Jonas Enterprise Reviews

eMobile and Dispatch Scheduler have helped us to respond to customer service requests in a more organized and timely manner. The integration part of this software has increased our productivity enormously. No more paper work orders! And has made the accounting side of our business seamless from service tech to customer invoice. Payroll accuracy has increased and timeliness of getting invoices out to customers has increased because of the techs ability to use devices to complete work orders and we are not waiting for them to be turned into the office.

I find the Job Costing module very cumbersome. The job invoicing is a little arduous. When doing multiple customers for monthly draws, it is very time consuming to have to go in and out of each job to invoice. Also, if you do not have a bill to set up in accounts receivable you have to exit the job master, then go to AR to set up the bill to and back into the job master to finish your set up.

Great flexibility once you learn how to use it! Put the effort in ahead of time and during setup, get the buy in from your staff and given a little time you will have a solid package that is able to be tailored to your business. We were able to eliminate separate data bases we were keeping on different platforms due to the limitations of our previous software package!

Report writer could be a little more robust but overall it is not difficult to get the information you need from the system

Unfortunately we spent to much money on this product. I honestly can't think of any pros. we went with this product initially because it was a Canadian company and they would have a better handle on the accounting piece. our accountants think the software isa joke.

- Currently the it runs on a data base that no one uses, out dated. the company does a great job marketing the product but once you start using it, you will come to discover its not that good. Some examples:
Job names, contract numbers, part numbers etc , only allow a limited number of characters. some times client PO's or contract numbers are 15-20 characters or more and the field doesn't allow for more than 12.
- Many more to list, will probably run out of room.
- Support is not good.
- document control does not sync well, cannot drag and drop items from document management or emails back and forth
- EBI always go down.
- design your own forms has many limitations not customizable
- project scheduler is not customizable
- dispatch scheduler does not sync smoothly with the software
- e-mobile is a joke, not customizable
- no automatic update functionality for the software. has to been done manually. have to end all service to update and restart server.
- maintenance fees are very expensive, not worth it

The primary issue with our last software was an inability to get good reporting and data from the system, especially for our multi-divisional operation. The report writer in Jonas is a very useful tool, and the financial drill-down capabilities are excellent. We also now have real-time job cost data, and more detailed P&Ls, which has helped our ability to manage construction work.

No software product is perfect. We've had to adapt a few of our internal processes to fit the way Jonas is made to operate, but nothing has come up that we haven't been able to work around. The Jonas trainers are also an excellent resource we've utilized to make the system work as best it can for us.

Lots of features and fairly easy to use.
Customer support, when we've needed it, has be good and typically provided in a timely manner.

Old interface. 15 character limit on inventory items (and having to use alternate part numbers) needs to be fixed. Even the alternate part numbers are too small for many of our parts.
Purchase order numbers, and cheque numbers are too short.
New modules seem like add-ons to the base program, rather than a complete integrated solution.
Inability to access some fields for custom reports. Some built in reports are poorly implemented.

The customer support whenever you have an issue, question or concern is outstanding, when you log a case they get back to you very quickly.

The system can be a little overwhelming if you do not have some training, but once you have been working with it for awhile (if you have worked with other accounting software) it is very user friendly at least for the general areas of each module. If you search in the tutorials Jonas is quite good at supplies assistance for most of the modules.
Therefore I can not really find a con.

The software gives us all the tools we need to run efficiently with modules for Financial Reports, Payroll, Inventory, Project Management, Subcontracting, and more.
There is plenty of training available both online, by phone, and in person so all questions are answered in a very reasonable time. Comparable products are considerably more expensive and do the same things Jonas does for a far more reasonable price. the value cannot be overstated.
Most importantly, Jonas is one of those companies that truly takes an interest in their clientele and it shows.

The transition process is intensive so time and dedication is required initially, but once it is done things flow very smoothly.

The bookmark feature where you can have multiple screens open simultaneously is so convenient. Jonas is willing to accept input on new ideas and feedback on current features to keep the product moving forward. Our network administrator thought the Jonas user conferences worthwhile and learned a lot at the seminars and networking sessions with other users.

MIS processes an extremely high volume of service calls every month. It has been a learning curve using the new Jonas dispatch/scheduler which is vastly different from the previous dispatch board. Customer service reps have been working with us since the upgrade in March. Plus we are working towards implementing Jonas eMobile in September which should go a long way towards streamling our cumbersome data entry processes.

We are using this software over 10 years, since we have grown and need to track labour and materials per job site, Jonas does this for us.

I have 2 monitors, when I open a new window, it ways opens twice... this just started after my last upgrade. its annoying.

Jonas is a great multi-faceted ERP. It covers all your accounting needs and takes risk in developing innovative solutions to our needs. There is a modern dispatch scheduler that allows you to manage your technicians, eMobile that allows techs to work paperless and provide immediate results. Among a few.

I have no complaints. I would add though that when deploying new products that more release information should be included with standard procedures.

It was much less expensive than many of the others we looked at. The service module is robust and we like the idea of the dispatch board. The payroll module is better than what we were using before

Absolutely terrible customer service. The software is not intuitive so unless you are an IT guru it is not easy to use or write reports. The report writing function doesn't work the same in each module. No dashboards. I am looking elsewhere after only 3 years

Jonas Software has made our jobs in Accounting much easier than our past system. Our payroll is very complicated with many different unions and specific parts of payroll burdens going to different union locales - and Jonas has made this very easy to set up. We are constantly finding new and easier ways to simplify daily entries.

There aren't too many cons - but the major one that has stood out to us is that there are so few characters available to enter AP invoice numbers.

complete set of modules

reporting and user interface and ease of use

I have used Jonas to process Accounts Receivable,Accounts Payable, Payroll, Inventory, and Job Cost since 2010. The modules are easy to use and financial reports can be customized for better decision making especially in Job Cost.

The Inventory Module helps to track levels to re-order and specific materials used per job.

Overall, I think this is a great software for the Construction Industry because Labour Costs, Materials, and Overheads can be easily retrieved in detail.

In the future, I would like to be able to retrieve scanned vendor & customer documents(WSIB & Certificate of Insurance) through the Vendor & Customer Modules(Contractors & Subs). This will be better for tracking purpose.

All in one system; all employees use the same system.
Both service and install departments have specific functionalities

After 6 years using Jonas, I can tell that if you have a recommendation on how to make Jonas better, the management team will listen to you.

After investing in this software and using it for six months in the construction industry, hoping it would provide a solution to integrating a full service project management, doc control and accounting system, our general contracting company had no choice but to return to Sage 100 Software. Jonas was horrible.

Jonas overpromised in their sales, and underdelivered to the point of negligence in both the product and the service. We paid for add on modules that were never installed or followed up on, the training was inadequate, and the support was horrible. Please do yourself a favor, if you are a general contractor looking for a solution as above, and do NOT consider Jonas. It was a very expensive mistake for our company, in terms of the issues that it caused us. I was never so glad to go back to an imperfect program as Sage 100. We cleaned up our files and worked with a consultant, and I am so happy with Sage now after our nightmare experience with Jonas.

I have enjoyed working with the VP Business Development, hopefully he will be able to move us forward and enable us to give a better review in the future.

Many of the screens are not linked for example I had to search an invoice but couldn't jump from that invoice to the Work Order associated with it, I had to go out of the A/R area and then into the Service Billing area. It takes a LONG time to run reports. One report that I need to run twice a month takes 3 hours. We have owned one module for 3 years and have not been able to implement it due to certain set-up items in our system but we have still been charged every year for this module and no one at Jonas has been concerned that we are not using it.

I like the Accounting part of this product, being able to drill down and see exactly where the information is coming from as well as being able to see who did what and on what terminal. I also like the reporting capabilities that Jonas offers. I also think that the customer support is outstanding! Thank you Jonas! You have a great team!

I think that the contracts have been probably the weakest link for me. I would like to see more discussions on the service contracts. It would be nice to have more than one session offered at the conference on Service Contracts. We are still relatively new with this software (April 2013) so I am still learning.

Jonas support and training has been amazing and such an example of what true customer service is. More companies could learn from Jonas how to properly train and walk alongside a client to offer support, especially through the learning process.

The learning process is probably what I like least about Jonas right now, and that really has nothing to do with Jonas itself, but just the process of having to learn something new. It is always difficult to make a change, and learning the flow of the product is taking time. The abundant help documents have been useful in some situations, but they don't always have a clear answer depending upon what it has to do with. It is the difference in companies and applications that make it hard to provide clear direction sometimes, but when we (Dorsett's) have asked questions, Jonas is always quick to respond and help us work through issues.

I have worked with several construction software companies and find that Jonas is by far the best. The variety of modules for construction is outstanding. The best part is the availability of reports and information.

In accounts receivable and payable. When viewing in file setup there needs to be a connection to inquiries instead of having to back out of file setup then going into vendor/customer inquiry.

I liked being able to see my business from a variety of angles and to see how things are running in real time. Accounting is an important part of the business so being able to reduce data entry errors was also very helpful.

Initially I did not like having to fill out forms and give out endless amounts of information (or so it seems) just to look at brochures or have a nosey around past the main levels of the site.

Jonas is easy to use once you have completed your initial training. Reporting functions that the software provide are great, as well as all of the other information that is available

Product support has slowed just a bit but most issues are resolved within a few days. No other real negative issues product as a whole is very solid and stable