ProntoForms Reviews

That we can customize it to our needs. The flexibility and the technical advances of the way we can do things. Being able to incorporate signatures, pictures, calculations, geostamps and much, much more.

I can't think of anything that we don't like considering they take into consideration what we don't like and try to make it better for us.

The most impactful features in ProntoForms are its document management and OSHA Recordkeeping. Documents can be created in various file formats i.e. Microsoft Word, PDF, HTML, JSON, CSV, XML. Documents can also be copied or moved with its data sets. It can also be linked to other versions for ease of reference.  There are beautifully designed templates that are modern, realistic to business needs and effective risk management. These templates can easily be customized and branded to meet the company's needs. The interface is also easy to navigate and requires little time to learn how to use the product. OSHA Recordkeeping is a valuable feature that is often overlooked. It protects my company from being susceptible to fines and legal/regulatory breaches. My records are securely stored and easily retrievable.

There are no features that I have encountered to date that did not meet my expectations. I think that this is a cost effective and reliable tool to gather data, analyze data and manage/store records.

The training was phenomenal and the customer support was always very responsive and helpful. The software is fairly easy to use as well.

It's very expensive and after you complete the forms and test them, they don't look professional at all. There is an option to get custom forms created, but they each cost hundreds of dollars.

ProntoForms is a powerful tool which allows administrators a wide array of customization to data collection while maintaining a straightforward end-user experience.

One downside to the customization is it requires some effort to learn the ins and outs. The support documentation from ProntoForms is top notch and whenever I still had questions their customer success team was quick to provide answers.

My comment is not so much on the software itself, as I am the administrator and not the user, but the account management and tech support team are the most proactive I have ever worked with in my life and I would suggest any potential customer to a company that has that kind of attention and personal skills to maintain relationships and fix issues first hand.

Nothing I can think of, I just personally wished I took more advantage of their training sessions and could fix most issues myself.

Our enterprises can quickly create unique mobile apps with context and intelligence thanks to the platform, which helps us to handle difficult work more effectively and securely. For the various levels of reporting we required, we could easily create a number of forms.x

It was simple to implement and pretty simple to set up and I don't have any dislike for it.

Not having to manually input information is nice.

The back end is difficult to change and setup.

Huge time saver in comparison to paper forms. Easy and fast data entry for all employees of the company and ability to automate certain tasks and forms builds. Possibility to easy copy and paste data from forms to use them in other company's tasks without the need of retyping.

Some time and computer literacy is required to get familiar with the advanced features but when you manage it you have a really powerful tool in your hands.

The implementation team takes the time to understand our business and provide tailored solutions.

While some of the form-building is intuitive, most advanced features require the engagement of ProntoForms professional services to modify or implement.

Saves us a lot of time doing paperwork, gets the data to the home office instantly

Could have an advanced logic editor, and there are some things with repeatable sections that are a pain

The ease of use

Lack of programming functionality from a design stand point. We need a highly sophisticated form to make this work for us, and we are not yet there.

The ability to create information in real time. The ability to have custom emails and multiple destinations and using filters to distribute just what they need to know. Capturing pictures and signatures. Map locations and many other features. And the ability to customize any form to any type of business.

The forms builder not allowing us to use bold or underline or other fonts to really make our forms look good. The PDFs are still a little plain and we would like to make them look better. Things like indenting and others would make it easier to make the forms look better.

The form builder is very intuitive, and their support documentation site is full of useful tools to assist the form building process. Adoption was easy as well because the mobile apps are intuitive to the user. If needing additional support from their support team, they reply out quickly and follow up with support requests to ensure a positive experience is met. If we have suggestions we can submit them and they are often implemented down the road as new features--what more could you ask for?

There is nothing that I don't like about this software and company as a whole.

Easy to use application to create forms and workflow to eliminate manual recording of information. Fully integrates with Salesforce for your system of record and eliminates chasing paperwork and non-readable handwriting. Capturing customer signatures into PDF reports makes it very easy to provide reports to customers while all being fully integrated in one platform.

While it may appear overwhelming at first, the initial setup was overly complicated by our organization. To combat this, ProntoForms has recently released a ProntoForms University to allow learning at your own pace and to increase the complexity only when the user feels comfortable.

1. Easy platform enables all our field techs to submit vital information back to the office and management.

2. General contractors require our field employees fill out daily job reports by hand but now they accept our reports in Pronto. We simply add their email address in the distribution.

3. We export timesheet data into Excel and import into our payroll system. O more data entry.

Would like to make contractual language on our work orders smaller than the rest of the pages.

Highly customizable application, user friendly, easy to develop and deploy

i cannot think of anythig that i do not like about this software. not applicable

The web portal is user friendly, and the Documentation Portal helps you understand or learn each feature and function.

Unfortunately, the company is based outside of Australia, hence there is time lag when we need their IT support.

It remembers the log in info so there's no need to enter it every time
I like the swipe feature to navigate the input fields
Easy to upload pictures
The questions are relevant to me and my job
Many details can be entered to make submissions customized
Progress bar at the bottom of page
Home page is simple and easy to navigate
I get an email after every submission
It is easy to edit previous form submissions

Password reset doesn't work
Support is hard to reach

I like that I am able to customize the forms to my needs. I get quick responses when I submit a ticket and when the problem is resolved I get a training as to what caused the issues and how to avoid it in the future.

What I least like about the software is setting up the forms. I feel like I need more training.

Customer service is always on the ball. We have implemented forms which have improved our QC and company morale.

The software is expensive. The app is very glitchy and sometimes crashes when you use it on a microsoft surface.

We have enjoyed the dashboard interface and the app is user friendly. Their customer service is very helpful. Once the forms are created they are easy to launch. The App allows you to take photos and place them into any form. I would recommend this program.

The custom forms take a while to create, but once they are created they are easy to edit and make changes.

Very large template library to allow for review of sample forms. Once a form is developed the ability to alter or modify the form to meet changing needs.

It is often hard to find all the technical issues for development of a form. Such as how to dispatch forms, codes for using strings and other issues to help make form use helpful. The online help is nice but a comprehensive manual would be nice.

Highly configurable, quick start up, excellent technical support. I'm using their platform to collect data and integrate with my clients' databases .

They can never tell me when their next release is scheduled for. I also can't seem to find their support hours anywhere on their website.

Ease of creating forms and functionality to connect with outside sources (Salesforce, Microsoft).

Birst reporting is not consistently accurate and has created issues in our compliance reporting.

This product enables us to collect various field data and feed it into our corporate EH&S, Asset Management and other systems. The forms are easy to build and intuitive to use. This saves a lot of time and effort and avoids the need for paper forms and subsequent manual transcription efforts. The data is also be made available in variety of formats and can be stored on a cloud / FTP and/or delivered via e-mail. The data is also well back-up and, if any of the submissions are lost due to a human error, these can be recovered in no time by anyone with ProntoForms admin credentials. This is a really well thought-out and designed product.

There is not much to state here. We recently discovered a minor bug related to a non-standard drop-down pre-population step but that was very quickly addressed by ProntoForms, so no longer an issue.