Shipup

One-stop shop for ecommerce postpurchase customer experience

Overall rating

5 /5
(5)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

100%
recommended this app
Sort by

5 Reviews

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 51-200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best e-commerce shipping tracking solution

Reviewed on 2022-01-14

Pros

Easy to setup
Emails or SMS notifications

Cons

Feedback feature is an option
Reporting export option

Richard
Overall rating
  • Industry: Building Materials
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Shipup does things right

Reviewed on 2022-05-17

Pros

It is automated and inexpensive compared to the major other options out there

Cons

It is missing a lot of features. If you want to really customize it isn't as good. However if you want something out of the box this one is good.

Juliette
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Shipup helps reassure our customers !

Reviewed on 2022-05-17

The benefits are that we have very few customers writing to us about their delivery, they seem to be very reassured compared to the past.

Pros

We like the fact that it helps our customer follow up their shipments in a customized way that is more qualitative than the regular emails sent by Colissimo or other transporters. The Shipup page is good looking too. Also we really like that the customers can leave a review, we follow the NPS score on shipup every week.

Cons

We had a little issue at first with Shipup because the integration with Mondial Relay was not working great. Otherwise we are happy with the app, even if it is slightly expensive ! And sometimes the amount of notification is big and not super easy to sort out.

Silvina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software!

Reviewed on 2022-05-23

With Shipup we're able to keep control over the warehouse performance and identify issues with shipping to certain countries. Based on those reports we have removed some from our shipping options.

Pros

The product is very easy to use, the integration was quick and we're now able to better track our packages.

Cons

Reports could be easier to create. Templates would be helpful.

Martin
Overall rating
  • Industry: Consumer Goods
  • Company size: 51-200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very pleased with ShipUp and the support team

Reviewed on 2022-05-23

Pros

ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp.

Cons

I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient.