NAPA TRACS Reviews

It is very user friendly. We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc.

I do not like the coloring on the screen. I liked to be able to easily see when parts were following the pricing rules. I also do not like how the appointment screen looks. It would be nice to be able to see a preview of what the ro is for. I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

The Schedule is easy to use. Ordering parts is very easy. ROs are clean and easy to read.

Shows another workstation in WO when they are not
Unable to edit Part number
Shows zero communication to order (1 on RO, 0 on PO; none in stock)
If unsaved "New" RO is Open, will Default to that one when trying to start another New RO
Anytime a RO is started, it should generate an appointment block
Under "Appointments" tab, allow limiting to a single day.
Receive all open PO’s at once
Can’t drag an item to the bottom, sometimes have trouble dragging the bottom item up
Put key tag number box in appointment window
An option to not print “repair notes” on job ticket
Merging vehicles sometimes erases the history of vehicle moved
Better highlighting of which Sub-Est is open
When doing a “history” search, after taking action (invoicing) going back to the search list, it is not updated, (still shows as a repair order)
Canceling a RO should delete the appointment
When adjusting price, amount does not highlight.
Needs more info when VIN decoding (is it 4X4 for example)
Automatically save and close a RO after __ (20?) minutes of inactivity.
Show how the backup is progressing
A real nice addition, be able to highlight text
At times, the system moves very slow and freezes, requiring a soft restart of TRACS. This can cause all
updates to a RO to be lost.

We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.

The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.

There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.

The cost is reasonable.
Once we adjusted to its unique style it is fairly functional for our daily use.

It reporting features for our 4 shops is abysmal.
Getting support or response for requests to fix items is a no-go. Mostly the solution we are offered is to purchase a third-party work around.

Overall I feel that tracks is a easy system to learn and operate. A lot of the new features in Enterprise make things easy. But there are some areas that could use some improvement.

Hard to reconcile invoices, would be nice if you could use the escape button like you used to be able to to exit out of something. Would love to be able to customize the color system used to flag things like customers waiting etc.. I really like the new scheduler except when I make appointments for existing customers I am not able to change their information like telephone number or if they’ve gotten a new vehicle I can’t add or delete a vehicle from the scheduler page would be nice to be able to do that all in one step

Tracs is very helpful when it comes to recommending and selling products and services in the automotive industry. I feel one of its best features is the ability to write several estimates under one ticket using the sub estimate feature. This makes it very flexable to show the customer multiple options with several different repairs and options.

While not a major issue, the thing I like least about using Tracs is having to back up the system every day. Not requiring all users to be logged out before backing up is a major improvement.

Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team.

Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices.

I like that Napa is integrated with the software. It makes my job of making estimates easy.

I get the most frustrated that I can only use one window at a time. There are times that while making an estimate I will either have a customer come in to pay or the phone rings and I need to get in another window. This forces me to end what I am doing so I can help the customer.

user friendly, easily manulipulated. ability to set user paramaters

some screens switch to light type (unreadable)

Helps add to customer service repair needs

Need a way to mark job status and estimated repair time

The "Windows" format is very nice. Has most of the features we need. Integration was simple as we were not using a shop management program prior to purchase.

Spell check is dismal at best. No way of adding "industry" related words to the dictionary. IE: Hyd. for hydraulic oil. The older version allowed this but the Legacy version does not. The most frustrating MISSING feature is a "predictive" search feature for searching parts (Items). It should auto populate as you start to search. Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will not pull up.

Records keeping and ordering parts and checking

Intermittent problem and sometimes doesn’t work

Ease of use.
Access to reports and Ease of export for accounting purposes.
Support is quick to help and repair problems, easy to contact with minimum wait times.

access to connect to other suppliers easily - Can't wait for the update, and love that Worldpac is already accessible in my system, now need O'reilly's and some other small independents if possible.
Final Invoice printing options - I like the Look of the new system with their add-on's for job printing and breaking the Invoice up to be easier to read for the customer. Color break outs, Personalized Logos, and Jobs printed together would complete an already awesome system.

integration with prolink and repair link

Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts. super often super bad

I just love the software in general. Over the years it has made my job easier

I would like to add picture messages if possible. Other companies have it.

I use quick quotes for a faster sell and accurate quote. Tracs keep my inventory straights and shows quantities in ProLink.

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.

I like the customer support, email feature and the vin decoding when it works, the mitchell catalog is also a great feature when it works

the ability to text customers would be great. the VIN decoding could be a bit more accurate I have had problems where it decodes the wrong engine size or model making it likely to order incorrect parts

my customers depend on me to let them know when and what there vehicle needs and if a part is under warranty i can see when it was put on there vehicle.....

Nothing!!! If my computer goes down i am lost with my napa tracs