AppFolio Property Manager Reviews

AppFolio Property Manager streamlines tasks efficiently with excellent rent collection and maintenance tracking. Mobile app is a plus.

AppFolio's support can be inconsistent, occasionally causing delays in issue resolution. Additionally, the pricing may be on the higher side for smaller property management businesses. Despite these drawbacks, it remains a valuable tool for efficient property management.

Our reason to switch to Appfolio was the ability to perform the accounting within the same software than the property management.

That there is no a phone number I can dial for assistance.

I love that Appfolio is so user friendly! It is a streamlined process for workflow. The smart bill entry is a game changer! We have used Appfolio for years, and we love it! It continues to grow and add features that are huge benefits to us! I love that it is an online based software so I can work from wherever I am!

Rent can only be processed on a monthly basis and we have to run ours weekly, so we have to do some of that by hand.

So many features to help with property management. Very easy to use.

I really don't have any complaints. Anything that I don't understand or need help with is easily fixed or understood through customer service which is outstanding.

Like the website they built for us that integrates with the software.

Software is ok but very unhappy with their business practices so far. We switched around 1000 units to them a year ago. One of the selling points for us was that they promised no charge to our tenants for ACH payments. We even signed a 2 year contract to "lock in" our price. Not even a year into that contract we were told that we can either begin paying $1 per unit per month to continue to offer our tenants free ACH or pass it on to them to pay a fee every time they pay online. We have made complaints and even had our lawyer contact them and all they have responded is that they will run it up the flag pole. We are definitely looking at switching companies as soon as we find the right fit.

It is very user friendly. It has great features and easy reporting.

The compliance feature is non usable as it is extremely out of date.

See Cons.... the cons outway the pros at this point with such a large increase in price.

Changing the free eCheck to a cost for the tenant or the property management company is truly ridiculous. First, all of our leases say the echeck is free, so you have sort of backed us into a corner with us paying for the service. Also, with POA's also included in this unit count, I will have to pay $500 a month, for a service that is only used ONCE a year. That is $6,000 a year, so 500 units can pay ONCE on online. This is just crazy!! This is going to reduce the compliance for online payments and bring more checks, money orders, and cash in the office if we don't provide the service. Truly ridiculous. This is going to be about a 45% increase in my cost to use AF.. with a 30 days notice. truly bad business. looking for new software.

Nothing. Appfolio is difficult to learn and the customer service is inferior to its competition.

Onboarding is exhausting. The software has a steep learning curve. The first 6 months will require plenty of support from their support team (because of how confusing appfolio is), however their team is very difficult to get in touch with. If you e-mail someone in support directly, they will likely advise you to go through the app to schedule an appointment...It's kind of outrageous honestly. They make cancelling very difficult -- Writing this review is the last bit of energy and time this company will take from us.

I like how everything that I need is one platform. I don’t have to have another software running to complete my job duties. I can find car information, pet information, make letters, send mass emails, send emails to certain unit types and more.

I wish I could text certain units by the unit groups like you can with the emails. Let’s face it; most people will ignore an email but they will read that text. Emails get lost in the daily shuffle. Another improvement I recommend is a drop down to select if a pet is an ESA or Service Animal so you can go into reports and just pull it right up.

The database search function. The ability to search all categories whether they be owners, tenants, vendors, work orders, etc via the database search.

1) No focus on single family managers. New features seem to always be geared toward multi family.
2) Very poor to no customer service. Our business moves very quickly and when we have a problem we need answers quickly. There is never anyone to speak with directly at the company. They seem very proud of their bots and databases but that is no substitute for live customer service.

Overall the system is user friendly and has good tutorial videos.

Online portal options not available to choose authentication.

I'm able to efficiently handle the properties I manage.

Pop ups- I'm busy, I don't need pop ups about how much I like the program, would I recommend, etc.

I have used Appfolio in my previous employment and I was not very impressed. Using numerous other property management software, this was my lease favorite. It doesn't offer a lot of resources like Entrata does. I understand smaller companies tend to use Appfolio, and I believe it is due to cost.

prospect management, moving residents in, accounting, etc.

It was easy to set up and learn how to use to process applications

Easy to use and input data entries on the daily

Client profile is very well thought out, laid out and incorporates all the information in one place that is necessary. Rent tracking and simple reports are great.

AppFolio fails at customer service. You can't get trough on the phone plus AppFolio recently made changes so that you can't get through to the Chat Line. You have to go through a maize before you receive any help.

AppFolio is a great property management software, making it easy to use. The support team is also very helpful and quick to respond.

It is very limited on design and customization capabilities.

No it was difficult. We don't look forward to doing it again

When they started they built and improved. Lately they have stopped improvements and have destroyed valuable functions

I was able to message our tenants as needed

Training was not provided but this was on the management side not appfolio side

The ease of using this is great. If they find a better way of charging what they do to use it would be even better

The charging of using it is nuts. When you pay what you do now for rent

I can track all my projects and have all necessary tabs to do my work process efficient

when it updates it can get very slow/or get bugs