Pipedrive

4.5 (3,034)
Write a Review!
CRM solution for salespeople

Overall rating

4.5 /5
(3,034)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

94%
recommended this app
Sort by

3034 Reviews

Amanda
Amanda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Optimizing sales with Pipedrive

Reviewed on 2023-09-04

Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship...

Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship management service for little businesses. It's a good product overall, but it doesn't get nearly enough credit or attention.

Pros

It's the greatest pipeline tool I've used, plus it integrates with a ton of other services, so you can do cool stuff like having it dial leads for you as soon as they're created.

Cons

Pipedrive does not have any big flaws in my opinion. Pipedrive is a promising CRM platform with strong future prospects. I just feel like Hubspot, which handles a lot of marketing, is the most comparable service, and that not enough people are aware of Pipedrive.

Response from Pipedrive

Hey Amanda,
We truly appreciate the detailed feedback! Thank you!
Reach out to our Support if there is anything we can help with.

Daniel
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Pipedrive works well for Customer and Sales management.

Reviewed on 2024-03-08

Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of...

Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects.

Pros

The Comprehensive Visuals and Presentations.

Cons

It requires some experience to create the process properly, is a bit difficult to create all the "funnels"

Response from Pipedrive

Daniel, thank you for sharing your experience with Pipedrive!
Let us know if you need any help!

Alec
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Pipedrive can't compete with some bigger vendors

Reviewed on 2024-12-03

I only used pipedrive for about a year. I feel like I could have gotten the same amount of value...

I only used pipedrive for about a year. I feel like I could have gotten the same amount of value out of a spreadsheet.

Pros

It has a super easy user interface. Not a whole lot of features needed to use it for pipeline management.

Cons

A lot more stripped down contact management tool than some of the other major players.

Response from Pipedrive

Hello Alec,

We appreciate you taking the time to share your thoughts.

Pipedrive is designed to be a simple yet powerful tool for managing pipelines, and it’s tailored for teams that value efficiency and ease of use. We’re always working on adding new features and improvements to better meet the needs of our users.

We value your input on the contact management aspect and will certainly keep it in mind as we enhance our offering.

If you ever decide to revisit Pipedrive, we’d be happy to show you the latest updates and discuss how we can better support your workflow.

Thanks again, and we wish you success with your business tools!

Best regards,
Pipedrive Team

Sitav
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

ENDLESS Possibilities and Knowledge at Your Fingertips

Reviewed on 2024-10-31

Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have...

Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account.

Pros

I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client.

Cons

It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs.

Response from Pipedrive

Thank you for your feedback!

Ryan
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Tool For A Great Price

Reviewed on 2024-09-25

Overall it is a great tool that has great potential and I hope they improve on areas where they...

Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors

Pros

Pipedrive is great, it has a simple workflow while allowing a lot of customisation

Cons

The email feature is lacking, considering the competition's features set in this area.

Alternatives Considered

HubSpot CRM

Reasons for Switching to Pipedrive

Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features.

Response from Pipedrive

Thank you for your feedback!

Mayra
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Pipedrive review

Reviewed on 2024-05-21

overall I will give Pipedruve a 4 out of 5 stars

overall I will give Pipedruve a 4 out of 5 stars

Pros

it works flawlessly both on your computer and on your mobile, uses gamification to boost the conversation rate of lead capture, and the ability to prioritize tasks effectively

Cons

sometimes customer support is a bit slow in their response

Alternatives Considered

Google Drive

Reasons for Switching to Pipedrive

the good reviews it has of Pipedrive and the overall experience is easier to use

Response from Pipedrive

Mayra, thank you for your feedback!

Marc
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great software for our start-up

Reviewed on 2024-10-04

We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as...

We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second.

Pros

The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around.

Cons

I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations.

Response from Pipedrive

Thank you for your feedback!

Stely
Stely
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very Useful Sales Tracking Software

Reviewed on 2023-08-08

In its capacity as a customer relationship management (CRM) system for our sales staff, it has...

In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly.

Pros

Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.).

Cons

In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information.

Response from Pipedrive

Stely,
We truly appreciate the insights!
Keep an eye on our Pipedrive Community to follow the news.

Jennifer
Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The Best CRM for Newcomers is Pipedrive

Reviewed on 2023-07-25

Pipedrive is a solid foundational platform, and if you need more advanced features, a more...

Pipedrive is a solid foundational platform, and if you need more advanced features, a more expensive plan or the marketplace should have what you're looking for. Nonetheless, the user experience (UX) might use some work. As your business grows, you may want to look into different options that give a more seamless user experience and additional integration features.

Pros

Pipedrive is an easy-to-use platform that can help a small business kick off its sales and support operations. Many useful apps can be added to its functionality through its app store.

Cons

There are a few compatibility issues that make using the system less than ideal. In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome. There is a lack of comprehensive support documentation.

Jonathan
Jonathan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Great For Dedicated Sales Team

Reviewed on 2024-02-23

Solid sales enablement software to keep a high-level overview on how teams are progressing through...

Solid sales enablement software to keep a high-level overview on how teams are progressing through different quarters. It ultimately didn't have other features we needed to reduce our admin workflow while continuing to integrate with other parts of revenue operations.

Pros

There are a lot of great features compared to HubSpot if your team is specifically looking for a sales enablement solution. If you have multiple pipelines for different teams or business units then I would definitely recommend it.

Cons

When we first started using this it didn't have as many integrations with other programs we used so it was creating additional processes. Today it does have more support for different partners, but today you need more than a sales pipeline to close deals.

Kerry
Overall rating
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very underrated CRM system. Works wonders for our sales operations

Reviewed on 2023-09-23

Pipedrive has completely transformed our sales and CRM operations. Thanks to it, we've saved...

Pipedrive has completely transformed our sales and CRM operations. Thanks to it, we've saved hundreds of working hours from having to send routine sales emails or set up campaigns because it's all done automatically. It's automated a lot of the processes that used to take up our time and effort. All in all, it's a wonderful tool for boosting your sales output

Pros

1. The custom propert option is a fantastic addition for setting up workarounds for when the standard properties aren't enough.2. The automated workflows are great as well. You can set up automations for everything from logging activity and moving leads down the pipeline, to sending a simple introductory email.

Cons

It's difficult to become a confident user in the beginning. It would be a lot better to have improved onboarding.

Alternatives Considered

Salesforce Sales Cloud and HubSpot Sales Hub

Reasons for Switching to Pipedrive

The other tools are bigger, but Pipedrive seemed like the most robust tool out of them, so we decided to go with it in the end. The price tag was also a major advantage for Pipedrive, especially over Salesforce.

Response from Pipedrive

Thank you very much for your detailed feedback. We truly appreciate it!

James
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Pipedrive - sales management

Reviewed on 2024-06-12

Very happy and impressed with the value of this software. It has been instrument in providing...

Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team

Pros

Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings.

Cons

I am unsure how this software would scale to an enterprise solution (I have a salesforce background)

Response from Pipedrive

James, thank you for sharing your feedback and insights!

Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Pipedrive review

Reviewed on 2024-11-08

Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy....

Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity.

Pros

Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.

Cons

The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing.

Response from Pipedrive

Hello,

Thank you for your review!

We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements.

We deeply appreciate your support and look forward to making Pipedrive even better for you in the future.

Best regards,
Pipedrive Team

Jess
Jess
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

An excellent tool for small businesses looking to scale up

Reviewed on 2024-01-23

Overall a great tool i'd use often and recommend to others looking to streamline their business...

Overall a great tool i'd use often and recommend to others looking to streamline their business development and sales efforts - especially for small businesses who haven't used a CRM solution before.

Pros

It's easy to set up. I love the visual pipeline (that we can customise) so we can track deal stages. Email marketing through pipedrive is simple too.

Cons

Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost.

Response from Pipedrive

Thank you for your feedback, Jess!

Amos
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pros and cons of Pipedrive

Reviewed on 2024-09-03

Pros

I like the sales centric features and the customer friendly interface

Cons

The cost is a bit high compared to other alternatives

Response from Pipedrive

Thank you for your feedback!

Kevin
Overall rating
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pipedrive Review

Reviewed on 2024-11-21

Pros

Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.

Cons

To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.

Response from Pipedrive

Hello, Kevin,

Thank you for your feedback!

We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps.

We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates.

If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support.

Best regards,
Pipedrive Team

Gamze
Gamze
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Leaving No Hussle for Data Department

Reviewed on 2024-05-21

Overall, data flow is so smooth that we are not bothered by additional work.

Overall, data flow is so smooth that we are not bothered by additional work.

Pros

I like ease of implementation and integration into our systems.

Cons

The pricing went on the roof recently, although it's paid by the company.

Response from Pipedrive

Gamze, thank you for your feedback.
Let us know if you need any help!

Alexandru
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to use as CRM, with nice features on reports, and a nice customer support.

Reviewed on 2023-10-23

Pros

The ease of importing/exporting data and of managing the data.

Cons

The complex way of searching/filtering is not easy for everyone to understand.

Response from Pipedrive

Thank you for your insights!

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great for Lead Management

Reviewed on 2024-05-25

Although it's a new player in the area, it delivers good results.

Although it's a new player in the area, it delivers good results.

Pros

The quality of the leads we are getting from this tool is second to none.

Cons

I do preferred the old version of the app because it was considerably cheaper.

Response from Pipedrive

Thank you for your feedback!

Clara
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great and versatile

Reviewed on 2024-09-09

Decent tool and easy to use. Works for various sizes of business I would say.

Decent tool and easy to use. Works for various sizes of business I would say.

Pros

Easy to use. Also simple to merge and remove duplicates.

Cons

You have to upgrade for some features, not always clear.

Response from Pipedrive

Thank you for your feedback!

Chelcie
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Ideal and user friendly

Reviewed on 2024-08-19

So far it’s ideal for tracking sales and their current status.

So far it’s ideal for tracking sales and their current status.

Pros

The layout and design setup. It displays our deals and messages in a smart style.

Cons

Sometimes the settings messes with the integration of other systems we use.

Response from Pipedrive

Thank you for your feedback!

Akshat
Akshat
Overall rating
  • Industry: Capital Markets
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

One of the best tool to track lead

Reviewed on 2024-04-25

Pros

Pipedrive help me to track my leads in 1 place i can track my leads track the sales at one place.

Cons

This is little expensive in comparison to Zoho

Alternatives Considered

Zoho CRM

Response from Pipedrive

Thank you for your feedback!

Alexis
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pipedrive Has Been an Exceptional and Super Effective Software

Reviewed on 2024-03-12

the experience I have with Pipedrive is amazing.

the experience I have with Pipedrive is amazing.

Pros

I like the reliability of Pipedrive.
It has been and amazing customer engagement tool that has been working so well.
It is so affordable.

Cons

I do not dislike Pipedrive at all.
Pipedrive has been so amazing.

Response from Pipedrive

Alexis, we are delighted with your comments! Thank you for your feedback!

Aaron
Overall rating
  • Industry: Venture Capital & Private Equity
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Solid CRM for teams

Reviewed on 2024-09-10

Fairly good, but lacking in ease of use.

Fairly good, but lacking in ease of use.

Pros

Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process.

Cons

Some functions that were important to us like emailing prospects wasn't very intuitive.

Response from Pipedrive

Thank you for your feedback!

Lucy
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good, simple CRM system

Reviewed on 2024-03-14

Good overall CRM system. Made the sales team far more efficient. Good automations, e.g. automated...

Good overall CRM system. Made the sales team far more efficient. Good automations, e.g. automated email follow ups. Sometimes a little basic in terms of reporting. A lot cheaper than the leading competitors out there.

Pros

Simple to use, clear pipeline, good all round CRM.

Cons

had to integrate with zapier to get leads from website into Pipedrive. Customer service in US so can take time to get a reply to queries.

Alternatives Considered

HubSpot Marketing Hub and Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Cheaper but still did everything we needed.

Response from Pipedrive

Lucy, thank you for sharing your feedback! It is important to us!