Xplor Recreation Reviews

Xplor Recreation

4.3 (7)
Business management software for recreation and martial arts

Overall rating

4.3 /5
(7)
Value for Money
4.6/5
Features
3.9/5
Ease of Use
4/5
Customer Support Software
4.4/5

100%
recommended this app
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7 Reviews

John
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Always evolving Product is great

Reviewed on 2023-11-28

Pros

Product is always evolving and improving. They listen to the users and update with new features all the time based on feedback from the users of the products.

Cons

I would like to see more customization options in the reporting features.

Alternatives Considered

RecTrac

Reasons for Choosing Xplor Recreation

Class was bought out by Active Net. We never had good customer service from them and when they wanted to triple our annual fee and assumed we would just go along, we looked elsewhere.

Switched From

ACTIVE Net

Reasons for Switching to Xplor Recreation

We really liked the constant updates and upgrades were part of the annual fee and not an additional fee each time a new release is available.
Nate
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

New User

Reviewed on 2023-11-27

We are extremely satisfied with our overall experience with the product and the staff that we have...

We are extremely satisfied with our overall experience with the product and the staff that we have worked with during the year-long configuration process. As our agency becomes more comfortable with Xplor, we are looking forward to utilizing more of the functions available to us as we are ready to implement those. I'd recommend Xplor to other Parks and Recreation agencies.

Pros

The staff has been absolutely amazing to work with and I could not be happier with our experience working with [sensitive content hidden]. We have utilized the same operating system for over 30 years so this has been a dramatic change for our agency and we are very happy with the customer-friendly functions of Xplor. The appearance and functionality are outstanding.

Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account. We are already looking forward to the new services coming in future months and thus far, we have been extremely happy with our transition. Our customer and staff feedback have been overwhelmingly positive.

Cons

We would like to see Xplor develop a Sports/League Management module as an add-on. Currently we are utilizing Team Snap in addition to Xplor to support all of our sports management and scheduling needs. Sports is a large and very important group that we serve and we would certainly look into any products from Xplor that address those needs.

Michelle
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

It’s good - hope it gets better

Reviewed on 2023-11-25

Pros

I like that we can have registration online

Cons

Tracking transactions. The fact when you amend a contract the transactions aren’t amended the whole contract is put back to account credit and then a new transaction schedule is setup.

Matthew
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good all around system, be sure it fits your needs

Reviewed on 2023-11-27

Overall Xplor deals with day to day items very cleanly and easily. Unfortunately there can be...

Overall Xplor deals with day to day items very cleanly and easily. Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes.

Pros

Xplor recreation is very easy for new staff to pickup, makes doing training fairly easy.

Customers can navigate website.

Building widgets is easy allowing for ease of marketing.

General registration, single day programs, and facility online booking are all straightforward

Online help tool has a lot of information

custom fields and objects allow you to record any extra data, create views and add features

Cons

Reporting on some fields is very challenging because the objects aren't connected either to each other of the field isn't reportable.

Edge cases can be tough to deal with since the system doesn't have a ton of flexibility. Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work.

online help tool is sometimes vauge

Alternatives Considered

RecTrac

Reasons for Choosing Xplor Recreation

Old system only did registration and we needed point of sale and facility booking

Switched From

ASAP Systems

Reasons for Switching to Xplor Recreation

Custom fields was a must for us with our erp system
Darryl
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Review

Reviewed on 2023-11-28

Pros

Online service options for customers. demonstrated commitment to improve the product

Cons

Accounting framework stability issues
Last minute communication of changes or action needed
Development in isolation of sector priorities

Jenny
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Xplor Experience

Reviewed on 2023-10-18

great! love the team and overall support we have from management

great! love the team and overall support we have from management

Pros

Xplor does a great job at listening to their clients and making improvements based on requests

Cons

Support, takes a bit of time to get a accurate solution (it's getting better though!)

Alternatives Considered

ACTIVE Net

Reasons for Choosing Xplor Recreation

software was end of life

Reasons for Switching to Xplor Recreation

functionality and demo
Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Parks & Recreation Software (previously PerfectMind)

Reviewed on 2022-07-28

Overall our experience has been good. We look forward to all the features that Xplor will be...

Overall our experience has been good. We look forward to all the features that Xplor will be implementing in the future. We hope that the support turnaround will improve.

Pros

Many feature sets including memberships, facility booking, activity registration, reporting, payment plans, POS system, etc. Most features are fairly developed with multiple implementation options.

Cons

Many features are not integrated well with each other making reporting difficult, even when using custom reports.