Owner.com Reviews

Owner.com is a fantastic company that helps businesses attract more customers and prevent you from paying higher fees for DoorDash or Uber eats which those two companies could kill your business easy. I love how easy their software is and very simple to use. It took me couple months to think of having owner.com and honestly I feel like that time was wasted. I should’ve jumped on board right away because that’s what my business needs

Nothing I don’t like about owner.com
From customers service to their app that they get you for your business is greatly appreciated
Owner.com saved me a lot of fees on other platforms

I love that they customize your own personal website (which came out amazing btw) and also offer delivery along with your online ordering platform!

I honestly have no complaints or dislikes with owner.com. If I were forced to choose something I would say their customer support number should be more obvious in the guests’ order details.

I recently started using Owner.com. The onboarding team made setup a breeze. I was up and running in no time.

I like that the Owner dashboard keeps me up to date on all aspects of my business in real time.

Owner.com includes features such as email and text marketing in its pricing, which is a great value. Most competitors charge extra for these features.

I've been using Owner.com for a few months now. Overall, it's a good product, but customer support is hit or miss. There are a lot of features and functionality that the support team does not seem to have knowledge of. When I ask for help, they often have to consult with others and get back to me.

Customer support is top notch and very responsive. Streamline ordering on the website for customers is key and critical. Real time analysis has been very helpful for operations. SEO is a plus, raising our ranking on the web is outstanding.

So far we have not encountered any issues to not like...only little issue, "86ing" an item on the platform has to many steps involved and it takes up to much time when you are busy..

My favorite feature is the slick design of the website itself. It takes a conventional menu and makes it interactive to prompt every customer to place an order immediately. It also helps to upsell by offering commonly paired with or commonly added items. We saw a 10% jump in ticket average just by the upsell features alone.

I would like to see more integration features with our POS. Currently owner.com can send information but isn't receiving information from our POS in terms of menus. Depending on your POS, it may not be developed yet to maintain a menu on only one source. I would love to see owner.com develop a POS and kiosk feature as well.

Customers are enjoying the new platform. They say it’s much easier to place orders than the old platform that we were using which was Bento Box.

86 items off the menu seems to be a bit convoluted for employees. We have reported this issue and apparently you are working on it.

Over the years, I have tried many new solutions for several businesses. Owner has been the easiest one to use and they have a knowledgeable support team to answer any question I have had!

It's more of a suggestion. It would be great if their dashboard was tied to my social media accounts so I could quickly access them.

Owner was able to give us a bunch of marketing supplies and tools to reclaim delivery orders. That has been awesome. We also actually like the app they provide quite a bit. It is simple, but pretty effective.

Owner is already a little more pricey than some of the competition and then they charge a $4.99 fee to each customer to order online through our website. That is a bit ridiculous when you are dealing with low cost ticket items.

The changeover was remarkable. Within a week all of our menu items, modifications, and photos were already set up and ready to roll with marketing materials as well. The onboarding team was able to access all of our previous systems and convert all the information to the new system. The new tablet and dashboard have a ton of new featured that we could not even get with our previous provider Chow Now.

My biggest issue would be the marketing function. You can only import customers information if they have Name, telephone number and email. So if you had customers sign up with just an email, you can not reach them until they order again. Unless, of course, you continue to use your previous email client.

As the marketing director for a small family owned fast-food restaurant that operates 24/7 and is growing, Owner.com has been an invaluable asset in streamlining our operations across multiple locations. We currently use owner.com for Rili-B's Taco Shops in Casa Grande, Maricopa and Queen Creek, Arizona in addition to Dell's Pizza & Wings Express in Maricopa,Arizona. The platform's intuitive design allowed us to integrate seamlessly, which has been a game-changer for our management team and drive sales directly to our business rather than third party services. In fact, we have generated $25k in sales in October directly from owner.com. The difference is there is only 5% cost rather than the 25%-33% commissions paid out to third party services. This ultimately has lead us to more revenue for the business.

However, no platform is without room for improvement. I would appreciate more customization options for the marketing tools, such as unique one time use coupons that can be loaded directly to a customers loyalty account.

I love their new and existing features. They are all about thinking of ways to help restaurant owners and managers happy by providing a means to keep business coming in without having to use 3rd party platforms, as well as giving them the customer data they deserve

The only thing I am waiting on them to do is perfect their capabilities to integrate with POS companies directly.

What I like most about partnering with Owners is their professional team. They are easy to talk to and I sense they really care about their clients success. I also like how fast they launched the website, online ordering, and mobile app. The overall experience felt easy and enjoyable.

What I like least is the monthly cost of $500 per month, but I think once we’re able to decrease our cost with third party delivery fees by having our customers place their delivery orders through our website and mobile app, I think the value for partnering with owners will increase. Secondly, I dislike the fact that we’re not able to integrate our Blogic Pos system with owners.

To begin, their website developers are genius! The sight is classy, incredibly user friendly and attention-grabbing. It truly portrays the professional, reputable and fun establishment that we are! It is a sight that far exceeds ANYTHING I could have designed!To be honest, there have been integration issues at times; but I do understand that several "systems" talking to each other won't always be flawless. However, (unlike calling most POS customer support lines) I never dread calling Owner.com support. My call is always answered quickly, and by someone I can understand. This last part...that I can UNDERSTAND the rep... has been what has kept me from throwing my computer out the window in times of frustration. As the restaurant owner, when an ordering or menu glitch has popped up, I don't have time to try to figure it out...that's not in my wheelhouse. And it's Murphy's Law that it will happen when we're swamped; but the crew on the end of the 1-800 number are ON IT! It is THE BEST customer service I've ever experienced! In addition, I also have my designated Owner.com account manager; [sensitive content hidden] is an email or phone call away and he has helped me tremendously. My app recently went live, and that was a seamless process as well. In addition the the class-act site and phenomenal layers of customer support, the abundant (& complimentary!) full-color marketing materials they send for my staff & I to distribute and display take one more thing off my plate.

I did experience some VERY challenging issues with my menu integration; so much so that at one point, I was ready to cancel. However, my Owner Account Manager took the necessary steps to ensure I had direct communication with more of a "menu expert" from the integration platform, rather than their basic "customer service" support level. To have a direct line with someone who knew what I was talking about before I even finished my sentence made all the difference in the world!