Neon CRM Reviews

My experience, again, has mostly been positive. Initially, I encountered a learning curve but I am appreciating that curve now. I also appreciate the customer service I've received from Neon CRM. In addition to the private sessions that have been enormously helpful, I can join various courses on specific aspects of the software. I can also sit in on "Office Sessions" which has been informative. And it helps to have access to various tutorials that I can reference repeatedly if need be. All in all, it has been a very positive experience.

It was good when it was just Arts People. Simple and clear Ever since Neon purchased it, prices have increased and customer service has plummeted, particularly as it relates to billing/invoicing.
Neon should consider making things technologically easier, not more difficult. Consider non-techies are doing this work internally and externally.

Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements in that time, and expect the platform to become even more robust. In fact, one of the most endearing features of the Neon ecosystem is the monthly update and the associated webinars introducing new functionality. HOWEVER, as noted above: invariably, there is an excruciatingly long wait time before support tickets are answered.

One of the main reasons we wanted to a CRM to track a schools participation doesn't really work. We are considering other platforms that might be able to offer this.

I do like this program for its donation and I love the Neone ONe Library with videos and self-training. However, this product does not fully meet our needs, and I am having difficulty convincing Board Members to use Neon One. Some will not log in.

As a very, very small non-profit, we had been using a patchwork of (mostly free) digital products to manage client lists, event management, registration, and fundraising. For a modest cost, we have now integrated all of those functions into a single online system - which has saved us countless hours of time and provides vastly superior access to meaningful, and accurate, data.

Upgrading from an Excel donor database to Neon has brought our organization to a new level that I didn't anticipate. Beyond safely organizing donor information and easily exporting donor reports (expected), we now have a seamless donation process that allows us to quickly thank donors and keep in contact with them, showing our appreciation and cultivating long-term donor relationships (i.e., beautiful online donations forms, automated acknowledgement/thank you emails for donors, easy-to-use email marketing builder for donors and e-list subscribers).

Things were good before Neon bought Arts People. Since then, things have gone downhill. We are looking for an alternative. If it weren't so hard to migrate data, we probably would have left already.

The support team has been a great awesome. They are quick to respond and work with us to help solve our challenges.

Overall, we are very happy to have Neon. It is excellent for everything on the donor side and for tracking and creating donor forms around campaigns. It works well with Constant Contact, and we are working on using it to transfer data to QuickBooks Online. This automation is great, but takes time to set up, which is understandable.

NEON has allowed us to streamline our systems from 3 different platforms into a single place to remove duplication of efforts.

I inherited the system and at first it felt less robust than programs I’d used before. But once you understand, it’s a terrific tool!

It's been fine and we would recommend to other orgs, But need to cancel now, please

Neon CRM allowed some excellent integration with third parties (like SMS contact), but I did wish they did more in-house.They were constantly working to improve donor deduplication, but they'd not quite perfected it when I left BBBS-ETN.

We chose this software because it appeared to be able to do everything we needed it to. However, when getting into it more fully we consistently run into obstacles.

It is a core component of our business at this point, which we use daily. It stores so much information and organizes it in an extremely accessible manner. The various functionalities are used by our non-profit organization every single day. It seems like every aspect is useful and functional. As an organization, we have been able to eliminate other competing premium softwares and instead use Neon.

If your experience is anything like mine was, you are currently struggling with outdated software. You are having to maintain multiple databases manually in order to do all the things that are standard operating procedures in these fast-paced days, and you are working on a shoestring budget with a great but stretched staff.

For me, this is where Neon came in to help us. Is it perfect. No. Of course not. Unless you have a zillion dollars to house your own tech department you are unlikely to find absolute perfection. Is Neon, in my opinion, the closest thing to perfect for a non-profit organization? Yes!

Why do I think that?

1) Technology upgrades every 18 months (at the longest) which is almost impossible for a non-profit to keep up with while remaining competitive within today's business world. Neon is an ever-evolving system that shares functionality with all Neon clients; your membership database is always up-to-date with new innovations appearing and available to be customized to meet your needs for reasonable pricing (unlike other systems that, in my experience, started customization at around $25,000 a piece).

2) When hosting our own CRM on-site, we were responsible for maintaining our server; with an aging server and without a hardware specialist on staff, our data was always at risk, even though it was backed up. With Neon, our system is now a cloud-based system, leaving the hardware support to the experts at Neon. This was not only a worry off our backs but also a fiscal savings.

3) In order to keep up to date, we were maintaining multiple databases. We had our member database, our event database, our website member-only database, and our email database. This doesn't include the QuickBooks upkeep and our area membership lists that had to be maintained and exported separately on a monthly basis. Needless to say, this ate up a lot of time and was susceptible to human error. With Neon, everything was in one place (Please note we chose to use Neon's email because another service would mean we once again would have to import/export data and not have the tracking material on the records where we wanted them). This was a huge benefit. Having everything available in one place freed up our staff to work on other projects and spend time on long-term strategic planning as opposed to just working in the moment.

4) With our old system, we were the experts. We were all alone. If we wanted customer service, the vendor could sort of help but the service teams wouldn't take time to understand the way we were using the system and could only provide generic answers. With Neon, we have experts at the end of a chat or a phone call (depending on your needs and service package) who can log into your system, see what you are seeing, and team with you to find an answer to your issues.

5) With our old system, our volunteers and members had limited abilities and options available to them. With Neon, our volunteers and members have a greater level of interaction with their own records, as well as with each other.

So with all that said, my overall advice is get Neon. But when you do jump in also be realistic and patient with both Neon and your staff. Remember change is always hard. Expect that the transfer of data will be stressful. Expect that the first six months will include hiccups. Expect that in a year you will be an expert in NEON. Expect that your "sophomore" year experience will make it all worthwhile.

Overall my experience has not been great. In particular I have been extremely disappointed by the technical support or lack of support. We pay for telephone support but can never reach anyone or get anyone to return calls