Dispatch Reviews
Overall rating
Filter by
Company size
Time used
53 Reviews
- Industry: Utilities
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
CenterPoint
Reviewed on 2024-12-11
Reliable most of the time, ease to communicate.
Reliable most of the time, ease to communicate.
Pros
User Interface, ease of placing the orders.
Cons
No option for multiple pickups on the same order, and saving information in some field for future use,
- Industry: Wholesale
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Just Dispatch It!
Reviewed on 2024-11-15
Dispatch has help my store to maintain a smooth operation.
Dispatch has help my store to maintain a smooth operation.
Pros
The ease to view order and track drivers.
Cons
The slow driver assing and the accuracy of the pick up.
- Industry: Chemicals
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Good if you only have 1 quick stop
Reviewed on 2024-04-10
My overall opinion of this company is that the concept is a good one. It allows a number of jobs...
My overall opinion of this company is that the concept is a good one. It allows a number of jobs for independent people to be able to fill at their will, However the proper execution has not been achieved and they don't seem to want to improve on it and work with the customers on their individual needs. Due to the lack of will from this company to acknowledge and address my concerns I will not be utilizing this service in the future I cannot support a company that does not work to serve its customers.
Pros
It is somewhat like Uber Eats to me. You enter your order and a driver selects it picks it up and delivers it. It is quick and convenient.
Cons
I would not at all recommend if you have multiple stops you want to put on the order. After so much time of the driver being at the location loading they add "wait fees" in spite of the fact that the driver has not waited it is actually counting the load time. When the drivers arrive at my location I ask them what order they are going to deliver the stops in and help them load in that order. They are in and out in the fastest way possible yet I cannot get the Accounting Dept. to stop charging me this fee. I cannot even get a response to my emails sent to Customer Service. On top of that they only gave us Net 10 terms. I asked for Net 30 terms since I have to keep asking them to remove the "wait fees", Wait for this to happen then send it to my Corporate location before they can be paid and they cant even do that. So basically there is no resolution to this problem. My biggest problem with this company is the Billing and Customer Service.
Response from Dispatch
Hi Tara- Thank you for taking the time to leave us your honest feedback. We're sorry you had a less than satisfactory experience with us. We’ll use your feedback to continue to improve our software solutions and service. Please feel free to contact us directly with any further concerns.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Dispatch gets my vote
Reviewed on 2024-11-12
i have been using dispatch for 4 years now and all in all i am very satisfied with their service
i have been using dispatch for 4 years now and all in all i am very satisfied with their service
Pros
the accessibility and convenience of the online portal makes setting up deliveries easy
Cons
certain drivers will cancel a delivery right before a deadline
- Industry: Oil & Energy
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
One of the Best out there!
Reviewed on 2024-12-04
Overall, it's been a good experience and i would recommend them to anyone who needs things...
Overall, it's been a good experience and i would recommend them to anyone who needs things couriered.
Pros
Flexibility of hours needed for delivery of products. Drivers and staff are very friendly and willing to work with you to make sure the orders are done correctly and timely
Cons
Drivers don't always get the delivery right, or they don't move on an order and will wait till 3-4 am to cancel
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
STAN WEAVER & COMPANY
Reviewed on 2024-12-11
Dispatch has been an extremely helpful tool in our business. Always available and the best customer...
Dispatch has been an extremely helpful tool in our business. Always available and the best customer service.
Pros
Their proof of delivery with pics is what I like most. Their customer service is top notch.
Cons
sometimes there are not enough box trucks
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Terry's Review
Reviewed on 2024-12-03
Overall is about a 9.9 out of 10. The only thing is getting in touch with a live person when...
Overall is about a 9.9 out of 10. The only thing is getting in touch with a live person when there's an important issue that needs immediate attention.
Pros
Very easy to navigate online ordering, and get order status and information very easily. Pricing and other order details almost instantly.
Cons
Sometimes getting in touch with a liver person is not easy.
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dispatch Performance
Reviewed on 2024-12-03
It has been good! My favorite driver has been [sensitive content hidden], he is good at communicatio...
It has been good! My favorite driver has been [sensitive content hidden], he is good at communication and taking care of our customers.
Pros
I like the clear communication from the customer service team, the drivers are all ways good at photos of delivery, and communicating problems.
Cons
The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Terrance Kator - Lennox
Reviewed on 2024-12-11
Pros
Very reliable, and service is extremely great.
Cons
No blemishes at all. Very satisfied with the service that's provided for us.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great company
Reviewed on 2024-12-10
very realizable to get my job done on a daily basis
very realizable to get my job done on a daily basis
Pros
very easy to make an order ... very communicative
Cons
when the drivers don't read about placing the materials inside the home
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Courier Service
Reviewed on 2024-08-06
We are an On-Demand business so we very much enjoy a service like Dispatch. We can pickup and...
We are an On-Demand business so we very much enjoy a service like Dispatch. We can pickup and delivery material within an hour or two of ordering. Along with tracking live orders, that helps us organize and work around those delivery times. Very positive experience and super reliable when issues come up, which are minimal.
Pros
The ordering process is fast and the ability to track orders live have to be what we most like about Dispatch. Knowing where the drivers are during the transit process really helps with our order fulfillment process.
Cons
We do wish Dispatch had a multi-order PICKUP step, and not just a multi-order DROP OFF step. We have multiple vendors we pickup from every morning so we currently we have to setup at least two or sometimes three separate orders.
Response from Dispatch
Hi Luis- Thank you for your detailed review and feedback! We’re thrilled you’ve had a positive experience. We've shared your feedback internally and we'll use it to continue to improve our products and services.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Works like MAGIC!!!
Reviewed on 2024-08-13
We use it on a daily basis and it works like MAGIC, we love it.
We use it on a daily basis and it works like MAGIC, we love it.
Pros
I really love Dispatch. It's user friendly, all info right to the point.
Cons
If I could give you 1,000 stars, you deserve them.
Response from Dispatch
Hi Dwight- Wow magic! We love to hear that! Thank you for your inspiring feedback. We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Option Dispatch
Reviewed on 2024-04-16
Pros
The drivers are very friendly . When you get a regular driver they know exactly what needs to be done and customers like when they get the same driver
Cons
They are not always reliable . You cant get the same driver to deliver orders . If you submit an order after 2pm you are likely it will not be picked up .
Response from Dispatch
Hi Samantha- Thank you for taking the time to leave us your honest feedback. We're sorry you had a less than satisfactory experience with us. We’ll use your feedback to continue to improve our software solutions and service. Please feel free to contact us directly with any further concerns.
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dispatch Review
Reviewed on 2024-08-05
Dispatch has done well for our business over the years.
Dispatch has done well for our business over the years.
Pros
Being able to reach out to support with any issues. The drivers have an understanding of their expectations while doing the job and deliveries
Cons
Having to call to cancel an order that is already assigned.
Response from Dispatch
Hi Jaden- Thank you for taking the time to leave us your honest feedback. This is very valuable to us, and we’ll use it to improve our software solutions and service. Thank you for continuing to partner with Dispatch for your business deliveries!
- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dispatch is the way to go
Reviewed on 2024-08-06
Its been great to work with overall. Its a great business idea that helps so many huge companies'...
Its been great to work with overall. Its a great business idea that helps so many huge companies' in many ways. By taking load off of pothers. We appreciate you !!! Thank you. (:
Pros
Very quick to respond in the office and out in the field. Its quick and easy to use especially when business make a mistake we can adjust it easy. The staff is great all the time.
Cons
We business should be able to adjust the times on dispatch if we enter in a wrong time fro pickups and drops off that way your office can shift focus on other energies needed. But the staff is great at fixing these when needed ASAP.
Response from Dispatch
Hi Kaley- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch. We've made a product enhancement, so you can now edit an order until a driver is assigned, after that you'll have to call in to edit an order.
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
great consistent service
Reviewed on 2024-04-22
overall great experience. the drivers are generally on time and do an awesome job.
overall great experience. the drivers are generally on time and do an awesome job.
Pros
how easy it is to book transports, inbound and outbound.
Cons
sometimes drivers pick up my order and then they throw it back. i think it has a driver assigned and then i find out that it doesn't.
Response from Dispatch
Hi Mark- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you on your delivery journey.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Graybar overall status
Reviewed on 2024-07-29
overall experience with dispatch is an 8 out of 10
overall experience with dispatch is an 8 out of 10
Pros
Website is tailored to what I need on a daily basis. And great customer service when need at specific times.
Cons
Drivers that need to be trained on following instructions. Seems to be one of the main running issues we have with dispatch
Response from Dispatch
Hi James- Thank you for taking the time to share your honest feedback. This is very valuable to us, as we actively collect feedback and use it to improve our software solutions and customer service.
- Industry: Printing
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
pricy but reliable
Reviewed on 2024-04-22
I have no problem with dispatch. I do have to hear complaints from the sales staff about the ever...
I have no problem with dispatch. I do have to hear complaints from the sales staff about the ever increasing prices.
Pros
the ease of setting up a pickup and delivery
Cons
The price keeps going up. Our sales staff has asked us to look for alternatives.
Response from Dispatch
Hi Bret- Thank you for taking the time to leave us your honest feedback. Your feedback is valuable to us, and we’ll use it to continue to improve our software solutions and service. Thank you for continuing to partner with Dispatch for your business deliveries.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Triangle Fastener Tampa
Reviewed on 2024-04-16
We have been using you for over 2 years and have also told the other TFC branches about your...
We have been using you for over 2 years and have also told the other TFC branches about your service. Very positive
Pros
I like that you can schedule a delivery online.
Cons
I really don't have much bad to say about the service.
Response from Dispatch
Hi Todd- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you on your delivery journey.
- Industry: Construction
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dependable and fast
Reviewed on 2024-04-12
I have been using Dispatch for years and even when our division office changed locations pretty...
I have been using Dispatch for years and even when our division office changed locations pretty drastically, Dispatch was able to service us several times a week.
Pros
I like the ease of placing an order and having all the tracking, receipts and commonly used locations in one place. Also the drivers are dependable, friendly and fast.
Cons
Nothing at all! I can't think of one negative aspect of Dispatch!
Response from Dispatch
Hi Barbie- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you on your delivery journey.
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Delivery service that works!
Reviewed on 2024-08-07
Overall really happy with your services.
Overall really happy with your services.
Pros
The delivery people are so nice and accommodating. I really like that we get updates all day on the deliveries. It is helpful especially when our customers are in a rush.
Cons
Sometimes we don't get updates on when the driver is approaching our facility. But I think it's just a cliche in their system.
Response from Dispatch
Hi Annette- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch. Please reach out if you have additional feedback or delivery questions.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Useful service
Reviewed on 2024-04-22
I cannot complain overall. I use it as a supplement to our daily delivery schedule.
I cannot complain overall. I use it as a supplement to our daily delivery schedule.
Pros
I like the fact that I always know where is my delivery. Tracking features are very useful.
Cons
Sometimes the service is not punctual and deliveries are made late.
Response from Dispatch
Hi Bartek- Thank you for taking the time to leave us your honest feedback. This is very valuable to us, and we’ll use it to improve our software solutions and service. Thank you for continuing to partner with Dispatch for your business deliveries.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Wonderful Organization
Reviewed on 2024-11-08
My overall experience has been amazing. As I stated, the courteous and professionalism is always...
My overall experience has been amazing. As I stated, the courteous and professionalism is always superb.
Pros
The drivers are very courteous and communicate very well when issues arise.
Cons
Nothing really. I haven't had many issues with them.
- Industry: Renewables & Environment
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Deliveries the right way
Reviewed on 2024-04-22
Pros
Love the ease of creating orders.
Love the tracking
Love the confirmation emails of deliveries with photos
Cons
Dont like that when needing to change a pickup time you have to create a new order and delete the old one
Response from Dispatch
Hi Kristopher- Thank you for taking the time to leave us your honest feedback. This is very valuable to us, and we’ll use it to improve our software solutions and service. Thank you for continuing to partner with Dispatch for your business deliveries.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Dispatch: Great Service, Easy to Use Platform...Wish they had more pipe-rack options.
Reviewed on 2024-08-06
Dispatch has helped us be able to offer a higher level of customer service to our customers. Having...
Dispatch has helped us be able to offer a higher level of customer service to our customers. Having the ability to schedule a delivery and send it out same day is helpful to build trust with our customers.
Pros
Easy to use platform, availability, options for the time of deliveries.
Cons
Lack of availability for pipe rack/stakebed vehicles.
Response from Dispatch
Hi Robert- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch. We've shared your feedback internally in order to continue to improve our service offerings.
