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1014 Reviews

- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Could not preform my job with out When I Work
Reviewed on 10/13/2017
I work on small and large project. When I work helps to project how long man power will be tied up on large project, which helps forecasting, cost of labor, project schedule, when we can schedule the next project. On small projects is makes a clear line of communication between the project manager and the field personal, so that everyone is on the same page when it comes to scheduling.
Pros
Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task.
Cons
I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling.
Response from When I Work
Hey Bob!
Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day!
Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier.
Have a wonderful day. :)
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Scheduling made simple
Reviewed on 3/16/2020
Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.
Pros
When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.
Cons
The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.
Alternatives Considered
ScheduleflyReasons for Switching to When I Work
We liked how easy it was to use, and how many add ons there are included with the basic account.Response from When I Work
Hi Erin -
Thank you so much for taking the time to give us such a lovely review!
I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!
We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!
Again, thanks so much for this lovely review!
Kindly,
Adrianne
- Industry: Accounting Software
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
MISSING BASIC FUNCTIONS!
Reviewed on 11/12/2019
Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We are not going to setup a side system to verify that everyone has completed their timesheets and track history for employees submitting for review and accuracy. This needs to be a function of the app.
Pros
Interface is simple and provides an organized structure that is responsive. Inviting and adding employees is automated.
Cons
Your employees cannot "turn in" or "submit" their timesheets! There is no way to know or have them verify that what they have entered is ready for review. A mgr has to chase down each employee to verify they have finished, or have a side system of notices, or double tracking.
Employees cannot enter PTO after the fact, they can only REQUEST PTO for future dates. If a company is using the timesheet function to have employees enter their time, breaks, PTO, etc, there are many limitations that require managers to do additional work. For instance, if an employee has an unexpected family emergency for two days, they cannot request PTO after those days are past. So how does PTO get entered for those days? Somehow the employee has to communicate with the mgr to enter it for them!
Very simple but integral functions that are important to a timesheet app that are missing!!
When giving feedback to WIW about these missing features, we were told that it was fine for us to move to another app since WIW wasn't a good fit. In other words, they are not open to feedback for improvement.....like it or leave.... We are leaving and taking the two clients we already setup on WIW trials to another platform, along with the 5 other clients that were waiting for the results of our trial run. All of which would have been paid subscriptions for WIW!
Response from When I Work
Hi Elizabeth,
Thanks for taking the time to leave a review and provide your feedback. We're sorry to hear that you did not find When I Work to be a good fit for your team. We do appreciate hearing more about what features are most important to you as we use customer feedback to guide future developments.
If you have any other questions or feedback to share, please let us know by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care team would be happy to help. Thank you for your time and thoughts.
Best,
Kate
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Simple software for employee scheduling
Reviewed on 12/20/2022
Pros
I like that I am able to see everyone schedule and it will tell me how many hours and how many hours this person has on one specific day and in total. I also like the fact that employees can put in for their days off on the app and then those shifts are available to whoever would like to work them first. I also like the sack that employees can get in contact with all levels of staff and management. It also allows employees to switch shifts, which has been an issue in the past. For one employee will say so and so sad they would take over my shift and this person has no idea what the person is talking about or says no I told him I couldn't do it. When all of it is done on the app you could hold people responsible for training shifts or picking up shifts.
Cons
I think on the scheduling part there could be a little more room. The employee list isn't double spaced and it's a regular size font. I also found creating staff schedules to be a bit of an inconvenience due to the fact that you have to use a cursor to pick a time spot and drag it from one side to another. It can often times be difficult when you're busy.
Response from When I Work
Hi there! Thank you so much for your review. We are glad to hear that the Scheduling features are working well for your Workplace. We also appreciate all of your feedback on where features can be improved! We appreciate your input!
- Industry: Wine & Spirits
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Takes the work out of scheduling
Reviewed on 11/18/2019
We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2
Pros
It is incredibly easy for both the employee to enter their availability and the manager to appropriately schedule. We love that we cant schedule somebody if they mark themselves unavailable, avoids confusion and holds the employee accountable
Cons
The inability to attach files to an email
Alternatives Considered
SlingReasons for Choosing When I Work
We were creating our own schedule utilizing excel spreadsheets, this left open a ton of room for human errorSwitched From
Microsoft ExcelReasons for Switching to When I Work
The video training was so easy to understand and charming, it was a no brainerResponse from When I Work
Hi Sarah,
Anna here from When I Work Customer Care. Thank you for taking a minute to leave us a review! I definitely understand how the ability to attach a file to a group email could improve When I Work. We have just released a new feature called Document Storage that your team may be interested in. I've linked an article that outlines the feature below.
https://help.wheniwork.com/articles/document-storage-release-notes/
Thanks again for leaving us a review. We're happy to hear that When I Work is saving you time and preventing confusion. If you have any questions or concerns, please let us know at https://help.wheniwork.com/submit-a-ticket/.
Have a great day,
Anna
- Industry: Food Production
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
When I work
Reviewed on 4/22/2022
I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.
Pros
When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.
Cons
there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.
Alternatives Considered
ADP Workforce NowReasons for Switching to When I Work
I heard from other stores that have used the software as well as reading reviews online.Response from When I Work
Hi Krissy,
Thanks so much for taking the time to share this feedback with us!
We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.
Please let us know if any questions come up, we're always happy to help.
Warmly,
Chelo
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Great software for smaller conpany
Reviewed on 3/15/2022
I would’ve chosen this app over its competition, if the cost was more competitive. It’s easy to use, it’s intuitive, they focus on their core product which is online scheduling.
Pros
This is a very straight forward software that focuses on online scheduling. It’s very easy to use. It’s very responsive, and fast. IM feature is very good. Great for communication between staff.
Cons
The cost is quite expensive, as it’s calculated based on number of active employee per month vs a flat fee, so the bigger the company, the more it costs. We have almost 150 employees in total, so it was not the best option for us to use.
Reasons for Choosing When I Work
Excel was too basic and I had staff tell me they “did not receive their scheudule” or fail to check their email.Switched From
Microsoft ExcelReasons for Switching to When I Work
I end up going with 7shifts because it was an overall superior product, and has better value.Response from When I Work
Hi there,
Thank you for taking the time to leave this review and share your feedback with us.
We're happy to hear that you were finding the app easy to use and navigate! We strive to provide the very best value through continued product enhancements and outstanding service.
I'm sorry to hear that When I Work did not best meet your business needs. Should your needs change in the future, we'll be happy to help!
Warmly,
Chelo
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Best so far
Reviewed on 1/24/2020
This app is saving a lot of time in terms of scheduling for managers and really helpful for employees as well in terms of switching shifts or internal communication.
Pros
In terms of scheduling this is the best app, easy to see requests off or vacations, easy to set-up reminders, the shifts can be dropped and picked up with just a click away, easy to create schedule base on the sale, easy for employee chat or contact information.
Cons
I'll love for this system to be able to integrate with Payroll, but that's the only big downside. The second one is that for cross-trained employees (working several positions/roles) is not allowing the pre-set shift scheduling until you change the role that was initially assigned.
Alternatives Considered
ZoomShiftReasons for Switching to When I Work
I don't remember, but I think it was the price.Response from When I Work
Hi Maria! Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work.
- Industry: Veterinary Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
When I Work Works for Us!
Reviewed on 3/22/2022
Our schedules can (and have) change daily. For managers, having the schedule on-hand on any device has proven to be a huge time saver. Changes can be made immediately, in one spot and everyone on the team has access to the updated/most-current version of the schedule each day.
Pros
The staff's ability to clock in and out on their mobile devices is a game changer, especially if they are off site when they realize they "forgot" to clock out. The ability to share a "real-time" schedule with a large team of people is also critical.
Cons
On the admin/HR side it's a little complicated to read/compile the reports into usable data for processing payroll (it doesn't integrate with Quickbooks Desktop) but every thing else that helps the team out about this software is worth the small added labor to payroll processing.
Response from When I Work
Hi Stephanie, Thanks for taking the time to provide this thoughtful review. It's great to hear that the option to communicate real-time schedules is helpful to you. We appreciate your feedback regarding payroll reporting and what options would be most helpful to you.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great solution
Reviewed on 7/21/2021
A lifesaver
Pros
The ability to plan and programme the employee scheduling for our events with the employees seeing their own schedules
Cons
The only issue that I would improve would be the ability to put a single event entry into the exported calendar as the current options result in an over-populated calendar
Alternatives Considered
PlandayReasons for Switching to When I Work
Our own review and the ability to hibernate as we are a seasonal businedsResponse from When I Work
Hello David, thanks for the review! Have a grand day!
- Industry: Veterinary Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The software has made the impossible, possible for scheduling employees
Reviewed on 12/22/2017
I think scheduling would not be managed as well without this software.
Pros
I love that employees can indicate when they are available and when they are not available. I love that they can put in requests for time off which helps me not rely on myself for remembering. I love that there are additional features for rate of wage. I like the attendance and I can see if employees are showing up late or getting into overtime. There is a budget feature which I have not used but think would be very helpful in the future.
Cons
I wish that I could have the option of excluding some employees when sending a general email through WIW. I also wish that open shifts were always a different color especially when looking at the schedule by position. This would bring my attention to the open shift and alert me that someone is needed. I wish I could publish an employees schedule out for more than 1 week.
Response from When I Work
Hi Deborah,
Thanks for taking the time to review When I Work. We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives easier!
When sending custom email messages to your employee's you can select which employees you would like to send the email messages to, by clicking on the "To" field and selecting their names from the list.
There is not a way to automatically change the colors of the OpenShifts. Instead managers would have to manually edit the OpenShifts and change the colors on the Scheduler page.
When it comes to publishing the schedule, you can use the advanced publishing feature to publish the schedule for any desired date range: https://help.wheniwork.com/articles/publishing-the-schedule-computer/#advanced-publishing
If you have any questions about When I Work, please check out our help center at https://help.wheniwork.com/ or email our Customer Care team at [email protected]!
Thanks,
Adrian
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great scheduling app with tons of features!
Reviewed on 3/8/2018
Scheduling is EXTREMELY easy! Long gone are the days of paper postings and random email messages. It is VERY nice being able to reference your entire schedule from the moment it is posted, going all the way back to your initial employment. Even those with little to no computer experience can use it fairly easily.
Pros
It is EXTREMELY easy for the end-user to utilize this software. There are also some pretty good mobile applications that it offers which makes tracking your schedule very easy!
Cons
There are a lot of overly-helpful tips and suggestions that constantly spam the administrators' email accounts and scheduling interfaces. (Essentially the company does this to assist the administrators, but there is no way to stop it, which makes it very annoying after awhile). The mobile application can also be buggy at times, and the website schedule does not work properly on mobile phones that don't have a "desktop view", as the website does not have a mobile version designed for it. This forces you to use the mobile app on mobile devices unless your mobile phone can display it in a "desktop view". On a normal computer interface, this works just fine.
Response from When I Work
Hi there!
Thanks for taking the time to review our app. We are glad to hear that When I Work is making scheduling easier for you and your team.
If you are having trouble unsubscribing to our emails, please reach out to us at [email protected] and we would be happy to help get you unsubscribed on our end.
At this time When I Work is only supported on our web app via computer or or on mobile apps on Android and iOS devices. Our team is prioritizing consistency and parity between our web and mobile apps. I would make sure that you have the most updated version of the mobile app for the latest enhancements we have made.
Thanks,
Adrian
When I Work Team
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Scheduling Resources Has Never Been Easier
Reviewed on 6/24/2018
When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where you can make the best use of your resources across one or more projects. This tool also helps you understand what your organization is capable of handling. It will definitely save you from scheduling headaches and the potential issues around delivering work when you are better able to have full visibility across all your teams and the projects they are working on. A great stand alone tool, as well as a great integrated tool.
Pros
When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can.
Unlike the "capacity" view of other applications, When I Work gets down to the most granular details. It allows you to identify when and where a team member will be used, including time-off, breaks, lunches, meetings, etc. You can use these categories to identify how best to allocate their time.
The scheduler allows you to see teams based on shift or positions (roles). You can track un-paid breaks and time off, as well as customize schedules and create templates for reuse. You can even create specific shifts for one time or recurring use and maintain notes on each entry. It also provides high level visibility of total individual team member capacity as well as what is scheduled and what has already been used.
View your teams across one or more projects or job sites and distribute resources across them all as needed. It offers program-like management of projects and does not restrict you to individual projects, which can become cumbersome when re-allocating time of one team member across two or more projects.
When I Work is a great tool for planning, or simply use it in addition to your project management application. Its scheduling features make it a powerful tool that lets you forecast as well, by easily making changes in schedules as needed. You will spend less time manually calculating your resources and where to place them, saving you time and money. Changes to any schedules are easy to see and the responses are easy to manage.
When I Work also offers features like task management, which allows you to manage projects of less complexity in the same application. And if you are looking for integration, yes, you can use their library of APIs for that. But, you need to click on the developer link at the footer for more details. Their integration features are not prominently displayed on their website.
Cons
No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
When I Work made scheduling and communicating to all employees a breeze!
Reviewed on 2/1/2018
Pros
The ease of the program. It was very user-friendly. Scheduling used to take 2 hours, but it was cut down to 30 minutes with WhenIWork. I love that I could customize the shifts. I especially loved that employees had to acknowledge their shifts. There was no more miscommunication that an employee didn't see their schedule. It's also been a great tool to get staff on the same page. The ability to message everyone at once was awesome. Plus the program tells you which employees have viewed the messages. It also has the option for employees to clock in via the app and you can link it with payroll. Employees are able to submit requests for time-off or vacations. Everything you need is in one place. The customer support team is available immediately through their live chat. They have always been very helpful and friendly. Absolutely a wonderful program!
Cons
The only thing I would modify is to have the ability to block off certain dates for requests. That way an employee wouldn't be able to request off Black Friday for example.
Response from When I Work
Hi there Pam!
Thanks for the great review! We are so happy to hear that you find so much value in When I Work!
In addition, we do have a way to block off days that you don't want your users to request off.
You can create a Schedule Annotation in 'Week View' by clicking the 'Chat Bubble' icon next to the date. You will just need to fill in the details of the annotation and select the box for 'Don't Allow Time Off'.
Here is a guide that walks you through that: http://bit.ly/2nzroHJ
Feel free to reach out to us at [email protected] with any questions :)
Sincerely,
Kara
-When I Work Team
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Revolutionized our Scheduling Process
Reviewed on 9/24/2020
We used to manually schedule all staff at our child care programs. When a regular staff called in sick or requested vacation we used to have to call, text and email each individual on call or float staff to see who was available and if they could work at the location we needed. When I Work allows us to be a lot more efficient in this process. It also allows for better communication with all staff through features such as work chat, and announcements.
The customer service provided from the initial demo to setting up our team was exceptional. Our rep was always available to answer our questions or educate us about new features that might be useful to us. Our rep worked with us to use the features that worked best for us. When I Work also provides ready to go resources that you can send out to teams that include everything from how to set up your account, see open shifts, swap/drop shifts etc.
Pros
The ability to post open shifts as revolutionized our ability to communicate with and mobilize our on call staff. By posting an open shift On Call and float staff see the shift right away and are able to pick up shifts that fit with their schedules. The ease of posting open shifts has drastically decreased the time spent trying to find staff to fill gaps in schedules. With over 150 employees and 44 locations we are able to post the addresses of each location that allow staff to pull up a map to the site.
Cons
At this time the product is serving us very well. When I Work continues to add new features and provides detailed descriptions and instructions to these features.
Response from When I Work
Hi Amanda,
Thank you so much for this detailed and thoughtful review! We love hearing about some of your favorite features and how your team utilizes OpenShifts and new features as they become available!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Makes scheduling super easy!
Reviewed on 2/5/2018
Pros
This product is super straight forward and very user-friendly. It is very easy to use the scheduler as well as keep up with employee hours on the Time Tracker. You can easily edit attendance if your employee forgets to clock out and sending messages to the whole group is super easy with the group message feature.
The online based platform is great and the app is the perfect way to post the schedule without having to send out emails of spreadsheets etc. Notifications come straight to your phone regarding scheduling changes, shift swap requests, time off requests, and even when your employees forgot to clock in. Notification alerts are easy to change in settings. There's even a setting to get a reminder 2 hours prior to your shift so in case your schedule is constantly changing, its so easy to keep up with it!
Cons
The satellite/gps location isn't as good as it can be with regards to clocking in. Sometimes it will not let you clock in due to being "too far away" when you are standing right at your work. The app sometimes freezes up when clocking in/out or takes a while to process a clock in. So then when you press "clock in" again, it'll actually clock you out.
Response from When I Work
Hi there Lisa,
Thank you for leaving us a review!
We are so happy to hear that you and your team finds value in When I Work!
If you continue to run into issues with clocking in and out, please feel free to email our Customer Care team at [email protected] Our team will help get the issues you are experiencing resolved.
Thanks again for the review! Hope you have a great day!
Sincerely,
Kara
-When I Work Team
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
When I have to work, I use "When I Work" to make sure I get to work when I'm Supposed to!!
Reviewed on 2/21/2019
Overall, I really like this Software. It is very affordable for my small company! It has some features and functionality that it's competitor's just simply did not offer. So I actually use 2 different Time tracking softwares. But my employees use this one. If I was forced to make a choice on either "When I Work" or one of their competitors, I would probably have to choose "When I Work". They really do include everything my small business needs and more when it comes to scheduling and time tracking needs. The Geo fencing and Chat feature within the Software is just great. It really takes a lot of concern away from me. It allows the employees to be a bit more free and manage themselves and still be held accountable so I do not need to micro manage. It's hard to Explain, but just try the Software out and you won't be disappointed!!
Pros
The functionality and features offered are by far the best thing about this Software.
Ease of use, and control of use. Fairly Intuitive, and addresses most all of my needs for my small business!! The Cost! This software is very affordable for a small company.
Cons
I think that the Customer Support is not up to Par. The only way to get support is via Chat or to submit a Ticket. I have been ignored or neglected in the past, and just needed some help and no one was available and Did not respond either. This was when I first started using the Software and so it left a bit of a bad impression with me... I wish the Reports were not just limited to CSV files. I wish the reports were nice and clean and well presented like some of their competitors offer...
Response from When I Work
Hi Brad -
Thank you for taking the time to provide a review and share you're feedback with us! I'm so happy to hear that When I Work has met a lot of your business needs for managing your team.
I'm sorry to hear that your past experiences with our Care team haven't met your expectations. We currently offer support via live chat and email. These channels allow us to provide support effectively and efficiently for all of our customers at this time.
If you are encountering any issues, please don't hesitate to reach out to us so we can help out. We can be reached at [email protected] or via Live Chat as you referenced.
Kindly,
Adrianne
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The software you didn't know you needed
Reviewed on 2/6/2020
Overall, I am satisfied with the software. I especially love that they incorporated a lunch break feature and even rolled out the live time clock to help you track your lunch!
Pros
I've been using WhenIWork for about 3 1/2 years now and the best feature that I enjoy about this software is that I can utilize my phone to track my clock-ins and outs. I travel a bit for my job and being able to clock in at any time without having to jump on a computer is great!
Cons
I love that it gives me a notification when I have an upcoming shift or when I haven't clocked into a shift yet (something you simply forget) but WhenIWork always sends me a notification that I haven't clocked out even when I have clocked out from a shift. I am not sure why it recognizes that I have clocked out but still sends me a notification that I haven't done so. It might just be a personal problem though.
Response from When I Work
Hi Brenda -
Thanks so much for taking a moment to share feedback with us!
I'm so happy to hear that you're loving the ease of using the app on the go with tracking your time! We're really glad our features like mobile clock in and breaks are so helpful for you!
If you're running into an issue with your notifications, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!
Again, thank you so much for the review!
Best,
Adrianne
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Accessibility and Intuitive Scheduling
Reviewed on 9/29/2020
My overall experience with When I Work has been positive! Out of all the scheduling apps or processes I've been a part of, this has definitely been the smoothest. I would recommend this app to any employer looking for good software.
Pros
What I like most about this software is the ability to track my hours in multiple manners. Not only does the app show me how many hours I am scheduled to work a week, it shows me the scheduled hours of everyone on staff in a larger format, and can even show my timesheets, giving me the breakdown of negative or positive hours correlating to clocking in early or clocking out late. This last feature is extremely helpful as it quantifies the fruits (whether ripe or rotten) of your labor, letting you know exactly what you need to keep doing or improve on.
Cons
Yes, when I am accessing availability and have repeating schedule preferences, if there absolutely any overlap, it simply does not allow you to make changes and it is then your job to find the overlaps and shift them to allow for your original change. Often, this process is tedious, but it doesn't come up often as the initial mistake is human error. If there was a way for it to offer options on how you'd like to fix the overlap, that would be perfect.
Response from When I Work
Hi Richard, thanks so much for this detailed review. We appreciate the feedback on setting availability preferences and I am happy to share this feedback with the appropriate team.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
review of when I work
Reviewed on 12/20/2019
it has helped make sending out the schedule easier, as well has helped keep track of previous schedules. it has also made our timesheets easier being all on a phone or a computer. all in all its pretty good, but I do wish it ran a little smother, and did not have so many glitches.
Pros
it helps put the schedule and timesheets all in one software, it will send out the schedule to all of the employees with one click, it can be used from a phone
Cons
It seems to have a fair amount of glitches, I have had it delete full schedules, autocorrect times to something completely different, and it jumble around shifts. I also think it is pretty pricey per employee on it.
Response from When I Work
Hi Taylor,
Katie here with Customer Care at When I Work. Thanks for taking the time to leave a review and provide feedback - we really appreciate it!
We are happy to see the app has been beneficial in keeping track of your schedules and timesheets all in one place - it definitely is a convenient feature!
Sorry that you have experienced some glitches with the app. We would be happy to assist with these to make sure they don't continue to occur. If you could send an email to [email protected] with the details of what you are experiencing, we would be happy to further assist.
Thanks again for taking the time to provide feedback. Have a great rest of your day!
Best,
Katie
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
When I Works works for me!
Reviewed on 8/3/2018
I do not have many employees on my schedule - only 10, but Incan whip up a schedule from scratch in 5-10 minutes.
Pros
It makes scheduling a simple task AND adds features like schedule templates open shift offering that are icing on the cake!
Customer support is responsive and very helpful.
Cons
I would really like a link to view an employee’s full availability directly from the weekly schedule. I have made a request, which was acknowledged in a very positive way. It hasn’t happened yet, though.
Response from When I Work
Hi Ken!
Thank you for taking time out of your busy day to review When I Work.
That is amazing you are able to whip up a schedule in 5-10 minutes using When I Work. I agree that the OpenShift and Shift Template features make things easier too.
I can definitely understand wanting to see availability while scheduling and I wanted to make sure you know that availability for employees does show on the weekly schedule page in the triangles you see in the corners of the app. If nothing is there, it is assumed the employee is available.
Here's a link to our guide that explains more about seeing availability when scheduling:
https://help.wheniwork.com/articles/interpreting-availability-on-the-schedule-computer/
Thanks again for your kind words. If you have any questions don't hesitate to email us at [email protected]
Sincerely,
Cara
- When I Work Team
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
I love this product, have looked at others that are similar but I still think this is best in...
Reviewed on 5/4/2018
it is not THE answer to scheduling numerous part time staff around their shifts, but it is definitely than paper or excel spreadsheets. staff can access everything remotely and easily. Drop shift and pick up shift function is great. I have just started tracking hours and I really like that feature.
Pros
ease, functionality, rollover capability , copy and paste function, excellent customer support. Staff really like the app function of the software. I prefer to do things on desktop, I enjoy that. I can easily add/remove/assign staff as is necessary. I can block days easily. requests arrive immediately.
Cons
it is more expensive than other similar products.
I cannot limit each employee's availability (I called and tried, found a solution, not best, but still a solution)
Response from When I Work
Hi Helen!
Thank you for taking the time to provide your helpful feedback. I'm happy to hear that the ease and functionality of the app has made scheduling your team more efficient.
We appreciate your feedback on limiting employee's availability and will pass it on to the appropriate team.
If there's anything that we can help with, please don't hesitate to send us a note at [email protected]
Thank you again for your feedback!
All the best,
Megan
When I Work Team
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
When do I work?
Reviewed on 12/3/2019
Overall I enjoy the easy and simplicity of picking my shifts with this app. Its easy to navigate and for the most part has very few bugs.
Pros
When I work is great for keeping track of your shifts and signing up for new ones. It makes it easy for employeers to let employees know when new shifts are available and employees can easily pick and choose when to work and keep track of their schedule. If you don't like to keep track of your schedule yourself you can set up reminders and notifications to alert you when a shift is coming up or when your employeer adds a new shift to the schedule.
Cons
Depending on the size of the company you work for, picking up shifts can some times be hard. Most shifts are limited by how many people can pick them up so its often first come first serve. If you miss a notification it might be too late for you to grab a shift which may mean you wont be able to work that week.
Response from When I Work
Hi there,
Thank you for taking the time to write such a thoughtful review for us! We're glad that you've enjoyed using When I Work for keeping track of your schedule, including the shift reminders feature. I can definitely understand any frustration about missing the chance to pick up OpenShifts, and we really appreciate your feedback about this. Thank you again for taking the time to share this with us!
Best,
Briana
- Industry: Broadcast Media
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I Love This App
Reviewed on 9/10/2018
This app has been great to us. It saved me hours of work i was previously doing in Excel. Also it expedites coverage by alerting the staff of open shifts.
Pros
This app takes all the hassle of building schedules and covering shifts completely our of the operation. It's versatile working across iphones and droids, has a web interface, and can even send direct text messages to your employees. I'm a big fan of the approval process for managers regarding time off and shift swap. I also like the employee export features that show time off used and (a different kind of export) a quick contact sheet when needed.
Cons
The option to print a schedule always prints in alphabetical employee order. I'd like an option to print in employee POSITION order.
Response from When I Work
Hi there-
Thanks for leaving us a review! We are so glad to hear that you find value in the app!
As for printing the schedule by position, I can certainly pass this along as a suggestion for our development team to look into implementing this in the future!
If you have any questions or concerns, feel free to reach out to us here on the Customer Care team at [email protected] We are always happy to help!
All the best,
Kara
- Industry: Individual & Family Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
When I work Impresses
Reviewed on 1/15/2019
Pros
I like the way this software sends you an email before your shift everyday to remind you about your schedule. This is a good feature for people that don't have a regular work schedule. You can also change the time you get the alert. Originally, I would get a reminder two hours before every shift, I was able to change the reminder to four hours before every shift which worked much better for me.
Cons
My least favorite activity with this software was entering my availability for the coming month. I had no trouble entering in days that I was unavailable or times that I preferred to work. The trouble I had was when I had to enter in time limits on my availability. If I could work on a Tuesday from 3-7 and we were open into 9, I would have to enter 3-7 as my preferred time to work and 7-9 had to be entered as unavailable time. Whenever I had differences in availability on the same day the software was difficult to manage. Eventually, it got easier but I was not popular with the IT people for the first two months.
Response from When I Work
We appreciate you taking the time to share your feedback and provide a review.
We are always striving to make changes that will help managing hourly employees become easier and your details on what you like or don't like are helpful for us to understand what changes we can make moving forward.
If you have any questions or additional feedback, please don't hesitate to reach us at [email protected] so we can assist.