Tugboat Software Reviews

Tugboat Software

Automated scheduling solution that integrates seamlessly

Overall rating

5 /5
(6)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
5/5
Customer Support Software
5/5

100%
recommended this app
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6 Reviews

Richard
Overall rating
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Employee scheduling program

Reviewed on 2023-05-17

The rules engine was custom built based on our scheduling rules. We have an intricate set of rules...

The rules engine was custom built based on our scheduling rules. We have an intricate set of rules for scheduling based on skills, seniority and dedication. The software team was able curtail the program to mimic our rules with extreme accuracy.

Pros

The most impactful tool that we use for employee scheduling. Reduced time daily by 75%.

Cons

There wasn’t anything that I disliked about the software, or the folks that worked with me on developing the program.

Joseph
Overall rating
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tugboat Software Review

Reviewed on 2023-05-17

We are very pleased with software and service provided by their support team. Othe r systems such...

We are very pleased with software and service provided by their support team. Othe r systems such as KRONOS and ADP have not been able to provide a module capable of doing the task that Tugboat does.

Pros

One of the most useful features is how the software grants vacation request based on plant seniority and quotas.

Cons

Integration was easy and the system offers more features than we are currently utilizing.

Warren
Overall rating
  • Industry: Packaging & Containers
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Customer service and support is fantastic.

Reviewed on 2023-04-22

It has been very easy to use, have only had a few days I was unable to use it in over six years.

It has been very easy to use, have only had a few days I was unable to use it in over six years.

Pros

Very easy for me to run a report of who has been assigned vacation. My report can be modified by a very simple to follow set of report criteria choices. Also nice that a quota of how many PTO request can be granted by pre-determined groups, is automatic but can be manually overridden.

Cons

We only us a fraction of what's available in the system so I really can't offer any negatives. My interface it not web based so I can only use it on my work PC.

Cathy
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great customer service

Reviewed on 2023-09-26

Great experience. We have been using it for 19 years.

Great experience. We have been using it for 19 years.

Pros

Employees have the ability to make and maintain requests.

Cons

Took some time to set up because our rules are very complex.

Rosemary
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tugboat Software at the Distribution Center

Reviewed on 2023-05-09

Pros

Tugboat is user friendly for our associates.

Cons

Data download from one system to another.

Christopher
Overall rating
  • Industry: Packaging & Containers
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tugboat Vacation Software

Reviewed on 2023-05-17

Very happy with the service and use of product

Very happy with the service and use of product

Pros

Employee ease of use, user friendly. Human Resources and shop floor management have been extremly happy with the software and tracking employee vacation requests.

Cons

Upgrades and new versions seem to be an issue from time to time to implement