--- description: Detailed reviews on Help Scout based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Help Scout with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Help Scout Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Help Scout](/software/90462/help-scout) # Help Scout Canonical: https://www.getapp.ca/software/90462/help-scout Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/90462/help-scout?page=2) > Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers. > > Verdict: Rated **4.6/5** by 225 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Help Scout \- Value: Help Scout is the most complete platform you can buy for the money. - Predictable, transparent pricing: No surprise add-ons or fees. - Quick set up: Go from zero to power user in a day or less. - Simplicity: Spend more time helping customers and less time configuring your software. - Scalability: Add teammates, workflows, integrations, and new support channels quickly. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 225 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Scout - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free trial available. Standard pricing starts at $20 per user per month. Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Company: $60 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting \& features designed for large teams. All Plans include 24x7 support, unlimited volume \& storage, and 40+ third party integrations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automated Routing - Autoresponders - Canned Responses - Catalog Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Configurable Workflow - Contact Database - Contact Management Software - Customer Communication - Customer Database - Customer History - Customizable Branding - Customizable Fields ## Integrations (80 total) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Email Management Software](https://www.getapp.ca/directory/306/email-management/software) - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Great for Basic Customer Support" — 5.0/5 > **Abraham** | *October 31, 2021* | Mining & Metals | Recommendation rating: 8.0/10 > > **Pros**: Help Scout does what it's supposed to do and it's very good at it. No doubt about that. It's the very main reason why many companies trust Help Scout for their customer support management. You can create automations, saved replies, a knowledgebase, and a chat widget (they call it Beacon). Everything works as it's supposed to and we never had any issues so far. It's really easy to set up automations and saved replies, no need to look into their help docs. You just need to use your common sense to navigate through the dashboard. I am using it daily for my client's e-commerce business for the past 6 years and I can say that it's a really solid product. I also like their mobile app because it works really well. This is very important so you can attend to your customers even when you're not at your desk. Most customers want very quick responses and so the mobile app will be very handy when you don't have access to a computer. There's no issue with deliverability as all our emails and replies went straight to customers' inboxes, which is very critical for this kind of app. > > **Cons**: I found another software that has more features than this app and the pricing is also good. I wish Help Scout will have a feature where you can snooze or schedule an email or reply, and the ability to create embeddable forms. Also, I wish you can connect your social media accounts so you will be able to easily monitor your social media audiences when they message you or when they comment on your posts. These are available on the other software I found and it is a great alternative to this software. > > I have nothing to say about Help Scout's services, it does an excellent job, hands down. Though it's lacking some features and the pricing is a little bit high based on what features they offer. If you want just a basic customer service software for handling emails then Help Scout is a good choice. ----- ### "Stellar Support Tool for SaaS companies" — 5.0/5 > **Shaun** | *July 13, 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Help Scout is purpose-built for Support teams which is fantastic. The features, UI, and reporting align closely with how we run our support team which makes things a lot easier. We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. > > **Cons**: To deliver a really good and consistent experience, the support channels of email, chat, and phone are very discrete and can't be blended as easily together as say a tool like Intercom (where we were coming from). While a short-term pain for us, I think delivering better in each of the channels ultimately made us a more mature team in the end. > > We support a B2B SaaS platform in the Marketing Automation space and provide email support. Help Scout executes very well against the challenges that we have. ----- ### "Great for small teams\!" — 3.0/5 > **Verified Reviewer** | *July 28, 2020* | Higher Education Software | Recommendation rating: 8.0/10 > > **Pros**: -Extremely easy to set up, add employees to, and use on a daily basis without hassle. -Love the option to assign communications and update the status of them. -Simple, straightforward design. -Did I mention is was easy? Almost no training required. > > **Cons**: -It would be nice to have more customization options. The simplicity is of appeal here, but the limitations are noticeable. > > When looking for customer service platforms, a lot of people will want it to feel human. Oddly, I love that it can be used to send confidential documents securely, and I don't have to interact. It's a great timesaver that way, especially when the people on the other end are using it for the same reason. Yes, you can add more personality and humanity, but in my case, I like being able to work uninterrupted, and no one ever has to say "have a nice day" because all we're doing is sending documents. If you're looking for something a little more personal -- it can absolutely be used that way. The notes and chat functions are helpful, and Help Scout is pretty adaptable to whatever your customer service philosophy entails. ----- ### "Help Scout helps out" — 4.0/5 > **Sara** | *November 25, 2020* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: When I used to work at ActBlue as a support associate, I really liked Help Scout's ticketing system. It was straightforward and less confusing than Intercom. Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me. > > **Cons**: This is just a theory but I feel like Help Scout works better with certain email addresses than others. For people who have older emails such as hotmail, aol, or yahoo - their messages don't come across so clearly, which makes helping our customers and clients a real challenge. > > Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start. ----- ### "Solid Platform, Intuitive User Experience, 'Clean' Look & Feel, and Easy to Perform Basic Functions" — 5.0/5 > **Aimee Rebekah** | *January 9, 2023* | Alternative Medicine | Recommendation rating: 5.0/10 > > **Pros**: HelpScout is really simple to use \& has a really clean interface and their customer service is A+++. I am someone who will stay with the company even if they don't have all the bells and whistles if they have excellent customer service, especially something like an email provider because it's hard to find really great customer service in email. I have been using it for over 10 years, \& it also is like a database of all of my customer interactions. So I can type in the customers name at the top of the screen and it will pull up every email that they've ever sent in and every email that we've ever sent to them so it becomes this really powerful documentation tool. > > **Cons**: It doesn't have a ticketing system. So it's not so it sometimes it can be easy to miss emails or to have customer service emails go unanswered if a lot of emails come in at once. And a ticketing system and a lot of other email platforms it will bump it up to the top for you if you haven't answered it in a set amount of days but help scout doesn't have a easy way to do that. Even though it does have a knowledge base it's just not as strong in terms of customer service portal as some of the other tools I've explored like fresh desk. > > I have used Help Scout for over a decade now and I'm kind of loyal to it. I had multiple problems this year where I was almost going to stop using it but their customer service is so good and thorough in the way that they communicate that I decided to stay. Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track your emails and to provide a chat option for your website and to create a knowledge base then it's a really great tool. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/90462/help-scout?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90462/help-scout) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data