Hightail Reviews

Pros

I like that you have a custom link through which your clients or anyone can upload large files to send to you. Likewise, you are able to send professional looking emails with links for your clients to download large files you send to them.

Cons

I was never really able to get the files I stored in the cloud to sync in my local computer drive, so I lost quite a bit of files. I found Hightail more pricier than it needs to be. They used to be great when they were YouSendIt, but once they merged with Hightail, I feel the quality of the product diminished a bit. I didn't like that they do not provide a file preview. So I have to download several photo files to find the picture I'm looking for.

Pros

I run a transcription agency and my customers find it very easy to use my uplink, they like that it is a secure service. I like it because lately it has been a very stable platform to use in sending audio files to my colleagues. I also like that it that it shows a record of files having been sent and confirmation of receipt of files.

Cons

I dislike the black background of the website, it is not easy to see, especially on my monitor. It is also a bit muddled. It is difficult to do a search on files having been sent without scrolling down the page. They also used to send out alerts if they had a problem but this has now stopped.

Pros

Hightail is very easy to use and the recipient doesn't need to have permission or the software or anything else to get my files. It is also very easy for them to forward the email to someone else. This is very helpful when I send large files to my client for printing. They can just forward the email on to their printer.

Cons

There are occasional problem when clients upload files to Hightail - Uplink. I've had several clients complain that they aren't able to upload more than 7-8 jpgs at a time. It is very frustrating and they usually give up and use Google or Dropbox.

Pros

I can send large quantities of documents to my client and they do NOT have to sign up for a paid subscription. Super easy to use. I can also send my clients my link where they can easily upload to my account. I also love the easy of use seeing the history and being able to forward previously uploaded files to another person. I have tried dropbox (do not like much) and box (same...do not like much) and find hightail far superior.

Cons

Recently, I have heard feedback from first time hightail users that are my clients that when I send them a link, they are confused with the popups that make it seem like they have to set up an account. I have not verified this but if this is true, then that is definitely a minus.

Pros

Hightail has a very user friendly uplink portal. And it is very reasonably priced software for a small business.

Cons

Started with "yousendit" originally and then the file sharing company reinvented itself with a name change that had no identification related to file sharing. Also, Hightail had a great Outlook add on tool that they abandoned out of the blue.

Pros

I have loved Hightail for years. It's a great tool to keep in my pocket for one-off large file exchanges with prospects, new hires, and transient contacts that we don't want to set up on our internal fileshare service. The free send is limited to one file, so make it count!

Cons

Sometimes - just sometimes - a file will slip through the cracks somehow and take a while to process and send. It doesn't happen often, and there doesn't seem to be any particular trigger. High server volume? A problem in the file itself? Who knows? But don't use this service if you absolutely, positively, MUST have the file in the other party's hands within the next five minutes.

Pros

I've been using this software for most of my career. Back when it was yousendit, I find it's a great way to send proofs and get a visual confirmation of receipt and that they are capable of commenting directly onto proofs

Cons

The only complaint I have is that I have a lot of contacts and I can't seem to delete or remove old addresses. That is rather frustrating, but used to it so not a deal breaker. If that was corrected that would be the best!!

Pros

Have tried other similar products but none meet the standards set by HighTail. My clients always know they will receive there files online and know they are safely stored. Have been a customer of theirs for over 10 years so I must like the company.

Cons

As a customer for over 10 years I have found no Cons.

Pros

Great features and functionality. Easily implemented, and easy to train new staff to use the software.

Cons

We originally had YouSendIt for transferring files through our website. Would love to have a "lite" version that still offered the simplicity of this service.

Pros

I had been using YouSendIt for years, and have stuck with the company through the re-branding to Hightail, and the acquisition by OpenText. I've tried other collaborative large file transfer services, but have always either found inadequacies of design, reliability issues, and poor support. Hightail is it for me! I will go nowhere else.

Cons

After the most recent redesign of the website, I have had no issues, and can't list any "cons" about the Hightail service, as used by me.

Pros

Ease of use, reliability, history, affordability

Cons

Clients are sometimes confused about how to offload files.

Pros

Being able to use spaces for customers to review their proofs.

Cons

There is not anything that I least like about it. I'm happy with the whole experience.

Pros

Hightail is very user-friendly. Very little training necessary.

Cons

New features sometimes make you change the existing user-experience / user-behavior.

Pros

Many of our clients do not want to do reviews from vimeo or Youtube because it interferes with there SEO. Though Hightail you can be sure that they can view or download a files without problems.

Cons

Even though I have used my contact list many times, I still have to copy and paste email address as they don't just pop up when starting to type them in.

Pros

I use this software at least a few times a week. Large files are sometimes a pain to send through email; Hightail makes this whole process quick, easy, and efficient. I can grab the link after I have sent files over to someone's email, I can request a download receipt, I can make certain files password protected, and I can even have some Hightail files expire if needed. I've never spent more than 5 minutes prepping to send out a Hightail file.

Cons

The download time is sometimes long depending on the file sizes and internet speed you are working with. I have waited a few hours sometimes for downloads. This is the only place I wish could be improved.

Pros

Simple, reliable, fast, accurate, dependable.

Cons

A few features I don't understand...that's my problem. I would like to have a feature that allows me to limit the number of downloads. That would be very helpful to me. I sell download files of sheet music that are copyright and I need to limit the number of times the file is downloaded. Shopify, where I have my website hosted has a digital download app that allows me to put a number on how many times the file will be downloaded.

Pros

That you can define expiry dates and access credentials. It allows to transfer a large amount of files. It allows teams to create shared spaces to share files.

Cons

Nothing to comment. Everything is great :)

Pros

Customer Support/Delivery was quick, responsive and helpful.

Cons

Product Name Clarity. I thought I was buying an I7 8th gen chip, it was an I5 7th gen.

Pros

This was a minimalist but easy to navigate option for sending larger files that cannot go onto an e-mail via attachment.

Cons

Unfortunately there was a max file size and my company decided they preferred using another option for sending big files. Also, some files would not send, despite receiving confirmation.

Pros

I like the versatility of Hightail. Once you have an account set up, you can use its desktop application to upload numerous files (of very large sizes) to multiple recipients. You can also perform the same tasks via your account on Hightail's website.

Cons

One cannot upload a file and forward the link to download the file to multiple people via email. This is not necessarily a "con", as this is a cybersecurity issue, but it does mean you may have to upload the same file many times to send it to specific people if they were excluded or forgotten in previous distributions.

Pros

Ease of use. Straight forward. Just type in an email address, write a note if you want, and drop in your file.

Cons

No complaints. I'm edging toward retirement so I'm mostly using it socially, and don't need it very often, so per use can get a bit expensive for me.

Pros

Great service to allow for sharing of large files, that allows you to easily upload into the program as well as track as it goes through.

Cons

When you share a link, you need to pay attention to when it expires, as sometimes it can expire relatively quickly. Additionally, those who receive the files can have difficulty downloading if not set up with the proper plugins on their computer.

Pros

I have used Hightail over the years. Formerly known as yousendit. Hightail allows you to upload files and send them securely. The features are similar to any service that sends files for you. You can upload 100 MB at a time up to 2 GB for free. Plans start after that for a paid account. The GUI is nice and streamlined and a collaborative are is a nice touch for teamwork.

Cons

There are other options out there that seem to be more integrated, but for sending a file for free it is a nice option.

Pros

I love the Hightail Spaces, it makes sharing a group of files much more user friendly for clients.

Cons

I wish we could choose the thumbnail image for quicktimes. It's a shame it's just automatically chosen for us.

Pros

What I like the most is the simplicity of the software and that I can use it from my phone.

Cons

Sometimes when I am trying to send videos from my iPhone, Hightail appears to be stuck. Sometimes I need to try 2-3 times.