EMS Reviews

Fairly robust options when it comes to scheduling and event management. It is very hard to create double bookings, which happened weekly with our old software. It is fairly intuitive and easy for most WebApp users to "get" pretty quickly out of the gate. Reports to share information with campus partners is detailed and customizeable so they can see what they need to see or want to see, they can just get their info, or they can see info for the whole event.

I don't know what industry standards are, but it seems pretty pricy for the annual license. Also, I wish that customer suggestions or fix ideas were taken more to heart - I have suggested several things and pointed out errors that are deemed as "Will not implement" when clearly something should be done. Also, timeliness on what they do promise has been an issue. They say this is coming, and then 2 years go by and it's still not there. -- that was more in my early days of using it - I think that has stopped because they know they do not want to promise something and then take years to deliver.

Easy way to schedule appointments and verify insurance eligibility.

There are sometimes glitches in the system but they are usually fixed same day.

At this time, I am able to complete everything I need with EMS (specifically Web Client EMS). You can customize your reports and easily schedule events. You can also add as much or as little detail as you need.

Customer Service has not been easy to work with (at least for us as Web based clients) and usually can not fix our issues. We have to fix them ourselves.

I like the layout and structure and power of event organization

Overtime where they have developed has been more for flex space and international business I feel and less the original higher ed use and it need to coordinate with gmail

The usability and functionality of the product
The wizard
The tools - especially the ability to manipulate certain pieces of the reservation
The reporting and queries

The 50 character limit on so many things
The inability to copy diagrams easily
The user interface (which may be fixed)
The boxy-ness of the desktop client (which may be fixed soon!)

The ease of use and many different ways to use it on our campus

Some areas can be a bit cumbersome. Our billing process is very cumbersome. I will be meeting with someone from the genius bar today to see if it can be streamlined.

I love how easy it is to use and how we have integrated it throughout our campus.

Sometimes there are things that we need that it can not do, and we provide feedback, but do not feel like we are heard, except at the Insights conference. I feel like there our ideas are really heard.

Utilization, easy layout in the dashboard. Minimal imaging, updated training academy

Clunky to edit post creation rooms, not entirely logical user interface

EMS is a great tool. The more one understands the product the more it can do. The training has made our area even better.

not sure at this time. We will continue to work with the staff to find what works best for us.

Functionality and ease of use. We love the interactive nature.

Sometimes customer service has suffered but it is getting better every day.

Ability to add services and spaces in one place.

The EMS fat client is old and outdated. Makes it really hard for someone who manages one space.

I like the ability for desktop users to manage space requests. I also like the ability to add services to requests.

I would like to be able to manage reservations at the booking level rather than the reservation level to allow seamless management of reservations across multiple departments.

Being able to create views and areas to see spaces that I use more often.

Sometimes hard to find the help I am looking for.

We like EMS as it has a lot of flexibility that allows us to use it how we want to.

the lack of an api for integration. we wanted to integrate more with it but couldn't accomplish what we wanted.

ease of scheduling and communicating to both customers and vendors

Limited ability to customize the webapp tool for customer use

The ability to interact with the end user. The previous product we used did not allow the end user to access their reservation/request changes in real time.

It's a pro and a con... There is just so much. It is everchanging.

The scheduling system, Reporting, reports

configuration, Master calendar, billing

It makes creating reservations, billing and creating invoices easier. I like that I can send the confirmation from the tool as well.

I currently do not have any cons as I am still learning the product

very easy to use for entire company--1000 plus

would love to take EMS to the cloud; we have EMS on-prem software right now