked me through instructions. We are very happy with VidCruiter.

Pros

Customer support and availability to customize features to suit as needed.

Cons

A lot of features I personally don't use so lots to look through.

Response from VidCruiter

One of our many goals is to provide the best customer service to all of our clients. We know that sorting and screening applicants is not an easy task. We're glad that people like you, Joanne, who use VidCruiter hiring platform are pleased. At VidCruiter, we also believed that including the company's culture is essential.

Cristina
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great all-inclusive product with a company who provides exceptional customer service

Reviewed on 2022-04-12

Pros

Organized platform that can be tailored to our needs, all-inclusive, excellent customer service. Great for our applicants and clients.

Cons

We do not have any cons as of right now.

TeAshah
Overall rating
  • Industry: Insurance Software
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great

Reviewed on 2022-09-16

* Great experience
* The team team is very help and propmt

Pros

* Easy to use
* Great for holding/ storing information
* Phone interview/ live interviews
* Watch candidate videos

Cons

* Troubleshooting issues may arise at times

Jonathan
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

VidCruiter has become indispensable.

Reviewed on 2015-06-29

For the most part, candidates report VidCruiter is easy to use. There are of course issues with platforms and software every now and then, but these are a minority of cases, and customer support is so excellent that I don't feel these cases are a detriment to our hiring goals. Every case is solved expediently. I especially appreciate that customer support will call my candidates directly, so the responsibility for solving the issue is on VidCruiter and not my candidates or me. In this arena, Remy deserves praise. When I call for help, he almost always answers the phone, and when he doesn't, I get a return call promptly. He's always courteous and clear, even when my questions belie human error or lack of understanding on my part.

Principals love VidCruiter, specifically the video interview and the references. 1. Video interview -- Last year, our initial screen was a phone screen conducted by me. I would share my notes and ratings with our five principals for them to decide whether they wanted to use their limited and precious time to schedule a phone interview. This year, we use the VidCruiter video interview in place of the initial phone screen. My principals report that they feel much more confident moving forward to phone interviews based on the video interview. They also report that there have been far fewer "dud" phone interviews this year than last year, meaning the video interview has provided far more useful information than our phone screens last year. 2. References -- Last year, one of the principals would call each reference, take notes, and share written notes with the other principals. This year, all 5 principals can read each reference's words directly. The potency of the references is greatly augmented. Also, I'm able to ensure that all references have been collected by a certain date/time, so we're able to make hiring decisions much more quickly than before, when we had to wait to catch references on the phone.

Response from VidCruiter

Thanks for the feedback. I know we fixed all the issues you had before and I hope we are providing you with a great hiring experience. We appreciate your feedback as always.

Christopher
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Vidcruiter is a helpful tool that offer amazing features.

Reviewed on 2018-02-14

Pros

Vidcruiter has great, responsive customer service. The software ultimately does save time with our on-boarding process.

Cons

because it is not very user friendly, it does not inspire user to take full advantage of its capability

Response from VidCruiter

Hi Christopher,

We are glad to hear that our platform is saving you time and that our customer service has been great.

It's important to note that you have access to unlimited training sessions to ensure that you are fully trained to take full advantage of your platform. Our Client Success team would be more than happy to schedule more training with you to help you overcome any lingering concerns. Please feel free to reach out to the Client Success team through the platforms built-in chat feature, by email, or phone to get something set up.

Tsvety
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The BEST video interviewing platform

Reviewed on 2017-01-21

We reviewed more than ten vendors that offered video interviewing applications and went with VidCruiter because they offered the most robust solution at a very reasonable price. The implementation was quick and easy. The UI is user friendly and recruiters, hiring managers and candidates have no problem using it. Their support is outstanding and they have made many customizations to the product based on our specific use case. Thank you

Pros

- live interviews where you can have as many as 6 people attending
- questions are not only in written form, but also video
- you can add question scripts to the live interviews to guide the interviewer
- hiring managers can rate and provide comments on every answer, not just overall feedback/rating
- rating can be based on a competency model that interviewer can refer to
- being able to add disqualifying questions
- various workflows to the recruiter/candidate/hiring manager
- ability to use email templates, intro videos and company branding
- ability to test excel and typing skills
- interview calendar sync with Gmail

Cons

No integration with Salesforce/Jobscience, but I know they are working on it

Response from VidCruiter

WOW! Remi and I we're blown away with your comment "The BEST video interviewing platform". Thank you so much for the great appreciation, it fuels our desire to strive more and bring VidCruiter to higher heights. Truly, this is our mission here at VidCruiter. Furthermore, we now integrate with Salesforce and Jobscience.

Camera
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Associate Recruiter

Reviewed on 2018-12-04

It's a very helpful software to use for work. Simple.

Pros

It's easy to use. You can always categorize things and do easy searches by different sort categorizes too.

Cons

It breaks down too often.
When you sign in else where it logs you out of where you were before.

Response from VidCruiter

Hello Camera,

Thank you for the feedback. We're glad that your overall experience has been great.

In the past 12 months, our uptime was 99.99%, so we're unsure what breakdowns that you experienced. Feel free to reach out to our Client Success Team to discuss any specific times in more detail. Our goal is to ensure that every user has a seamless experience.

We understand that it may be inconvenient when you can't log in concurrently from two separate devices, but this an important part of us offering the industry's highest security standards. Security is a top priority at VidCruiter, which is why measures like this have been implemented. This feature is a great way to prevent someone from using your credentials to perform malicious activities. We also offer clients unlimited user licenses so that users never have to share a login and conflict with each other. Again, feel free to reach out to us if you would like additional help with setting up users and permissions.

Terry-Ann
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

VidCruiter Review

Reviewed on 2017-01-20

VidCruiter has made may job so much easier. It allows us to hire the right candidates and it filters out the ones we don't need. (Saves so much time). I want to thank the VidCruiter Team for all the support with this application.
Five Stars all the way.

Pros

It is easy to use, the filter feature, it stores all the candidates information.

Cons

It doesn't show the exact date a position is posted only month and year.

Response from VidCruiter

Hello Terry-Ann, we're glad our hiring platform has made your job easier! Saving you time is something we aim for. We'll be passing your thanks to our support team!

Karen
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

It provided the structure which was lacking prior to it's implementation

Reviewed on 2017-09-05

It is very dependable and I do enjoy the ease of use

Pros

Ease of use and dependability, it has made the process so easy and anytime something has to be changed, it is a seamless process

Cons

I really haven't really found anything that was frustrating, or that was unable to be corrected easily.

Anthony
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A great way to learn more about candidates (and their investment in our process)!

Reviewed on 2017-06-02

I've had nothing but incredible support from the VidCruiter team! They've worked with me to find personalized solutions for our hiring processes and have been a real joy to work with!

Pros

VidCruiter allows our recruiters to get strong, additional data points on applicants before investing too much time on a candidate. This ultimately means we can pass better files on to hiring managers. I also believe that the ease with which candidates use the platform increases their confidence in our organization as talent-minded.

Cons

In order to use the product in the most effective way possible I do need to have a strong organizational system to manage it. Our version doesn't sync neatly with our applicant tracking system.

Alexandra
Overall rating
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

VidCruiter - The Recruitment Software That Supports Your Company Needs!

Reviewed on 2022-02-07

Vidcruiter's prompt support. They reply very quickly and provide real solutions. Not many companies do this. I also enjoyed their abilities to critically problem solve as well as come up with creative solutions to meet our company requirements.

Pros

- The automation that can be built into each workflow.
- Simple software that supports complex business processes

Cons

- Withdrawal reason field when an applicant decides to withdraw their candidacy from a position.

Jennifer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Vidcruiter is the answer to our Recruitment Prayers

Reviewed on 2017-01-23

Vidcruiter makes the process of interviewing thousands of candidates so much easier. The staff is always quick to help and answer any questions for both our team and potential candidates.

Pros

Vidcruiter team is easily accesible
Very user friendly

Response from VidCruiter

Thanks, Jennifer, for considering VidCruiter as an answer to your company's prayer. We're glad that you're also happy with our customer service team.

Mohamed
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

VidCruiter is A Great Choice For Your Staffing Needs

Reviewed on 2022-11-16

Pros

VidCruiter's simple design allows me to focus on interviewing and hiring the best people for any job. Second, VidCruiter has been designed to empower me to move faster, and make decisions.

Cons

VidCruiter is a great tool for measuring candidates' performance during an interview. However, it could do with some additional search options. For example, it would be great to be able to search for a specific candidate based on their performance during a specific interview, rather than having to search for each interview separately.

Brittany
Overall rating
  • Industry: Higher Education Software
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic!

Reviewed on 2022-03-03

VidCruiter has saved us so much time with reference checks. The ease and simplicity of the program is great. So glad to have this process automated! References are more detailed and response times are much quicker!

Pros

Great organization to work with. The implementation process was smooth and support was great!. Overall, the system is user friendly and easy to navigate. The support team was responsive to questions or concerns.

Cons

I have no cons to report! I found the program to be exactly what we needed.

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

VidCruiter saves time and has increased the eficiency of our hiring process

Reviewed on 2022-01-18

Great company to work with. The implementation team was outstanding and is still available to help us whenever we have questions. The support has been amazing.

Pros

The integration of Vidcruiter has been great! Our Hiring Managers love the product and it is saving time in our hiring process.

Cons

Template set-up was a little tricky in the beginning but once you learn the process, it becomes easy.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

This software has it all!

Reviewed on 2020-02-06

Our trial period has been great. Support is A+ and so far the platform is awesome.

Pros

I really like that that the process for the applicant and recruiter can be customized to our specifications from start to finish.

Cons

The only con that I can think of is the applicant having to download an app to do a video interview. I think that deters some people.

Ben
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Vidcruiter - a great tool and company

Reviewed on 2017-01-20

We started working with Vidcruiter over a year ago. We are a fast paced growth company with a global footprint and needed recruitment software that was professional and reliable whilst still customisable to our requirements.

Working with Remi and Sean at Vidcruiter has been fantastic, they took the time to understand our business, produced a fit for purpose tool and continue to tweak and refine things for us and the responsive customer service is first rate.

Response from VidCruiter

Big thanks Ben for that wonderful review. Yes, Remi and I always make sure that we are hands-on with each and every client we're working with. We guarantee that each of our customer's needs are addressed as to what they want.

Alaina
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Vidcruiter

Reviewed on 2017-01-20

Customer support has been an amazing help with all my Vidcruiter needs. Vidcruiter is very organized and allows me to do my job with ease.

Pros

Great customer service

Cons

I have made a few suggestions of things I would like to see or have looked into. I have been told I am on a list for IT to look at but it has been months with no feedback.

Response from VidCruiter

Alaina, thanks for the praise towards our customer support! They're well-trained to provide you with the best customer service experience possible. As for the IT request, they're very busy at the moment but they have most definitely have not forgotten about you.