NAPA TRACS

4.2 (252)
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Web-based platform for automotive repair shops

Overall rating

4.2 /5
(252)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support Software
4.4/5

80%
recommended this app
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252 Reviews

Mons
Mons
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great data tracking, and point of sale program

Reviewed on 2018-03-29

Helped me gather and retain much more customer and vehicle information than I previously had. Much...

Helped me gather and retain much more customer and vehicle information than I previously had. Much easier to search back through past services and repairs.

Pros

I like the options and functionality it offers. I need to go through more training to learn how to use the rest of it, but what I've used so far is great.

Cons

Occasionally changes pricing if I've adjusted it on a work order. So I invoice it out and have to go back and change it to what I had previously quoted.

shelley
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome Software

Reviewed on 2022-05-26

I really enjoy the ease of use with the program.

I really enjoy the ease of use with the program.

Pros

My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them.

Cons

The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature.

Joshua
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

NAPA has been around a long time yet they still hire agents who are very unfriendly & easily...

Reviewed on 2023-10-04

The phone agents always put me on hold, and are easily angered or not wanting to help.

The phone agents always put me on hold, and are easily angered or not wanting to help.

Pros

Close to our home with the parts we need.

Cons

The exorbitant prices higher than everyone.

Chelene
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Happy with Napa Tracs

Reviewed on 2022-06-01

Wonderful

Wonderful

Pros

I like the conveinence the service, and the simplicity of it!

Cons

Not ideal to what is being used now. Napa Tracs makes more sense

Missy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Napa Tracs and the support behind their product is amazing!

Reviewed on 2022-06-06

My work orders and invoices look more modern, professional. We are able to search not only NAPA but...

My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS!

Pros

It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, [SENSITIVE CONTENT]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS!

Cons

I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly!

Jaqlyn
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

TRACS

Reviewed on 2023-11-08

TRACS has great customer service and TRACS was a great starting point for our shop, but the...

TRACS has great customer service and TRACS was a great starting point for our shop, but the software could use some significant updates in interface and features. It's easy to use and effective, but making it an all-in-one software that features communication/texting, more comprehensive work order management, DVIs, etc. without having to pay for, sign up for, and manage 4 other integrations would make it significantly more competitive.

Pros

For what the software is, NAPA TRACS worked well. The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy. All of the features that TRACS does offer, it does well.

Cons

TRACS is slow to updates and changes. It only recently allowed the ability to capture digital signatures. There are still a lot of updates to the interface and features that it needs to make to compete with other software on the market. It works with third party software to bridge some of the features it lacks; however, having two different software is costly and clunky and often doesn't work the way it should. TRACS is very manual and unintuitive, and it very much feels like using an early 2000s software.

Josh
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Worth the money for a simple automotive management system

Reviewed on 2023-09-29

Overall the product was very easy to use and user friendly. Would recommend

Overall the product was very easy to use and user friendly. Would recommend

Pros

The simplest and easiest to see and understand estimating software I found

Cons

I feel like they are a little behind on technology and I have to have an additional program to do everything I would like such as DVIs.

Rasika
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Administrator

Reviewed on 2024-07-27

Pros

Very useful Auto Shop Management System. and It is up to date.

Cons

Not reply to customers E-mails. lack of customer feedback.

Dominic
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

good product

Reviewed on 2023-08-17

very good and support is helpful when needed

very good and support is helpful when needed

Pros

all of the integrations with 360 payments and autovitals etc

Cons

sometimes when running updates it loses things and i have to call support to get them back

Luis
Luis
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

stuck in the past

Reviewed on 2022-06-03

it works great for what is needed from it but new innovations would be nice

it works great for what is needed from it but new innovations would be nice

Pros

the program is user friendly easy to use and quick to learn

Cons

the programs software is stuck in the past no major changes have been done in any recent updates to renew its look or freshen up its process.

Bryanna
Overall rating
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

NAPA TRACS Review

Reviewed on 2024-08-29

So far, so good. NAPA TRACS is great for managing equipment.

So far, so good. NAPA TRACS is great for managing equipment.

Pros

Helps our company maximize efficiency to grow our business.

Cons

There is nothing that comes to my mind that I dislike anything about NAPA TRACS.

matt
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Matt Black

Reviewed on 2023-12-07

one of the best, I will recommend Napa to my friends

one of the best, I will recommend Napa to my friends

Pros

can find shops easily, on the road, easy to find stuff

Cons

time consuming sometimes, sometimes lack of experience on workers

Judith
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

essencial app

Reviewed on 2024-06-24

Pros

estimated costs and time frame, customized transit.

Cons

overall works fine for our purposses. we are nor a repair auto shop

Anna
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

NAPA Tracs - Legacy

Reviewed on 2022-05-24

Overall we've had a positive experience with NAPA Tracs.

Overall we've had a positive experience with NAPA Tracs.

Pros

We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.

The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.

Cons

There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.

Amy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Napa Tracs

Reviewed on 2022-05-25

Finding warranties , old notes - the way it keeps track of vehicle history has been a huge...

Finding warranties , old notes - the way it keeps track of vehicle history has been a huge blessing as opposed to going through papers in the cabinet, also it saving where the part came from. Its the best.

Pros

Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech.

Cons

I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info.

Ryan
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

GREAT PRODUCT BUT HAS LIMITATIONS

Reviewed on 2021-01-05

i really like the system but will unfortunately have to change i feel that if i had a stationary...

i really like the system but will unfortunately have to change i feel that if i had a stationary shop location and wasnt on the road contantly that it would be a great system. i use the enterprise version and actually like i stated love it but will have to change so i can adapt and grow my business for the future i will probably return in the future once i have a shop location and am not going back and forth between devices as much

Pros

I love napa Tracs but as a mobile automotive repair business I have found certain limitations it has to be hooked to a laptop for invoicing estimates. unfortunately I will have to be looking for a more mobile option if possible . i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to access mitchell one for my diagnostics and being able to use that system and all the benefits that come with it. i wish i didn't have to use the software of tracs only from my laptop. also it does glitch out but that could be my laptop more than the program you have to have a lot of memory and speed to run the program also processing power is key. it does have a very professional look to the customer when they see the invoices and epicor makes ordering parts and comparing prices across the board a breeze.

Cons

i wish tracs would do a better job of integrating the parts into the work order but in order to do that you have to actually order the parts instead you spend a lot of time copying and pasting part numbers and information from the pro link screen to the work orders and also the way i use it is considering i dont always make the sales cause some customers buy and dont buy i use an item i have made called misc part and then add the part number to the estimate as i go so i can get the estimate written quicker to present to the customer it can be a challenge getting used to the program also anytime you add a new customer even if you get the quote or not they are forever stucj in the system and cant be deleted they can only be hidden. which makes it difficult also. the same with the parts and items you put in they can be altered but never removed.

Charlie
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Workhorse Software with a broad range

Reviewed on 2021-08-28

Our shop has used three other major competitor software systems. We are a NAPA Auto Care Center and...

Our shop has used three other major competitor software systems. We are a NAPA Auto Care Center and after a ton of problems with catalog integration in a major cloud based competitor we switched to Tracs Enterprise. We have Integrated AutoVitals with text to pay features and did not miss a step.

Pros

As the title states TRACS is an application that will do heavy lifting for organizations of any size. The set of features and capabilities exceeds my ability to master them. I do know that when and if we need to extend the software or add a capability its likely a phone call or two away. The support folks screen share and work through issues very well.

Cons

I will welcome when TRACS moves to the cloud. The ability to login from the road and work up a quote or run reports is hampered by the server based application. Its not impossible but requires a 3rd party applications.

We would also prefer to have more control over the appearance of invoices and estimates to create an updated look.

Krystle
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

User Friendly Software

Reviewed on 2022-06-01

We have been using Tracs for a few years now and there are additions/changes that need to be...

We have been using Tracs for a few years now and there are additions/changes that need to be implemented, however we have been able to make it work for our business. We would like to see improvements made to the accounting/reporting side of things in the future.

Pros

The software for the most part is very user friendly for people of all skill levels.

Cons

There could be improvements on the back end of things as for reporting and some additional key accounting pieces that should be in place. Definitely geared towards a Mechanical type of business versus an Auto Restoration business that does both mechanical and auto body repairs.

Carson
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Napa Tracs

Reviewed on 2022-05-24

Overall the experiance has been good, the only things I do not like is the lack of assistance that...

Overall the experiance has been good, the only things I do not like is the lack of assistance that is avaialable and difficulty of using parts vendors other than Napa.

Pros

The ease of making estimates using Napa parts and Mitchel labor is fast and easy.

Cons

Using parts suppliers other than Napa can be less intuative.

Marc
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

great program for the money

Reviewed on 2022-06-08

Overall it is a great product and value

Overall it is a great product and value

Pros

I like the customer support, email feature and the vin decoding when it works, the mitchell catalog is also a great feature when it works

Cons

the ability to text customers would be great. the VIN decoding could be a bit more accurate I have had problems where it decodes the wrong engine size or model making it likely to order incorrect parts

Mary
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Napa tracs is VITAL

Reviewed on 2022-06-01

Napa tracs and our representatives have been a valuable asset to our business. Can't imagine not...

Napa tracs and our representatives have been a valuable asset to our business. Can't imagine not having it

Pros

Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team.

Cons

Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices.

Roxann
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tracs review

Reviewed on 2022-06-07

Everyone can read the invoice. No one has to decipher someone's handwriting. Customer has a clear...

Everyone can read the invoice. No one has to decipher someone's handwriting. Customer has a clear copy for their records. It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs.

Pros

We have been through many versions of tracs. We went from paper to Tracs. It was so easy to use. The training curve was very short. The invoices are very easy to read and are some what adaptable to each shop's circumstances.

Cons

The current version, Enterprise, has totally messed up the recommended services. I would like to be able to go back to the legacy version. No one has really been able to help me set up labels under the new system.

Vicki
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

19+ Year end User

Reviewed on 2022-05-24

Pros

The product is easy to use and navigate! We have been using TRACS for 19+ years. Upgrades are essential and scheduling was the best implementation.

Cons

Quickbooks implementation could be easier

Randal
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good product for the money

Reviewed on 2022-05-24

Overall Tracs has been working out well for us as a new business with much learning still to do.

Overall Tracs has been working out well for us as a new business with much learning still to do.

Pros

Cost. Tracs offers many features at an affordable price point.

Cons

Lacking CRM features. Some things are clunky and the program runs slow and get stuck occasionally.

Alternatives Considered

Shopmonkey and Manager SE

Reasons for Switching to NAPA TRACS

Cost vs features
Gary
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tracs

Reviewed on 2022-06-03

Tracs has been wonderful to work with

Tracs has been wonderful to work with

Pros

Ease of use and integration into our workflow

Cons

There have been changes implemented that seem designer friendly and not user friendly