---
description: Detailed reviews on PrimePay based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare PrimePay with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: PrimePay Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Payroll Software](/directory/259/payroll/software) > [PrimePay](/software/2064318/primepay)

# PrimePay

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> PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform for people-centric businesses.
> 
> Verdict: Rated **4.0/5** by 381 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 381 Reviews |
| Ease of Use | 3.9/5 | Based on overall reviews |
| Customer Support Software | 3.8/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: PrimePay
- **Location**: West Chester, US
- **Founded**: 1986

## Commercial Context

- **Pricing Details**: Please contact a PrimePay sales reps for more information about pricing.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- 1099 Preparation
- 360 Degree Feedback Software
- 401(k) Tracking
- API
- Access Controls/Permissions
- Accounting Software
- Activity Dashboard
- Alerts/Notifications
- Applicant Tracking Software
- Approval Process Control
- Attendance Tracking Software
- Automated Scheduling
- Benefits Management
- Biometric Recognition
- Check Printing
- Compensation Management Software
- Compliance Management
- Customizable Reports
- Customizable Templates
- Dashboard Software

## Integrations (2 total)

- QuickBooks Online
- Sage Intacct

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Payroll Software](https://www.getapp.ca/directory/259/payroll/software)

## Related Categories

- [Payroll Software](https://www.getapp.ca/directory/259/payroll/software)
- [Time Clock Software](https://www.getapp.ca/directory/265/time-clock-attendance/software)
- [Human Resources Software](https://www.getapp.ca/directory/256/human-resources/software)
- [Direct Deposit Payroll Software](https://www.getapp.ca/directory/3683/direct-deposit-payroll/software)

## Alternatives

1. [Deel](https://www.getapp.ca/software/2051182/deel) — 4.8/5 (4265 reviews)
2. [Rippling](https://www.getapp.ca/software/112141/rippling) — 4.9/5 (4614 reviews)
3. [Paylocity](https://www.getapp.ca/software/102695/webpay) — 4.3/5 (1822 reviews)
4. [ADP Workforce Now](https://www.getapp.ca/software/100336/workforcenow) — 4.4/5 (7170 reviews)
5. [RUN Powered by ADP](https://www.getapp.ca/software/91393/run) — 4.6/5 (1333 reviews)

## Reviews

### "PrimePay Good Service" — 5.0/5

> **Shannon** | *December 18, 2018* | Individual & Family Services | Recommendation rating: 9.0/10
> 
> **Pros**: The software is more customizable than most.  The customer service and responsiveness is quite good for a payroll company.  PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.
> 
> **Cons**: There is a limit to customization.  The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version.  This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.
> 
> PrimePay in general has been very responsive to our needs and requests.  Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service.  I definitely recommend them.

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### "Prime Pay Customer for 10 years" — 5.0/5

> **Fran** | *October 31, 2024* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: Prime Pay customer service response has been greatly improved\! And customer services reps are always very helpful\!
> 
> **Cons**: At this time I can't say there is anything I don't like.
> 
> Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them.

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### "Don't trust your contract with them." — 2.0/5

> **Greg** | *May 5, 2025* | Sports | Recommendation rating: 0.0/10
> 
> **Pros**: I was comfortable using the system and it was easy to configure the software. My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place.
> 
> **Cons**: The people are shysters.  They put in a clause that says we can update the contract at any time and they do that without being upfront.
> 
> Not a good experience.  They'll make everything on their terms to be beneficial.

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### "Overall truly thankful" — 5.0/5

> **Rocio** | *November 19, 2024* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: The one on one, the willingness to walk through things, love the staff that assisted.
> 
> **Cons**: Some items with onboarding, but I am submitting them to see if it can change. I am hopeful, the system is adaptable.
> 
> Overall experience it has been a beautiful one. I enjoy the view, the updates being made, the ease of items and the lovely staff.

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### "Flexibility and Customization" — 5.0/5

> **Paula** | *October 8, 2024* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: The ability to have so much control over the process, and the customization Primepay provides to meet organization needs.  PrimePay is responsive, and offers accessible support.
> 
> **Cons**: We no longer have a dedicated payroll professional for our organization.
> 
> There were some bumps with tax reporting and check delivery, which Primepay has been working diligently to correct.  I have seen significant improvement in their processes.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2064318/primepay)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/primepay/> |
| en-AE | <https://www.getapp.ae/software/2064318/primepay> |
| en-AU | <https://www.getapp.com.au/software/2064318/primepay> |
| en-CA | <https://www.getapp.ca/software/2064318/primepay> |
| en-GB | <https://www.getapp.co.uk/software/2064318/primepay> |
| en-IE | <https://www.getapp.ie/software/2064318/primepay> |
| en-NZ | <https://www.getapp.co.nz/software/2064318/primepay> |
| en-SG | <https://www.getapp.sg/software/2064318/primepay> |
| en-ZA | <https://www.getapp.za.com/software/2064318/primepay> |

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