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17 Reviews
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for more than just DVI
Reviewed on 2023-04-11
I used this for a recon shop, with little to no outside customers. But what made it perfect for me was the ability to share my dashboard with my sales department. They could track what new inventory was coming and when it would be ready. I also used the DVI to help the sales team sell the vehicle by showing the customer what was inspected, what was repaired, etc.
Pros
The ability to make tabs for all the steps in the process
Cons
The only downside I had was that it wasn't integrated into my shop management/billing program
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product!
Reviewed on 2023-04-18
Great product with excellent customer support.
Pros
Really like the ease of customizing the inspections.
Cons
Needs a "Saved" notification when changes are made.
Alternatives Considered
AutoServe1Reasons for Choosing Autoflow
Costar is always playing catch up and Autoflow is forward thinking.Reasons for Switching to Autoflow
Easier to create inspections.- Industry: Research
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Automated app
Reviewed on 2021-07-15
Pros
The best part about this app is that it provides automated reminder texts and appointments which is pretty helpful.
Cons
The app can be definitely improved with more innovative in built features.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Really good resource for our automotive shop!
Reviewed on 2023-04-06
Pros
My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item.
Cons
I have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Bad ass program
Reviewed on 2022-12-17
We are solving a sales problem by utilizing the program for what it was intended for.
Pros
Digital inspection! We were using paper inspections prior to autotextme. We train our staff that this program is a sales tool, marketing tool,and a protection tool. If you utilize it correctly,and consistently it will increase your buisness!
Cons
Inyergration was not difficult. Our POS,and autotextme worked great together,and gave us plently of traing,and support. If a blank DVI could be implemented would be great,so we can track lost opoourtunities.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
You've changed the way we communicate to meet the demands of today! Thank you autotext.me!
Reviewed on 2017-03-15
We started using autotext.me about a year ago and it has literally changed the way we communicate with our customers. We've been in business for 27 years and as technology changes, we must change with it. The methods we used in the past to communicate with our customers are no longer the most efficient or most desirable methods today. With autotext.met we no longer need to wait on hold, leave voice mail messages, or play phone tag. Our customers know the status of their vehicle at all times. From start to finish, autotext.me enables us to communicate with our customers in real time and they have the ability to communicate back. We researched other similar software companies and we couldn't be more pleased with our decision to use autotext.me. From their software to support, autotext.me offers the best communication platform, a great value, and provides outstanding customer service. We made the best decision when we partnered with autotext.me
Pros
Ease of use, customer satisfaction, customer service, and the overall value.
Cons
NA
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Automation
Reviewed on 2023-04-12
Measuring bay times and efficiency. Live Monitoring technician progress on individual service work. Easy Reporting.
Pros
Extremely useful keeping our workflow organized with precise status notifications. Robust in features and easy to work with if new features are needed to streamline our process.
Cons
Is there an option to integrate with CarFax (history) Reporting?
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great service by Autoflow
Reviewed on 2023-04-14
I like it, and the support is top not.
Pros
That tells me when the customer opens up their inspection.
Cons
Can't us the scheduling with my currant software, I think.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Autotextme is the best tool for showing a customer what services are required
Reviewed on 2023-04-11
best inspection/reporting tool I've used or seen as a customer
Pros
the photos and videos are priceless, as well as the history
Cons
having to archive current dvi formats when updating. If there are open dvis they get erased
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
5-star Autotextme
Reviewed on 2022-12-16
Great!
Pros
Organization, ease of moving tiles in techflow
Cons
I would like to see workflow set up be more seamless, and more automated if possible. The flow from beginning to end sometimes gets jumbled based on the WO, QC, and DVI getting completed. Doesn’t seem like there’s a perfect set-up option.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Helpful add-on to our Omnique system
Reviewed on 2022-09-06
Pros
We were able to set up a dashboard based on status in Autotext.me that have proven very helpful for us in managing our shop workflows.
Cons
The overall expense of using this system is very high, in my opinion. They make us purchase a new subscription for every new shop we open, and it all adds up. We are looking to switch because it's simply gotten too expensive.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
autotext.me
Reviewed on 2022-11-03
other than the ease of use, i love using this and think it is simple for customers
Pros
I love how the DVI process properly helps customers see what is wrong with the vehicle
Cons
I do not like the part of making the dvi, too hard to navigate
Response from Software Status Solutions
Tyler ~ Glad to hear you like using our DVI and that it's simple for your customers. We continue to work towards improving and enhancing it to make it all the more efficient and useful. Thank you for your feedback!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great company and product
Reviewed on 2022-12-16
smooth, loved the free trial, just convinced me more to use the product
Pros
So easy to set up and use, for simple or detailed inspectin info
Cons
would be better if they could combine the pix and report into one document to download
Response from Software Status Solutions
William - Thank you for the review and feedback about our company and iDVI product. We're glad to hear that it's easy to set up and use. Thanks for choosing us!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product with tremendous potential
Reviewed on 2016-09-03
Started using Autotext.me after having the need for sending text messages to my clients and keeping them in the loop with their repair process. We came from using one of the larger companies (I will not name) and we had consistent issues with the product. Right away after using Autotext.me for a week, I knew that we finally found a stable and working product.
Chris and Darryl are top notch professionals, and we get the personal attention that we did not get with the company we were using previously. The Autotext.me product does everything that we need it to do, and it does it well. Stable, no connectivity issues, and we love it!
Pros
The stability
Cons
Wish it had more options, but it looks like they are working on it!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love this product!
Reviewed on 2017-02-27
We love this, our customers love this, our techs love this! We are able to keep in touch with our customers, no guessing for them about the status our their vehicle. Win-Win!
Pros
Keeping in touch with our customers, we don't have to bother them at work.
- Industry: Management Consulting
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software !
Reviewed on 2021-07-17
My overall experience has been quite good with this software.
Pros
The thing I like most about this software is that it provides automated reminder and appointment texts. It can also be easily customized.
Cons
There is surely a room for improvement in this software in terms of incorporation of some technical features.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Kris
Reviewed on 2015-03-14
I am very much impressed with how i received text notifications about my car repair status from the auto shop ..
