NAPA TRACS Reviews

Tracs is very helpful when it comes to recommending and selling products and services in the automotive industry. I feel one of its best features is the ability to write several estimates under one ticket using the sub estimate feature. This makes it very flexable to show the customer multiple options with several different repairs and options.

While not a major issue, the thing I like least about using Tracs is having to back up the system every day. Not requiring all users to be logged out before backing up is a major improvement.

Overall a great shop management tool. Full featured and handles most all aspects of your shop from estimate through invoice along with history and accounting reports.

The code that drives the software is very klunky. It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to keep up. Be prepared to invest in a computer that is WAY above average in both processor power and ram. Otherwise you'll be restarting your Napa Tracs several times a day to release the memory the software has bogged everything down with. Often by lunch time on a busy day I'll find I "click" a tab and wait upwards of 2 minutes for the software to move. So a restart becomes mandatory. Altogether, this process costs me more time than the otherwise convenient software saves. Additionally, parts tech catalog integration is dismal at best. Works ok for looking up parts across your vendors and transferring said parts to a work order, but you cannot order from it any more. You still have to go to your individual vendor, look the parts up again and then order from there.

We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.

The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.

There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.

Overall I feel that tracks is a easy system to learn and operate. A lot of the new features in Enterprise make things easy. But there are some areas that could use some improvement.

Hard to reconcile invoices, would be nice if you could use the escape button like you used to be able to to exit out of something. Would love to be able to customize the color system used to flag things like customers waiting etc.. I really like the new scheduler except when I make appointments for existing customers I am not able to change their information like telephone number or if they’ve gotten a new vehicle I can’t add or delete a vehicle from the scheduler page would be nice to be able to do that all in one step

Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech.

I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info.

I like that Napa is integrated with the software. It makes my job of making estimates easy.

I get the most frustrated that I can only use one window at a time. There are times that while making an estimate I will either have a customer come in to pay or the phone rings and I need to get in another window. This forces me to end what I am doing so I can help the customer.

Ease of use, intergration with parts and labor guides. scheduling has gotten a lot better

Accounting is not user friendl by any means.

I use most every feature TRACS. The ability to connect, look up parts, transfer them to the work order and transmit the order is excellent. The support has been awesome since the first day. The TRACS team is constantly updating features.

There are always things that some user may want and others may never use but the support team tries to add features when available to meet your needs.

Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team.

Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices.

It has a lot of options that we use in your business and helps with record keeping of customers.

It doesn't allow to keep track of technicians very well and their time.

As the title states TRACS is an application that will do heavy lifting for organizations of any size. The set of features and capabilities exceeds my ability to master them. I do know that when and if we need to extend the software or add a capability its likely a phone call or two away. The support folks screen share and work through issues very well.

I will welcome when TRACS moves to the cloud. The ability to login from the road and work up a quote or run reports is hampered by the server based application. Its not impossible but requires a 3rd party applications.

We would also prefer to have more control over the appearance of invoices and estimates to create an updated look.

I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor estimates.

I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when customers have made multiple payments and what the final total is when telling them it is done and not have to figure out what payments they have made and what their balance is.

The integration was simple. Love that it works so well with quick books. Invoicing is easy.

I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it won't save my custom information. Once I close it, I loose my progress. It doesn't allow me to copy my progress either.

I like the ability to pull up another work order while working on other ones

I would like to delete part numbers that are incorrect

The ease that allows me to order parts from my primary vendors quickly without making a call which would delay my day. Upgrading from what was in Legacy version to the newer Enterprise version is one of the best things to occur. No longer lip service actual live information.

Currently working to update the calendar to work smoother. A cleaner interaction when ordering parts and having to adjust the PO is a concern. If there isn't a data import taking place then there will be an adjustment process on getting used to adding in customers, unless you have office assistant to help.

Its a very powerful software that is very underutilized

ability to scan to ro. ability to have a separate accounting/ hour matrix for comebacks and warranty work. integration with other card processing machines. built in vehicle inspection reporting system

We like the ease of use with Napa TRACS and the reporting features and reports are helpful in looking at numbers.

There are a few little things I would like changed but understand that the company has to go with what the majority use. I would like to see easier payment entry when entering fleet payments and full options for payments on the invoice screen.

Software is easy to use. Doesn't take long to figure out how to use it. Makes it very easy to see what you have done in the past for a customer. You can create multiple estimates for a customer, and as they approve them just transfer them right to your work order.

When you are creating estimates for a customer they are tied to the invoice that you created them on. If a customer decides to do a job later you have to go back through your past invoices to find where the estimate is.

I just love the software in general. Over the years it has made my job easier

I would like to add picture messages if possible. Other companies have it.

85% good 85% good 85 % good 85 percent good

Cons for software, I had two locations so when I go to invoice someone and accept payment it automatically fills in the blank on how much they should pay. however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely screwed me out of money when one of my employee's accept a payment and they don't accept the right amount. because of a software glitch.

my customers depend on me to let them know when and what there vehicle needs and if a part is under warranty i can see when it was put on there vehicle.....

Nothing!!! If my computer goes down i am lost with my napa tracs

Once you’re use to it it’s like riding a bike. They send tech support to the shop to get set up which was great. He was a gem. Now if you call customer support be prepared to be in hold for quit some time. I usually let number for a call back. After waiting half hour I have to call back. Too much time to wait!!!

This is our first shop management software so I can’t compare to others.

The support staff. They are always there and helpful. I never feel dump for asking a question they may think is basic

I really don’t know of anything negative to say except that I think some of the updates are unnecessary and confusing. See I have a sight problem so ever simple changes can make my life miserable. But I catch on after awhile.

i like it better than pen and paper. and trac is just a bit easier than using paper

I dislike that YOU CAN ONLY SHEARCH BY LAST NAME, I DISLIKE THAT EVERYTHING HAS TO BE UPPERCASE AND THAT YOUR SHEARCH HAS TO BE SO EXACT OTHER WISE IT WILL NOT FIND

It's interface is fairly easy to use and being able to see what is in stock at the stores can be very helpful.

When making corrections it can be a litte confusing and a little more user friendly.
If this system could print old schooler mailer reminders for the user to send to customers