InvoMax Reviews

LIVE Entry 1 (March-21-2014)

Problem: HP Printer not connecting to my laptop.

I had an issue while connecting my 2 year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick google search to fix the problem but that did not help me.

I then decided to get professional help to solve my problem. After having received many quotations from various companies, i decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com).

Reasons I chose them over the others:
1) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request.
2) Their prices were extremely reasonable.
3) They were ready and willing to walk me through the entire process step by step and were on call with me till i got it fixed.

How did they do it
1) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer.
2) After having answered this, they confirmed that the printer and the laptop were functioning correctly.
3) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed.
4) One of the tech support executives accessed my laptop and started troubleshooting.
5) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed.
6) I was told that it was due to an older version of the driver that had been installed.

My Experience
I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, i sometimes find it difficult to communicate with tech support teams. It was a very different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on 1-914-613-3786.
Would definitely recommend this service to anyone who needs help fixing their computers.
Thanks a ton guys. Great Job....!!

Overall as far as the software... Good experience.as far as the owners... they did not allow me too keep the invomax products i paid for. i bought the base system for 250.00 in 2006. bought an upgrade that covered 3 quarters of invomax features. company was sold and the new owners more or less told me too bad about my previous purchase and subsequent upgrade will not !!! be honored and i would have to purchase the program monthly or lose all access to the programming i already !! paid !!! for !!!so now i am out800.00 on the purchase of the original program and the upgrade to more features i purchased . so no !!! i wont be purchasing invomax due to the new ownership not honoring my past purchases and upgrade of system

Done paying for a "license" for a program I own..? The last 3 years have to pay for tech support for the bugs YOU plant in MY program.

TECH SUPPORT WAS FRIENDLY

Got me buy.

Terrible Stay Away! I had the program for more than a decade they interface with none of the other programs out there , they refuse to let you export your customer list,,,, So over a decade of customer info is being held hostage, I really feel this is not an ethnical company,,,, Luckily YOU have many Other choices in programs, could be one of the top regrets I have in my 38 years in business

Was good up until Hunnicutt Software sold out to Inginuity.
Price increases and non-functional
I started using the shop management repair order program in 2010.
Now is useless. Will not decode VIN numbers NOR back up files.

bad

Customer support gone away. I cannot print inventory value. Has worked for 9 years, all of sudden cannot print. Waiting for two days for call back from tech support. No call yet. Looses tech commissions, no 2016 vehicle files, loses VIN codes. No updates for two years. Something is going on at Hunnicut Software. No one answers phone anymore.

Eventually, there developed corruption in the DOS filing system that brought down my software and caused me to lose my customer base and all my canned jobs

I HAVE BEEN USING THIS PROGRAM FOR OVER 15 YRS. IT IS GETTING WORSE EVERY YEAR.NO UPDATES ,VEHICLE FILES FOR 2016 IS MISSING.TECH SUPPORT IS BAD.VEHICLE VIN GET LOST ALL THE TIME JUST TERRIBLE

Not recommended for the average shop management folks. It takes a lot more intuitiveness to wade through the poorly written software. Example, you change the font of the soft buttons on the screen and the buttons and button text start to overlap each other. Those fonts should not even be offered in this case. Customer support told us to go to the DOS prompt and delete certain files within the application directory just to solve the major problems with saving our databases and configuration files.

NONE, I spend more time trying to get it to work properly than working on cars!

DO NOT BUY THIS SOFTWARE

The best ever! More batta' bing, batta' bam for the buck! Over surpassed my expectations.

We are a small motorcycle repair shop and this is what we could afford. Customer service is fantastic, as long as you pay for the tech support. The problem is that once a week we have issues. I log in and inventory is all gone, or when I go to run a report, there's nothing there. We don't do anything different, use it, close down the computer for the day and restart, and yet, things magically disappear. When you call, they say it's our fault; user error. Still trying to figure out that one. If it worked correctly, I would love it. Unfortunately, I've had one problem after another and I feel like I shouldn't have to pay over and over for their program to run correctly. Completely dissatisfied.

Terrible customer service. Terrible software. You won't have the ability to access your records, none of your service history, none of your customer info....nothing. Even though you pay them, they hold your records hostage. This product is basic at best. Not at all user friendly.

Do not waste your time or energy.

I would recommend it for sure.

THE ONLINE PRE3SENTATION LOOKED GOOD SO WHEN I PURCHASED IT I WAS NOT A FRANCHISE SO I WAS NOT ABLE TO USE ALL OF THE FUNCTIONS BUT THAT WAS NOT MENTIONED IN THE VIDEOS

NEVER BUY THIS SOFTWARE, YOU ARE GONNA REGRET IT.