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226 Reviews
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A great sales tool
Reviewed on 10/3/2018
Tracs has been a great assett to our business, allowing us to easily quote and sell jobs, as well as order parts and track inventory.
Pros
Tracs is very helpful when it comes to recommending and selling products and services in the automotive industry. I feel one of its best features is the ability to write several estimates under one ticket using the sub estimate feature. This makes it very flexable to show the customer multiple options with several different repairs and options.
Cons
While not a major issue, the thing I like least about using Tracs is having to back up the system every day. Not requiring all users to be logged out before backing up is a major improvement.
Response from NAPA Auto Parts
Hi John, glad you liked the upgrade to the back up process. In our Enterprise platform, NO ONE has to log out during a back up, and back ups can be set to automatically happen multiple times a day.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good overall shop management solution if you have an extremely great computer system.
Reviewed on 5/24/2022
Still plugging along with this hoping things will improve. The platform has the potential to be the best in the industry but needs a ton of cleanup in the code, improvement with the integrations and frankly, the price point is exorbitant for something with as many issues.
Pros
Overall a great shop management tool. Full featured and handles most all aspects of your shop from estimate through invoice along with history and accounting reports.
Cons
The code that drives the software is very klunky. It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to keep up. Be prepared to invest in a computer that is WAY above average in both processor power and ram. Otherwise you'll be restarting your Napa Tracs several times a day to release the memory the software has bogged everything down with. Often by lunch time on a busy day I'll find I "click" a tab and wait upwards of 2 minutes for the software to move. So a restart becomes mandatory. Altogether, this process costs me more time than the otherwise convenient software saves. Additionally, parts tech catalog integration is dismal at best. Works ok for looking up parts across your vendors and transferring said parts to a work order, but you cannot order from it any more. You still have to go to your individual vendor, look the parts up again and then order from there.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
NAPA Tracs - Legacy
Reviewed on 5/24/2022
Overall we've had a positive experience with NAPA Tracs.
Pros
We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.
The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.
Cons
There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Napa Tracs liking it
Reviewed on 6/1/2022
Overall I’m really happy with Napa Tracs
Pros
Overall I feel that tracks is a easy system to learn and operate. A lot of the new features in Enterprise make things easy. But there are some areas that could use some improvement.
Cons
Hard to reconcile invoices, would be nice if you could use the escape button like you used to be able to to exit out of something. Would love to be able to customize the color system used to flag things like customers waiting etc.. I really like the new scheduler except when I make appointments for existing customers I am not able to change their information like telephone number or if they’ve gotten a new vehicle I can’t add or delete a vehicle from the scheduler page would be nice to be able to do that all in one step
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love Napa Tracs
Reviewed on 5/25/2022
Finding warranties , old notes - the way it keeps track of vehicle history has been a huge blessing as opposed to going through papers in the cabinet, also it saving where the part came from. Its the best.
Pros
Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech.
Cons
I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Needs to be updated
Reviewed on 6/7/2022
Pros
I like that Napa is integrated with the software. It makes my job of making estimates easy.
Cons
I get the most frustrated that I can only use one window at a time. There are times that while making an estimate I will either have a customer come in to pay or the phone rings and I need to get in another window. This forces me to end what I am doing so I can help the customer.
Alternatives Considered
ALLDATA- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product for your shop
Reviewed on 5/24/2022
Pros
Ease of use, intergration with parts and labor guides. scheduling has gotten a lot better
Cons
Accounting is not user friendl by any means.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 6/1/2022
I have used TRACS for 20 years and have been a power user and attended training and have even participated in assisting the support team troubleshoot and correct issues. Everyone I have dealt with these past 20 years has been friendly and helpful. The features and benefits as well as the overall ability of the software to perform all needed activities is amazing. Very few users can even comprehend how much TRACS can accomplish.
Pros
I use most every feature TRACS. The ability to connect, look up parts, transfer them to the work order and transmit the order is excellent. The support has been awesome since the first day. The TRACS team is constantly updating features.
Cons
There are always things that some user may want and others may never use but the support team tries to add features when available to meet your needs.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Napa tracs is VITAL
Reviewed on 6/1/2022
Napa tracs and our representatives have been a valuable asset to our business. Can't imagine not having it
Pros
Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team.
Cons
Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Good program
Reviewed on 10/9/2018
It has been pretty good, customer service have not been as well as the program.
Pros
It has a lot of options that we use in your business and helps with record keeping of customers.
Cons
It doesn't allow to keep track of technicians very well and their time.
Response from NAPA Auto Parts
Good Morning, TRACS does indeed keep track of Technician Productivity. We track Billed hours/Actual hours and our Legacy version even has a built in time clock that keeps the Actual Hours in sync. Have you seen the online videos that show how these features work?
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Workhorse Software with a broad range
Reviewed on 8/28/2021
Our shop has used three other major competitor software systems. We are a NAPA Auto Care Center and after a ton of problems with catalog integration in a major cloud based competitor we switched to Tracs Enterprise. We have Integrated AutoVitals with text to pay features and did not miss a step.
Pros
As the title states TRACS is an application that will do heavy lifting for organizations of any size. The set of features and capabilities exceeds my ability to master them. I do know that when and if we need to extend the software or add a capability its likely a phone call or two away. The support folks screen share and work through issues very well.
Cons
I will welcome when TRACS moves to the cloud. The ability to login from the road and work up a quote or run reports is hampered by the server based application. Its not impossible but requires a 3rd party applications.
We would also prefer to have more control over the appearance of invoices and estimates to create an updated look.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Happy but some room for improvement
Reviewed on 5/24/2022
Pros
I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor estimates.
Cons
I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when customers have made multiple payments and what the final total is when telling them it is done and not have to figure out what payments they have made and what their balance is.
Response from NAPA Auto Parts
Hi, you might be on our Legacy platform. You do not have to use the caps lock all of the time, That is a user preference. TRACS Enterprise 3.3 allows also has the features you are looking that you describe in your post. would you like someone to contact you about upgrading?
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Happy Customer
Reviewed on 5/24/2022
Pros
The integration was simple. Love that it works so well with quick books. Invoicing is easy.
Cons
I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it won't save my custom information. Once I close it, I loose my progress. It doesn't allow me to copy my progress either.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Tracs review
Reviewed on 6/1/2022
Pros
I like the ability to pull up another work order while working on other ones
Cons
I would like to delete part numbers that are incorrect
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Shop management tool that allows me to be successful and profitable.
Reviewed on 5/10/2018
This software allows me to communicate with my customers easier, and allows me to keep track of how profitable and effective I am with using this tool. It also allows me to send emails to customers for authorization as well. Just getting up to speed on the current function but intrigued for the new upgrades.
Pros
The ease that allows me to order parts from my primary vendors quickly without making a call which would delay my day. Upgrading from what was in Legacy version to the newer Enterprise version is one of the best things to occur. No longer lip service actual live information.
Cons
Currently working to update the calendar to work smoother. A cleaner interaction when ordering parts and having to adjust the PO is a concern. If there isn't a data import taking place then there will be an adjustment process on getting used to adding in customers, unless you have office assistant to help.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Powerful but needs some tweaks to be competitive with newer products
Reviewed on 9/26/2022
Pros
Its a very powerful software that is very underutilized
Cons
ability to scan to ro. ability to have a separate accounting/ hour matrix for comebacks and warranty work. integration with other card processing machines. built in vehicle inspection reporting system
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Napa TRACS
Reviewed on 6/1/2022
Overall experience has been very good. We have used TRACS since the early 2000's.
Pros
We like the ease of use with Napa TRACS and the reporting features and reports are helpful in looking at numbers.
Cons
There are a few little things I would like changed but understand that the company has to go with what the majority use. I would like to see easier payment entry when entering fleet payments and full options for payments on the invoice screen.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
napa tracs
Reviewed on 5/24/2022
Pros
Software is easy to use. Doesn't take long to figure out how to use it. Makes it very easy to see what you have done in the past for a customer. You can create multiple estimates for a customer, and as they approve them just transfer them right to your work order.
Cons
When you are creating estimates for a customer they are tied to the invoice that you created them on. If a customer decides to do a job later you have to go back through your past invoices to find where the estimate is.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Owner
Reviewed on 6/1/2022
I love it
Pros
I just love the software in general. Over the years it has made my job easier
Cons
I would like to add picture messages if possible. Other companies have it.
Alternatives Considered
ShopmonkeyReasons for Switching to NAPA TRACS
The price- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Dunno
Reviewed on 6/7/2022
Pros
85% good 85% good 85 % good 85 percent good
Cons
Cons for software, I had two locations so when I go to invoice someone and accept payment it automatically fills in the blank on how much they should pay. however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely screwed me out of money when one of my employee's accept a payment and they don't accept the right amount. because of a software glitch.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing software for my small automotive/repair business
Reviewed on 6/7/2022
Pros
my customers depend on me to let them know when and what there vehicle needs and if a part is under warranty i can see when it was put on there vehicle.....
Cons
Nothing!!! If my computer goes down i am lost with my napa tracs
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Smh
Reviewed on 3/23/2021
Customer service thumbs down.
Pros
Once you’re use to it it’s like riding a bike. They send tech support to the shop to get set up which was great. He was a gem. Now if you call customer support be prepared to be in hold for quit some time. I usually let number for a call back. After waiting half hour I have to call back. Too much time to wait!!!
Cons
This is our first shop management software so I can’t compare to others.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Tracs
Reviewed on 6/10/2022
It’s been a very positive experience
Pros
The support staff. They are always there and helpful. I never feel dump for asking a question they may think is basic
Cons
I really don’t know of anything negative to say except that I think some of the updates are unnecessary and confusing. See I have a sight problem so ever simple changes can make my life miserable. But I catch on after awhile.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
NAPA TRACS Review
Reviewed on 5/24/2022
lol i couldnt even take this servay properly without using lower case. i mean why does it even matter is i type all upper case or lower case? it doesnt matter in any software but yours that im aware of
Pros
i like it better than pen and paper. and trac is just a bit easier than using paper
Cons
I dislike that YOU CAN ONLY SHEARCH BY LAST NAME, I DISLIKE THAT EVERYTHING HAS TO BE UPPERCASE AND THAT YOUR SHEARCH HAS TO BE SO EXACT OTHER WISE IT WILL NOT FIND
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Gets the job done
Reviewed on 6/3/2022
We use it daily and no major issues thus far, other than when having to make corrections when customers are charged incorrectly.
Pros
It's interface is fairly easy to use and being able to see what is in stock at the stores can be very helpful.
Cons
When making corrections it can be a litte confusing and a little more user friendly.
If this system could print old schooler mailer reminders for the user to send to customers