Intellect QMS Reviews

I love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS

We didn't like having to change our document numbering system (starts at 1), however, we were able to provide metadata that made it easy for long-term users to find their documents using their initial numbers.

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

The ability to customize the software to meet our specific processes is extremely beneficial. Streamlining and automating workflows for a consistent and global process provides efficiencies to save valuable resources. The software is user-friendly and intuitive, making user training easier and shortening the learning curve.

The software occasionally throws a curve ball but Intellect Customer Support will work through the issues with you. I would like to see more helpful and readily available published app training documentation to reduce reliance on customer support.

Intellect (QMS) comes with out of the box workflows that can be modified according to your business needs. As it is very user friendly it allows people without programming skills to modify and create applications, workflow processes and reports.
Besides that, the customer service is very good, they are vey responsive, patient and understand our needs.

For someone who does not have programming skills, it can be quite annoying configuring some items every single time, in different templates and different parts of the workflow, such as email notifications. A tool such as 'copy and paste' would be wonderfull.

Customizable to be in alignment with existing Quality Management System structure/procedures vs. revamping our procedures to be in alignment with OOS software

Everything is a rabbit hole with troubleshooting and it is very time consuming, even with support from Intellect. Audit trail feature is poor, at best.

Easy to use, great support, Intellect works very hard to make their customers happy.

Wish we could develop more applications - not a negative for Intellect, but for my company.

The product is very user friendly and easy to customize/configure. It has all of the main apps that we need and we have the option to create more based on the companies needs. The price is excellent and the implementation was very smooth. Our implementation specialist is amazing and really understands the product inside and out.

We had a bug before going live, but Intellect fixed quickly.

The designer user experience is intuitive. The drag and drop technology makes designing fun. Updating object properties is straight forward. Building macros is made easy. Finally, all of the mentioned functionality works together to create powerful apps.

I think that the Auto Documentation Report is a burden. A more user friendly field mapping report or chart depicting the relationship of fields to apps, templates, and workflows would be helpful.

I love that intellect is completely customizable.. It is very easy to use. All the training provided by intellect has been top notch. We are very excited about this product!

Nothing so far! We have truly loved everything about our experience.

Intellect is a fully customizable no-code eQMS system with all the applications you would expect, including Document Control, Employee Training, CAPA, Audits, Risk Management, Vendor Management, etc. The introductory package comes with multiple applications; the client can choose which ones to start with. After implementation, the client can create applications or purchase additional ones configured by Intellect's first-class team. Best of all, the system can be managed internally by a designated Administrator with or without IT involvement. It is highly scalable, and the options for using and expanding the system (even outside of QA) are endless. The start-up and implementation pricing is highly competitive, and training is included for the applications chosen and the design functions.

Although the system's initial cost is much lower than most, the user licensing and support fees can quickly increase, especially for smaller organizations and if you need to open the system to all employees (for training and access to SOPs, etc). I would have liked to have had in-depth System Administrator training. If you have only one or two people configuring and managing the system, you will likely need professional support services at an additional cost, as we did. The Intellect team is very flexible and accommodating to our unique needs and was able to scale the pricing and licensing options to meet our budget. The out-of-the-box QMS applications are geared toward manufacturing, but they are customizable.