Autoflow

Workflow management software

Overall rating

4.8 /5
(52)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support Software
4.8/5

98%
recommended this app
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52 Reviews

Mike
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Transparency in automotive service

Reviewed on 2023-07-18

we use the digital inspections to provide transparency to our clients. It has also allowed us to...

we use the digital inspections to provide transparency to our clients. It has also allowed us to provide a very consistent level of service; it is predictable for our clients. we also capture photos of the body of the vehicle to catalog any pre-existing damages.

Pros

The digital inspections, two way text communication, customer support

Cons

I mostly appreciate Autoflow, some of the set up was cumbersome, however, we were learning the system. Some features that were more difficult have been sorted out through various updates.

Alternatives Considered

AutoVitals

Reasons for Choosing Autoflow

When we subscribed to autoserve1 we had tremendous interruptions in backend integration. We had revamped our processes to allow for the use of digital inspections, only to find that it created a massive headache.

Switched From

AutoServe1

Response from Software Status Solutions

Mike ~ Thank you for the review. We're glad to hear how well our DVI is working for you and are grateful to gain you as our customer. We place a strong focus on continually striving to make the tool better and easier to use.

Billy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Autoflow will change how you run your shop.

Reviewed on 2023-06-29

Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer...

Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer service is great.

Pros

How customizable the digital vehicle inspections. The fact that as we are moving from one status to another the customer is able to be kept in the loop with minimal effort.

Cons

Training 60 year old Techs to use a table was a pain.

Alternatives Considered

Mobile Manager Pro and Tekmetric

Reasons for Switching to Autoflow

The customer service was great. The other guys acted like they were doing me a great favor offering me their product. Then When I did not just sign on the dotted line treated me like I was a moron.
Namrata
Overall rating
  • Industry: Research
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Automated app

Reviewed on 2021-07-15

Pros

The best part about this app is that it provides automated reminder texts and appointments which is pretty helpful.

Cons

The app can be definitely improved with more innovative in built features.

Rob
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Nicely done

Reviewed on 2023-12-07

Works well for what we need for integrates well with our system

Works well for what we need for integrates well with our system

Pros

Easy to use easy to learn it integrates with our system very well

Cons

don’t really have any cons about it works well for what we need it for

Kris
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Vastly Improved and integrated!

Reviewed on 2023-07-06

Overall I don't know how we would operate without this service at the level if production we are...

Overall I don't know how we would operate without this service at the level if production we are maintaining.

Pros

The integration into our management system has made this so much more valuable as a workflow tool.

Cons

Techflow bogs down with the slightest internet slow down (we get 250/250Mpbs service).

Jeff
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

AutoFlow is a great add-on to your shop management system

Reviewed on 2023-10-03

Customer service has been excellent

Customer service has been excellent

Pros

Very professional looking and customizable DVI

Cons

Notifications can take a lot of clicks to clear

Andrew
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Bees Knees

Reviewed on 2023-07-11

I have had [sensitive content hidden] to my location a couple of times for training, I try to...

I have had [sensitive content hidden] to my location a couple of times for training, I try to attend all the video calls, I love this company and I am so grateful we get to experience this awesome change for the Auto Industry.

Pros

I love the customer support, the training, and I love that the platform is customizable. The platform is very easy to use, I get to customize each and every line item in my digital vehicle inspection. This platform is seemless with tekmetric, and several other software platforms. I love the texting options as well as the automatic messages informing the customer throughout the process. Plus [sensitive content hidden] is the Bees Knees!

Cons

It took a lot of playing around for adding options to the DVI, adding recommendations, and setting up the DVI. With all the training that is done, would it be possible to share some How To Videos?

Response from Software Status Solutions

Thank you for your feedback on our customer support and training, which we put great emphasis on and take pride in! Glad to hear how customizable our tool is for you and its seamlessness with Tekmetric. Thank you for choosing us!

Craig
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Inspection King

Reviewed on 2023-10-16

Has been awesome, love being able to set the inspections up how we want with the wording and...

Has been awesome, love being able to set the inspections up how we want with the wording and recommendations we want. Adding the predefined lines saves my staff times and increases production!

Pros

The repeatability is top tier, allows the staff to have very consistent inspections regardless of who’s doing it.

Cons

The reason vehicle here does not transfer between this system and tekmetric

Keith
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Autoflow

Reviewed on 2023-07-08

Pros

Autoflow makes the process of managing RO easy. From the beginning of assigning the DVI to a technician to complete an inspection. It’s also an easy process to assign jobs or rearrange them when you need to. Auto fill also makes it easy to communicate and keep your customers updated with the status of each step. Auto fluids, easy to use with new employees getting them trained on how to use the DVI incorrectly, inspect vehicles when they brought in.

Cons

None at this time. I can’t think of any features that are negative integrates well with our system makes it easy to use.

Response from Software Status Solutions

Keith ~ We're glad to hear how Autoflow integrates well with your system and makes it easy to use, along with keeping your customers in-the-know. Thank you for the review and for being our customer.

John Ross
John Ross
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Really good resource for our automotive shop!

Reviewed on 2023-04-06

Pros

My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item.

Cons

I have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize.

Chris
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great product!

Reviewed on 2023-04-18

Great product with excellent customer support.

Great product with excellent customer support.

Pros

Really like the ease of customizing the inspections.

Cons

Needs a "Saved" notification when changes are made.

Alternatives Considered

AutoServe1

Reasons for Choosing Autoflow

Costar is always playing catch up and Autoflow is forward thinking.

Reasons for Switching to Autoflow

Easier to create inspections.
Chuck
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great for more than just DVI

Reviewed on 2023-04-11

I used this for a recon shop, with little to no outside customers. But what made it perfect for me...

I used this for a recon shop, with little to no outside customers. But what made it perfect for me was the ability to share my dashboard with my sales department. They could track what new inventory was coming and when it would be ready. I also used the DVI to help the sales team sell the vehicle by showing the customer what was inspected, what was repaired, etc.

Pros

The ability to make tabs for all the steps in the process

Cons

The only downside I had was that it wasn't integrated into my shop management/billing program

Greg
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2023-09-26

The support and product is great. We had tried a different DVI system and it wasn't as friendly to...

The support and product is great. We had tried a different DVI system and it wasn't as friendly to use or a support staff that went above and beyond to help work through issues.

Pros

The communication between the technician and the counter is great. We get notifications when the DVI is submitted which allows us to quickly write the repair order and send it to the client. Then we get notifications when the client has opened up the DVI which triggers us to give the client a call if they haven't already called.

Cons

What I like least is the fact that DVIs are locked down after so many uses. Doesn't matter how many times I ask for input as soon as I update our DVI, people find things that they want to be changed, and if it is after the

Jimmy
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Autoflow Shop Management System

Reviewed on 2023-07-12

We love Autoflow!

We love Autoflow!

Pros

It's difficult to pick the thing I like most because there are so many critical and highly important functions that it serves for our shop workflow as well as storage of historical data. It is vital to the success of our shop.

Cons

I am not aware of any features that would enhance the experience we have with Autoflow.

Response from Software Status Solutions

Jimmy ~ Thank you for the glowing review and for being our customer! We're glad to hear of Autoflow's role in contribution to your shop's workflow and success. It's why we do what we do.

Kevin
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great program

Reviewed on 2023-06-26

overall it is very helpful

overall it is very helpful

Pros

The ability for our customers to see what is wrong with their vehicle

Cons

Could be condensed. Too many places to put photos

Megan
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2023-07-06

Pros

Texting with guests, digital vehicle inspections

Cons

Sometimes miss notifications and lots of steps to change settings

Robert
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Autoflow software

Reviewed on 2023-06-26

We replaced another software with Autoflow and the differences are phenominal! [sensitive content...

We replaced another software with Autoflow and the differences are phenominal! [sensitive content hidden] and his crew are on top of their game and the new features keep coming.

Pros

Digital inspections: they are critical to our shop. Customer service never leaves you hanging and always help us out.

Cons

None. Pretty much does what it is designed to do and does it well.

Michael
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Ease of Use

Reviewed on 2023-07-06

Its a very robust system that can do a lot. If you are willing to take the time in the front end...

Its a very robust system that can do a lot. If you are willing to take the time in the front end you'll save a lot of time through out the process.

Pros

I really enjoy the ease of use and how great the customer service is. They are confident in their system and are always happy to walk me through the different features. The auto text feature, the moto visuals, and the picture and videos DVI is awesome to use.

Cons

Unfortunately it seems the apostrophe doesn't work :) specifically in DVI notes.

Dori
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Service Advisor's Hero!

Reviewed on 2023-07-06

Autoflow has helped increase revenue and customer satisfaction because it makes communication so...

Autoflow has helped increase revenue and customer satisfaction because it makes communication so much easier . The text feature helps with contacting guests for updates especially those hard to reach customers. The inspection with the pictures and motovisuals helps build trust and helps upsell needed work.

Pros

Autoflow makes scheduling, coordinating work, and customer contact so easy. Between the workflow management features, the real time process updates, the customizable inspection templets , and all of the other user friendly features really help make the days a breeze.

Cons

When new updates are relaease there is a lag between Tekmetric and Autoflow.

Eric
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bad ass program

Reviewed on 2022-12-17

We are solving a sales problem by utilizing the program for what it was intended for.

We are solving a sales problem by utilizing the program for what it was intended for.

Pros

Digital inspection! We were using paper inspections prior to autotextme. We train our staff that this program is a sales tool, marketing tool,and a protection tool. If you utilize it correctly,and consistently it will increase your buisness!

Cons

Inyergration was not difficult. Our POS,and autotextme worked great together,and gave us plently of traing,and support. If a blank DVI could be implemented would be great,so we can track lost opoourtunities.

Brian
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2023-10-12

Improved sales. Less missed appointments. More trust with clients

Improved sales. Less missed appointments. More trust with clients

Pros

Integrates with our shop software. Presents well on smart phones. Easy to use for technicians. Has history viewable from a new DVI

Cons

Could use a few ticks worked out. Support could be easier to get a hold of. Could use a button on the screen for this

Ben and Sisc
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

You've changed the way we communicate to meet the demands of today! Thank you autotext.me!

Reviewed on 2017-03-15

We started using autotext.me about a year ago and it has literally changed the way we communicate...

We started using autotext.me about a year ago and it has literally changed the way we communicate with our customers. We've been in business for 27 years and as technology changes, we must change with it. The methods we used in the past to communicate with our customers are no longer the most efficient or most desirable methods today. With autotext.met we no longer need to wait on hold, leave voice mail messages, or play phone tag. Our customers know the status of their vehicle at all times. From start to finish, autotext.me enables us to communicate with our customers in real time and they have the ability to communicate back. We researched other similar software companies and we couldn't be more pleased with our decision to use autotext.me. From their software to support, autotext.me offers the best communication platform, a great value, and provides outstanding customer service. We made the best decision when we partnered with autotext.me

Pros

Ease of use, customer satisfaction, customer service, and the overall value.

Cons

NA

Paul
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great product, would be a standalone shop management suite with a few additions.

Reviewed on 2023-10-03

When it was first released we were early adopters so we’ve seen it grow and blossom into a...

When it was first released we were early adopters so we’ve seen it grow and blossom into a wonderful product.

Pros

It is easy to get up and running, integrates well with shop management software, has great inspection customization options.

Cons

We use tel metric and auto flow. Would be great if one or the other had all the bells and whistles so that we could just use one for it all. But it is a lot to ask.

Shannon
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Review

Reviewed on 2023-07-11

communication with customers

communication with customers

Pros

I like the contact with customers and being able to text them

Cons

I would like to be able to control when it texts and what it says. I find too often its too quick to text or if we accidentally hit inspection in progress there is no way to take it back as it's already texted the customer. I would like to see maybe a prompt before it texts people

Response from Software Status Solutions

Shannon ~ Glad that our tool helps you keep in communication with your customers. Thank you for being our customer and for your review and feedback.

Andrew
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Automation

Reviewed on 2023-04-12

Measuring bay times and efficiency. Live Monitoring technician progress on individual service work....

Measuring bay times and efficiency. Live Monitoring technician progress on individual service work. Easy Reporting.

Pros

Extremely useful keeping our workflow organized with precise status notifications. Robust in features and easy to work with if new features are needed to streamline our process.

Cons

Is there an option to integrate with CarFax (history) Reporting?