Pipedrive Reviews

Overall rating
Filter by
Company size
Time used
3034 Reviews

- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Optimizing sales with Pipedrive
Reviewed on 2023-09-04
Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship...
Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship management service for little businesses. It's a good product overall, but it doesn't get nearly enough credit or attention.
Pros
It's the greatest pipeline tool I've used, plus it integrates with a ton of other services, so you can do cool stuff like having it dial leads for you as soon as they're created.
Cons
Pipedrive does not have any big flaws in my opinion. Pipedrive is a promising CRM platform with strong future prospects. I just feel like Hubspot, which handles a lot of marketing, is the most comparable service, and that not enough people are aware of Pipedrive.
Response from Pipedrive
Hey Amanda,
We truly appreciate the detailed feedback! Thank you!
Reach out to our Support if there is anything we can help with.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pipedrive works well for Customer and Sales management.
Reviewed on 2024-03-08
Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of...
Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects.
Pros
The Comprehensive Visuals and Presentations.
Cons
It requires some experience to create the process properly, is a bit difficult to create all the "funnels"
Response from Pipedrive
Daniel, thank you for sharing your experience with Pipedrive!
Let us know if you need any help!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Pipedrive can't compete with some bigger vendors
Reviewed on 2024-12-03
I only used pipedrive for about a year. I feel like I could have gotten the same amount of value...
I only used pipedrive for about a year. I feel like I could have gotten the same amount of value out of a spreadsheet.
Pros
It has a super easy user interface. Not a whole lot of features needed to use it for pipeline management.
Cons
A lot more stripped down contact management tool than some of the other major players.
Response from Pipedrive
Hello Alec,
We appreciate you taking the time to share your thoughts.
Pipedrive is designed to be a simple yet powerful tool for managing pipelines, and it’s tailored for teams that value efficiency and ease of use. We’re always working on adding new features and improvements to better meet the needs of our users.
We value your input on the contact management aspect and will certainly keep it in mind as we enhance our offering.
If you ever decide to revisit Pipedrive, we’d be happy to show you the latest updates and discuss how we can better support your workflow.
Thanks again, and we wish you success with your business tools!
Best regards,
Pipedrive Team
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
ENDLESS Possibilities and Knowledge at Your Fingertips
Reviewed on 2024-10-31
Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have...
Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account.
Pros
I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client.
Cons
It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs.
Response from Pipedrive
Thank you for your feedback!
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Tool For A Great Price
Reviewed on 2024-09-25
Overall it is a great tool that has great potential and I hope they improve on areas where they...
Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors
Pros
Pipedrive is great, it has a simple workflow while allowing a lot of customisation
Cons
The email feature is lacking, considering the competition's features set in this area.
Alternatives Considered
HubSpot CRMReasons for Switching to Pipedrive
Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features.Response from Pipedrive
Thank you for your feedback!
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Pipedrive review
Reviewed on 2024-05-21
overall I will give Pipedruve a 4 out of 5 stars
overall I will give Pipedruve a 4 out of 5 stars
Pros
it works flawlessly both on your computer and on your mobile, uses gamification to boost the conversation rate of lead capture, and the ability to prioritize tasks effectively
Cons
sometimes customer support is a bit slow in their response
Alternatives Considered
Google DriveReasons for Switching to Pipedrive
the good reviews it has of Pipedrive and the overall experience is easier to useResponse from Pipedrive
Mayra, thank you for your feedback!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great software for our start-up
Reviewed on 2024-10-04
We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as...
We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second.
Pros
The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around.
Cons
I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations.
Response from Pipedrive
Thank you for your feedback!

- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very Useful Sales Tracking Software
Reviewed on 2023-08-08
In its capacity as a customer relationship management (CRM) system for our sales staff, it has...
In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly.
Pros
Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.).
Cons
In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information.
Response from Pipedrive
Stely,
We truly appreciate the insights!
Keep an eye on our Pipedrive Community to follow the news.

- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
The Best CRM for Newcomers is Pipedrive
Reviewed on 2023-07-25
Pipedrive is a solid foundational platform, and if you need more advanced features, a more...
Pipedrive is a solid foundational platform, and if you need more advanced features, a more expensive plan or the marketplace should have what you're looking for. Nonetheless, the user experience (UX) might use some work. As your business grows, you may want to look into different options that give a more seamless user experience and additional integration features.
Pros
Pipedrive is an easy-to-use platform that can help a small business kick off its sales and support operations. Many useful apps can be added to its functionality through its app store.
Cons
There are a few compatibility issues that make using the system less than ideal. In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome. There is a lack of comprehensive support documentation.

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Great For Dedicated Sales Team
Reviewed on 2024-02-23
Solid sales enablement software to keep a high-level overview on how teams are progressing through...
Solid sales enablement software to keep a high-level overview on how teams are progressing through different quarters. It ultimately didn't have other features we needed to reduce our admin workflow while continuing to integrate with other parts of revenue operations.
Pros
There are a lot of great features compared to HubSpot if your team is specifically looking for a sales enablement solution. If you have multiple pipelines for different teams or business units then I would definitely recommend it.
Cons
When we first started using this it didn't have as many integrations with other programs we used so it was creating additional processes. Today it does have more support for different partners, but today you need more than a sales pipeline to close deals.
- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very underrated CRM system. Works wonders for our sales operations
Reviewed on 2023-09-23
Pipedrive has completely transformed our sales and CRM operations. Thanks to it, we've saved...
Pipedrive has completely transformed our sales and CRM operations. Thanks to it, we've saved hundreds of working hours from having to send routine sales emails or set up campaigns because it's all done automatically. It's automated a lot of the processes that used to take up our time and effort. All in all, it's a wonderful tool for boosting your sales output
Pros
1. The custom propert option is a fantastic addition for setting up workarounds for when the standard properties aren't enough.2. The automated workflows are great as well. You can set up automations for everything from logging activity and moving leads down the pipeline, to sending a simple introductory email.
Cons
It's difficult to become a confident user in the beginning. It would be a lot better to have improved onboarding.
Reasons for Switching to Pipedrive
The other tools are bigger, but Pipedrive seemed like the most robust tool out of them, so we decided to go with it in the end. The price tag was also a major advantage for Pipedrive, especially over Salesforce.Response from Pipedrive
Thank you very much for your detailed feedback. We truly appreciate it!
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pipedrive - sales management
Reviewed on 2024-06-12
Very happy and impressed with the value of this software. It has been instrument in providing...
Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team
Pros
Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings.
Cons
I am unsure how this software would scale to an enterprise solution (I have a salesforce background)
Response from Pipedrive
James, thank you for sharing your feedback and insights!
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pipedrive review
Reviewed on 2024-11-08
Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy....
Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity.
Pros
Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.
Cons
The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing.
Response from Pipedrive
Hello,
Thank you for your review!
We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements.
We deeply appreciate your support and look forward to making Pipedrive even better for you in the future.
Best regards,
Pipedrive Team

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
An excellent tool for small businesses looking to scale up
Reviewed on 2024-01-23
Overall a great tool i'd use often and recommend to others looking to streamline their business...
Overall a great tool i'd use often and recommend to others looking to streamline their business development and sales efforts - especially for small businesses who haven't used a CRM solution before.
Pros
It's easy to set up. I love the visual pipeline (that we can customise) so we can track deal stages. Email marketing through pipedrive is simple too.
Cons
Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost.
Response from Pipedrive
Thank you for your feedback, Jess!
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Pros and cons of Pipedrive
Reviewed on 2024-09-03
Pros
I like the sales centric features and the customer friendly interface
Cons
The cost is a bit high compared to other alternatives
Response from Pipedrive
Thank you for your feedback!
- Industry: Medical Devices
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Pipedrive Review
Reviewed on 2024-11-21
Pros
Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.
Cons
To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.
Response from Pipedrive
Hello, Kevin,
Thank you for your feedback!
We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps.
We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates.
If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support.
Best regards,
Pipedrive Team

- Industry: Financial Services Software
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Leaving No Hussle for Data Department
Reviewed on 2024-05-21
Overall, data flow is so smooth that we are not bothered by additional work.
Overall, data flow is so smooth that we are not bothered by additional work.
Pros
I like ease of implementation and integration into our systems.
Cons
The pricing went on the roof recently, although it's paid by the company.
Response from Pipedrive
Gamze, thank you for your feedback.
Let us know if you need any help!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to use as CRM, with nice features on reports, and a nice customer support.
Reviewed on 2023-10-23
Pros
The ease of importing/exporting data and of managing the data.
Cons
The complex way of searching/filtering is not easy for everyone to understand.
Response from Pipedrive
Thank you for your insights!
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great for Lead Management
Reviewed on 2024-05-25
Although it's a new player in the area, it delivers good results.
Although it's a new player in the area, it delivers good results.
Pros
The quality of the leads we are getting from this tool is second to none.
Cons
I do preferred the old version of the app because it was considerably cheaper.
Response from Pipedrive
Thank you for your feedback!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great and versatile
Reviewed on 2024-09-09
Decent tool and easy to use. Works for various sizes of business I would say.
Decent tool and easy to use. Works for various sizes of business I would say.
Pros
Easy to use. Also simple to merge and remove duplicates.
Cons
You have to upgrade for some features, not always clear.
Response from Pipedrive
Thank you for your feedback!
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ideal and user friendly
Reviewed on 2024-08-19
So far it’s ideal for tracking sales and their current status.
So far it’s ideal for tracking sales and their current status.
Pros
The layout and design setup. It displays our deals and messages in a smart style.
Cons
Sometimes the settings messes with the integration of other systems we use.
Response from Pipedrive
Thank you for your feedback!

- Industry: Capital Markets
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
One of the best tool to track lead
Reviewed on 2024-04-25
Pros
Pipedrive help me to track my leads in 1 place i can track my leads track the sales at one place.
Cons
This is little expensive in comparison to Zoho
Alternatives Considered
Zoho CRMResponse from Pipedrive
Thank you for your feedback!
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Pipedrive Has Been an Exceptional and Super Effective Software
Reviewed on 2024-03-12
the experience I have with Pipedrive is amazing.
the experience I have with Pipedrive is amazing.
Pros
I like the reliability of Pipedrive.
It has been and amazing customer engagement tool that has been working so well.
It is so affordable.
Cons
I do not dislike Pipedrive at all.
Pipedrive has been so amazing.
Response from Pipedrive
Alexis, we are delighted with your comments! Thank you for your feedback!
- Industry: Venture Capital & Private Equity
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Solid CRM for teams
Reviewed on 2024-09-10
Fairly good, but lacking in ease of use.
Fairly good, but lacking in ease of use.
Pros
Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process.
Cons
Some functions that were important to us like emailing prospects wasn't very intuitive.
Response from Pipedrive
Thank you for your feedback!
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good, simple CRM system
Reviewed on 2024-03-14
Good overall CRM system. Made the sales team far more efficient. Good automations, e.g. automated...
Good overall CRM system. Made the sales team far more efficient. Good automations, e.g. automated email follow ups. Sometimes a little basic in terms of reporting. A lot cheaper than the leading competitors out there.
Pros
Simple to use, clear pipeline, good all round CRM.
Cons
had to integrate with zapier to get leads from website into Pipedrive. Customer service in US so can take time to get a reply to queries.
Reasons for Switching to Pipedrive
Cheaper but still did everything we needed.Response from Pipedrive
Lucy, thank you for sharing your feedback! It is important to us!