Umanest

Loyalty and reputation toolkit for property managers.

Overall rating

5 /5
(3)
Value for Money
5/5
Features
5/5
Ease of Use
4.7/5
Customer Support Software
5/5

100%
recommended this app

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3 Reviews

Hamish
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A tool every Property Management business needs!

Reviewed on 12/14/2021

Our experience with Umanest has been a very positive one. [SENSITIVE CONTENT] has been very helpful and provided us with great training and insight.

Pros

This tool asks all the right questions, to all the correct people. Unlike other NPS survey tools, this tool is made for the Property Management industry. I love the type of questions it asks our clients - giving us a really good insight into the service we provide our clients, and what we can do to improve our service offering.

Not only does it work really well, it seamlessly integrates with our trust account system - so no manual input!

Cons

We can't find any faults with the software or the service we have received.

Solly
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Feedback keeps us honest in out business operations and team performance.

Reviewed on 7/14/2022

It's been really good, the customer service we receive is excellent they are always listening to our problems and deliver on our expectations

Pros

The ability to see staff ratings on a high level and in detail if required

Cons

The inability to directly link reviews to google

Yves-Louis
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

MUST BE USED

Reviewed on 11/25/2020

Pros

A very useful management tool, a fantastic Quarterly review to know the mood of all our landlord and tenants . Better to get even a bad review on Umanest than on internet or social network and you can remedy the issue . The team likes it and is in a hurry to get the results . It push naturally the people in the company to offer a better service .

Cons

We don't know sometimes who is writing the comments, a bit frustrating but understandable