FreshBooks Reviews

The user-friendliness of FreshBooks is undoubtedly its best feature. Generating and sending an invoice to a client is a breeze. This is made further easier by the fact that it can connect to other services you may already be utilizing.

The removal of the Tickets feature is the sole reason we haven't made FreshBooks our primary invoicing tool again. Previously, we would start a ticket in FreshBooks, handle it, and then turn it into an invoice.

FreshBooks is renowned for its user-friendly layout and straightforward setup. With FreshBooks, even if you have little to no expertise with accounting software, you can get going right away.FreshBooks has a number of time-saving features that can speed up payment and reduce manual data entry, like automatic invoicing and online payment acceptance.FreshBooks offers a variety of financial reports, including profit and loss statements, balance sheets, and tax summaries, that can give you information about the financial status of your company and assist you in making informed choices.FreshBooks comes with project management tools that let you work with your team, monitor the status of your projects, and charge clients for the time you spend working on them.Utilizing the FreshBooks mobile app, you can issue invoices, keep track of costs, and manage your money while on the road.Integration with other products: You can easily automate processes and optimize your workflow with FreshBooks thanks to its integrations with other widely used business platforms like PayPal, Stripe, and G Suite.

FreshBooks features a straightforward user interface, which could be problematic for companies with sophisticated accounting requirements. The program includes few choices for customization, which could not be sufficient for companies who need more adaptability.Pricing: For companies with larger teams, FreshBooks pricing can be quite pricey. Project management is one of the more sophisticated capabilities that is only offered with higher-tier plans.Limited inventory management: FreshBooks does not include extensive inventory management options, which could be a drawback for companies that need more thorough inventory tracking.FreshBooks has fewer integrations than other accounting software solutions, while integrating with well-known tools like PayPal and G Suite.Because FreshBooks is a cloud-based software program, accessing it necessitates having an internet connection. Businesses that operate in places with spotty internet connectivity may find this to be a drawback.

Helps u stay organized n on top of your game

The offline production was not so helpful

Because of FreshBooks' intuitive design, keeping track of business money and other administrative tasks is a breeze. Save time and work more efficiently with FreshBooks' convenient time-saving tools, such recurring invoices and cost monitoring.

FreshBooks's user-friendly interface is a major selling point for me as a financial manager. We've found great use in the time-saving tools, such automatic invoicing and expense tracking. Nonetheless, I have found a few shortcomings, such as a lack of robust reporting tools and a dearth of available integrations. Despite these concerns, FreshBooks has been a great help to me.

I can confidently say that the invoice creation feature is one of my favorite parts of the software. It's super user-friendly and allows me to create and customize professional-looking invoices with ease. I'm not an accounting expert, so the fact that I can navigate the software without feeling overwhelmed is a huge plus for me.I also appreciate that I can automate recurring invoices, which is a huge time-saver for me. It's great to know that Freshbooks can handle the invoicing while I can focus on other important aspects of my business.Sending invoices through Freshbooks is a breeze, too. I can easily send them through email and get notified when clients have opened and paid them. And with the option to accept online payments, my clients find it super convenient to pay their invoices.

One thing that can be frustrating is the lack of customization options for certain aspects of the platform. For example, while I appreciate the ability to customize invoices and estimates, there are some areas where I feel limited in what I can do.For instance, the dashboard and reporting features are not as customizable as I would like them to be. While I can view certain metrics and data points, I cannot always tailor them to my specific needs or preferences. This can make it difficult to get a comprehensive view of my business and make informed decisions based on the data.Additionally, there are some integrations that I would like to see available on the platform that are not currently offered. While Freshbooks does offer a decent selection of integrations, there are some key tools and apps that are not yet supported. This can be limiting in terms of workflow and efficiency.

FreshBooks is good for freelancers or service-based small businesses that need to track time spend on client projects, and report the time on invoices. It's also good for tracking basic expenses, whether they are allocated to the business, or passed on to clients. The reporting features are also useful.

The payroll integration with Gusto is a simple and affordable way to run payroll for a small business.

The mobile app for time tracking became so buggy that I had to stop using it; it would frequently lose track of the time if I paused the timer. They also added a "feature" that creates a new line item on the invoice every time you pause the timer, which really clutters up the invoice. I now use a separate tracking app and manually enter my time.

The accounting features are barely adequate, and the accounting functionality is more like a public beta than production software. There's a chart of accounts, bank reconciliation, and a general ledger. We use cash-basis accounting, so it works for us, but if you carry inventory, I don't think FreshBooks will support accrual accounting. The bank reconciliation was officially "beta" until very recently.

Admins aren't allowed to edit the chart of accounts, so you need to have an accountant or bookkeeper set it up. Unfortunately, most accountants I've talked to won't work with FreshBooks directly. Strangely, FreshBooks will help you find a bookkeeper who works with FreshBooks, but not an accountant.

One of the things I like most about FreshBooks is its simplicity and ease of use. The service is designed with small businesses in mind, offering a user-friendly interface and intuitive workflows that make it easy to manage accounting tasks such as invoicing, time tracking, and expense management. Additionally, the service offers a range of useful features, such as automated payment reminders, project tracking, and custom branding, that help me to streamline my accounting processes and improve my overall efficiency.

One potential downside of FreshBooks is its pricing, which can be relatively expensive compared to some other accounting solutions. Also, while the service is generally easy to use, some of the more advanced features and configurations may require technical expertise or support. Finally, some users have reported issues with customer support and responsiveness.

FreshBooks offers robust invoicing features, allowing businesses to create and send professional-looking invoices quickly and easily.Time tracking: FreshBooks includes time tracking features, making it easy for users to track billable hours and generate accurate invoices.

Limited inventory management features: FreshBooks has limited inventory management features, which may not meet the needs of businesses that have large inventories or sell physical products.

I used FreshBooks for my freelance work and was impressed with its flexibility. Data transmission security was excellent and the interface was easy to use.

Mileage tracking is worthless! I tried it for several months. It does not work. There are no rides.

The following thing that I like most about FreshBooks, first its user interface, second time tracking, and third mobile app.

Limited integration is the only downgrade of using FreshBooks that I have noticed

I really like Freshbooks for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards.

Freshbooks collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use.

Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

I loved that I could upload clients I frequently invoice when I transitioned. Setting up my bank links was very simple and transactions were downloaded easily. You can set up rules for accounts and they will follow those. Invoices look good and are easy to create.

The software does not support accounting if you have employees and are paying any benefits. Trying to separate out the cost of what my employees contribute to health insurance, retirement, etc. vs what I contribute has been a nightmare. My bookkeeper and I both spent a lot of time with Freshbooks support trying to figure out how to do that. Turns out it is with a journal entry which is time consuming and makes no sense.

It saves my team hours of time every month. It easy to manage clients, track subscriptions, track hours and send invoices. Oh and it makes taxes season a breeze! The milage tracking feature has saved me over thousands per year in taxes since they released it.

The only complaint I have with Freshbooks is the Expenses feature. It has the ability to connect to your bank account to automatically pull in your charges, however, it never stays connected to our bank and it becomes a hassle. But they are great about helping to resolve the issue when it happens.

I love the ability to create proposals with pictures and a client signature line. Also, the app is pretty great.

I’d like to be able to add pictures through the app, but it’s never worked. The back end for taxes and reconciling found be better according to my cpa

FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.

It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.

My clients now pay me on time because of Freshbooks. Previously, I sent invoices to clients by email and normal mail in the form of PDFs, but the problem was that they didn't always pay. Because you just throw the invoice in the trash and try to remember to pay it when you can, I'm also guilty of this. However, with Freshbooks, I probably get 10–20% of clients to actually pay on time because there is a quick online option of paying with a credit card right there and then when the invoice is sent. Using credit cards obviously results in a 1-3% loss, but gaining speedier payments is more significant than that amount.

Can have issues linking to a credit union account if that is what you use for your business. Might want to consider switching to a bank that is better accepted.

FreshBooks offers an easy-to-use platform with a user-friendly interface, making it easy for users to navigate and understand its features. The integration process is also straightforward, and FreshBooks offers integrations with many third-party tools, including payment gateways, project management tools, and time-tracking software. The integration process can be done in a few clicks, and FreshBooks provides clear instructions to guide users through the process.One of the most impactful features of FreshBooks is its receipt management system. FreshBooks offers a robust and intuitive receipt management system that enables users to upload, organize, and categorize their receipts digitally. This feature helps users track their expenses accurately and easily, reducing the likelihood of errors and saving time. With FreshBooks receipt management, users can easily generate detailed expense reports and submit expenses for reimbursement or tax purposes.Overall, FreshBooks is an easy-to-use platform with a straightforward integration process. Its receipt management system is one of its most impactful features, helping users manage their expenses effectively and efficiently.

All software can be improved and updated to better meet the needs of its users. The key is to identify the areas where the software could be enhanced and prioritize those improvements based on user feedback and business goals.Here are some potential areas where FreshBooks could consider making improvements:User Interface: Improving the user interface can make the software more intuitive and easier to use for its customers.Features: FreshBooks may consider adding new features or improving existing ones to provide more value to its users.Integrations: Integrating with other software platforms can improve the overall user experience and expand the reach of FreshBooks.Security: Enhancing security measures can help to protect user data and build trust with customers.Performance: Optimizing the software for speed and reliability can help to improve user satisfaction.Overall, FreshBooks should prioritize improvements that will provide the most value to its customers and align with its business goals. Regularly seeking feedback from users can also help to identify areas for improvement and guide product development.and integration is not too hard.

Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to.

The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is:

Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers.

Your customers get a really nice interface for viewing all their invoices online - although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature.

No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected, and there are plenty of great alternatives for that, and some even charge less than Freshbooks.

My reasons for leaving Freshbooks? Freshbooks is downright awful at expenses...

You can't record non-billable expenses against a customer or project. If you want to record the expense without billing the customer for it, you cannot assign it to the customer or project. No easy way around that without messing up your accounting records.

And with expenses that you DO want to rebill the customer for, there's no easy, intuitive way to handle marking up those expenses for goods or services to make a profit on. In order to do that, you must first add the expenses to the customer invoice, and then modify each line item expense amount up to the amount you want the customer to pay.

You cannot record bills as you receive them your vendors. Say for example, you get an invoice from a programmer who did work for you on 4 different projects in a given time period. Most vendors will just send you an itemized invoice with all the billable time across the various projects. Well, you can't record it that way in Freshbooks. Each line item on your bill must be entered into freshbooks one line item at a time, and you cannot correlate them easily to know that they are all part of one bill/invoice. Freshbooks also can't help you with managing when your bills are due. That's accounting, which Freshbooks doesn't do.

Freshbooks solutions to their shortcomings with expenses is all handled with hacks and workarounds for how their system is currently built. They are not easy or intuitive and they also throw things off with your accounting reports.

the most notable or noteworthy aspects of Freshbooks, there are several that are worth mentioning:Invoicing: Freshbooks offers a robust invoicing system that makes it easy to create and send professional-looking invoices to your clients. You can customize your invoices with your branding, accept online payments, and set up automatic payment reminders.Time tracking: Freshbooks includes a built-in time tracking system that allows you to track time spent on projects or tasks. You can also set up project budgets and track your team's hours to ensure you're staying within budget.Expense tracking: Freshbooks makes it easy to track expenses by allowing you to upload receipts, import expenses from your bank or credit card, and categorize expenses by project or client. You can also set up recurring expenses and mark expenses as billable to clients.Reporting: Freshbooks offers a variety of customizable reports that provide insights into your business's financial health. You can track revenue, expenses, and profit margins, as well as monitor cash flow, outstanding balances, and other key financial metrics.Mobile app: Freshbooks offers a mobile app that allows you to manage your business on the go. You can create and send invoices, track time and expenses, and view your financial reports from your smartphone or tablet.Overall, Freshbooks is a comprehensive cloud accounting solution that provides a wide range of features designed to help small business

While Freshbooks is a robust cloud accounting solution that offers a wide range of features, there are a few potential drawbacks to consider:Limited inventory management: Freshbooks does not offer a built-in inventory management system, which may be a drawback for businesses that sell physical products.Limited customization: While Freshbooks offers a good amount of customization options for invoices and reports, some users may find that the level of customization is limited compared to other accounting software options.Limited integrations: Freshbooks does offer a number of integrations with third-party apps and services, but the selection is not as extensive as some other accounting software options.Limited international support: Freshbooks is primarily designed for businesses based in the United States, Canada, and the UK, so businesses based in other countries may not find the same level of support and functionality.Pricing: Freshbooks can be relatively expensive compared to other accounting software options, especially for businesses that need to add additional users or access more advanced features.Overall, while Freshbooks is a solid cloud accounting solution, it may not be the best fit for all businesses, especially those with more complex needs or those based outside the US, Canada, or the UK.

Very easy to invoice.

Time tracking methods/tool are totally lacking.

FreshBooks gives one a robust and unified accounting platform where you can perform all your accounting tasks efficiently without having to use multiple products for each task. With its functionalities in bookkeeping, billing, accounting, expenses tracking, financial reporting and much more, it always proves to be the most qualified tool for solving your accounting needs. It helps generate very detailed financial reports which are effective at giving accurate insights on the position of the business financially. This also helps by guiding one on how to make crucial decisions to help improve your business performance. It has a very user-friendly user interface which gives one easy time when navigating through it and making use of its features. Moreso, some of its functions like invoicing comes with ready-made invoice templates which guides you toward generating professionally looking invoices for your customers. FreshBooks has a very committed user support team which are always ready to offer any assistance you need or answer any questions you might be having.

FreshBooks is a very effective accounting tool and each of its features has proved to be very useful. It's easy to use, has a very supportive customer support team and i have never encountered any difficulties when using it.

1. Client retainer highlight: FreshBooks permits you to set up retainer concurrences with clients, which can assist with guaranteeing a constant flow of pay for your business.2. Robotized late expenses: FreshBooks consequently applies late charges to past due solicitations, which can help boost clients to pay on time and further develop your income.3. Proposition highlight: FreshBooks incorporates a proposition include that permits you to make and send proficient recommendations to clients, making it more straightforward to win new business.4. Multi-cash support: FreshBooks upholds various monetary standards, which can be helpful for organizations that work universally or have clients in various nations.5. Bank compromise: FreshBooks offers bank compromise highlights, which can assist with guaranteeing that your monetary records are exact and modern.6. Project joint effort: FreshBooks permits you to work together with your group and clients on projects, which can assist with further developing correspondence and smooth out work process.

1. Limited Accounting Features: FreshBooks is designed primarily for small business owners and freelancers and may not provide the robust accounting features that larger businesses or corporations require. 2. Limited customization options: While FreshBooks has customizable templates for billing and other features, it may not offer as many customization options as other accounting software solutions. 3. Limited Payment Options: FreshBooks offers several payment options, including credit card and PayPal, but may not integrate with as many payment gateways as other accounting software solutions. 4. Limited Inventory Management: FreshBooks lacks robust inventory management features, which can be a drawback for businesses that need to manage a large amount of inventory. 5. No Project Budget Tracking: FreshBooks offers project management tools, but it doesn't include a feature to track project budgets, which can be a drawback for companies that need to closely track project expenses.

Ease of use and straightforward, simple interface. Easy invoicing.

Freshbooks lacks all of these industry standard security features:

No Two-Factor Authentication at login.

No IP address blocking to prevent certain IP addresses from logging in my account.

No log/audit showing when I last logged in and out of the account.

No forced internet timeout/log out when the account has been left untouched for a while.
This is standard on other online accounting software and is used by most banks as a security feature.

At first, Freshbooks offered everything I needed. Their features worked without a glitch. No complaints. But now not so much. It's not a long term viable solution for your accounting needs.

The core functionality (bank connection) for accounting does not work. It constantly disconnects and expenses do not import.

I have been talking to customer service for now 5 months, and no resolution. And because my case is hard to solve, the customer service reps just did the bare minimum and deflected blame on their internal tech partners. I had to follow up, they were not proactive and still to this day can't give a real ETA on when the problem will fix.

It's as if my problem is of no importance to them and low on their priority list.
I've been patiently waiting 5 months - and still nothing. So in my opinion, Freshbooks is a bad company to deal with when your account has real issues - you won't get the support you need and your business will suffer for it.