---
description: Detailed reviews on The Loop Experience Platform based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare The Loop Experience Platform with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: The Loop Experience Platform Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [The Loop Experience Platform](/software/2057298/the-loop-experience-platform)

# The Loop Experience Platform

Canonical: https://www.getapp.ca/software/2057298/the-loop-experience-platform

Page: 1 / 2\
Next: [Next page](https://www.getapp.ca/software/2057298/the-loop-experience-platform?page=2)

> Loop® is a real-time experience management platform for location-based operations that have physical locations to manage as well as digital and social touchpoints. The Loop Experience Platform includes a suite of channels for collecting insights and engaging with customers.
> 
> Verdict: Rated **4.4/5** by 15 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of The Loop Experience Platform

\- Reduce Churn
- Increase Customer Loyalty
- Improve Operations
- Increase Revenues

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 15 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Benbria
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Benbria offers SMB per-use pricing and custom Enterprise pricing.
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Available Countries**: Canada

## Features

- CRM Software
- Communication Management
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Drag & Drop
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification Software
- Live Chat Software
- Multi-Channel Communication
- Multi-Language
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration

## Integrations (10 total)

- Amadeus HotSOS
- Dialogflow
- Facebook Business Suite
- Flexkeeping
- Mailgun
- Tripleseat
- Twilio
- Twitter/X
- Volanté POS
- WhatsApp

## Category

- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6964 reviews)
3. [Typeform](https://www.getapp.ca/software/91581/typeform) — 4.7/5 (945 reviews)
4. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10427 reviews)
5. [Trustpilot](https://www.getapp.ca/software/113149/trustpilot) — 4.5/5 (1202 reviews)

## Reviews

### "Benbria has connected us to our customers in real time" — 5.0/5

> **Christina** | *December 17, 2020* | Automotive | Recommendation rating: 9.0/10
> 
> **Pros**: Utilising the Benbria software has allowed us to connect with our customers in real time and address any issues they may have as well as on the plus side, receive firsthand feedback on our customer service. It also allows us to step in and ensure the customer experience is what we promise to deliver or if we're falling short in any area. 
The reports also give us insight into trends - be it most common queries, compliments, response timing and general feedback.
What I love about the software is the integration of our many customer touchpoints - inhouse, WhatsApp Business, Facebook and allows our customer service team to give immediate assistance without the customer having a delay - afterall, it's what the 21st century is supposed to be\! Customers aren't looking for a response 24 hours after they're query and it shows them that we are serious and value their business.
> 
> **Cons**: While great, there are a few features which could be improved such as the WhatsApp Business feature. I was one of the first customers to query and get it implemented but it still has a long way to go.... the lockout feature and lack of automated responses (which are regularly available in the WhatsApp Business) makes the customer feel as if we just "didn't respond" when in actuality, we are physically incapable of. 
As well the exportation of data into our CRM system to track customer conversations and keep everything together.

-----

### "Great Customer Service" — 4.0/5

> **Samantha** | *August 13, 2020* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: Everything is pretty much at a glance.  I can look at all my locations as a whole or individually and see exactly how our guests have ranked our services in real time on the website.  I also like that I receive an email also in real time every time a guest submits a comment as well as I receive a Daily Digest which summarizes each of my locations' information from the day before.  Very useful.
> 
> **Cons**: Under the Dashboard on the website, I would like to be able to plug in a range of dates like the month previous and receive my analytics without having to compare that data with another month.
> 
> Overall very very good. If I ever have an issue or can't find what I am looking for I send an email or call and they respond right away with my information as well as take the time to walk me through how to do it.

-----

### "Zero comments given" — 2.0/5

> **Chris** | *June 1, 2020* | Food & Beverages | Recommendation rating: 3.0/10
> 
> **Pros**: Ease of use and set up. Quick offer of feedback
> 
> **Cons**: Feedback is very vague if no one submits any comments. We used it for a couple of weeks before being closed (Covid) and got mostly great ratings. None of the negative ones left any sort of feedback to respond to.
> 
> Feels good to get the good reviews but helpless to address the negative ones.

-----

### "The Loop Experience" — 5.0/5

> **Kenneth** | *March 4, 2021* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: One of the best features of the loop system is that I can see direct live feed back from customers thus allowing me to adjust service if needed. Also, having a report sent daily allows for me to easily see trends day over day.
> 
> **Cons**: Honestly, I'm having a hard time figuring out a con to Loop. Its easy for customers to use and simple to customize the surveys. Also, the cost is fair

-----

### "International Agri-Center® Review" — 5.0/5

> **Megan** | *November 29, 2022* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: We like that we are finally able to get real time results from clients on our team and facilities. We are able to report directly to our team members in certain areas on how they are doing and provide compliments and improvements when needed.
> 
> **Cons**: Everything has been great so far\! We have many multi-day events, and I wish there was some clarification on how those clients receive the survey. Once after every day (event), or once after the entirety of their events (booking).
> 
> We are able to get answers directly from our clients and our clients clients who come to our facility. This will continue to help us improve specifically in areas that our clients tell us we need to, and outline areas of strengths.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.ca/software/2057298/the-loop-experience-platform?page=2)

## Links

- [View on GetApp](https://www.getapp.ca/software/2057298/the-loop-experience-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/the-loop-experience-platform/> |
| en-AE | <https://www.getapp.ae/software/2057298/the-loop-experience-platform> |
| en-AU | <https://www.getapp.com.au/software/2057298/the-loop-experience-platform> |
| en-CA | <https://www.getapp.ca/software/2057298/the-loop-experience-platform> |
| en-GB | <https://www.getapp.co.uk/software/2057298/the-loop-experience-platform> |
| en-IE | <https://www.getapp.ie/software/2057298/the-loop-experience-platform> |
| en-NZ | <https://www.getapp.co.nz/software/2057298/the-loop-experience-platform> |
| en-SG | <https://www.getapp.sg/software/2057298/the-loop-experience-platform> |
| en-ZA | <https://www.getapp.za.com/software/2057298/the-loop-experience-platform> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"The Loop Experience Platform","description":"Adding Loop®  into your workflows will help you gather critical data on your customers so that you can improve workflow efficiencies, increase revenue with additional products and create promoters of your brand. \n\nConnecting both feedback and messaging, Loop allows you to close the loop on feedback provided by your customers with actions taken in the platform to escalate and remediate situations. \n\nWorking with a variety of Property Management Systems, Point of Sale Systems and CRMs, Loop integrates effectively into your tech stack. \n\nEasy to use and easy to deploy, Loop is available on iOS and Android, Loop can be access through our apps as well as through an internet browser.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3cb4ca0a-52a4-479a-8dde-7eac07b96a92.png","url":"https://www.getapp.ca/software/2057298/the-loop-experience-platform","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/2057298/the-loop-experience-platform#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":15},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/650/customer-engagement/software","@type":"ListItem"},{"name":"The Loop Experience Platform","position":3,"item":"/software/2057298/the-loop-experience-platform","@type":"ListItem"}],"@id":"https://www.getapp.ca/software/2057298/the-loop-experience-platform#breadcrumblist"}]}
</script>