PayProp

Property management software

Overall rating

4 /5
(3)
Value for Money
3.7/5
Features
3.3/5
Ease of Use
3.3/5
Customer Support Software
3.7/5

67%
recommended this app

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3 Reviews

Nathan
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

If you are serious about property management.. you need PayProp!

Reviewed on 2018-09-07

Very smooth process and customer support is top notch.

Pros

Automates your entire payment and reconciliation process, saving you time and money and all but eliminating human error. Invoices, remittance and payment statements, extensive reporting and accounting facilities.. takes care of all accounting and payment service, so that you can focus your efforts on customer service and growth! Customer support is superb.

Cons

What's not to like?! Add document sharing and a few tweaks to reminders and, PayProp will be by far and away the most cost effective tool on the market.

Response from Humanstate

Dear Nathan,

Thanks for writing and sharing such an amazing review. We're thrilled that you've been enjoying your experience with PayProp. Customer experience and satisfaction are a big priority for us, and this just reaffirms the hard work we're putting into creating a seamless customer experience every day.

Regards,
The PayProp Team

Paul
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

PayProp

Reviewed on 2018-09-05

Payprop delivers an immediate view of who has paid and anyone who hasn't instantly. No more checking Bank statements against properties.
This also provides automatic Landlord statements so these before took hours and hours to produce thus reducing and freeing up time to spend serving our customers and Landlords

Pros

Straight forward linkage to all properties and payments. 100% accurate with no anomalies.

Cons

Time to set up can be tedious, but worth it once populated and updated

Response from Humanstate

Dear Paul

Thanks so much for your recommendation! You've touched on many of the points that we believe make PayProp a great companion to lettings businesses. We look forward to working with you for many years to come and to keep helping your business thrive.

Regards,
The PayProp Team

Simon
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Looked good but the reality has not matched our expectations

Reviewed on 2019-02-15

For us, the overall realisation of their (payprops) promise has failed to materialise. I genuinely hope you have a better experience than we have had - In all honesty, we regret having signed up with them.

Pros

When demonstrated, it seemed to be pretty straightforward in use and although not specifically designed for our proposed block management usage, we were assured of the flexibility to make it fit.

Cons

The variations to block management usage have been very, very difficult for us to adopt. Senior payprop staff have attended our premises and promised a better performance, but in reality, little has actually been delivered. Even professional accountants preparing our clients annual block accounts have failed to understand the complexity of the statements provided!

National Westminster seem slow (by slow I mean, for example, that we still await a paying in book a mere five months, yes FIVE MONTHS, after it was requested).

I have rung customer services today and the promised call back has not materialsied. It is now 3.04 p.m. and customer services phone extension is not answering and you are directed to answerphone!

The customer unique reference has been a problem too and the Nat West have recorded these incorrectly at branch level for cheque payments - as a consequence we have a large number of unreconciled credits.

Response from Humanstate

Hi Simon,

Thank you for your feedback. We're sorry that your expectations have not been met. It is never the kind of experience we want our customers to have on our platform, and we are investigating your complaints to the full.

As you say, PayProp wasn't specifically designed for block management usage. However, given its flexibility, we worked hard with you to accommodate your acute need of a client money solution as explained to us. It is regrettable that things didn't pan out as expected.

A senior member of our team will reach out to you soon to address any remaining issues as swiftly and seamlessly as possible.

Thank you,

The PayProp Team