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6 Reviews
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Highly Recommend
Reviewed on 1/5/2023
Would not hesitate to recommend Navigator DMS.The information and responsiveness at initial enquiry and fact find stage was excellent and perfectly paced.Installation team thereafter were organised and extremely knowledgeable.Ongoing support has been good also and encouraging to see the ongoing developments and improvements constantly being rolled out.All in all very much feels a genuine partnership and looking forward to a long term mutually beneficial relationship.
Pros
Accounting function looks excellent as we get to grips with it along with general ease of use.
Cons
Overall very happy with system and working through a few non-vital things with the team - confident they will be sorted / worked round due to experience Navigator have and genuine interest they have in providing satisfactory outcome.
Response from Dealer Management Services
John, many thanks for the review.
It's been a pleasure working with you and your team to implement Navigator.
Look forward to working with you for many years into the future
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
accounts review
Reviewed on 12/13/2022
Navigator is difficult if anything goes wrong as it's hard to un-do mistakes
Pros
Easy to read screens and easy to read reports
Cons
System assumes nothing ever goes wrong and you can't transfer between accounts
Response from Dealer Management Services
I'm hoping our team were able to contact you, discuss and help resolve the moving between accounts item.
Many thanks for your feedback
- Industry: Machinery
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
not that impressed with support or product
Reviewed on 12/13/2022
Not great at solving problems
Pros
not a lot You need to move the system in line with other systems [SENSITIVE CONTENT] does not email us back.
Cons
way customers are set up [SENSITIVE CONTENT] does not email us back.
Response from Dealer Management Services
Really disappointed to see that your experience with Navigator has not been as good as for many of our other customers.
I've asked our Customer Success Team to contact you to see if they can identify what the core of the issue is and if they can help you to gain more of your use of Navigator.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
DMS Navigator
Reviewed on 12/23/2022
DMS Navigator is great value for money. It helped us slim our admin costs significantly.
Pros
We have been using DMS Navigator since 2014.Its a great complete system. Sales prospecting, vehicle invoicing, service job cards and service invoicing, parts stock, accounting and marketing all in one system. Only having to look at one system makes life so much easier.
Cons
Updates are free which is great, but when things aren't thoroughly checked before going live and we have issues is very frustrating!
Response from Dealer Management Services
Thanks for the review ! We've been updating our testing and release processes for 2023, which we hope will reduce the annoying issues that occur from time to time when updates are set out !
We would love to hear how this feels for our users!
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
4 month use
Reviewed on 12/13/2022
Both [SENSITIVE CONTENT]l were excellent at holding our hands throughout the whole time of the implementation. Daniel's knowledge on the system is second to none and if by any chance there was a question he could n't answer he always found out. We feel a little lost not having contact with them now.
Pros
The integrated accounts system is excellent. The workshop/invoicing is very good
Cons
Not having quotations available within Workshop. Parts system is very rigid there is no availability to allow say one part that you will never use again to be created without having to go through every step and again same when preparing a quotation
Response from Dealer Management Services
Hi Chris
Thanks for the review - your issue with the Parts system is noted!
Watch out for an update shortly which allows parts to be quickly created at the point of quotation!
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A DMS that is easy to use
Reviewed on 12/13/2022
Since we have changed to Navigator my job has become a lot easier and all my staff find it easy to use
Pros
The software is easy to use and understand. It has made my job a Service Manager a lot easier than using our old DMS
Cons
You can't kid the system. It is very much a matter of fact
Response from Dealer Management Services
Great to see that Navigator is helping you do your job !
