Navigator DMS

Full Car, Van, Motorhome and Caravan Dealer Management

Overall rating

4 /5
(6)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4/5
Customer Support Software
3.8/5

83%
recommended this app
Sort by

6 Reviews

John
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly Recommend

Reviewed on 1/5/2023

Would not hesitate to recommend Navigator DMS.The information and responsiveness at initial enquiry and fact find stage was excellent and perfectly paced.Installation team thereafter were organised and extremely knowledgeable.Ongoing support has been good also and encouraging to see the ongoing developments and improvements constantly being rolled out.All in all very much feels a genuine partnership and looking forward to a long term mutually beneficial relationship.

Pros

Accounting function looks excellent as we get to grips with it along with general ease of use.

Cons

Overall very happy with system and working through a few non-vital things with the team - confident they will be sorted / worked round due to experience Navigator have and genuine interest they have in providing satisfactory outcome.

Response from Dealer Management Services

John, many thanks for the review.

It's been a pleasure working with you and your team to implement Navigator.

Look forward to working with you for many years into the future

Joanne
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

accounts review

Reviewed on 12/13/2022

Navigator is difficult if anything goes wrong as it's hard to un-do mistakes

Pros

Easy to read screens and easy to read reports

Cons

System assumes nothing ever goes wrong and you can't transfer between accounts

Response from Dealer Management Services

I'm hoping our team were able to contact you, discuss and help resolve the moving between accounts item.

Many thanks for your feedback

Rob
Overall rating
  • Industry: Machinery
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

not that impressed with support or product

Reviewed on 12/13/2022

Not great at solving problems

Pros

not a lot You need to move the system in line with other systems [SENSITIVE CONTENT] does not email us back.

Cons

way customers are set up [SENSITIVE CONTENT] does not email us back.

Response from Dealer Management Services

Really disappointed to see that your experience with Navigator has not been as good as for many of our other customers.

I've asked our Customer Success Team to contact you to see if they can identify what the core of the issue is and if they can help you to gain more of your use of Navigator.

Mike
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

DMS Navigator

Reviewed on 12/23/2022

DMS Navigator is great value for money. It helped us slim our admin costs significantly.

Pros

We have been using DMS Navigator since 2014.Its a great complete system. Sales prospecting, vehicle invoicing, service job cards and service invoicing, parts stock, accounting and marketing all in one system. Only having to look at one system makes life so much easier.

Cons

Updates are free which is great, but when things aren't thoroughly checked before going live and we have issues is very frustrating!

Response from Dealer Management Services

Thanks for the review ! We've been updating our testing and release processes for 2023, which we hope will reduce the annoying issues that occur from time to time when updates are set out !

We would love to hear how this feels for our users!

Chris
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

4 month use

Reviewed on 12/13/2022

Both [SENSITIVE CONTENT]l were excellent at holding our hands throughout the whole time of the implementation. Daniel's knowledge on the system is second to none and if by any chance there was a question he could n't answer he always found out. We feel a little lost not having contact with them now.

Pros

The integrated accounts system is excellent. The workshop/invoicing is very good

Cons

Not having quotations available within Workshop. Parts system is very rigid there is no availability to allow say one part that you will never use again to be created without having to go through every step and again same when preparing a quotation

Response from Dealer Management Services

Hi Chris

Thanks for the review - your issue with the Parts system is noted!

Watch out for an update shortly which allows parts to be quickly created at the point of quotation!

colin
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A DMS that is easy to use

Reviewed on 12/13/2022

Since we have changed to Navigator my job has become a lot easier and all my staff find it easy to use

Pros

The software is easy to use and understand. It has made my job a Service Manager a lot easier than using our old DMS

Cons

You can't kid the system. It is very much a matter of fact

Response from Dealer Management Services

Great to see that Navigator is helping you do your job !