Smice Reviews
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51 Reviews
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Easy and important tool
Reviewed on 2023-02-27
Every month I can check the follow of all manager and compare with my general evaluation fot to...
Every month I can check the follow of all manager and compare with my general evaluation fot to putin practices diferent action plans
Pros
Easy managing all the service in the organization
Cons
I believe the tool is easy but is necesary to add more language for the traductor.
Response from Smice
Thank you Yordany for your review. Smice is translatable into all languages. However, each company chooses in which language it makes the questionnaire available to its employees.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A great help to secure proper audits
Reviewed on 2023-07-15
To be honest, my overall experience with smice has been highly positive.
To be honest, my overall experience with smice has been highly positive.
Pros
We initiated a practice of requesting our partners to utilize Smice regularly for auditing their facilities and reporting the results. Right from day one, Smice demonstrated itself as an incredibly valuable tool.
Cons
While Smice offers numerous advantages, there is one drawback to consider: It takes a while to open
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Good Concept and Ease of Use
Reviewed on 2023-03-02
Pros
I am the end user, so if the person in your company has implemented and prepared the questionnaires well, it is a great tool.
Cons
That I need to provide comments on everything. And if a section does not apply to me, It will not register 100% complete.
Response from Smice
Thank you Gareth for your review, we will take your feedback into account !
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
very helpfull
Reviewed on 2023-03-03
it very nice, to make me remind always what is my standard
it very nice, to make me remind always what is my standard
Pros
it very usefull like a guide on our phone everywhere we go it always with us
Cons
it take a little bit more time to loading
Response from Smice
Very happy to read you review Kevin ! Thank you.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Review Smice Brazil
Reviewed on 2023-02-22
I'm a hotel manager. I use the application on a weekly basis to check the list and monitor the...
I'm a hotel manager. I use the application on a weekly basis to check the list and monitor the areas of the hotel.
Pros
ease of communication with other sectors of the same application use.
Cons
It takes a long time to open and only works with internet.
Response from Smice
Thank you Kezia for your review ! Indeed, to load a questionnaire, you need internet. Afterwards, you can use the offline app as much as you want, you just need to be connected to transmit the data.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Nice to use the smice its help to improve the quality
Reviewed on 2023-03-03
helps to improve our quality of product and hygiene
helps to improve our quality of product and hygiene
Pros
Its help a lots and easy to use , make us to improve in our quality of product
Cons
The integration of this software is easy to use
Response from Smice
Thank you Ravikesh for you smart review !
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Smice pro for ClubMed
Reviewed on 2023-03-02
Use it every months, easy to use, can check and evaluate other services of our resort, quick result...
Use it every months, easy to use, can check and evaluate other services of our resort, quick result go out, report is clear
Pros
Easy to access from my phone, easy to use, quick result
Cons
To many question and repetitive between different module
Response from Smice
Thank you Laurent for your feedback !
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
loading
Reviewed on 2023-03-07
good
good
Pros
convenience for auditing purpose. easy to justify to auditor action taken
Cons
loading sometime slow depending the number of questionaire
Response from Smice
Thank you Muhamad for your review !
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
It is a very good tool to daily work
Reviewed on 2023-02-24
It is a good tool for the daily operation
It is a good tool for the daily operation
Pros
all the process are very friendly and easy to use
Cons
everiything it is good, usefull and amaizing
Response from Smice
Thank you for your kind review !
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
It is easy to use and very helpful to make sure our standard is followed and also a reminder
Reviewed on 2023-02-22
Great way to assist and reminder
Great way to assist and reminder
Pros
Easy to useFew different language are available
Cons
Not really sure, so far so good. Have been using for more than 2 years
Response from Smice
Thank you Hafizin for you review !
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
good
Reviewed on 2023-02-22
Pros
easy to track, and easy to use. simple use
Cons
take too long to load, sometimes the app crashes
Response from Smice
Thank you Adam for your review !
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Interesting App
Reviewed on 2023-02-22
Pros
Simple to use and help my company to see if we all apply the same process
Cons
Maybe the app is too formal and would be nice if there was more fun like a constest.
Response from Smice
Thank you for Jerome for your review ! We try to make it as friendly as possible but gamification is a really interesting next step for the Smice App.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good but can be better
Reviewed on 2023-02-22
Pros
easy to use, application fast and easy to understand
Cons
looking for the task to do, maybe add some update or notification
Response from Smice
Thank you Thomas for your review ! We would be really happy to help with task to do, update and notification. Do not hesitate to talk with our support team to give more precision about your need.
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Smice Benefits
Reviewed on 2023-02-27
very good
very good
Pros
guidance and reminder on quality follow up and compliance to the customer expectations
Cons
details of quality and compliance, which helps improving and adjusting the service offered to the customer
Response from Smice
Thank you Ferchichi for your review !
- Industry: Leisure, Travel & Tourism
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
It's easy and fast to answer the questions of each report but a lot of questions are in double
Reviewed on 2023-02-22
On my part (housekeeping)It allows to respect the standards
On my part (housekeeping)It allows to respect the standards
Pros
really easy to use even for me (almost 60 years old) and fast.
Cons
Too many similar questions , when you do it monthly, we have the impression we are asked the same questions.
Response from Smice
Thank you Catherine for you review ! We are very happy to hear it is easy to use and useful.
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Happy User
Reviewed on 2023-03-06
Very happy to be able to use Smice to ease monthly works
Very happy to be able to use Smice to ease monthly works
Pros
Easy to use.
Cons
Very useful.
Response from Smice
Thank you Ozdemir for your kind review !
- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very usefull app
Reviewed on 2023-02-27
Very satisfying
Very satisfying
Pros
Very clear guideline and easy to follow up.
Cons
No issue; the information is easy to understand.
Response from Smice
Thank you Roy for your review and happy to hear once again that our App is user friendly !
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Quality
Reviewed on 2023-03-11
Pros
Is an easy to use platform, and is a good guide to maintain the quality of our service while keeping the standards.
Cons
They could integrate the Spanish language, it usually takes a while to open the application, and maybe work as a kind of calendar to check what is needed to achieve 100%.
Response from Smice
Thank you Aidee for your feedback. All languages can be integrated if requested. Thank you for your suggestion regarding the calendar and 100% achievement, very interesting !
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
SMICE an ecological way to make sure that all the managers respect the process
Reviewed on 2023-03-01
Pros
We don't need anymore to fill paper / more ecological and easy to use
Cons
Things not change from a month to another, can be boring for mmanagers to fill it
Response from Smice
Thank you Marion for your review ! Indeed you can gather all the data in the App without paper ! Some audits are repetitive by definition but establishing rituals is probably the best way to respect the standards over time.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Easy use
Reviewed on 2023-03-07
First time user easy use
First time user easy use
Pros
Easy way to check the good process of the service
Cons
Sometime need to look for documentation which is incomplete
Response from Smice
Thank you for you review. We would be happy to help with the documentation that is missing do not hesitate to ask your questions in the chatbot or call our support team.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
simplicité et efficacité
Reviewed on 2023-03-17
J'y gagne en productivité, rapidité de mise en place de plans d'actions individuel et collectif.
J'y gagne en productivité, rapidité de mise en place de plans d'actions individuel et collectif.
Pros
Ce que j'apprécie le plus c'est la facilité d'utilisation. Depuis que les scénarios ont été revu il est très simple pour nous manager de pouvoir evaluer nos collaborateurs trouver avec eux des plans d'actions. Nous l'utilisons aussi pour réaliser des check list de nos magasins, facile ludique. Lorsque nous recevons nos compte rendues de visites mystere cela nous permet de mettre des plans d'actions.
Cons
Lors du démarrage avec Smice en corrélation avec F distribution, cela n'était pas cadré avec notre poste de travail. La refonte du logiciel pour notre applicationa été benefique.
Response from Smice
Merci Julie pour ce retour d'expérience. Nous sommes ravis que Smice vous fasse gagner en productivité !
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Facile d’utilisation et intuitif
Reviewed on 2023-03-23
En tant qu’utilisateur, très satisfaite de l’outil. En tant que boutique auditée, j’ai pu rencontré...
En tant qu’utilisateur, très satisfaite de l’outil. En tant que boutique auditée, j’ai pu rencontré des anomalies avec certains smiceurs, mais le dialogue est facile et l’info a été remontée et prise en compte rapidement. Très bonne réactivité des services.
Pros
C’est un outil simple d’utilisation, les rapports sont clairs, en tant qu’évaluateurs, cela ne nécessite pas de longue formation. En tant qu’audité, le rapport est facile d’accès et lisible.
Cons
Certains smiceurs envoyés pour nous auditer n’avaient clairement pas le profil, mais l’info a été remontée et prise en compte. Top
Response from Smice
Merci Mylène pour votre évaluation. Nous sommes ravis d'avoir pu répondre à vos attentes et que nos outils correspondent à vos besoins.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Utile et simple d'utilisation
Reviewed on 2023-03-06
Pros
La simplicité d'utilisation et son utilité au quotidien pour améliorer les performances d'équipe
Cons
Temps de chargement un peu long sur l'ouverture du logiciel
Response from Smice
Merci Thomas pour votre évaluation ! Nous prenons votre retour en compte.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Très utile et facile d'utilisation
Reviewed on 2023-03-01
Pros
Grille d'évaluation, pertinence des items, pas de bugs
Cons
Il serait bien que le conseiller coaché reçoit également le compte rendu
Response from Smice
Merci Kévin pour votre évaluation ! Effectivement aujourd'hui ce n'est pas prévu mais nous notons votre retour.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Retour SMICE
Reviewed on 2023-03-06
Très positif. Les questionnaire MYSTERES permettent d'accompagner mes équipes.
Très positif. Les questionnaire MYSTERES permettent d'accompagner mes équipes.
Pros
C'est un outil qui permet de faire progresser des équipes, de façon neutre
Cons
Des fonctionnalités qui ne sont pas totalement personnalisables sur la conception. Et un TABLEAU de bord qui meriterai d'être complètement revu, car trop complexe. Il faut un DASHBOARD simple, même pour des débutants. Difficile de trouver la bonne DATA
Response from Smice
Merci Jérôme pour vos retours. Saviez-vous que pouvez créer vos propres dashboards ou dupliquer ceux qui ont été partagés avec vous pour les modifier et si besoin les simplifier ? N'hésitez pas à utiliser le chatbot qui se trouve sur la plateforme SMICE si vous avez des questions, notre équipe reste à votre disposition y répondre.
