--- description: Detailed reviews on Twilio based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Twilio with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/1537/speech-recognition/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.ca/software/90610/twilio-communications-platform Page: 1 / 24\ Next: [Next page](https://www.getapp.ca/software/90610/twilio-communications-platform?page=2) > Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems. > > Verdict: Rated **4.4/5** by 566 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Twilio Reach customers on their favorite channels with flexible APIs for SMS, WhatsApp, voice, and email, all powered by real-time data and AI. Personalize every interaction by unifying customer data into a single profile, making it easy to deliver meaningful experiences across your business. Launch new customer engagement solutions quickly, thanks to a platform designed for builders with transparent pricing and easy integration. Scale confidently with proven reliability, global connectivity, and trusted infrastructure that supports both startups and enterprises. Protect your users and fight fraud with built-in authentication and identity tools, keeping accounts secure while streamlining verification. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 566 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording Software ## Integrations (6 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Speech Recognition Software](https://www.getapp.ca/directory/1537/speech-recognition/software) ## Related Categories - [SMS Marketing Software](https://www.getapp.ca/directory/1291/sms-marketing/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) ## Alternatives 1. [SlickText](https://www.getapp.ca/software/111837/slicktext-com) — 4.8/5 (272 reviews) 2. [EZ Texting](https://www.getapp.ca/software/20491/ez-texting) — 4.5/5 (273 reviews) 3. [Klaviyo](https://www.getapp.ca/software/105931/klaviyo) — 4.6/5 (540 reviews) 4. [ClickSend](https://www.getapp.ca/software/2057523/clicksend) — 4.3/5 (93 reviews) 5. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (225 reviews) ## Reviews ### "Good option to integrate communication into your developments." — 4.0/5 > **Milton** | *August 30, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. > > **Cons**: Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. ----- ### "Excellent telephony tool" — 5.0/5 > **Suzanne** | *June 10, 2026* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: Excellent Telephony system providing outbound priority disciplines to meet business needs and customer contact. Robust and dependable supporting large volumes of leads. > > **Cons**: Given its detailed and multi functional it takes a bit of training ing and practice to get used to all the functionalities but that’s a nice issue to have. > > Outbound customer dialler system, priorities preset to ensure call times achieved. MI to overview performance ----- ### "Secure and cumbersome" — 3.0/5 > **Verified Reviewer** | *July 29, 2025* | Nonprofit Organization Management | Recommendation rating: 3.0/10 > > **Pros**: It makes the work possible, even if it is cubersome. It allows for secure access and connection to the team. > > **Cons**: My use was on a customized platform, and it feels very hard to navigate. I continually have to reference the help guides. And the security aspects, although necessary, require frequent and repeated logins. > > It made work that had to be secure possible, even though it feels cumbersome. For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult. ----- ### "Powerful Messaging" — 4.0/5 > **David** | *January 7, 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Twilio is very powerful and allows me to not only send bulk emails but also text. App is very secure. > > **Cons**: Learning curve was a little difficult at first but it didn't tak elong. Once set up, there is little to no interaction, > > My experience with Twilio is positive. Once I got it set up, it just runs in the backgorund with no input on my end. ----- ### "Good Service" — 4.0/5 > **Jessica** | *November 6, 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: what i like most is the software and communication and how quick it was to get the calls done most of the times with no issues. > > **Cons**: the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system. > > for the most part twilio was a good source thru my employer and communicating with customers and the leniency to make the calls ----- Page: 1 / 24\ Next: [Next page](https://www.getapp.ca/software/90610/twilio-communications-platform?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90610/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data