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5 Reviews
- Industry: Cosmetics
- Company size: 51-200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best e-commerce shipping tracking solution
Reviewed on 2022-01-14
Pros
Easy to setup
Emails or SMS notifications
Cons
Feedback feature is an option
Reporting export option
- Industry: Building Materials
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Shipup does things right
Reviewed on 2022-05-17
Pros
It is automated and inexpensive compared to the major other options out there
Cons
It is missing a lot of features. If you want to really customize it isn't as good. However if you want something out of the box this one is good.
- Industry: Apparel & Fashion
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Shipup helps reassure our customers !
Reviewed on 2022-05-17
The benefits are that we have very few customers writing to us about their delivery, they seem to be very reassured compared to the past.
Pros
We like the fact that it helps our customer follow up their shipments in a customized way that is more qualitative than the regular emails sent by Colissimo or other transporters. The Shipup page is good looking too. Also we really like that the customers can leave a review, we follow the NPS score on shipup every week.
Cons
We had a little issue at first with Shipup because the integration with Mondial Relay was not working great. Otherwise we are happy with the app, even if it is slightly expensive ! And sometimes the amount of notification is big and not super easy to sort out.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software!
Reviewed on 2022-05-23
With Shipup we're able to keep control over the warehouse performance and identify issues with shipping to certain countries. Based on those reports we have removed some from our shipping options.
Pros
The product is very easy to use, the integration was quick and we're now able to better track our packages.
Cons
Reports could be easier to create. Templates would be helpful.
- Industry: Consumer Goods
- Company size: 51-200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very pleased with ShipUp and the support team
Reviewed on 2022-05-23
Pros
ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp.
Cons
I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient.
