Bitrix24

4.2 (945)
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CRM, collaboration, and communication management suite

Overall rating

4.2 /5
(945)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.0/5
Customer Support Software
4.0/5

82%
recommended this app
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945 Reviews

Paulo
Paulo
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great task management platform. Great freemium version!

Reviewed on 2024-04-02

Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to...

Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!

Pros

For task management it's FREE, it's easy to set up, it's easy to use.

Cons

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Response from Bitrix

Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth.

MArco
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Bitrix CRM

Reviewed on 2024-10-22

It was good. i use it every day as my CRM software.
It help me manage customer needs

It was good. i use it every day as my CRM software.
It help me manage customer needs

Pros

First that it has a free version to try and understand before buy it.
Secondo, the fact that is a really good SaaS software, in just a minute you can deploy a CRM :)

Cons

Interface is a little too complex and colorfull.
it has few personalization option for me

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Marco! We look forward to continuing to support your firm's growth and success.

Felipe
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Not the best CRM, but simple and not expensive

Reviewed on 2024-10-06

Pros

It is very simple to use, it has a lot of options but doesn't feel heavy

Cons

The UX is not the best, sometimes It takes some time to understand where the things are/

Response from Bitrix

Hi Felipe! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Jesse
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

All Services under One Advanced Umbrella

Reviewed on 2025-01-09

24.7.12.365 cloud PM, VC, BIM persistent chatting rooms, and milestones project management guru.

24.7.12.365 cloud PM, VC, BIM persistent chatting rooms, and milestones project management guru.

Pros

Unique multi-purposed UFI design for mega and encrypt project and tasks management and UC, UCaaS and BIM services under one umbrella.

Cons

I'm much OK with all modules it has, nothing to air for now.

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Jesse! We look forward to continuing to support your firm's growth and success.

Tembi
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Bitrix24 provides a lot of features for your business

Reviewed on 2024-04-11

Pros

I liked the versatility of the features and having them all on one platform.

Cons

I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.

Response from Bitrix

Thank you for your review and for highlighting the versatility of Bitrix24, Tembi. We're proud to offer a comprehensive platform that meets a wide range of business needs. We understand your concerns about user-friendliness and acknowledge that the technical nature of our features can be challenging. We're committed to improving our platform's usability and providing resources to help users navigate our system more easily. Your feedback is crucial in guiding these improvements, and we're grateful for the opportunity to serve your business needs better. Thank you for choosing Bitrix24 as your all-in-one solution.

Francesco
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

If you need a tool to make your business simple, look elsewhere

Reviewed on 2024-09-23

Bad, I've deleted my account after the trial since I had too many issues and lost time while...

Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it

Pros

Surely it's full of features, basically anything a CRM can have.

Cons

Its price and assistance are very bad. It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful. Design can be better too.

Alternatives Considered

Flowlu and Asana

Reasons for Switching to Bitrix24

I didn't actually. I moved to anther CRM, Freedcamp.

Response from Bitrix

Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Not very user friendly

Reviewed on 2024-04-22

Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or...

Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress.

Pros

I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system

Cons

It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Switching to Bitrix24

It was mostly cost for most of the customers that have decided to use it.

Response from Bitrix

Thank you for taking the time to share your feedback. We're glad to hear that the extensive features of Bitrix24 caught your attention. We understand that the complexity of our system can sometimes be challenging, and we're continuously working on making our platform more user-friendly and intuitive. We appreciate your honesty and will take your comments into consideration as we strive to improve.

Mehmet
Overall rating
  • Industry: International Trade & Development
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One of the perfect

Reviewed on 2024-03-18

We are a team of 4 people, which is in different location and country. We chose Bitrix for its...

We are a team of 4 people, which is in different location and country. We chose Bitrix for its simplicity, multi-language and are used on android.

Pros

There are a maximum of options with an easy to use interface.

Cons

What I like about plsu is the application on android. I did not find an application that has other resemblance with the web version.

Saskia
Saskia
Overall rating
  • Industry: Restaurants
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Solution for Effective Project Management

Reviewed on 2023-08-08

Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer...

Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group.

Pros

Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication.

Cons

CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation.

Tameem
Tameem
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

My favorite CRM

Reviewed on 2023-12-20

I tried and worked with many CRM's before I stuck with Bitrix24

I tried and worked with many CRM's before I stuck with Bitrix24

Pros

So simple and collect all the tools for managing your leads together

Cons

When the connection goes wrong, we can lose so many unsaved updates

Huthayfa
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bitrix24 is the best thing happened to me at work

Reviewed on 2023-10-18

I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable...

I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable progress at work.

Pros

Everything about Bitrix24 is awesome. It just makes doing work easier and more productive

Cons

Nothinh I dislike about Bitrix24. It's a must have for any busienss .. that's how I see it

Alternatives Considered

Zoho CRM and Odoo

Reasons for Choosing Bitrix24

Bitrix24 gave me everything I ever dreamed to have in my work

Switched From

Pipedrive and monday.com

Reasons for Switching to Bitrix24

Price, scalablity, and complete functionality
Connor
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Keeping everything in the same place; tasks, tools and teams.

Reviewed on 2024-10-28

Proven game changer tool for empowering team meetings to be more productive and professional.

Proven game changer tool for empowering team meetings to be more productive and professional.

Pros

I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned.

Cons

It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.

Response from Bitrix

Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Deanna
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Complex but worth it!

Reviewed on 2024-09-30

I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's...

I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one.

Pros

The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.

Cons

Performance issues sometimes and issues when trying to use the mobile app.

Response from Bitrix

Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success.

Petras
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Streamlined options that make it effortless to create and manage tasks.

Reviewed on 2024-08-21

Team members can define, assign and track tasks based on milestones while keeping task files and...

Team members can define, assign and track tasks based on milestones while keeping task files and feedback all in one place. Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows.

Pros

Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version.

Cons

The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards.

Response from Bitrix

Thank you for your review and for being a part of the Bitrix24 community, Petras! Your insights are valuable as we strive to enhance our platform.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

All-in-one Management Tool

Reviewed on 2024-06-04

Overall, Bitrix24 did everything that our team needed, communication tool, time management, task...

Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc.

Pros

I like how it has a lot of functions and can be integrated with other tools, so it's a one-stop shop for everything we do for work.

Cons

Since it has too many functions, some don't work as well as we want. It is also laggy and has many bugs (but maybe we have too many users).

Response from Bitrix

Thank you for your review and for choosing Bitrix24 as your all-in-one management tool! It's great to know that Bitrix24 has met your team’s needs in various areas. We are continuously working on improving the platform to ensure a smoother experience for all users.

Ewa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Employee Scheduling Program

Reviewed on 2024-04-19

Pros

I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM.

Cons

I have used Bitrix24 for a long time now and it hardly fail me while using it.

Response from Bitrix

Thank you for your positive review! It's great to know that our platform has been reliable for you over time. We appreciate your trust in switching from other services to Bitrix24 and look forward to continuing to support your success.

Djaffar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best tool for collaboration

Reviewed on 2024-10-30

Very nice experience. We recommanded this product to many friends.

Very nice experience. We recommanded this product to many friends.

Pros

CRM, collabortive tools and continous improvment and innovation

Cons

In CRM some features are slow to load information (like deals)

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success.

Nathalie
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

A Powerful Tool You Need!

Reviewed on 2024-04-16

Pros

What I love most about Bitrix24 is that we only need one system to handle everything! I don't need 3 separate systems for accounting, CRM, task management- I only need just this one.

Cons

I've had plenty of time working with Bitrix24 to test out it's performance and it hasn't let us down! I have no dislikes.

Response from Bitrix

Thank you for your glowing review, Nathalie! We're delighted to hear that Bitrix24 has become your all-in-one solution for accounting, CRM, and task management. It's our goal to provide a powerful and reliable tool that meets all your business needs. Your satisfaction and success with Bitrix24 mean the world to us. Thank you for choosing us and for your trust in our platform.

Antonella
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

The overall experience was good.

Reviewed on 2025-01-14

The overall experience was good. I use it quite a lot, but it leaves me wanting more. Some basic...

The overall experience was good. I use it quite a lot, but it leaves me wanting more. Some basic functionalities, such as visibility settings, role management, and profile handling, are crucial and contribute to this feeling of not enough.

Pros

No limitations on adding more steps or status to the pipeline. Others CRM dont allow you to add more that 8 or 9 steps. Free Plan available which is perfect for small Business

Cons

Lots of basics options are blocked on free plan. For example for basic functionalities like basic roles and profile customizations, role customization.

Response from Bitrix

Hi Antonella! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

brian
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Support have good knowleage

Reviewed on 2024-11-25

I am more and less new, but they are good to help us

I am more and less new, but they are good to help us

Pros

I get my solution and I can now work better

Cons

The support Waite time was the worst, took to long time

Response from Bitrix

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Brian. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Andy
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Worth Considering If Your After a CRM

Reviewed on 2024-06-30

Pros

Bitrix24 has a ton of features without being to overwhelming. If your after a CRM its worthing spending a bit of time with Bitrix and compare it to other products. I prefer it to Hubspot. It also has many other features including task management, a website builder, worktime tracking plus many more!

Cons

I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I use. Its likely it could replace quite a few but not all of them.

Alternatives Considered

HubSpot CRM

Response from Bitrix

Thank you for taking the time to share your experience with Bitrix24, Andy. We encourage you to explore all the features Bitrix24 has to offer. We believe that with more time, you'll discover even more ways our platform can streamline your business processes and enhance productivity.

Hrach
Hrach
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Testing the CRM

Reviewed on 2024-03-25

Pros

Overall not too bad, or even could be good for other purposes other than B2B Sales.

Cons

For B2B Sales - not the best and user-friendly CRM.

Response from Bitrix

Thank you for sharing your feedback on testing Bitrix24 CRM. Your insights are valuable to us as we continuously work to improve our platform and better meet the diverse needs of our users.

Aaron
Overall rating
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

An OK ERP platform if you have tech people on staff

Reviewed on 2024-09-10

After playing around with it for a while, we abandoned it.

After playing around with it for a while, we abandoned it.

Pros

On the surface it seemed to be a good "ERP" for SMEs

Cons

Difficult learning curve, would have had to hire a consultant to set it up.

Response from Bitrix

Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

Getchen Ann
Overall rating
  • Industry: Online Media
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Software Review

Reviewed on 2024-06-12

Pros

Its very easy to navigate and friendly user

Cons

I am good with all the features inside the Bitrix

Response from Bitrix

Thank you for your review, Ann!

Abel
Abel
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Avis bitrix24

Reviewed on 2023-10-11

it's a good software that allowed me to have less time at work in the management of my company and...

it's a good software that allowed me to have less time at work in the management of my company and to be closer to my customers, however it should review its price

Pros

allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software

Cons

what makes it less competitive with others is its high cost